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Third Quarter 2015

Earnings Webcast & Conference Call

October 29, 2015

Western Union | ©2015 Western Union Holdings, Inc. All Rights Reserved.

Mike Salop

Senior Vice President, Investor Relations

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Safe Harbor

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This presentation contains certain statements that are forward-looking within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are not guarantees of future performance and involve certain risks, uncertainties and assumptions that are difficult to predict. Actual outcomes and results may differ materially from those expressed in, or implied by, our forward-looking statements. Words such as "expects," "intends," "anticipates," "believes," "estimates," "guides," "provides guidance," "provides outlook" and other similar expressions or future or conditional verbs such as "may," "will," "should," "would," "could," and "might" are intended to identify such forward-looking statements. Readers of this presentation of The Western Union Company (the "Company," "Western Union," "we," "our" or "us") should not rely solely on the forward-looking statements and should consider all uncertainties and risks discussed in the "Risk Factors" section and throughout the Annual Report on Form 10-K for the year ended December 31, 2014. The statements are only as of the date they are made, and the Company undertakes no obligation to update any forward-looking statement.

Possible events or factors that could cause results or performance to differ materially from those expressed in our forward-looking statements include the following: (i) events related to our business and industry, such as: changes in general economic conditions and economic conditions in the regions and industries in which we operate, including global economic and trade downturns, or significantly slower growth or declines in the money transfer, payment service, and other markets in which we operate, including downturns or declines related to interruptions in migration patterns, or non-performance by our banks, lenders, insurers, or other financial services providers; failure to compete effectively in the money transfer and payment service industry, including among other things, with respect to price, with global and niche or corridor money transfer providers, banks and other money transfer and payment service providers, including card associations, card-based payment providers, electronic, mobile and Internet-based services, digital currencies and related protocols, and other innovations in technology and business models; deterioration in customer confidence in our business, or in money transfer and payment service providers generally; our ability to adopt new technology and develop and gain market acceptance of new and enhanced services in response to changing industry and consumer needs or trends; changes in, and failure to manage effectively, exposure to foreign exchange rates, including the impact of the regulation of foreign exchange spreads on money transfers and payment transactions; political conditions and related actions in the United States and abroad which may adversely affect our business and economic conditions as a whole, including interruptions of United States or other government relations with countries in which we have or are implementing significant business relationships with agents or clients; any material breach of security, including cybersecurity, or safeguards of or interruptions in any of our systems or those of our vendors or other third parties; mergers, acquisitions and integration of acquired businesses and technologies into our Company, and the failure to realize anticipated financial benefits from these acquisitions, and events requiring us to write down our goodwill; failure to manage credit and fraud risks presented by our agents, clients and consumers; failure to maintain our agent network and business relationships under terms consistent with or more advantageous to us than those currently in place, including due to increased costs or loss of business as a result of increased compliance requirements or difficulty for us, our agents or their subagents in establishing or maintaining relationships with banks needed to conduct our services; decisions to change our business mix; adverse rating actions by credit rating agencies; cessation of or defects in various services provided to us by third-party vendors; our ability to realize the anticipated benefits from productivity and cost-savings and other related initiatives, which may include decisions to downsize or to transition operating activities from one location to another, and to minimize any disruptions in our workforce that may result from those initiatives; our ability to protect our brands and our other intellectual property rights and to defend ourselves against potential intellectual property infringement claims; changes in tax laws and unfavorable resolution of tax contingencies; our ability to attract and retain qualified key employees and to manage our workforce successfully; material changes in the market value or liquidity of securities that we hold; and restrictions imposed by our debt obligations; (ii) events related to our regulatory and litigation environment, such as: liabilities or loss of business resulting from a failure by us, our agents or their subagents to comply with laws and regulations and regulatory or judicial interpretations thereof, including laws and regulations designed to protect consumers, or detect and prevent money laundering, terrorist financing, fraud and other illicit activity; increased costs or loss of business due to regulatory initiatives and changes in laws, regulations and industry practices and standards, including changes in interpretations in the United States and globally, affecting us, our agents or their subagents, or the banks with which we or our agents maintain bank accounts needed to provide our services, including related to anti-money laundering regulations, anti-fraud measures, customer due diligence, agent and subagent due diligence, registration, and monitoring requirements, and consumer protection; liabilities or loss of business and unanticipated developments resulting from governmental investigations and consent agreements with or enforcement actions by regulators, including those associated with compliance with or failure to comply with the settlement agreement with the State of Arizona, as amended; the potential impact on our business from the Dodd-Frank Wall Street Reform and Consumer Protection Act, as well as regulations issued pursuant to it and the actions of the Consumer Financial Protection Bureau and similar legislation and regulations enacted by other governmental authorities related to consumer protection; liabilities resulting from litigation, including class-action lawsuits and similar matters, including costs, expenses, settlements and judgments; failure to comply with regulations and changes in expectations regarding consumer privacy and data use and security; effects of unclaimed property laws; failure to maintain sufficient amounts or types of regulatory capital or other restrictions on the use of our working capital to meet the changing requirements of our regulators worldwide; and changes in accounting standards, rules and interpretations or industry standards affecting our business; and (iii) other events, such as: adverse tax consequences from our spin-off from First Data Corporation; catastrophic events; and management's ability to identify and manage these and other risks.


Hikmet Ersek

President & Chief Executive Officer

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Delivered another solid quarter

Consumer money transfer trends led by growth in westernunion.com

and U.S. outbound

Business Solutions and Consumer Bill Pay delivered good constant

currency revenue growth*

Strong operating margin of 21.8%

Returned $670 million to shareholders through dividends and

repurchases year-to-date through September

Overview

Affirmed Full Year 2015 Outlook

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*Note: See appendix for reconciliation of Non-GAAP to GAAP financial measures.


Consumer Accounts

Banks, Wallets, Social Media

Commercial Accounts

Billers, Corporations, NGOs,

Education, Governments

WU Retail

Retail locations, Kiosks, ATMs

Vision: To be a leader in cross-border,

cross-currency money transfer and payments

Technology

Regulatory and Compliance

Settlement & FX

WU Cross-Border Platform

Cross-Border Consumer Money Transfer Cross-Border Payments

Funds out

Funds in

C2C C2B • B2C •

B2B

Data management

Retail, Digital, Direct

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Raj Agrawal

Executive Vice President & Chief Financial Officer

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$1,041 $995

$361 $372

$39 $32

Q3 2014 Q3 2015Transaction Fee Foreign Exchange Other

($ in millions)

$1,399$1,441


Consolidated revenue

decreased 3% on a reported

basis, or increased 3%

constant currency*

Transaction fee revenue

decreased 4%

Foreign exchange revenue

increased 3%

Revenue Q3

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80% of Company revenue

Revenue decreased 3%, or increased

3% constant currency*

Total transactions increased 2%

Cross-border principal decreased 6%,

or increased 1% constant currency*


Consumer-to-Consumer Q3

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C2C Transaction and Revenue Analysis

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Q3 2015


Regions

Revenue

Growth/

Decline

Constant

Currency

Rev. Growth/

Decline*

Transaction

Growth/

Decline

% of

Company

Revenue

Europe and CIS -10% 0% -3% 20%

North America -1% 1% 4% 19%

Middle East and Africa -2% 3% 0% 16%

Asia Pacific -8% -2% -6% 11%

LACA 0% 8% 7% 9%

westernunion.com 22% 28% 25% 5%

Q3 2015

Consumer-to-Consumer

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Consumer-to-Business


Revenue increased 6%, or 10% constant

currency*

Business Solutions


Revenue decreased 4%, or increased 6%

constant currency*


C2B and B2B Q3

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21.8% 21.8%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

Q3 2014 Q3 2015

Operating Margin Q3

Operating margin

• Benefited from hedge gains

and cost savings initiatives

and other efficiencies, which

were offset by increases in

technology expense and the

negative impact of currency

translation

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Operating margin

• Benefited from hedge gains and

cost savings initiatives and other

efficiencies, which were partially

offset by increases in technology

expense and the negative

impact of currency translation

24.9% 25.5%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

Q3 2014 Q3 2015

C2C Operating Margin Q3

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Operating margin increase

• Driven by higher revenue and

benefits from cost savings

initiatives, which were partially

offset by increased technology

expense

15.4%16.4%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

Q3 2014 Q3 2015

C2B Operating Margin Q3

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Operating Loss

Operating loss of $3 million compared to break-even in the prior year

period

The decline was primarily due to increased amortization expense

resulting from a write down related to an anticipated contract

termination and a value added tax recovery in the prior year period,

partially offset by benefits from cost savings initiatives

Depreciation and amortization of approximately $20 million in the

current quarter, compared to $14 million in the prior year period

EBITDA* improved to 17.4% from 12.8% in the prior year period

Business Solutions Operating Loss Q3

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YTD 2015

Cash Flow from Operations $804 million

Capital Expenditures $207 million

Stock Repurchases $431 million

Dividends Paid $239 million

Cash Balance, September 30, 2015 $1.4 billion

Debt Outstanding, September 30, 2015 $3.5 billion

Financial Strength

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Revenue

– Low to mid-single digit constant currency revenue increase

– Low to mid-single digit GAAP revenue decrease

Operating Profit Margin

– Adjusted operating margin* of approximately 21%

– GAAP operating margin of approximately 20%

Earnings per Share

– Adjusted EPS* in a range of approximately $1.60 to $1.67

– GAAP EPS in a range of approximately $1.55 to $1.62

Tax Rate

– Adjusted effective tax rate* of approximately 13%

– GAAP effective tax rate of approximately 12%

Cash Flow

– Cash flow from operating activities of approximately $1 billion. The Company now expects that the

$100 million of anticipated final tax payments relating to the agreement announced with the U.S.

Internal Revenue Service in December 2011 will be paid in years subsequent to 2015.

2015 Outlook

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Questions & Answers

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Third Quarter 2015 Earnings

Webcast & Conference Call

October 29, 2015

Appendix

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Western Union's management believes the non-GAAP financial measures presented provide meaningful supplemental information regarding our operating results to assist management, investors, analysts, and others in understanding our financial results and to better analyze trends in our underlying business, because they provide consistency and comparabilityto prior periods.

These non-GAAP financial measures include revenue change constant currency adjusted; EBITDA margin; Consumer-to-Consumer segment revenue change constant currency adjusted; Consumer-to-Consumer segment principal per transaction change constant currency adjusted; Consumer-to-Consumer segment cross-border principal change constant currency adjusted; Consumer-to-Consumer segment region and westernunion.com revenue change constant currency adjusted; Consumer-to-Business segment revenue change constant currency adjusted; Business Solutions segment revenue change constant currency adjusted; Business Solutions segment EBITDA margin; 2015 operating income margin outlook, excluding Paymap settlement agreement; 2015 earnings per share outlook, excluding Paymap settlement agreement, net of income tax benefit; and 2015 tax rate outlook, excluding Paymap settlement agreement. Constant currency results assume foreign revenues are translated from foreign currencies to the U.S. dollar, net of the effect of foreign currency hedges, at rates consistent with those in the prior year.

A non-GAAP financial measure should not be considered in isolation or as a substitute for the most comparable GAAP financial measure. A non-GAAP financial measure reflects an additional way of viewing aspects of our operations that, when viewed with our GAAP results and the reconciliation to the corresponding GAAP financial measure, provide a more complete understanding of our business. Users of the financial statements are encouraged to review our financial statements and publicly-filed reports in their entirety and not to rely on any single financial measure. A reconciliation of non-GAAP financialmeasures to the most directly comparable GAAP financial measures is included below.

All adjusted year-over-year changes were calculated using prior year reported amounts. Amounts included below are in millions, unless indicated otherwise.

Non-GAAP Measures

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Reconciliation of Non-GAAP Measures

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3Q14 4Q14 FY2014 1Q15 2Q15 3Q15 YTD 3Q15

Consolidated Metrics

Revenues, as reported (GAAP) 1,440.9$ 1,409.9$ 5,607.2$ 1,320.9$ 1,383.6$ 1,399.2$ 4,103.7$

Foreign currency translation impact (a) 35.0 63.7 157.5 78.6 84.7 85.4 248.7

Revenues, constant currency adjusted 1,475.9$ 1,473.6$ 5,764.7$ 1,399.5$ 1,468.3$ 1,484.6$ 4,352.4$

Prior year revenues, as reported (GAAP) 1,408.8$ 1,421.9$ 5,542.0$ 1,350.8$ 1,405.6$ 1,440.9$ 4,197.3$

Revenue change, as reported (GAAP) 2 % (1)% 1 % (2)% (2)% (3)% (2)%

Revenue change, constant currency adjusted 5 % 4 % 4 % 4 % 4 % 3 % 4 %

314.1$ 276.1$ 1,140.5$ 272.3$ 250.8$ 304.5$ 827.6$

66.8 69.5 271.9 63.9 62.9 74.4 201.2

380.9$ 345.6$ 1,412.4$ 336.2$ 313.7$ 378.9$ 1,028.8$

N/A N/A N/A N/A 35.3 N/A 35.3

380.9$ 345.6$ 1,412.4$ 336.2$ 349.0$ 378.9$ 1,064.1$

21.8 % 19.6 % 20.3 % 20.6 % 18.1 % 21.8 % 20.2 %

26.4 % 24.5 % 25.2 % 25.5 % 22.7 % 27.1 % 25.1 %

N/A N/A N/A N/A 25.2 % N/A 25.9 %

Consumer-to-Consumer Segment

Revenues, as reported (GAAP) 1,150.9$ 1,125.3$ 4,485.8$ 1,038.3$ 1,101.5$ 1,112.9$ 3,252.7$


Revenues, constant currency adjusted 1,168.8$ 1,168.1$ 4,566.5$ 1,101.3$ 1,170.6$ 1,180.0$ 3,451.9$

Prior year revenues, as reported (GAAP) 1,128.1$ 1,146.5$ 4,433.6$ 1,077.5$ 1,132.1$ 1,150.9$ 3,360.5$

Revenue change, as reported (GAAP) 2 % (2)% 1 % (4)% (3)% (3)% (3)%


Principal per transaction, as reported ($ - dollars) 339$ 323$ 335$ 315$ 316$ 315$ 315$

Foreign currency translation impact (a) ($ - dollars) — 12 3 19 23 23 22

Principal per transaction, constant currency adjusted ($ - dollars) 339$ 335$ 338$ 334$ 339$ 338$ 337$

Prior year principal per transaction, as reported ($ - dollars) 339$ 335$ 338$ 338$ 341$ 339$ 339$

Principal per transaction change, as reported 0 % (4)% (1)% (7)% (7)% (7)% (7)%

Principal per transaction change, constant currency adjusted 0 % 0 % 0 % (1)% (1)% 0 % (1)%

Cross-border principal, as reported ($ - billions) 20.0$ 19.2$ 77.2$ 17.5$ 18.8$ 18.9$ 55.2$

Foreign currency translation impact (a) ($ - billions) — 0.8 0.8 1.1 1.3 1.3 3.7

Cross-border principal, constant currency adjusted ($ - billions) 20.0$ 20.0$ 78.0$ 18.6$ 20.1$ 20.2$ 58.9$

Prior year cross-border principal, as reported ($ - billions) 19.0$ 19.5$ 73.9$ 18.3$ 19.7$ 20.0$ 58.0$

Cross-border principal change, as reported 5 % (1)% 5 % (4)% (5)% (6)% (5)%

Cross-border principal change, constant currency adjusted 5 % 2 % 6 % 2 % 2 % 1 % 2 %

EBITDA margin

Adjusted EBITDA margin, excluding Paymap settlement agreement

Operating income, as reported (GAAP)

Reversal of depreciation and amortization

EBITDA (b)

Less: Paymap settlement agreement (c)

Operating income margin, as reported (GAAP)

Adjusted EBITDA, excluding Paymap settlement agreement



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3Q14 4Q14 FY2014 1Q15 2Q15 3Q15 YTD 3Q15

Consumer-to-Consumer Segment cont.

Europe and CIS region revenue change, as reported (GAAP) 1 % (5)% 0 % (9)% (9)% (10)% (9)%

Europe and CIS region foreign currency translation impact (a) 2 % 6 % 1 % 11 % 11 % 10 % 10 %

Europe and CIS region revenue change, constant currency adjusted 3 % 1 % 1 % 2 % 2 % 0 % 1 %

North America region revenue change, as reported (GAAP) 2 % 0 % 1 % (2)% (2)% (1)% (2)%

North America region foreign currency translation impact (a) 0 % 1 % 0 % 2 % 1 % 2 % 2 %

North America region revenue change, constant currency adjusted 2 % 1 % 1 % 0 % (1)% 1 % 0 %

Middle East and Africa region revenue change, as reported (GAAP) 3 % (3)% 2 % (6)% (4)% (2)% (4)%

Middle East and Africa region foreign currency translation impact (a) 1 % 3 % 1 % 5 % 5 % 5 % 5 %

Middle East and Africa region revenue change, constant currency adjusted 4 % 0 % 3 % (1)% 1 % 3 % 1 %

APAC region revenue change, as reported (GAAP) 1 % (3)% 0 % (6)% (5)% (8)% (6)%

APAC region foreign currency translation impact (a) 1 % 4 % 2 % 4 % 5 % 6 % 5 %

APAC region revenue change, constant currency adjusted 2 % 1 % 2 % (2)% 0 % (2)% (1)%

LACA region revenue change, as reported (GAAP) (3)% (3)% (6)% 4 % 6 % 0 % 3 %

LACA region foreign currency translation impact (a) 7 % 7 % 8 % 6 % 7 % 8 % 7 %

LACA region revenue change, constant currency adjusted 4 % 4 % 2 % 10 % 13 % 8 % 10 %

westernunion.com region revenue change, as reported (GAAP) 21 % 19 % 28 % 17 % 22 % 22 % 20 %

westernunion.com region foreign currency translation impact (a) (1)% 4 % 1 % 6 % 6 % 6 % 6 %

westernunion.com region revenue change, constant currency adjusted 20 % 23 % 29 % 23 % 28 % 28 % 26 %



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3Q14 4Q14 FY2014 1Q15 2Q15 3Q15 YTD 3Q15

Consumer-to-Business Segment

Revenues, as reported (GAAP) 150.4$ 155.3$ 598.8$ 157.8$ 157.9$ 160.1$ 475.8$


Revenues, constant currency adjusted 168.5$ 171.9$ 668.9$ 164.1$ 162.8$ 165.7$ 492.6$

Prior year revenues, as reported (GAAP) 152.3$ 149.5$ 608.5$ 147.2$ 145.9$ 150.4$ 443.5$

Revenue change, as reported (GAAP) (1)% 4 % (2)% 7 % 8 % 6 % 7 %


Business Solutions Segment

Revenues, as reported (GAAP) 105.8$ 101.2$ 404.6$ 98.0$ 97.6$ 101.2$ 296.8$

Foreign currency translation impact (a) (1.6) 3.7 4.5 8.1 9.4 10.9 28.4

Revenues, constant currency adjusted 104.2$ 104.9$ 409.1$ 106.1$ 107.0$ 112.1$ 325.2$

Prior year revenues, as reported (GAAP) 101.6$ 100.2$ 392.9$ 99.4$ 98.2$ 105.8$ 303.4$

Revenue change, as reported (GAAP) 4 % 1 % 3 % (1)% (1)% (4)% (2)%


Operating income/(loss), as reported (GAAP) (0.2)$ (5.0)$ (12.1)$ 2.1$ (0.4)$ (2.7)$ (1.0)$

Reversal of depreciation and amortization 13.7 12.7 56.1 12.2 12.2 20.3 44.7

EBITDA (b) 13.5$ 7.7$ 44.0$ 14.3$ 11.8$ 17.6$ 43.7$

Operating income/(loss) margin, as reported (GAAP) (0.2)% (4.9)% (3.0)% 2.1 % (0.4)% (2.7)% (0.3)%

EBITDA margin 12.8 % 7.6 % 10.9 % 14.6 % 12.1 % 17.4 % 14.7 %



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2015 Outlook Metrics

2015 Operating Income Margin Outlook

Operating income margin (GAAP) 20 %

Impact for Paymap settlement agreement (c) 1 %

Operating income margin, excluding Paymap settlement agreement 21 %

2015 EPS Outlook

EPS guidance (GAAP) ($ - dollars) 1.55$ 1.62$

Impact from Paymap settlement agreement, net of income tax benefit (c) ($ - dollars) 0.05 0.05

EPS guidance, excluding Paymap settlement agreement, net of income tax benefit ($ - dollars) 1.60$ 1.67$

2015 Tax Rate Outlook

Full year effective tax rate (GAAP) 12 %

Impact from Paymap settlement agreement, net of income tax benefit (c) 1 %

Full year effective tax rate, excluding Paymap settlement agreement 13 %

Range

Non-GAAP related notes:

(a)

(b)

(c)

Represents the impact from the fluctuation in exchange rates between all foreign currency denominated

amounts and the United States dollar. Constant currency results exclude any benefit or loss caused by

foreign exchange fluctuations between foreign currencies and the United States dollar, net of foreign

currency hedges, which would not have occurred if there had been a constant exchange rate.

Represents the impact from a settlement agreement reached with the Consumer Financial Protection

Bureau regarding the Equity Accelerator service of Paymap, Inc., a subsidiary of the Company.

Earnings before Interest, Taxes, Depreciation and Amortization ("EBITDA") results from taking operating

income and adjusting for depreciation and amortization expenses. EBITDA results provide an additional

performance measurement calculation which helps neutralize the operating income effect of assets

acquired in prior periods.

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