thomas baron gs glm – 25 march 2013 universal videoconference with vidyo conference rooms service...
TRANSCRIPT
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Vidyo and CERN Collaboration Services
Thomas Baron
GS GLM – 25 March 2013
LOGO
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• Universal Videoconference with Vidyo• Conference Rooms Service• Webcast & Recording Service• Indico Service• Public Displays Service
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Videoconference at CERN• EVO since the late 90s• Built on the requirements of HEP communities• Tendering needed in 2008 following EVO’s change of
business model• Setup of a committee (LCEB) with representatives of major
user communities• Establishing requirements• Informal market survey• Only two products could cope with specs• Pilot for 6 months
• Selection of Vidyo• 1st January 2013: end of EVO support at CERN
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Vidyo: Company Profile• Based in Hackensack NJ, USA
• Founded 2005• 250+ employees• 60+ in R&D
• Industry traction• Based on multiple patents around h264 SVC• Several major OEMs: Google+ hangouts, HP,
Nintendo Wii U• 50+ worldwide service providers• 3000s customers
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Vidyo at CERN• Since December 2011• Universal videoconference system
• From Vidyo clients (connection through Vidyo routers)• Desktops (Windows, MacOSX, selected linux flavors)• Mobile devices (iOS and Android)
• From 3rd-party clients (through Vidyo gateways)• Rooms (CERN VC rooms) to the H323/SIP protocols• Phones
• Strong points• Extensible (several hundreds in a single meeting)• Very small latency (natural interactions)• Good A/V quality and resilience/adaptability to poor network conditions• Simple interface• Good integration possibilities
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Vidyo Service Scale
• ~20000 users• 800-1600 connections• 21-168 H323 (rooms)• 12 recordings
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Vidyo Eligible Users• Anyone with a valid CERN account
• Register at https://account.cern.ch/account/ “Services” link
• can participate in meetings• create virtual rooms• invite other users• moderate meetings
• Non-CERN users • can participate as guests
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Vidyo Worldwide Service Topology
Portals
Routers
Gateways
Router
Proxy
2
20
10
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Vidyo: Usage Evolution
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Vidyo: Usage Evolution
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Usage Evolution• Current peaks
• max Simultaneous connections: ~750• max number of people in one meeting: 252• max phone usage: 100k minutes in 1 month• more than 3200 meetings per month• more than 5000 distinct users and 3000 Guests
per month• more than 18000 clients have been installed
(mobile and desktop)
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Vidyo Client Main Features• Main features
• Up to 8 videos displayed – last speakers• Number and display format selectable• Self view
• Multiple screen and window sharing• List of participants• Firewall traversal
• Using http proxy
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Access From Desktops• Indico Vidyo portal
• Participants
• Managers
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Access from CERN Meeting Rooms
Room VC equipment
ThisPC
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Access from non-CERN meeting rooms
IVR: dial gateway IPCERN or Internet2
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Access from Phones• Dial one of
• Geneva (CH): +41225330322• Tool free number (US): +18665777460• London (UK): +442030510622• Madrid (SP) +34911233708• Tokyo (JP) +81345790501• Nikhef (NL): +31207165248• Desy (DE) +494089981350• Cesnet (CZ) +420950072376
• Enter the meeting extension and «#»
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Service Evolution• New client with integrated chat - Q2 2013• New phone access points in CERN
collaborating institutes - 2013• Skype gateway – Q2 2013• Linux consolidation – Q2 2013• Recording – Q3 2013• Webcasting• SSO?
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Service Support• 1st level:
• 2nd level:
• 3rd level:
CERN Service Desk
Serco onsite technicians
VidyoEngineers
CERNEngineers
Rooms, presence
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Service Support
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VC/Vidyo use cases
• Work meetings• Point2point calls• Distance learning• Public outreach: Masterclasses• Remote Operation Centers• Recruitment interviews
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Equipment• Rooms
• H323/SIP videoconference devices• Vidyo room systems
• Desktops• Webcam• Echo-cancellation table microphone• Headset
• Tablets
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Vidyo• info:
• http://cern.ch/vidyo
• status page: • http://avc-dashboard.web.cern.ch/Vidyo
• contact:• [email protected]
User training is available in the CERN technical training catalogue
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Conference Rooms Service
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Conference Rooms Service• Activities
• Equipment standardisation• Meeting room A/V design• Meeting room installation coordination• Equipment monitoring• Preventive maintenance• Corrective maintenance and Technical support
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Conference Rooms Service• Proposal to take over management of CERN
meeting rooms• Each department remains the owner• Room management delegated to IT• Room upgrade/maintenance cost billed to department• The equipment must be standardized and networked• SLA available
• Resources: • Outsourced team of 5 for operation (extensible)• Two staff
• One CERN service manager• An additional technical expert
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Conference Rooms Service• Service coverage
117139
CERN rooms
managedunmanaged
1114
GS rooms
managedunmanaged
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Conference Rooms Service• Why using the service ?
• Standardise equipment: uniform room management ease of use
• Monitoring of equipment and regular maintenance reliability
• Available support and technical contact getting help
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Conference Rooms Service• Main strategy
• Same setup/equipment everywhere• Remote monitoring (projectors, PCs, VCs,
screens)• Preventive maintenance (lamp change, filters,
battery replacement, regular visits, managed PC)
• Backed-up with professional tools (inforEAM, ServiceNow)
• Incident management
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Conference Rooms Service• Future plans & research
• Improving the equipment monitoring• Provide better service indicators
• Real room usage• Investment plans
• E-locks?• Interactive room panels
• Information display• On location room booking• Support request
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Conference Rooms Service
• info• http://cern.ch/conference-rooms
• status page• http://
avc-dashboard.web.cern.ch/Conference%20rooms
• contact• [email protected]
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Webcast & Recording Services
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Webcast & Recording Services• Service available in equipped rooms:
• BE Auditorium Meyrin (6/2-024)• Council Chamber (503/1-001)• Filtration Plant (222/R-001)• Globe 1st floor (80/1-001)• IT Amphitheatre (31/3-004)• Main Amphitheatre (500/1-001)• Room Andersson (40/S2-A01)• Room Curie (40/S2-C01)• Room Georges Charpak (60/6-015)• TH Conference Room (4/3-006)• Training Center Room 11 (593-R-010)• Kjell Johnsen (30-07-18)• ATLAS Point 1 (3162-1-K01)
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Webcast & Recording Services• Live Webcast
• Usually 2 videos (speaker and slides)• Viewing on all platforms including mobiles• Internal capacity: ~4000 simultaneous viewers• Contract with Global CDN company (Limelight)
• 4th July: ~500k unique viewers; 56k simultaneous
• http://webcast.cern.ch
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Webcast & Recording Services• Recording
• Published on CDS with a link on Indico page• Dynamic and interactive playback interface
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Webcast & Recording Services• Service requests through Indico “Video Services”
(separate requests for webcast and recording)
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Webcast & Recording Services
• site• http://webcast.cern.ch
• info• http://
information-technology.web.cern.ch/services/fe/webcast
• status page• http://avc-dashboard.web.cern.ch/Webcast
• contact• [email protected]
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Indico Service
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Indico Service
• THE CERN hub for event management• Meeting and conference planning and
organisation (schedule, document management, registration, e-payment, etc.)
• Central repository and long-term archive of event-related documents
• Physical room bookings• Collaboration services bookings• Chat interface
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Indico Service• site
• http://indico.cern.ch
• info• http://
information-technology.web.cern.ch/services/fe/indico
• status page• http://avc-dashboard.web.cern.ch/Indico
• contact• [email protected]
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Public Displays Service
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Public Displays Service• Network of connected information screens• One central server• Implemented using the Scala solution• Central management web interface• Service available for consulting on your
specific needs
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Public Displays Service• Currently managing 49 screens• General Information Screens: 8 screens
in the 3 restaurants
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Public Displays Service Conference Rooms attached screens
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Public Displays Service
• General Meeting announcement
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Public Displays Service
• Interactive information points
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Public Displays Service• ATLAS TV channels
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Public Displays Service• info
• http://information-technology.web.cern.ch/services/public-information-displays
• status page• http://
avc-dashboard.web.cern.ch/Public%20Screens
• contact• [email protected]
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Backup Slides
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Vidyo SLD• AV quality
• Aggregated video resolution on VidyoDesktop client: 1080p 30FPS• The resolution will vary according to the PC hardware and available bandwidth.
• The audio codec the Vidyo client can currently provide is Speex ultra-wideband• Adaptable echo suppression built-in
All desktop software client versions will be able to achieve these quality levels given the appropriate hardware support and bandwidth
• Officially Supported clients• Windows XP, Vista or 7, (32 and 64 bits)• Mac OS X “ Leopard” 10.5 or higher• Linux
• SLC 5+ (32 and 64 bits)• Ubuntu (32 and 64 bits)• Fedora Core 14+ (32 and 64 bits) • Debian 5+ (32 and 64 bits) • OpenSUSE 12.1+
• Mobile Clients• Android-based devices (client available via the Android Market)• iOS devices (iPhones and iPads) via the AppStore• Recommended devices: Motorola Xoom, Motorola Atrix, iPhone4, iPad2
• H.323/SIP terminals• Phones
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