the silent 'p' pdf version
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Presentation Delivered at the LeadIT 2011 Conference in Western Australia.TRANSCRIPT
The Silent ‘P’
Speaker: Andrew FriarEndurance IT
Monday, 13 June 2011
The Silent ‘P’ = ‘People’
Monday, 13 June 2011
A popular misconception is that only one ‘P’ is required to fix all the
rest.
Many organisations believe this is the
‘Product’.
Monday, 13 June 2011
Disclaimer
Not the ITIL Change Process
Monday, 13 June 2011
‘People’ Change
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ITIL = Change
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70%Monday, 13 June 2011
Chaos Report
• Successful means on-‐.me, on-‐budget, and with all features and func.ons as defined in the ini.al scope; challenged means late, over budget, and/or with less features and func.ons than defined in the ini.al scope; failed means cancelled prior to comple.on, or delivered but never used.
Monday, 13 June 2011
Doing the same thing twice and expecting a different outcome is a sign of insanity
attrib. Albert Einstein
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So What is the Problem?
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It’s not the Products!Middle Managers?
Emplo
yee Resi
stance
Poor Project Management
Sponsorship
Ineffective
Communications
Fatigu
e
Saturation
Leadership
History
Monday, 13 June 2011
It is a lack of ‘Focus’ on the People aspects of change.
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Some Examples
Cabramatta Car park $5.9m
“Solution Development Toolset Refresh”Negative ROI?
Previous ITIL initiatives?Monday, 13 June 2011
So What can YOU do?
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Articulate the
Vision
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Start with the People in Mind!!
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Take-out the fluffiness of change.
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Use a Structured Approach
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Kotters 8 Step Change Model1. Create a Sense of Urgency2. Form a Coalition3. Create a Vision for change4. Communicate the Vision5. Remove Obstacles6. Create Short-term Wins7. Build on Change8. Anchor the Changes in Corporate Culture
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Engage a Change
Professional
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“Strategy without tactics is the slowest route to victory.
Tactics without Strategy is the noise before defeat.”
Sun Tzu
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Understand how your Organisation does Change.
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Seek FeedbackSet-up feedback
mechanism
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Communication is a two way thing ‘Use Elephants’
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Understand Your Role in change
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Don’t do it alone
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Form a Guiding Coalition
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Look after yourself
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10 Suggestions1. Articulate the Vision
2. Start with the People in mind
3. Use a Structured approach
4. Engage a Change Professional
5. Develop a Change Strategy and associated tactics
6. Understand how your organisation does change
7. Create Feedback Mechanisms
8. Understand your role in change
9. Don’t do it alone, form a guiding coalition
10.Look after yourself
Monday, 13 June 2011
[email protected] http://www.enduranceit.com.autwitter: ajfriar
Ensure IT Succeeds into the future
Monday, 13 June 2011