THE

TIDE LINESJanuary-March 2015

InformationTechnology13Operations &

Ancillaries07Company’sInformation0402 In-House

Innovation08CEO’s Message Corporate SocialResponsibility10 14 Human

ResourceQHSE&T09

02January-March 2015

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MESSAGE FROM THE CEO2014 has been an excellent year for DP World Karachi (QICT)in terms of volume and profitability. This is the first time inour terminal’s history that we have crossed the 900,000 teusmark by accomplishing a yearly throughput of 942,000 teus.We have also attained the No. 1 position amongst all theterminals in Pakistan. This could not have been possiblewithout your efforts. I thank you all for your continuedcommitment and all that you do to deliver on our yearlytargets. Other significant achievement is that for the first timein Pakistan we have handled ships of 335m LOA and 48mbeam.

The new year has brought its own mix of successes andchallenges but as long as we know what to do we can provideour customers with the best possible service’s and manageour costs in order to be more competitive in the market. Eachone of us needs to do our best resulting to bring about apositive change that would improve and impact our businessand our customers.We should always be thinking out of thebox and it is this strategy that has lead us to offer our servicesbeyond the gate e.g. Our NLCCT facility specifically meantfor customers needing their cargo in the city and the latestaddition is the dry port in Prem Nagar Lahore called DP WorldLahore which offers a complete door to door service via train.I am extremely pleased that this facility has grown leaps andbounds since railways have given us the locomotives andbogies and from a mere handling of 9 to 10 trains a month

we are now handling 22 to 25trains per month with volumesapprox. 2,500 teus and above.I would take this opportunity tothank each one of you for youreffort , hard work and commitmentto excellence that has resulted inus being the number 1 terminal inPakistan and hope to maintain thisposition during 2015.

Mr. Mohammed Sharaf Group CEO DP World andMr. Ibrahim SVP Security visited Pakistan from the26th to 28th of January 2015. Mr. Sharaf visited theterminal and held meetings with the Heads ofDepartments.

A dinner was hosted at Movenpick Hotel on the 27thof January 2015 in Mr. Sharaf's honour which wasattended by top management of various shippinglines that are operating at DP World Karachi (QICT)

GROUP CEO MR. MOHAMMED SHARAFVISIT TO PAKISTAN

January-March 2015

& Staff members of QICT. The evening began with guests & staff mingling with each other. Anelegant atmosphere set the stage for a wonderful evening filled networking and good food. Mr.Sharaf informally met all staff members and exchanged views, encouraged ideas and sharedexperiences with them.

On the 28th of January 2015 the Group CEO & SVP Security proceeded to Lahore along withour CEO Mr. Changez H. Niazi to visit DP World Lahore, the dry port in Prem Nagar operatedby DP World. After visiting our facility, the guests headed to Pakistan Railways where Mr. Sharafand his team were warmly greeted by the CEO Pakistan Railways and his senior team. Theywere given a briefing which was followed by Lunch. Later that evening Mr. Sharaf and Mr. Ibrahimflew back to Dubai.

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DP World Karachi commenced operations in August 1997 as QICT and has the distinction ofbeing first state-of-the-art modern container terminal in Pakistan. It is the only terminal inPakistan where the customer has the option to clear his container from either DP World Karachior clear the same from our Off Dock container terminal ‘NLCCT’ located in the heart of the city.This is one of the main strategies that have boosted the throughput to over 900,000 teus.

This is the first time since 2009 that QICT has again achieved the No. 1 spot amongst all theterminals in Pakistan volume wise and also achieved our volume budget for 2014. We haveclosed the year as the leader in 2014 with QICT at 37% with 4% increase from 2013.

At NLC, we have handled over 4500 vehicles in 2014 as compared to 74 vehicles in 2013only. This has been possible view joint efforts of QICT marketing, lines and the freight forwarders.During 2015, we expect to handle more than 6,000 vehicles and have already started marketingto accomplish this task.

We welcome China Shipping Container Lines Co. Ltd. (CSCL) on MINA service as a vesselpartner.

January-March 2015

COMPANY’S INFROMATION

Milestones

Pakistan’s first State-of-the-art modern containerterminal.

No. 1 terminal in Pakistan in terms of yearlythroughput amongst 3 terminals presently operatingin Pakistan, holding a 38% market share.

First terminal in Pakistan to achieve a throughput94,691 teus in a month which is the ever highestvolume in Pakistan’s history.

Handled the largest ever vessel of MSC Line inPakistan of 335m LOA.

First and the only terminal in Pakistan to achieve ISO9001: 2008, ISO 14001: 2004 & ISO 18001: 2007,ISO/IEC 27001:2005 for information securitymanagement.

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NLC Off Dock Terminal (QICT)

Area Acres 10

CFS Shed Sq. meters 5,000

Equipment Reach Stackers 02Fork Lifters 09ITV 01Weighbridge 02

Handling Capacity Teus 4,500Reefer Plugs 28(Extendable to 50)

 

NLC Terminal Profile

Karachi based consignee & shippers There are specific markets in Karachi city that prefer their cargo to be handled in Karachi city/KPT. They are:- Second hand clothing (Rags) - Chemicals - Waste paper - Scrap of all types -Tin plates - Cars - Second hand computers.

We move these customers’ cargo to our own Off Dock atKarachi’s Mai Kolachi Road – (2 kms from KPT). This facilityis operated by QICT. QICT moves containers to this facility inbond and consignee clears customs at this facility.

Similarly, some of the shippers prefer to handle their cargoat KPT due to close proximity to their factories /warehouses.We provide same facility to the shippers at NLCCT, they candeliver their export CFS or CY cargo to QICT Off Dock, clearcustoms and QICT moves this cargo in bond to QICT.

Terminal situated at NLC Fleet Head Quarters MaiKolachi Road (Close vicinity to KICT/PICT).

Commenced operations on May 25 2005.

Operated and managed by DP World, Karachi (QICT).

10+5+5 years on BOT basis.

Facility is built to handle CY & CFS Cargoes.

NLC Terminal Information

Customs permission under SRO 422 (1)/2005 Section 9 & 10 of Customs Act 1969.

Inbound Cargo movement from QICT i.e. Interport movement (IP) under CGO 12/2002.

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100 acers facility.

Facilitate containers via Freight Trains & Bonded Carrier (road).

Cost effective and highly reliable containers transport arrangement for factory delivery.

International standard facilitates.

Reefer point for refrigerator containers.

CCTV surveillance of entire facility.

24/7 Help Desk Services.

Strict security to avoid pilferage.

Out of city premises, no restrictions on heavy traffic. 

QICT has signed an agreementwith Pakistan Railway (PR) fordeveloping ICD at Prem NagarRailway Station. PR has acquired100 acres of land for developing2 ICDs (1 QICT and 1 PMS), railloading/un-loading area andaccess road/bridge (without levelcrossing).

QICT ICD is split in two areas -one for bonded container andthe other for non-bondedcontainers. The reason for thesetwo separate yards within onearea is to carry both sorts ofcontainers. The yard will alsohave sheds to handle CFScargoes. Initially the yard is beingoperated with the assistance of

QICT – ICD atPrem Nagar

brand new Reach Stackers and it is planned to put RMGCs once the volumes grow.

The main objective to establish ICD Lahore is to provide value added services to QICT customers.We are aggressively focusing on frequency of bonded/non-bonded movement of import/exportcargo through our freight trains. ICD freight train customers/cargo is increasing day by day dueto which our train frequency is going upward and presently we are handling 5 to 6 trains perweek and expect to handle one train daily in the very near future. We have to date handled over330 trains.

Salient Features:

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We have done some development in Weighment Process and provided online solution tocustoms and also control the negative weight of the containers or import full discharge asempty (without cargo) containers movement out of the terminal.

Online Weighment Data Availability

Save customer and customs time in commuting between help desk or weighbridge.

Direct access of customs to view data, control human manipulation on Weighment slip and protect QICT exposure.

Hold will be applied automatically to any underweight and overweight containers, at the time of Weighment.

In case of overweight containers, system generated email is sent automatically to respected desks.

CMS - Complaint Management System, Management of DP World Karachi is pleased tobecome a winning country in SCO Innovative Contest.

CMS is integration from a manual system towards an automated complaint handling process that will segregate all the complaints department wise and will help us in observing all our processes from the customer's perspective.

CMS will eliminate all communication barriers between the terminal and our customers, and will provide regular feedback to them, that will strengthen DP World's relations with

its customers.

It will help us in analysing our complaints and will provide us with an opportunity to minimise the gaps in our system and to improve our internal processes simultaneously.

Customer will log on to the DP World’s website for any complaint or feedback. An authentic database of our customer will be simultaneously created from which we will

develop a CRM solution.

CMS will help assign deadlines to different complaints and that will determine the performance of individuals, shifts, and the entire terminal. Moreover if implemented on a regional basis CMS can help track the performance of terminals within the region.

In future, we are planning to take different kinds of requests from the customers online,through CMS, for which currently customers have to visit our terminal.

So, all in all CMS is innovative step with an aim to improve efficiency, streamlining ourprocesses and simplifying communications with our customers.

OPERATIONS & ANCILLARIES

January-March 2015

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Performance CentricOperation

Improving Safety in the work environment is of critical importance

to DP World Karachi Engineering Department. To that effect,

a smart system was designed in-house to minimise container

collision on Rubber Tyre Gantries (RTG) during container

handling. It records intelligently the location at which the RTG

has placed containers and avoids the recorded heights when

moving containers above. The system is highly cost effective

and robust, requiring no additional components.

Smart Hoist and Trolley Control System for SafeOperation of RTG

Coordination between engineering andoperations is key to a productive containerterminal; to provide a top notch service toour customers, we, at DP World, Karachiengineering and operations, constantlymonitor equipment performance andresource utilisation through Key PerformanceIndicators such as Productivity and FuelConsumption etc. to maintain a highlyproductive outlook and provide a customercentric service. Assisting us in this endeavouris our indigenously designed and maintainedData Acquisition Network that runs overthe latest Wireless Technology and providesReal-time, on-demand data and parametersof equipment and their operators.

WTS was designed in house by our dedicatedengineers and is meant to calculate, record anddeliver data from any terminal equipment beit a Quay Crane, an RTG, a Reach Stacker oran Empty Handler to a mobile phone and acomputer. This system enhances Quay Craneand RTG performance by improving productivityalong with reduction in diesel consumption,carbon footprints and man machine interfacing.This is a very economical and cost effectiveinnovation, as unit cost US$110 is 70% lessthan a Radio Frequency Modem and an ordinaryPLC GSM Modem available in industrial markets.

Wireless TelemetrySystem (WTS)

The world we live in is unique; the one of its kind that we know of. The engineering departmentat DP World Karachi is constantly striving to reduce the carbon footprint of the terminal, sothat our world remains the way we like it, healthy and clean. To achieve this goal, we haveinstalled all RTGs with smaller, more efficient main engines. They consume less fuel andproduce less waste in their operation. Furthermore, all RTGs are fitted with an Auxiliary BackupEngine which is even more fuel efficient. This small engine takes over when the Crane is idle,powering only ancillary systems for the RTG and Crane, such as climate control, lights andsafeties etc. Procedures and smart change-over functionality has also been incorporated tomaximise the Auxiliary Engine time in order to reduce fuel consumption.

Lowering Carbon Footprint at DP World Karachi

January-March 2015

IN-HOUSE INNOVATION

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KPIs reflect the reality of business or any function. Last year was great success for QHSE&TDepartment. All the KPIs were met. By applying various engineering and administrative controls.DP World Karachi has been able to reduce the Carbon Footprint, Energy Consumption andProperty damage cost significantly.

QHSE&T

Paan/GutkaA Silent KillerQHSE&T in collaboration with CSR has introduced new system of fine on eating and spittingPaan/Gutka inside the Terminal. Anybody found violating the rule will be charged Rs.200/-fine. Notices have been pasted on entrance/egress gates, shuttle stops, examination areas andHelpdesk building. This is the first step in this regard as this is a long-term and ongoing project.Apart from fine our CSR team will be working with QHSE&T to create awareness on dangerousside of using Paan/Gutka so the message get through the users and have impact. Details/progresswill follow in next newsletter.

As we always say that safety is part ofour DNA, it will not and cannot becompromised. Following the footstepsof GSE, SCO region has decided toadopt the proactive approach andprepare their own Safety EngagementProgrammes which includes Light MotorVehicle (LMV), Personal ProtectiveEquipment (PPE), Signages and ForkLifter. This will further strengthen thesafety culture in DP World.

Safety Engagement Programmes

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Speed ChecksWe at DP World Karachi follow strict traffic rules specially the speed limit which is 20 Km/hr.In every shift random speed checks are done and reported at the end of shift. The Trailers/vehiclesviolating the speed limits are reported to operations department which further send an emailto Contractor's representative to deduct the Safety Allowance from the salary of that particulardrivers. This is now daily practice and we are getting good results.

World Water DayWorld Water day is celebrated across the globe on 22nd March every year. DP World also celebratesthis day and this year the theme chosen for World Water Day was “Use Water Wisely”.

DP World, Karachi has involved all its employees to participate through social media by clickingsnaps showing DP World theme “Use Water Wisely”. Pictures were posted on DP World KarachiFacebook page and the maximum hits/likes got the award.

To create an impact another long-term initiative has been taken by QHSE&T and CSR. Asrecently GSE has reported that consumption of water in buildings is 54 percent across DP Worldterminals. So we have decided to work on that. A team will be formed whose main target willbe to reduce the consumption of potable water in buildings. Each member of the team will beallocated a floor or space wherein he / she monitor and suggest ways to reduce usage. Floormeters to measure the actual consumption area wise will be installed. We intend to measurethe present water consumption and then compare it on monthly basis. Our target will be anoverall reduction of 2% till March 2016. Details/progress will follow in next newsletter.

January-March 2015

CORPORATE SOCIAL RESPONSIBILITY

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As sustainability of the environment is a major part of our Corporate Social Responsibility,DP World, Karachi took the initiative and grew a grass patch at out gate of our facilities in theyear 2013. The patch was made on a covered area of 7150 sq.ft. This year the patch wasextended another 18, 150 sq.ft. completed Mid-March 2015. Tree Plantation was done by QICTemployees on the occasion of Environment Day last year. An additional 100 trees have beenplanted this year and another 50 - 70 will be planted by April 15.

DP World - Green Patch

We at DP World, Karachi started the year by receiving awards for CSR in two categoriesEducation & Volunteering Activities. The kindergarten school started by QICT last year by thename of “Ibtida” qualified QICT to receive the award and the contribution being made inthe field of education was recognised.

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DP World, Karachi hosted aninter-terminal cricket tournamentwhere 2 teams from eachterminal of Karachi participatedin, including DP World Karachi,HPH (KICT) Pakistan and ICTSI(PICT) . The main purpose of thistournament was to collect fundsto contribute towards a specialcause, and the cause was tosupport TCF (The CitizensFoundation) in support of the141 schools.

Women's day, a day that is marked in order to commemorate, respect, appreciate, and show lovetowards women to a celebration for women's economic, political and social achievements. DPWorld Karachi also celebrated women's day on the 17th of March, 2015 by inviting a guestspeaker, Ms. Fauzia Kerai Khan, a well-known trainer, speaker and writer who conducted aninteractive workshop. A workshop with a difference as the target audience was not the ladiesof the company but in fact the male staff. The idea was to raise awareness of the obstacles facedby women, and the role and impact women can bring to a business. The workshop was attendedby higher management , contractedstaff and a good number of QICT staff.

DP World Karachi, in collaboration with IndusHospital, arranged the year’s first blood donationdrive at DP World Karachi's own premises on the18th of March 2015. The drive started off after anawareness session on the benefits of donatingblood. There was a massive turnover of employeesand a complete blood examination report wasprovided to all the blood donors.

Inter-Terminal Cricket Tournament

Women's Day

Blood Donation Drive

January-March 2015

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Live Reefer dash board designed by IT department and it is interfaced with Express and AutomatedReefer monitoring application. All reefers in a yard can be monitored at a glance

Automated Reefer Monitoring System

Automated In-gate has been builtrecently and now it is fully operational.This gate is locally made as perOperation's needs by our IT department. We have saved on Head Count andtransaction time. It is fully automatedand no human intervention is required.

Gate Automation

We are pleased to announce another milestone by DP World, Karachi (QICT) wherein wehave introduced for the convenience of our valued clients a Line Facilitation System (LFS) thefeatures of which are given below:

DP World's motto from day one is to provide accurateinformation in the fastest possible time period to ourvalued customers and always endeavours to fulfill thecustomers' needs and requirements.

Web Based System forour Valued Customers

On-line report generation has also been provided to shipping lines through LFS Shipping lines can booking details of Empty

Delivery.

Booking EDI Facility Automated Reports for Shipping Lines and

Internal Customers

EDI based custom processing

In case of any operational issue of the website our very professional and dedicated CustomerService team is working round the clock to assist and facilitate queries related to LFS.

Container inquiry on web Container inquiry through SMS Invoice amount inquiry on Web Vessel schedule on web Line Facilitation System Shipping lines can release/

hold their containers by themselves

Shipping lines can get details of containers through LFS

January-March 2015

INFORMATION TECHNOLOGY

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Training & Development

Training & DevelopmentCommunication SkillsTraining on Communication Skills conducted internally on 30th January 2015 whichwas attended by 8 employees. This was part of series of training has been designed toimprove overall efficiency of communication.

Effective Customer Relationship ManagementThis was held in ICD Operations, Lahore on 6th March 2015 which was attended by 22employees there. This was the first training programme at ICD. Main objective of this trainingprogramme was to make aware of the importance of customer and create a sense to givebest services to our customers externally and internally. Programme went well.

Delegating and Empowering for better resultsThis training held on 18-19 March 2015 which was attended by senior and middlemanagement employees. There were total 18 participants. The aim of the programmewas to better delegate the tasks with empowerment for better results.

QICT welcomes on board Kashif Raza, Waqas & Irfan Ali who joined our team as RTGOperators in January 2015.

Ms. Sheila Mathew, Assistant ManagerOperations Railways parted ways fromQICT upon her retirement on 16th Jan2015. She was associated with thecompany since 2nd March 1998 since theinitial stages of the company. We willhonour Sheila for her contributions andwish to extend our good wishes to heron her new endeavours.QICT bid farewell to another lady inJanuary . Ms. Fozia Hussain joined us on18th Jan 2010. She played a significantpart in the progress of the company duringher tenure. With heavy hearts and bestwishes we say Good Bye and wish herabundant success for her future as shemigrates to Australia.

Farewell

January-March 2015

Appointments

HUMAN RESOURCE

15January-March 2015

QICT - PORT OF THE FUTUREQASIM INTERNATIONAL CONTAINER TERMINAL PAKISTAN LIMITED

Berth 5, 6 and 7, Port Muhammad Bin Qasim, Karachi - PakistanTel: 021-34739100, UAN: 111-786-888, Fax: 021-34730021

Email: info@qict.com.pk, Website: www.dpworldkarachi.com