The Royal Bank of Scotland Group

4th November 2011

Q311 Results

1

Important InformationCertain sections in this document contain ‘forward-looking statements’ as that term is defined in the United States Private Securities Litigation Reform Act of 1995, such as statements that include the words ‘expect’, ‘estimate’, ‘project’, ‘anticipate’, ‘believes’, ‘should’, ‘intend’, ‘plan’, ‘could’, ‘probability’, ‘risk’, ‘Value-at-Risk (VaR)’, ‘target’, ‘goal’, ‘objective’, ‘will’, ‘endeavour’, ‘outlook’, ‘optimistic’, ‘prospects’ and similar expressions or variations on such expressions.

In particular, this document includes forward-looking statements relating, but not limited to: the Group’s restructuring plans, capitalisation, portfolios, net interest margin, capital ratios, liquidity, risk weighted assets, return on equity (ROE), profitability, cost:income ratios, leverage and loan:deposit ratios, funding and risk profile; certain ring-fencing proposals; the Group’s future financial performance; the level and extent of future impairments and write-downs, including sovereign debt impairments; the protection provided by the Asset Protection Scheme (APS); and the Group’s potential exposures to various types of market risks, such as interest rate risk, foreign exchange rate risk and commodity and equity price risk. These statements are based on current plans, estimates and projections, and are subject to inherent risks, uncertainties and other factors which could cause actual results to differ materially from the future results expressed or implied by such forward-looking statements. For example, certain of the market risk disclosures are dependent on choices about key model characteristics and assumptions and are subject to various limitations. By their nature, certain of the market risk disclosures are only estimates and, as a result, actual future gains and losses could differ materially from those that have been estimated.

Other factors that could cause actual results to differ materially from those estimated by the forward-looking statements contained in this document include, but are not limited to: the full nationalisation of the Group or other resolution procedures under the Banking Act 2009; the global economic and financial market conditions and other geopolitical risks, and their impact on the financial industry in general and on the Group in particular; the financial stability of other financial institutions, and the Group’s counterparties and borrowers; the ability to complete restructurings on a timely basis, or at all, including the disposal of certain Non-Core assets and assets and businesses required as part of the EC State Aid restructuring plan; organisational restructuring, including any adverse consequences of a failure to transfer, or delay in transferring, certain businesses, assets and liabilities from RBS Bank N.V. to RBS plc; the ability to access sufficient funding to meet liquidity needs; the extent of future write-downs and impairment charges caused by depressed asset valuations; the inability to hedge certain risks economically; costs or exposures borne by the Group arising out of the origination or sale of mortgages or mortgage-backed securities in the United States; the value and effectiveness of any credit protection purchased by the Group; unanticipated turbulence in interest rates, yield curves, foreign currency exchange rates, credit spreads, bond prices, commodity prices, equity prices and basis, volatility and correlation risks; changes in the credit ratings of the Group; ineffective management of capital or changes to capital adequacy or liquidity requirements; changes to the valuation of financial instruments recorded at fair value; competition and consolidation in the banking sector; HM Treasury exercising influence over the operations of the Group; the ability of the Group to attract or retain senior management or other key employees; regulatory or legal changes (including those requiring any restructuring of the Group’s operations) in the United Kingdom, the United States and other countries in which the Group operates or a change in United Kingdom Government policy; changes to regulatory requirements relating to capital and liquidity; changes to the monetary and interest rate policies of central banks and other governmental and regulatory bodies; impairments of goodwill; pension fund shortfalls; litigation and regulatory investigations; general operational risks; insurance claims; reputational risk; changes in UK and foreign laws, regulations, accounting standards and taxes, including changes in regulatory capital regulations and liquidity requirements; the recommendations made by the UK Independent Commission on Banking and their potential implications; the participation of the Group in the APS and the effect of the APS on the Group’s financial and capital position; the ability to access the contingent capital arrangements with HM Treasury; the conversion of the B Shares in accordance with their terms; limitations on, or additional requirements imposed on, the Group’s activities as a result of HM Treasury’s investment in the Group; and the success of the Group in managing the risks involved in the foregoing.

The forward-looking statements contained in this document speak only as of the date of this announcement, and the Group does not undertake to update any forward- looking statement to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.

The information, statements and opinions contained in this document do not constitute a public offer under any applicable legislation or an offer to sell or solicitation of any offer to buy any securities or financial instruments or any advice or recommendation with respect to such securities or other financial instruments.

2

Business highlights

Capital position maintainedCore Tier 1 ratio increased to 11.3%TNAV improves to 52.6p, primarily driven by FVoD and positive AFS and cash-flow hedging reserve movements

A robust balance sheetGroup funded assets decreased by £16bn, driven by Non-Core and GBMGroup LDR improved by 200bps to 112%; Core LDR 100bps better at 95%

Core Retail & Commercial earnings broadly stable despite challenging environmentReduced risk appetite impacting income in short-term, particularly in GBMCost programmes to be extended and reinforced

Continued improvement in liquidity and funding profileLiquidity portfolio increased £15bn to £170bnShort-term wholesale funding declined £7bn to £141bn or £100bn excluding bank deposits£23bn 2011 term funding issuance target already achieved

Impairments experience in-line with expectationsGroup impairments declined 32% q-o-q, driven by lower Ulster Bank Non-Core chargesTotal Ulster Bank1 impairments declined 51% due to non-repeat of land value provisions

1 Ulster Bank Core and Non-Core impairments

3

Clear on what’s important and focus on delivery

Q3 focus on:

— Strengthening the safety and soundness of the Group

— Maintaining a solid balance sheet through ongoing risk reduction

— Continued reduction in wholesale funding reliance

— Precautionary expansion of liquidity portfolio

Group – Key performance indicators

Core Tier 1 Capital ratio

Liquidity portfolio4

Leverage ratio5

Return on Equity (RoE)

Cost : income ratio12

Loan : deposit ratio (net of provisions)

Short-term wholesale funding2

YTD 2011 2013 Target

11.3%

£170bn

17.5x

Core 12%9,10

Core 59%10

112%

£141bn

Likely >10%

c£150bn

<20x

Under review

<50% medium term

c100%

<£125bn

Worst point

4%7

£90bn3

28.7x6

(31%)8

97%11

154%1

£297bn3

Value drivers:

Balance sheet & risk:

1 As at October 2008 2Amount of unsecured wholesale funding under 1 year including bank deposits <1 year excluding derivatives collateral. 3 As of December 2008 4 Eligible assets held for contingent liquidity purposes including cash, government issued securities and other securities eligible with central banks. 5 Funded tangible assets divided by Tier 1 Capital. 6 As of June 2008 7 As of 1 January 2008. 8 Group return on tangible equity for 2008 9 Indicative: Core attributable profit taxed at 28% on attributable core average tangible equity (c75% of Group tangible equity based on RWAs). 10 Excluding fair value of own debt (FVoD). 11 2008. 12 Adjusted cost:income ratio net of insurance claims.

4

Group P&LQ311

£mQ211

£mQ310

£mYTD 11

£mYTD 10

£mYTD %

ChgIncome 6,358 7,767 7,917 22,158 25,203 (12%)Operating expenses (3,821) (3,892) (4,096) (11,834) (12,629) (6%)Claims (734) (793) (1,142) (2,439) (3,601) (32%)PBIL1 1,803 3,082 2,679 7,885 8,973 (12%)Impairment losses (1,536) (2,264) (1,953) (5,747) (7,115) (19%)Operating profit 267 818 726 2,138 1,858 15%Other2 1,737 (1,496) (2,286) (928) (2,249)Profit/(loss) before tax 2,004 (678) (1,560) 1,210 (391)Attributable profit/(loss) 1,226 (897) (1,146) (199) (1,137)Net interest margin 1.84% 1.97% 2.03% 1.94% 2.00%Adjusted C:I ratio3 68% 56% 60% 60% 58%

1 Profit before impairment losses. 2 Includes fair value of own debt (FVoD), payment protection insurance costs, sovereign debt impairments, restructuring & integration costs, APS CDS movements fair value changes, amortisation of intangibles, strategic disposals. 3 Calculated using income net of insurance claims.

Quarterly income down 18% due to £0.9bn swing in volatile items in Non-Core and GBM income down £0.5bn

Impairments decreased by £728m, or 32%, driven by lower Ulster Bank Non-Core charges

Other items credit of £1.7bn, reflects £2.4bn FVoD credit

YTD operating profit of £2.1bn up 15%, led by lower impairments

5

Net Interest IncomeNet Interest Income

R&C NIM broadly stable at c3.2%

Group NIM down 13bps driven by:

– Non-Core 6bps

– Liquidity 3bps

– Lower rates/swap roll-off 2bps

– Funding 1bp

AIEA remain stable as the build up in liquidity reserves was offset by continued run-off of Non-Core and GBM reduction

1 Average Interest Earning Assets, £bn. 2 Days basis

£m Q310 Q410 Q111 Q211 Q311 Q-o-Q

Reported NII 3,404 3,578 3,302 3,233 3,078 (5%)

NII for NIM calculation 3,459 3,365 3,289 3,245 3,074 (5%)

R&C NII 2,803 2,818 2,812 2,812 2,817 0%

Group AIEA1 676.3 661.4 658.6 661.7 664.0 0%

R&C AIEA1 347.5 348.3 348.7 350.0 350.9 0%

% Q310 Q410 Q111 Q211 Q311 Q-o-Q

Group 2.03 2.02 2.03 1.97 1.84 (13bps)

R&C 3.20 3.21 3.27 3.22 3.19 (3bps)

GBM 1.13 0.93 0.76 0.70 0.71 1bp

Non-Core 1.04 1.09 0.90 0.87 0.43 (44bps)

NIM2

6

Operating expensesCost progression

3,892 (145) 44 30 3,821

Q311Q211 Compen- sation1

Investment spend

Other2

Q311 £m Q211 £m Q311 vs Q211

Q311 vs Q310

Staff costs 1,963 2,099 (6%) (9%)

Premises & equipment 584 563 4% (2%)

Other 858 834 3% (1%)

Administrative expenses 3,405 3,496 (3%) (6%)

Depreciation & amortisation 416 396 5% (11%)

Operating expenses 3,821 3,892 (2%) (7%)

£m

Cost breakdown

Operating expenses reduced by 7% vs Q310, down 2% q-o-q

Lower GBM revenues driving decline in staff costs

Cost reduction programmes will be expanded

1 Includes GBM compensation reduction and reduction in rest of group bonus payments/incentives. 2 Includes non repeat of regulatory cost provisions, property provisions and VAT release offset by increased marketing spend.

7

Group credit trends

1 Includes GRG. 2 Excludes defaulted cases. 3 Retail balances consist of UK Retail, Ulster Bank Retail, US Retail, Non-Core Retail.

Early warning indicators – Corporate Watch List1,2

Overall reduction in Corporate driven by GBM and Non-Core -UK SME still slightly elevated

Monitoring UK Corporate trends closely

General improvement across retail portfolios offset by Irish mortgage trends

£bn

Early warning indicators – Retail Watch List2

£bn

0.0

2.0

4.0

6.0

8.0

Q4 09 Q1 10 Q2 10 Q3 10 Q4 10 Q1 11 Q2 11 Q3 110.0%

0.5%

1.0%

1.5%

2.0%Non CoreUS R&CUlster BankUK RetailAs % of retail exposure (rhs)

3

0

30

60

90

120

Q4 09 Q1 10 Q2 10 Q3 10 Q4 10 Q1 11 Q2 11 Q3 110%

5%

10%

15%

20%

25%

30%Non CoreUS R&CUlster BankUK CorporateGBM As % of corporate exposure (rhs)

8

Below the line items

c£2bn swing in FVoD gain due to widening CDS

2009 to Q311 cumulative APS CDS charge of £2.2bn taken through P&L

Additional impairment on Greek Government bond exposure (£142m) – marked at 37%

Q3 tax charge of £791m vs£222m in Q211 due to FVoDcredit being taxable

– Higher rate than statutory principally reflects Irish losses

£m Q311 Q211 Q311 vs Q211

FVoD 2,357 339 2,018

APS CDS – fair value changes (60) (168) 108

Amortisation of purchased intangible assets (69) (56) (13)

Integration & restructuring costs (233) (208) (25)

Gain on redemption of own debt 1 255 (254)

Strategic disposals (49) 50 (99)

PPI 0 (850) 850

Sovereign debt impairment (142) (733) 591

Other (68) (125) 57

Total 1,737 (1,496) 3,233

Tax

Tax (charge)/credit at statutory rate (531) 179

Actual tax (charge) (791) (222)

Difference (260) (401)

9

Core performance£m Q311 Q211 Q310 YTD 11 YTD 10 YTD %

ChgNet Interest Income 2,968 3,000 3,050 9,020 9,297 (3%)Non Interest Income 3,344 3,789 3,997 11,628 13,263 (12%)Total Income 6,312 6,789 7,047 20,648 22,560 (8%)Operating expenses (3,498) (3,557) (3,535) (10,853) (10,854) 0%Claims (696) (703) (998) (2,183) (3,109) (30%)PBIL1 2,118 2,529 2,514 7,612 8,597 (11%)Impairment losses (854) (853) (782) (2,579) (2,850) (10%)Operating profit 1,264 1,676 1,732 5,033 5,747 (12%)

R&C Income 4,171 4,179 4,296 12,488 12,556 (1%)R&C Operating profit 962 1,044 1,100 2,977 2,734 9%

1 Profit before impairment losses.

Income down 7% q-o-q due to subdued GBM revenue

Costs and claims still well controlled, down 2% q-o-q

Impairment losses stable with UK Corporate still at slightly elevated levels, gradual improvement in Retail ex Ulster Bank ytd

YTD Core operating profit decline reflects GBM’s more challenging environment

R&C ytd operating profit up 9%, ex Ulster Bank up 17%

10

Core RoE performanceYTD Divisional RoEs

12%

11%

(27%)

6%

13%

18%

30%

10%

27%

11%

Total Core

GBM

Insurance

Total R&C

Ulster Bank

US R&C

UK Corporate

Wealth

UK Retail

GTS

Retail & Commercial ex Ulster Bank +17%

Ongoing cost saving programmes

GTS, UK Retail, Wealth and UK Corporate operating above cost of equity

US R&C and Insurance showing steady improvement

1

1 Excluding Ulster Bank, Retail & Commercial RoE is 17% ytd.

11

Core by division

UK Retail Q311 £m

Q211 £m

Q311 vs Q211 %

Q311 vs Q310 %

Income 1,366 1,419 (4%) (1%)PBIL 694 731 (5%) 7%Impairments (195) (208) (6%) (22%)Operating profit / (loss) 499 523 (5%) 25%UK CorporateIncome 948 966 (2%) (4%)PBIL 529 563 (6%) (9%)Impairments (228) (218) 5% 44%Operating profit / (loss) 301 345 (13%) (29%)WealthIncome 296 297 (0%) 12%PBIL 75 77 (3%) 0%Impairments (4) (3) 33% -Operating profit / (loss) 71 74 (4%) (4%)GTS1

Income 576 560 3% 5%PBIL 240 218 10% (6%)Impairments (45) (54) (17%) -Operating profit / (loss) 195 164 19% (23%)

UK RetailLower investment sales and reduced fee incomeImpairments continue to declineRoE broadly stable

UK CorporateNII reduction driven by loan repaymentsNon II higher due to GBM revenue share income, offset by asset disposals gains in Q211A few individual impairments, SME still elevated

WealthStable performance despite reduction in AUM driven by deterioration in global equity marketsDeposits up 7% y-o-y; L&A up 10% driven by UK mortgage lending

GTSStrong performanceIncome up 3% driven by Trade Finance and International Cash ManagementProvision top up on existing problem single name

1 Q311 vs Q310 movement adjusts for the sale of Global Merchant Services (GMS) in November 2010.

12

Core by division

Ulster Bank Q311 £m

Q211 £m

Q311 vs Q211 %

Q311 vs Q310 %

Income 245 222 10% 0%PBIL 108 80 35% (2%)Impairments (327) (269) 22% 14%Operating (loss) (219) (189) 16% 24%US R&C ($m)Income 1,193 1,165 2% 2%PBIL 321 313 3% 5%Impairments (136) (107) 27% (30%)Operating profit 185 206 (10%) 64%GBMIncome 1,099 1,550 (29%) (29%)PBIL 80 483 (83%) (85%)Impairments 32 (37) - (20%)Operating profit 112 446 (75%) (81%)InsuranceIncome 961 977 (2%) (8%)Claims (695) (704) (1%) (26%)Operating profit 123 139 (12%) -

Ulster BankSlowly improving economic back-dropTop-line performance boosted by higher marginsImpairments up 22%, a lagging indicatorTight cost control

US R&CPerformance impacted by MSR1 impairment and higher securities impairmentsOperating profit up 15% excluding these items

GBMCredible performance in tough marketsFocus on risk, capital and liquidityOne off small provision release on historic impairment

InsuranceQ2 normally seasonally strongerQ3 continues recovery pathClaims reduced 26% y-o-yGWP increased £43m (4%) q-o-q, driven by Motor and Home

1 Mortgage servicing rights

13

GBMRevenues

1.6 1.6

2.4

1.6

1.1

Q310 Q410 Q111 Q211 Q311

£bn

Reasonable performance overall in light of difficult market

– Difficult quarter for credit and rates trading

Risk and balance sheet well controlled <£400bn funded assets

Expect markets to remain challenging

Continued focus on costs and balance sheet usage

Quarterly product income

£m Q311 Q211 Q310

Rates 94 316 440

Currencies 227 234 218

Credit & mortgage markets

93 437 349

FICC 414 987 1,007

PM, Equities & Origination

685 563 547

Total 1,099 1,550 1,554

14

42,060

3,050

684

c27,000

445

7,636

c15,000ROI

Liabilities

ROI Assets

Spain

Italy

Greece

Portugal

Eurozone periphery exposureLending Exposure2

(326)

705

3,038

137

(906)

2,788

981

38

3,977

109

12

2,844

974

38

772

(16)

294

115

Total

ROI

Spain

Italy

Greece

Portugal

31 Dec 201030 Jun 201130 Sep 2011

Direct Sovereign Bond Exposure1

Funded with Intra-Group loans and equity

Modest peripheral government exposure. Well-spread loan exposures - RoI predominantly a domestic balance sheet

Lending % of Gross L&A

0.1%

0.6%

0.1%

1.6%

8.7%

Domestically Funded

Sovereign exposure1 reduced £3.2bn ytd to £0.8bn (<1% of Group balance sheet)Ex Ireland, lending is primarily to large GBM multi-national customersLong established domestic in-market bank in Ireland with a well diversified portfolio and strong customer base

1 Exposure to central & local governments; includes held for trading debt securities (net) and AFS debt securities at fair value. 2 As at 30/09/11, total lending exposure, which includes central & local governments. Note: this excludes non-government AFS debt securities totalling: Portugal £139m, Greece £nil, Italy £774m, Spain £6,833m (covered bond portfolio), and RoI £381m. 3 Ulster Bank & GBM assets in Republic of Ireland.

3

£m £m

15

Non-Core performance

£m Q311 Q211 Q310 YTD11 YTD10

Net Interest Income 164 285 438 752 1540

Non Interest Income (118) 693 432 758 1103

Total Income 46 978 870 1,510 2,643Operating expenses (323) (335) (561) (981) (1,775)

PBIL1 (277) 643 309 529 868Claims (38) (90) (144) (256) (492)

Impairment losses (682) (1,411) (1,171) (3,168) (4,265)

Operating loss (997) (858) (1,006) (2,895) (3,889)

TPAs2, £bn 105 113 154

RWAs, £bn 118 125 167

1 Profit before impairment losses. 2 Third party assets, excluding derivatives.

Income reduction in Q3 of c£900m due to non-repeat of Q2 valuation gains (c£500m), one-off charge in relation to portfolio de-risking and increased marks on credit market assets

Impairments £729m lower in Q3, primarily due to non-repeat of Q2 Irish development land provision

TPAs reduced 7% q-o-q, evenly split across disposals and run-off

RWAs declined broadly in-line with TPAs; £3bn due to disposals

16

Non-Core run-down progress

258201

138 105 96

85

36

21

30-408

2008 2009 2010 FY 2011

1 2012 2013

£bn Un-drawn commitmentsFunded assets

153bn

65-75bn

Q3 2011

Funded assets down 59% from FY08 reflecting:

— £66bn (58%) in Corporate— £36bn (77%) reduction in Markets— £28bn (44%)2 reduction in CRE— £13bn (62%) reduction in Retail

1 Previous target for funded assets for 2011 was £118bn. 2 47% reduction on a like-for-like basis adjusting for replacement of Irish Mortgages with Irish Commercial Real Estate announced at H1 2010 results. As at 30 June 2010 the CRE portfolio transferred was £5.0bn.

Target FY11-FY13

Good progress in the quarter:— £8bn funded asset reduction in

Q311, £33bn YTD— On track to meet FY11 target— Increased disposal losses and

reduced impairments expected in 2012

17

Customer Deposits Wholesale Funding >1 Year

Wholesale Funding <1 Year Bank Deposits

Funding & LiquidityFunding Profile is Improving

0

50

100

150

200

250

FY08 Q109 Q209 Q309 Q409 Q110 Q210 Q310 Q410 Q111 Q211 Q31190%

100%

110%

120%

130%

140%

150%

Group Customer funding gap (£bn) Group Loan to Deposit ratio (%)Core Loan to Deposit ratio (%)

FY08 Q311

£733bn

Actively terming out funding

FY09

£808bn£952bn

55%50%45%% Wholesale Funding >1yr1£bn

48% 51% 59%

1 Wholesale debt securities and subordinated liabilities outstanding with residual maturity greater than one year, excluding bank deposits. 2 Debt securities and subordinated liabilities excluding bank deposits

Group LDR improves 200bps to 112%, Core improves 100bps to 95%Deposits now 59% of funding up 100bps from Q211Wholesale funding2 down 8% (£19bn) from Q211, short term down 5% (£6.7bn)

18

Funding - Issuance

0

10

20

30

40

50

60

70£bn

2010 2011 2012

Target Issuance

2013

Asset reduction lessens market funding requirement

Gross Issuance

CGS Maturity2Non-Core Run-down1 £23bn 2011 term funding target already achieved2012 outlook:

— Indicative 2012 issuance target of c£20bn term issuance

— Make-up of issuance focused on secured and private markets

— Non-Core run-down continues to exceed maturities

1 Non-Core third party assets excluding derivatives. 2 UK Government Credit Guarantee Scheme. 3 Unguaranteed term debt and subordinated liabilities contractual maturity.

Non-Core Run-Down Remaining

Term Maturity3

19

4815

976

5759

3932

36

3349

45

77

AAA to AA- rated governments Treasury BillsOther government securities Cash and central bank balancesUnencumbered collateral

Short-term wholesale funding usage reduced; Liquidity pool above targetShort-term wholesale funding1 halved since 2008 Liquidity pool increased in size and quality

90155 170

297

148 141

0

50

100

150

200

250

300

350

£bn

FY08 3Q11

Liquidity poolShort-term wholesale funding1

2Q11

1 Wholesale funding and bank deposits with residual maturity of less than 1 year, excluding derivative cash collateral.

FY08 3Q113Q10 2Q11

£90bn

£151bn £155bn£170bn

£150bn 2013

Target

Short term wholesale funding position improved – down £7bn in Q311 to £141bn or down to £100bn excluding bank depositsLiquidity pool increased by £15bn in the quarter to £170bn and is above long-term target of £150bn reflecting prudent approach to current market stresses

20

RWA & Capital progression

RWAs, £bn Core Tier One Ratio, %

Q211

APS relief

434

95529

Q211

APS relief

9.8

1.311.1

Gross RWAs down £17bn to £512bn, driven by Non-Core and GBM de-leveraging and de-risking activitiesCore Tier One ratio increased to 11.3%, despite further Greek bond impairment, APS roll-off and a small underlying attributable lossEstimated impact of CRD3 and Basel III reduced by c20%, c£20bn, due to risk reduction, restructuring and mitigation in Non-Core and GBM:

— FY11 CRD3 RWA impact reduced to c£20bn vs £25bn-£30bn previous guidance— Basel III RWA impact reduced to c£60bn-£75bn vs £75bn-£85bn previous guidance

11.3

Q311 Q311

512

423

89

Non-Core Disposals / Run-off

Risk reductions

Other

(5) (7) (5)

10.0

1.3(0.1) (0.1) 0.4

Attributable loss1

APS RWAs

1 Attributable loss ex fair value of own debt

21

Conclusions

Funding and liquidity strengthened despite difficult markets

Robust capital levels maintained

Retail & Commercial businesses broadly stable

GBM facing difficult market conditions

Group cost programmes to be extended and reinforced

We remain well positioned to execute our plans with a strong balance sheet and competitive cost base

Appendix

23

Ireland economic update GDP quarterly change, %

-4-3

-2-101

23

Q1 0

8 Q

2 08

Q3 0

8 Q

4 08

Q1 0

9 Q

2 09

Q3 0

9 Q

4 09

Q1 1

0 Q

2 10

Q3 1

0 Q

4 10

Q1 1

1 Q

2 11

-10-8

-6-4-20

24Q/Q (lhs) Y/Y (rhs)

Driven by the exports sector, % change

-20-15-10-505

101520

Q1 0

3 Q

4 03

Q3 0

4 Q

2 05

Q1 0

6 Q

4 06

Q3 0

7 Q

2 08

Q1 0

9 Q

4 09

Q3 1

0 Q

2 11

Goods Sevices Total

Unit labour costs Harmonised index of consumer prices, % change

-4-3-2-10123456

Aug-06

Dec-06

Apr-07

Aug-07

Dec-07

Apr-08

Aug-08

Dec-08

Apr-09

Aug-09

Dec-09

Apr-10

Aug-10

Dec-10

Apr-11

Aug-11

Ireland UK Euro zone

95100105110115120125130135140

2000 2002 2004 2006 2008 2010 2012f

Euro area (17 countries)IrelandGreeceSpainPortugal

Source:CSO Source:CSO

Source: European Commission; 2000 = 100 Source: Ecowin

24

Ireland economic update Total employment (Seasonally Adjusted)

-100-80-60-40-20

0204060

Mar-05

Sep-05

Mar-06

Sep-06

Mar-07

Sep-07

Mar-08

Sep-08

Mar-09

Sep-09

Mar-10

Sep-10

Mar-11

-10-8-6-4-20246change in qtr (000s) (lhs) % yoy (rhs)

Consumer confidence & Retail sales volumes

10 year Government bond spreads relative to Germany EU/IMF programme primary govt. budget balance targets

Source:CSO Source:CSO

0

20

40

60

80

100

Apr-07

Aug-07

Dec-07

Apr-08

Aug-08

Dec-08

Apr-09

Aug-09

Dec-09

Apr-10

Aug-10

Dec-10

Apr-11

Aug-11

-10

-5

0

5

10

Consumer Confidence (lhs) Retail Sales (rhs)3m avgy/y %Index

-20

-15

-10

-5

0

Q4 10 Q1 11 Q2 11 Q3 11

IMF Target Actual

Performance vs benchmark

0

500

1000

1500

2000

2500

3000

Dec-09

Feb-10

Apr-10

Jun-1

0Aug

-10Oct-

10Dec

-10Feb

-11Apr-

11Ju

n-11

Aug-11

Oct-11

Ireland Spain Portugal Italy Greece

€bn

Source: Dept of FinanceSource: Bloomberg

25

Ulster Bank – Asset deep diveUlster Bank Core - gross L&A, £35.5bn Ulster Bank Non-Core - gross L&A1, £14.3bn

1 Excludes EMEA L&A of £0.4bn. 2 Risk elements in lending.

Q311 L&A

£35.5bn

Mortgages £20.7bn58%

CRE – Investment £4.2bn, 12%

Corporate – Other £8.1bn, 23%

Personal unsecured £1.6bn, 4%

CRE: 56% RoI23% NI21% UKMortgages:89% RoI11% NI

CRE - Development £0.9bn, 3%

CRE - Investment £3.9bn, 27%

CRE - Development £8.7bn, 61%

Other £1.7bn12%

CRE: 64% RoI27% NI9% UK

Q311 L&A

£14.3bn

Total portfolio of £49.8bn1, REIL of £17bn, covered at 52% - ‘in the pack’ versus peers

Core mortgage book of £20.7bn, 10% non-performing2, 40% covered – lagging economic indicator

Non-Core portfolio of £14.3bn1:

— CRE development book of £8.7bn, 88% non-performing, 57% covered

— CRE investment book of £3.9bn, 68% non-performing, 47% covered

26

Ulster Bank – REIL, provision & coverage trends by categoryCore Ulster Bank, £35.5bn loan book – 46% provision coverage1

2.142.011.78

0.68 0.77 0.85

8% 9% 10%

Q111 Q211 Q311

£bn Mortgages

1.791.821.680.89 1.00 1.03

19%21% 22%

Q111 Q211 Q311

£bn Corporate - Other

1.160.840.77 0.28 0.33 0.37

18% 19% 27%

Q111 Q211 Q311

£bn CRE - Investment

REILs, £bn Provisions, £bn REIL as % of gross L&A

Non-Core Ulster Bank, £14.3bn loan book – 54% provision coverage1

7.697.857.59

3.524.37 4.34

86% 87% 88%

Q111 Q211 Q311

£bn CRE - Development

2.682.662.45

1.06 1.23 1.25

62% 65% 68%

Q111 Q211 Q311

£bn CRE - Investment

1.181.231.190.66 0.66 0.67

59%68% 70%

Q111 Q211 Q311

£bn Corporate - Other

1 Provisions as a percentage of risk elements in lending (REILs)

38% 38% 40% 53% 55% 57% 36% 40% 32%

43% 46% 46% 55% 54% 57%

% Provision coverage1

46% 56% 57%

27

Non-Core composition

Structured Credit Portfolio £20.1bnEquities £5.0bnCredit Collateral Financing £8.6bnExotic Credit Trading £1.4bnSempra £6.3bnOther Markets £6.2bn

Markets

2008 Year-End funded assets

Total Assets = £258bn

UK Mortgages & Personal Lending £3.2bnUS Mortgages & Personal Lending £11.9bnIreland Mortgages £6.5bn

Retail

Real Estate Finance £38.7bn UK B&C £11.4bnIreland £9.9bn1

US £2.8bn

Commercial Real Estate

Project & Export Finance £21.3bnAsset Finance £24.2bnLeveraged Finance £15.9bnCorporate Loans & Securitisations £41.6bnAsset Management £1.9bnCountries £6.7bn

Corporate

47

21

SMEUK SME £4.2bnUS SME £1.6bn

RBS Insurance £2.0bnBank of China / Linea Directa £4.5bnWhole Businesses £0.8bnShared Assets and Other £1.5bn

Other

112

663

9

Structured Credit Portfolio £9.6bn1

Equities £0.6bnCredit Collateral Financing £0.1bnExotic Credit Trading £0.1bn Sempra £0.3bn

Total Assets = £105bn

Markets

UK Mortgages & Personal Lending £1.5bnUS Mortgages & Personal Lending £5.0bnCountries £0.9bn

Retail

Commercial Real Estate

Project & Export Finance £13.3bnAsset Finance £17.6bnLeveraged Finance £4.5bnCorporate Loans & Securitisations £10.0bnAsset Management £0.6bnCountries £0.8bn

Corporate

11

8

UK SME £2.1bnUS SME £0.3bn

RBS Insurance £1.3bnShared Assets and Other £0.6bn

Other

Real Estate Finance £22.0bn UK B&C £4.1bnIreland £8.1bn2

US £1.0bn

47

2

35

2

Q3 2011 funded assets

1 SCP includes £5.5bn of Corporate (o/w CLOs £4.6bn), £1.0bn RMBS, £1.2bn CMBS and £1.1bn SPVs 2 Affected by the replacement of Irish Mortgages with Irish Commercial Real Estate announced at H1 2010 results. As at 30 June 2010 the CRE portfolio transferred was £5.0bn.

SME