Thomas O’Brien5 Lowry Avenue

Wharton, New Jersey 07885 973-668-8876

tomieosnet@hotmail.com

Results-driven IT professional with 25+ years of experience in Quality Assurance and Project Management field, focused on internet application test/project management. Extensive hands on knowledge throughout the Software Development Life Cycle (SDLC). Strengths include analyzing existing operations and implementing strategies, processes and technologies to improve productivity and efficiency. Strong leadership and project management skills. 

PROFESSIONAL EXPERIENCE

Automatic Data Processing (ADP), Roseland, New Jersey 1986 -Present

Manager Quality Assurance                                                                           9/2001 – Present

Responsible for managing the Test Organization for the Security Management System in a fast paced agile environment across all Global Business Units. Managed and mentored up to a team of 17 direct reports on-shore and offshore engaged in testing multiple client facing Internet Security Application integrated with 60+ external applications. Key tasks included resource management, project management and defect management as it related to each major and minor release. . Responsibilities included staffing, performance management, strategic planning, and process

improvement. Managed and coordinated staff resources on cross-product efforts to ensure company project priorities were met. Worked hand-in-hand with business owners and partners, analysis, development, DBAs, release coordination, software deployment, and upper level management to ensure delivery of quality software that met end-users business requirements and expectations. Identified project risk factors and utilized methodologies and processes to complete projects on time with quality.

Lead all testing, automation and test environment management efforts, certification of releases, infrastructure upgrades and hot fixes in all environments (Development, End to End, Production, Client Testing and Performance) meeting all release dates on time and with a 53% reduction in production defects, 0 Business Priority 1 issues.

Created and maintained project plans used to assign, schedule, track test analyst and automation resources for all QA deliverables resulting in 95% 100% of on-time successful deliveries.

Utilized ALM, UFT and Selinium tools for test automation decreasing test cycle time by 100%.  QA point of contact for coordination of release testing and certifications between external business

partners, including France, Australia, UK, Netherlands, marketing, product management and internal architecture, database, business analysis, development and test teams.

Created/published production certifications; status/metrics reports for upper management. Designed and implemented a Sharepoint online test call out system for 70+ applications and growing.

Streamlining deployments and communications of the end to end test call out of impacted systems. Production organization utilizing the system for their testing coordination.

Participated in key SAS70 audits, providing auditors with all required QA documentation and test certification evidence

Misc Task as Quality Assurance Manager Work closely with Scrum Masters, Project Manager, Development Manager and Product Owners for a significant effort to product time to market initiative. Key responsibilities included successfully implementing Quality Assurance program across cross functional disciplines. Establishing an agile state of the art tools, techniques and methodologies to improve product time to market and developing a

professional quality team in a collaborative team oriented environment. Maintaining aggressive work schedules, communicating with multiple stakeholders from various organizations, evaluating team member performance and providing project metrics.

Work with Project Manager to build out Product Calendar Year at a Glance including major features, infrastructure and patch releases, detailed Sprints, penetration and performance tests and production deployments.

Partner with Project Manager, Product Owners, Business/Marketing counterparts, all internal/external stakeholders, to secure content and schedule approvals through pilot and roll-out

Coordinate effort for Products’ “translation” requirements for French and Spanish to ensure all of the tasks/dates are accomplished. Work directly with outside Vendors and In Country Reviewers to ensure schedule and requirements are met.

Managed the migration of defects from Rationale ClearQuest to Rally, the tool of choice by the Agility program.

Managed and Implemented the Initial Integration between Service Desk and Rally allowing to convert Service Problem log to Rally Defect.

Create User Stories/defects; maintain and update team’s status. Update Rally with User Story details (acceptance criteria, etc.), hours and points.

Prioritize/access risk/analyze scope to provide estimates for Sprint content with business/product owners.

Help Facilitate and QA of contact for the following Agility meetings: Big Room Planning Session, Sprint Planning, Scrum of Scrums, Release Retrospective, Defect Backlog Grooming Team meeting. Coordinate the Sprint Demo and ensure critical people (PO, business) engagement.

Implemented and executed a standard to successfully manage defect reporting in rally and developed an innovated portfolio dashboard to capture iteration, sprint and release status.

Lead QA Engineer                                                                         1999 - 2001Payroll and test analyst Subject Matter Expert consistently requested for key, critical testing initiatives. Key responsibilities included analysis and test case development for critical, complex payroll functionality and overseeing junior level test associates assigned to various payroll application projects.

Lead initiative to establish and implement test plan and test case standards utilized department-wide resulting in increased efficiency and resource flexibility within the team. 

Delegated test assignments and trained new hires and consultants on product functionality. Closely interfaced with development, business analysts and business partners to ensure

traceability between the application functionality and the end users’ business, functional, and usability requirements.

Analyzed business requirements to develop test strategies, detailed test plans and test scenarios for new applications and enhancements to the application.

Identified, analyzed, and documented software defects; completed software defect verification and functional and system regression testing.

Senior QA Engineer      1998 to 1999           

Develop Test Plans Present Documentation at departmental Peer reviews Support automated script development and Execution Develop Project and track progress for Management Utilize approved project scheduling tool       Provide Input for Software Certifications        

QA Engineer 1997 – 1998

Inputs all documented data conditions to execute test plans Process tests

Generate test results Analyze test results to ensure Quality Standards Submit Potential deficiencies into Defect Tracking System

Night Operations Supervisor Clifton NA, NJ 1991 – 1997 Piloted the Initial PTCS _ Production Tracking and Control System with Clifton National Accounts Ensure Pre-listers stayed on track reconciliation of Road, PC, Teledata and IPP payrolls Work with Quality Control Manager to ensure timely delivery of Payroll Worked with CSRs and Management to inform of any payroll re-runs Worked with CSRs and Management to inform them of Quarterly Re-opens and re-runs Assure Client Payrolls were closed out properly for End of Quarter and End of Year Worked with Implementation Specialists and Management to assure New Company Setups were

processed and Reconciled and ready for Client Review

Prelist Clerk 1986 – 1991

Jacobs Landscaping and Construction 1983 – 1985 Lawn Maintenance Sprinkler Installation Stone Delivery Lawn Leveling Stone Wall Construction Rail Road Tie Wall Construction

Barnes Construction Brooklyn, New York                                              1980 - 1983 Associate Contractor

House Framing Deck Construction Patio Installation Commercial Renovation Misc Tasks

United Mutual Saving and Loan Association New York                                                                          1976 - 1980Accounting Clerk Reconciliation of Mortgage Accounts Paid Real Estate Taxes for Commercial and Residential properties Produced end of month Mortgage reports for VP

Education and Professional DevelopmentBachelor of Science – Brooklyn College focus in Math and Computer ScienceAttend George Washington University – received Masters Certificate in Project Management Informational TechnologyReceived Certified Payroll Professional - CPPTest tools – ALM, BPT UFTMicrosoft tools – Expert in Microsoft Project and MS ExcelRecipient of ADP Excellence Achievement Award