[ 2 ] OCOO Newsletter The Scoop Winter 2015

OIT HAS EPIC SUCCESS WITH NEW APPLICATION AND SERVICE PERFORMANCE CENTER DASHBOARD

Information technology (IT) specialist Cory Coleman likens the monitoring of an IT infrastructure to the monitoring of a patient’s vital signs. Similar to a

medical facility using biotelemetry to monitor and collect critical health metrics, OIT gathers scores of metrics when observing the health of the SEC’s IT infrastructure.

“IT is so connected that if there is degradation in one area, it can be felt, performance-wise, in other areas,” he explains. “The tough part is identifying that impact and tracing the origins of the issue.”

Coleman leads OIT’s Enterprise Network Man-agement Systems (ENMS) program and team of eight contractors, enabling OIT to manage, engineer and maintain the performance of applications, systems and networks within the SEC’s vast and complex IT infra-structure.

With more than 1 million IT configuration items (i.e., components including software, hardware, docu-mentation and personnel, as well as any combination of them) tracked by several, disparate data repositories, Coleman says the ENMS program had become chal-lenged with monitoring numerous data repositories that collected information but did not share it, thereby creat-ing difficulty when trying to trace the source of a system performance issue.

“We realized we needed an aggregate repository to capture the existing siloes of data,” he says.

Cory Coleman, IT Specialist, led the project to deploy the Enterprise Performance Information Center (EPIC) dashboards at the SEC.

Enter EPICA solution is now available. After a summer-long project, ENMS is deploying the Enterprise Performance Information Center (EPIC), a dashboard that captures and displays aggregated IT data and metrics.

“For the first time, OIT has an enterprise dashboard that can give us full enterprise visibility!” Coleman says.

EPIC provides numerous benefits and enhance-ments, including the following:

» Proactive, end-to-end monitoring of massive amounts of data to determine application and infrastructure availability, health and performance

» A single user interface that combines all aspects of infrastructure management (i.e., performance, avail-ability, flow, capacity, application response, etc.)

» Faster triage and resolution of application incidents and outages and other service-threatening infrastruc-ture issues

» Improved application software quality by allowing visibility into performance problems earlier in the application lifecycle, before production deployment

» Trending and analysis, along with an easy and secure way to deliver reports and portal access to multiple clients

» Customizable dashboards for root-cause analysis, fea-turing intelligent metrics and guided workflows based on best practices

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ABOUT THE SCOOPThe Scoop is published by the OCOO Communications team and is designed to recognize internal communications within the OCOO and with the SEC at-large, while also improving the hard work and achievements of OCOO employees and teams each quarter. We welcome your comments, ideas, sug-gestions, and submissions. Please send an email to: OCOOCommunications@sec.gov.

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“This is the first end-to-end systems performance reporting dashboard with analytics,” Coleman adds. “EPIC allows ENMS to connect the dots and share information across siloes and functional areas to provide enterprise intelligence.”

Customized SolutionENMS can integrate and find key

performance indicators based upon metrics to create a customized dashboard within EPIC for any group that has an interest in seeing how its IT systems are performing. Coleman says customizable views can be created for all applications or systems being monitored. Interested parties should contact OIT’s Central Operations team for access.

“It’s not a one-size-fits-all tool— it’s a modifiable solution,” he says. “ENMS works with system engineers, subject matter experts and service owners to identify what their requirements are and to determine what they want to see in their dashboard and what is valuable to their business unit.”

With the implementation of EPIC, Coleman says the ENMS team will cap-italize on the added enterprise visibility provided by the dashboard to ensure that the SEC’s IT infrastructure remains available and running for the SEC’s user community.

“EPIC will assist us in making sure our IT services are available so employees can do what they need to do to protect investors,” he says.

EPIC Dashboard Sample Screens

DID YOU KNOW? The Office of Information Technology oversees about 100 mission-critical applications, in-cluding the Electronic Data Gathering, Analysis and Retrieval (EDGAR) system, the Tracking Reporting Examination National Documentation System (TRENDS) and the Tips, Complaints and Referrals (TCR) system.