The TitansAlibaba, Amazon, and WalmartGame Changing Strategies: Time FOR YOU TO Respond!

Crossborder Commerce Perfect Storm

Global Crossborder Commerce B2C Volume 2014-2020

Global Crossborder Commerce Shoppers 2014-2020

Crossborder StrategyHow do you respond?

• What should be your crossborder strategy?• What crossborder strategies have your competitors pursued,

successfully or unsuccessfully?• What are the investments, risks and rewards of alternative

strategies?• Where should you do crossborder business, crossborder brand,

crossborder commerce and/or a combination of these?• What should be your roadmap for crossborder implementation?• How should your supply chain support your crossborder strategy?• How to evolve your crossborder capabilities to make them major

game changers?

Questions that must be addressedby a Crossborder Feasibility Study

Customer Centricity

• Being customer driven.• Having a focus on customer satisfaction.• Providing great customer service.• Focus on the customer experience.• Enhancing the customer journey.• Listening to the “Voice of the Customer.”• Place a high importance on the “Conversation with the Customer.” • Focus on the reduction of customer friction.

Other Customer CentricityViews

What Does Your Customer Want?

Customer Centric:Customer Obsession

• Increasing your selection?• Working with marketplaces?• Enhancing your customer promise?• Taking personalization to the next level?• Improving your customer experience?• Getting your inventory local?• Regionalizing your final delivery capability to achieve:

• Same day delivery in top 50 cities.• Next day delivery in next 50 cities.• 2 day delivery to rural customers.

• Balancing your focus between customer-employees- suppliers-shareholders and community?

• Making your supply chain a competitive advantage for customer centricity?

• Evolving your customer centric capabilities to make them major game changers?

How will you respond towhat you are doing with:

Omnichannel Definition

So, How Big, How Important is Omnichannel?

“How much time and money will our omnichannel efforts take?”

• What do you need to do to become great in all your channels?• What is your omnichannel strategy and roadmap?• How do you leverage stores or other locations to provide for great

click and collect?• What changes in process, organizational structure and technology

are required to accomplish your omnichannel strategy?• What changes in logistics and merchandising are required to

accomplish your omnichannel strategy?• How to best address channel conflict and not allow it to slow down

being a great omnichannel?• How to align your supply chain capabilities with your omnichannel

strategy?• How to evolve your omnichannel capabilities to make them major

game changers?

Questions Upon WhichYou Can Build Your Omnichannel Response: