this presentation is for informational purposes and is not … · 2020-02-07 · printhandler.ashx...
TRANSCRIPT
This presentation is for informational purposes and is not intended for training or advice.It includes confidential information and is not meant for redistribution.
Melbourne
TorontoBoston
PhoenixDallas
TDOC +2,200 +450 +9 millionpublicly-traded on NYSE employees worldwide medical sub-specialties v irtual care v isits since 2015
Training DeckINTERNAL ONLY
Unaware of services available
Unnecessary spending on misdirected care
Not having enough time with a doctor
Members ability to navigate
Limited access to specialty care
Management of high-cost claims
Managing behavioral health needs
Ensuring the correct diagnosis and best
treatment
“My family member is in intensive care…”
“My family member is st ruggling with severe mental illness.”
“My oncologist recommended radiat ion & chemotherapy. Is this t reatment best for me?”
“Can you help me find a cardiologist for my daughter?”
“My total cholesterol is 240 (HDL 60 and LDL 150). Should I take a stat in?”
“I am thinking about knee surgery.Can I understand what’s involved?”
“We are talking to the ICU doctor right now
about how best to treat traumatic brain injury.”
“Dr. Smith is a pediatric cardiologist 5 miles from your house, highly rated
in our quality algorithms.”
“Our expert agrees with your diagnosis, but recommends changing your course of
chemotherapy. He has provided the following journal art icles to support.”
“Our expert recommends considering changing your current SSRI to
citalopram, gett ing counseling for you and your family members. Let’s help
you find the right therapists.”
“According your lab values, a stat in is a suggested
medication and here is the literature for why.”
“Let’s educate you about options and what would be involved in recovery if you decided to have surgery.”
•
•
•
•
•
Physicians available every step of the way to lead members to resolution
Member init iates by web, app, phone, or gets referred by clinical partner
The physician can also navigate the member to outside care, as well as coordinate with treating physicians, giving the member peace of mind and confidence in their care
A physician discusses the member’s concerns and identifies the necessary services
Holistic dialogue and assessment of
member needs
Resolve directly or refer to v irtual care programs and/or in-
person care for additional support
Clinical intake and robust data
gathering captures better information
Heart disease37% 82% $9–40k
Cancer12% 66% $7–56k
medical adherence
95%
member satisfaction
90%
“I had no fear at all because of the advice I received and the expert surgeon who reviewed my case. After surgery, I’m now 95% repaired. It was life changing.”
- Kenneth
“The service was first class from many aspects –the support, the dedication –they took things seriously and they were giving me advice all the way.”
- Maha
“We didn’t know where to go. Having this service helped me figure out my son’s disease.”
- Charles