the vms/msp competitive landscape: sponsored by: the state ... · this webinar is broadcast through...
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Confidential Report – NOT for Distribution | ©2012 by Crain Communications Inc. All rights reserved.
North America
November 15, 201210 am PT/ 1 pm ET
Presented by:
Tony GregoireSenior Research AnalystStaffing Industry AnalystsJason EzrattyManaging Partner,Brightfield Strategies, LLCBryan PeñaVP, Contingent Workforce Strategies and ResearchStaffing Industry Analysts
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The VMS/MSP Competitive Landscape: The State of The Industry
Sponsored by:
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Staffing Industry Analysts is the global advisor on contingent work
• Over 700 firms benefit from our international research services
– 19 of the world’s 25 largest staffing firms are members – More than 60 buyers of contingent labor are members of our CWS
Council, representing over $100 billion in annual contingent workforce spend
– Customers in more than 25 countries
• Founded in 1989
– Acquired by Crain Communications ($200M media conglomerate) in 2008
– Headquartered in Mountain View, California and London, England– 80+ years of industry and advisory service experience among
executive team
©2012 by Crain Communications Inc. All rights reserved.
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About Staffing Industry Analysts
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CWS Council Members (partial list)
©2012 by Crain Communications Inc. All rights reserved.
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Our CWS Council Members (partial list)
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Introducing …
Charter Partners:© 2012 Crain Communications Inc
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Confidential Report – NOT for Distribution | ©2012 by Crain Communications Inc. All rights reserved.
7Report Name – Month XX, 2012 77North America
CWS Summit Berlin 2013
SAVE THE DATE!
www.cwssummitwe.eu
Contingent Workforce Strategies SummitMay 15-16, 2013Andel’s Hotel | Berlin, Germany
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Confidential Report – NOT for Distribution | ©2012 by Crain Communications Inc. All rights reserved.
8Report Name – Month XX, 2012 88North America
CW Solutions Forum and CWSC Summit Chicago 2013
MARK YOUR CALENDAR!Fairmont Millennium Park | Chicago, IL
Contingent Workforce Solutions Forum September 10, 2013
Contingent Workforce Strategies SummitSeptember 11-12, 2013
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Confidential Report – NOT for Distribution | ©2012 by Crain Communications Inc. All rights reserved.
9Report Name – Month XX, 2012 99North America
PROPRIETARY DATA, DO NOT DISTRIBUTE OUTSIDE YOUR ORGANIZATION. Your company’s use of this report precludes distribution of its contents, in whole or in part, to other companies or individuals outside your organization in any form – electronic, written or verbal – without the express written permission of Staffing Industry Analysts. It is your organization’s responsibility to maintain and protect the confidentiality of this report.
Staffing Industry Analysts | 1975 W. El Camino Real, Ste. 304 | Mountain View, CA 94040 | 800.950.9496 | www.staffingindustry.com
Thank you to our sponsor…
Randy CrewsExecutive Vice President
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Confidential Report – NOT for Distribution | ©2012 by Crain Communications Inc. All rights reserved.
10Report Name – Month XX, 2012 1010North America
Our Speakers Today
PROPRIETARY DATA, DO NOT DISTRIBUTE OUTSIDE YOUR ORGANIZATION. Your company’s use of this report precludes distribution of its contents, in whole or in part, to other companies or individuals outside your organization in any form – electronic, written or verbal – without the express written permission of Staffing Industry Analysts. It is your organization’s responsibility to maintain and protect the confidentiality of this report.
Staffing Industry Analysts | 1975 W. El Camino Real, Ste. 304 | Mountain View, CA 94040 | 800.950.9496 | www.staffingindustry.com
This webinar is broadcast through your computer speakers via the audio broadcasting icon on your screen. You may adjust the sound volume by using the slide bar on the audio broadcasting icon. If you cannot access the audio, you may dial into the call by dialing 1-408-600-3600 and using access code 664 828 999 Need further assistance? Contact SIA customer service at 800-950-9496.
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2012 LANDSCAPE SPEND AND CUSTOMER EXPERIENCE REPORTS
©2010 by Crain Communications Inc. All rights reserved.
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2011 VMS/MSP spend accounted for in study
VMS/MSP: $100 Billion
VMS: $91.9 Billion MSP: $62.5 Billion
Source: SIA 2012 VMS/MSP Competitive Landscape Report
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MSP and VMS by worker classification and platform
0
5
10
15
20
25
30
35
Ow
n VM
S
3rd
part
y VM
S
Oth
er T
echn
olog
y
Ow
n M
SP
3rd
part
y M
SP
Oth
er R
esou
rces
No
Deta
il
$ Bi
llion
Outsourced
SOW
Temp/Contract
MSP VMS
Source: SIA 2012 VMS/MSP Competitive Landscape Report
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Continued surge, but disparity, in VMS market
0102030405060708090
100
2011 2010
$ Bi
llion
Total VMS Spend
-40%
-20%
0%
20%
40%
60%
80%
100% 2011/2010 Growth in Spendof Each VMS Supplier
Source: SIA 2012 VMS/MSP Competitive Landscape Report
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Largest 10 VMS providers by 2011 global spend
Source: SIA 2012 VMS/MSP Competitive Landscape Report
$0 $5,000,000,000 $10,000,000,000 $15,000,000,000 $20,000,000,000 $25,000,000,000
Econometrix
Impellam Group
Provade
PIXID
Agile-1
ZeroChaos
PRO Unlimited
Beeline
IQNavigator
Fieldglass
Temp/Contract
SOW
Outsourced
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29% growth in MSP market
0
10
20
30
40
50
60
70
2011 2010
$ Bi
llion
Total MSP Spend
-20%
0%
20%
40%
60%
80%
100%
120%
140% 2011/2010 Growth in Spendof Each MSP Supplier
Source: SIA 2012 VMS/MSP Competitive Landscape Report
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Temp/contract and SOW boost MSP spend
0
10
20
30
40
50
60
70
2011 2010
MSP
Spe
nd (U
SD B
illio
n)
2011 and 2010 MSP Spend by Work Classification
Outsourced
SOW
Temp/contract
0% 10% 20% 30% 40% 50% 60% 70%
Outsourced
SOW
Temp/contract
Total MSP
2011/2010 Growth in MSP Spend by Work Classification
Source: SIA 2012 VMS/MSP Competitive Landscape Report
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Increasing share of MSP spend through 3rd party VMS
0
10
20
30
40
50
60
70
2011 2010
$ Bi
llion
2011 and 2010 MSP Spend by Platform
Other Technology
3rd party VMS
Own VMS
0% 5% 10% 15% 20% 25% 30% 35% 40%
3rd party VMS
Other Technology
Own VMS
Total MSP
2011/2010 Growth in MSP Spend by Platform
Source: SIA 2012 VMS/MSP Competitive Landscape Report
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MSP: vendor-neutral, master supplier, and hybrid
0
10
20
30
40
50
60
2011 2010
$ Bi
llion
MSP Temp/contract Spend by Model
Hybrid
Master Supplier
Vendor-neutral
0% 5% 10% 15% 20% 25% 30% 35%
Hybrid
Master Supplier
Vendor-neutral
Total Temp/Contract
2011 Growth in MSP Temp/contract Spend by Model
Source: SIA 2012 VMS/MSP Competitive Landscape Report
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Largest 10 MSP’s by 2011 global spend
Source: SIA 2012 VMS/MSP Competitive Landscape Report
*After release of report, Adecco Solutions and Beeline merged their MSP businesses under one brand, Pontoon
$0 $3,000,000,000 $6,000,000,000 $9,000,000,000
Agile-1
ZeroChaos
PRO Unlimited
IQNavigator
KellyOCG
Beeline*
Randstad Sourceright
Allegis Group Services
TAPFIN
Adecco Solutions*
Temp/Contract
SOW
Outsourced
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Largest 10 MSP’s by 2011 temp/contract global spend
Source: SIA 2012 VMS/MSP Competitive Landscape Report
*After release of report, Adecco Solutions and Beeline merged their MSP businesses under one brand, Pontoon
$0 $2,000,000,000 $4,000,000,000 $6,000,000,000
Volt Consulting Group
Hays
ZeroChaos
Beeline*
IQNavigator
KellyOCG
Allegis Group Services
Randstad Sourceright
Adecco Solutions*
TAPFIN
Vendor-neutral
Hybrid
Master Supplier
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Mix of MSP spend by country – largest 15 markets
0% 20% 40% 60% 80% 100%
IrelandSpain
SwitzerlandChina (ex. HK)
BelgiumSweden
GermanyJapan
AustraliaThe Netherlands
FranceCanada
IndiaU.K.U.S.
Temp/Contract
SOW
Outsourced
Source: SIA 2012 VMS/MSP Competitive Landscape Report
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Variety of focus among companies
Source: SIA 2012 VMS/MSP Competitive Landscape Report
0%
10%
20%
30%
40%
50%HR
Procurement
Operations
Finance
IT
Other
0%
10%
20%
30%
40%
50%HR
Procurement
Operations
Finance
IT
Other
0%
10%
20%
30%
40%
50%HR
Procurement
Operations
Finance
IT
Other
0%10%20%30%40%50%60%
HR
Procurement
Operations
Finance
IT
Other
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2%4%
-53% -52%
VMS MSP
Overall Net Promoter Score
Buyers Suppliers
Source: 2012 VMS/MSP Customer Experience Report
Buyers are modest promoters, suppliers staunch detractors
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2012 LANDSCAPE SERVICES AND FEATURES DIFFERENTIATORS
©2012 by Crain Communications Inc. All rights reserved.
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Heat Map of Overall VMS Capabilities
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System Derived Rate Discounting
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Flat-fee Priced Programs
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Global Support: Language & Currencies
©2012 by Crain Communications Inc. All rights reserved.
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Popular Interfaces
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System Derived Invoicing Discounts & Rebates
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Clients Tracking Non-billable Time for SOW Resources
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MSP’s Prioritization of Metrics
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MSP’s Mix of Rate Models
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Worker Classification Support
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Spend & Suppliers in MSP Datasets
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MSP-reported Savings by Type
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SOW-related MSP Program Features
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Confidential Report – NOT for Distribution | ©2012 by Crain Communications Inc. All rights reserved.
39Report Name – Month XX, 2012 3939North America
PROPRIETARY DATA, DO NOT DISTRIBUTE OUTSIDE YOUR ORGANIZATION. Your company’s use of this report precludes distribution of its contents, in whole or in part, to other companies or individuals outside your organization in any form – electronic, written or verbal – without the express written permission of Staffing Industry Analysts. It is your organization’s responsibility to maintain and protect the confidentiality of this report.
Staffing Industry Analysts | 1975 W. El Camino Real, Ste. 304 | Mountain View, CA 94040 | 800.950.9496 | www.staffingindustry.com
Time for Your Questions
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Confidential Report – NOT for Distribution | ©2012 by Crain Communications Inc. All rights reserved.
40Report Name – Month XX, 2012 4040North America
PROPRIETARY DATA, DO NOT DISTRIBUTE OUTSIDE YOUR ORGANIZATION. Your company’s use of this report precludes distribution of its contents, in whole or in part, to other companies or individuals outside your organization in any form – electronic, written or verbal – without the express written permission of Staffing Industry Analysts. It is your organization’s responsibility to maintain and protect the confidentiality of this report.
Staffing Industry Analysts | 1975 W. El Camino Real, Ste. 304 | Mountain View, CA 94040 | 800.950.9496 | www.staffingindustry.com
Thank you to our sponsor…
Randy CrewsExecutive Vice President
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Confidential Report – NOT for Distribution | ©2012 by Crain Communications Inc. All rights reserved.
41Report Name – Month XX, 2012 4141North America
PROPRIETARY DATA, DO NOT DISTRIBUTE OUTSIDE YOUR ORGANIZATION. Your company’s use of this report precludes distribution of its contents, in whole or in part, to other companies or individuals outside your organization in any form – electronic, written or verbal – without the express written permission of Staffing Industry Analysts. It is your organization’s responsibility to maintain and protect the confidentiality of this report.
Staffing Industry Analysts | 1975 W. El Camino Real, Ste. 304 | Mountain View, CA 94040 | 800.950.9496 | www.staffingindustry.com
Upcoming Webinars
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February 21, 2013 Term Limits and Other Contingent Workforce Risks
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Confidential Report – NOT for Distribution | ©2012 by Crain Communications Inc. All rights reserved.
42Report Name – Month XX, 2012 4242North America
PROPRIETARY DATA, DO NOT DISTRIBUTE OUTSIDE YOUR ORGANIZATION. Your company’s use of this report precludes distribution of its contents, in whole or in part, to other companies or individuals outside your organization in any form – electronic, written or verbal – without the express written permission of Staffing Industry Analysts. It is your organization’s responsibility to maintain and protect the confidentiality of this report.
Staffing Industry Analysts | 1975 W. El Camino Real, Ste. 304 | Mountain View, CA 94040 | 800.950.9496 | www.staffingindustry.com
• Copies of the slides and a link to the audio recording will be distributed to all attendees within 24 hours following the webinar
• A replay of the webinar will be available for CWS Council Members at www.staffingindustry.com
Slides and Audio
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Confidential Report – NOT for Distribution | ©2012 by Crain Communications Inc. All rights reserved.
43Report Name – Month XX, 2012 4343North America
PROPRIETARY DATA, DO NOT DISTRIBUTE OUTSIDE YOUR ORGANIZATION. Your company’s use of this report precludes distribution of its contents, in whole or in part, to other companies or individuals outside your organization in any form – electronic, written or verbal – without the express written permission of Staffing Industry Analysts. It is your organization’s responsibility to maintain and protect the confidentiality of this report.
Staffing Industry Analysts | 1975 W. El Camino Real, Ste. 304 | Mountain View, CA 94040 | 800.950.9496 | www.staffingindustry.com
THANK YOU!