The Situation: A customer want to come to our facility anddo a Kaizen event(???) on a part we make for them. (We knew little about lean manufacturing concepts)

Use only current programs

Add newprograms

Learn newmethodologies

for improvement

Become better using-TOC,

TQM, Zapp!, ISOProvide better

cost, quality anddelivery for our

customers

A

B

C

D

D’

Press page down for assumptions & injection

We can’t do D & D’

A-B Current programs are sufficient

B-D Can only focus on current programs

A-C New methods will provide additional benefits

C-D Have to add new programs to get the benefits

Injection: Be open to new ideas. Our greatest threat iscomplacency and thinking we “know it all”

What are some assumptions? Possible injections

Enhanced current programswith new methods

Use TOC to guide adoptionof new program methods

TOC and new methods willprovide the most benefits

Add only specific aspects(tools) of the new programs

Repeat pressing page down End of slideshow