THE UNITED REPUBLIC OF TANZANIA

TANZANIA COMMUNICATIONS REGULATORY AUTHORITY

LEVERAGING ICTs IN THE TRANSFORMATION OF POSTAL AND COURIER SECTOR IN EAST AFRICA CONFERENCE

SESSION: THE ROLE OF POLICY MAKERS IN THE DEVELOPMENT OF THE POSTAL SECTOR IN EAST AFRICA

ISO 9001:2008 CERTIFIED

Outline• Background• Introduction• National Postal Policy• Drivers for change• National Addressing Framework• Principal participating stakeholders• Initial benefits of the national addressing system• Advocacy and awareness campaign• Key Success factor• Conclusion

Background

• Tanzania published the National Postal Policy in 2003.

• Tanzania started implementation of the National addressing initiative in 2008/09 after a credible research.

• Intensive consultations with key stakeholders were carried out during and after the study.

• The Government approved the national addressing system to have multiple use by different stakeholders in the country.

Introduction GOAL: to implement a street-type addressing system with postcodes in order to support the National Development Vision 2025.

OBJECTIVES:•Development of a standardized physical address system. •Installation of street signs and house numbers in urban and rural settlements.•Development of the National Addressing Database System.

National Postal Policy

• The national address project initiative is a response to the National Postal Policy of 2003.

• One of the objective of the Policy is to establish a comprehensive address system that includes among others street names and identification of buildings.

Major issues• Poor service delivery (social, political and

economic);• Difficult identification of tax payers;• Not easy to identify people and localities for

various purposes;• Uneven distribution of resources;• Uncontrolled immigration;• Poor tourism and hospitality services;• The general perception in the market place is

that postal services is somewhat out-of-date!

Drivers for change• Government is implementing several initiatives aimed at improving living conditions of the people,• Rapid urbanisation in the country,• Changing customers’ tastes – No more pen – pals or hobby declining! IT and digital letters •Liberalisation has increased business including e-business•Globalisation has increased interactions•Issuance for National Identification system• Construction and real estate has increased.

High rising structures in cities

Fast development of satellite cities

Safari city in Arusha Kigamboni city in Dar es salaam

NATIONAL ADDRESSING FRAMEWORK

House number

New assignments

Street name

Rural & Urban Delivery areas, post offices, landmarks

Postcode

1 2 3

GEOGRAPHIC INFORMATION SYSTEM

ADDRESS DATA BASE

Addressing System

MAPS

Use of street type or physical address and postal codes,GIS and Maps - “address for everyone”

Principal participating institutions• Ministry of Communications, Science and Technology• Prime Minister Office, Regional Administration and Local

Government ;• President’s Office, Regional Administration and Local

Government - Zanzibar;• Ministry of Land and Human Settlement Development ;• Ministry of Energy, Water, Lands and Local Governments -

Zanzibar ;• Ministry of Home Affairs; • Ministry of Infrastructure and Communications – Zanzibar;• Tanzania Communications Regulatory Authority ;• Tanzania Posts Corporation;• National Identification Authority• National Bureau of Statistics.

Project governance and management • National Steering Committee established as the top

decision making organ of the Project.

• The Steering Committee comprises of Permanent Secretaries of key Ministries from the Union Government and the Revolutionary Government of Zanzibar.

• The Project is managed by a Project Team which reports to the Steering Committee on a regular basis.

• A Project Office or Secretariat is at the Regulator - TCRA

MANAGEMENT STRUCTURE

Project Team Structure

NATIONAL ADDRESSING SECRETARIAT

Postcode system • Postal code” means an identifier for a given postal

delivery point or collection of postal delivery points. • Postcodes have been allocated to geographic areas

primarily to facilitate the efficient processing and delivery of mail to customers.

• The Postcode list appears in TCRA website: http://www.tcra.go.tz/index.php/publication-and-statistics/postcode-list.

• Special postcodes have been allocated to Government, Public institutions and major customers for dedicated mail delivery.

Postcode map

POSTCODE interpretation XXXXX5 digits (numeric)X - - - - 1st digit = ZoneXX - - - 1 and 2 (1st two digits) =

Region in ZoneXXX - - 1 and 2 and 3 ( 1st three

digits) = DistrictXXXXX - All 5 digits = Ward in

District

Allocation of Postcodes to big mailersREGION DELIVERY AREA/BIGMAILER POSTCODE

DSM CBD Regional Commissioner 11800

High Court of Tanzania 11884

Tanzania Revenue Authority 11892

National Microfinance Bank 11886

TACAIDS 11902

HAKIELIMU 11904

CRDB Bank 11887

KINONDONI Tanzania Communications Regulatory Authority

14414

University of Dar Es Salaam 14910

Ardhi University 14911

TANESCO 14907

DEVELOPMENT AND IMPLEMENTATION OF NAPS

• NAPS is a database system which is integrated with the Geographic Information System (GIS) - to support processing of spatial data.

• It is a web based application – users can access this system by using internet browser e.g Mozila, Google chrome, Internet explorer

• It will available in this address - www.address.go.tz

• It is hosted by the Tanzania Communications Regulatory Authority

DATA BASE CONFIGURATION AND DISSEMINATION

Limitations and threats• House numbering is not logical and inconsistent,• Disjointed and inconsistent spatial database. i.e.

Many institutions keep databases suiting their needs. E.g. Local Government, Revenue Authority, Voter’s Registration, National Identification etc.

• Street signage available in urban areas mostly regional or provincial capitals.

• Inefficiencies by local authorities in giving information about cities and towns.

• Until recently there has been no Government body with responsibility to drive the addressing system in the country.

CHALLENGESPoor urban planning, cooperation with other

stakeholders, finances, laws, vandalism on the infrastructure, etc

Initial benefits of the national addressing system

Strong Government and political support

Hon. Minister visits Project

H. E. The President receives address poster

BANK OF TANZANIA HAS DISPLAYED STREET ADDRESS

Head OfficeStreet Address2 MIRAMBO STREET11884 DAR ES SALAAMTANZANIA Postal AddressP.O Box 2939 Dar es SalaamTanzania

Tel: +255-22-2233000-20 Fax: +255-22-223 4075/8 +255-22-223 4217 +255 -22-223 4083/4/5/8•CableBENKUU•SWIFT CodeTANZTZTX•Telex41024

BANK OF TANZANIA HAS EMBRACED WELL THE NEW ADDRESSING SYSTEM

ICTs + Address enhance postal services

@

Physical Addressing

Receive goods through the Post Office or courier

MPESA, TIGO PESA, VISA, POSTA CASH ETC

Order goods on the internet

PAY ELECTRONICALLY

INTERNETpushes fornew business opportunities

Opportunity to develop electronic devices using address and postcodes

Global Positioning System (GPS) can be efficiently used in Tanzania:-

• taxi delivery services• Ambulances• Fire engines• Public transportation• Personal transport

Several companies and individuals have shown interests to utilise national addressing system in different ways – Car tracking, city management systems, digital maps etc.

Advocacy and awareness creation• The nature of this Project requires intensive

awareness campaign involving all major stakeholders, during preparation and execution;

• Seminars and workshops have been held for the National Assembly, House of Representatives Zanzibar, Government Departments and Agencies, Postal operators, major postal customers, Universities, Colleges and Schools;

• Various methods have been used to disseminate information on the Project - TV Programs, Radio, Road shows, Jingles etc

Seminar to National Assembly and House of Representatives, Zanzibar

NATIONAL ADDRESSING INITIATIVE

Link with other NationalStrategies/Projects

Link with other NationalStrategies/Projects

Lead stakeholdersinitiatives

Economic and Business activities

Government support

Political Will

UPU and PAPU SupportUPU and PAPU Support

Institutional framework

ExpertiseExpertise

Legal Framework

Conclusion• The postal service is an infrastructure services in the same

way as telecommunications, piped gas and electricity, water supply, sanitation and sewerage etc. It has distribution network; accessible to all citizens and firms; has standardised services and responsible for a universal service.

• It has to be given its proper recognition and financing by the Government

• The National Addressing initiative is not for the Post Office alone, is for the whole spectrum of the social economic setting of a country.

• Online businesses must be able to rely on a delivery infrastructure that is efficient, dependable, and fast. Posts offer an extensive network of processing and delivery facilities to meet that need.

THANK YOU FOR YOUR ATTENTION

National addressing = promoting national National addressing = promoting national economy and welfareeconomy and welfareharuni@tcra.go.tz

ISO 9001:2008 CERTIFIED