thorkil sonne - passion for details - eurostar 2010
DESCRIPTION
EuroSTAR Software Testing Conference 2010 presentation on Passion for Details by Thorkil Sonne . See more at: http://conference.eurostarsoftwaretesting.com/past-presentations/TRANSCRIPT
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Thorkil Sonne December 2 2010
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The Surprising Right fit for Software Testing
Source: ’Harvard Business School Working Knowledge’ April 2008
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From Surprise to Shock
Warning: The ideas expressed here may be dangerous. For this year's list, we walked right past the usual suspects and went looking for trouble. We wanted radicals, heretics, agitators—big thinkers with controversial, game-changing propositions.
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Specialisterne
Social Innovator
• first of it’s kind globally
• >6 years of operational know-how
• ‘IT Prize 2008’ Danish IT Industry Association
• case study at Harvard Business School
Social Firm
• owned 100% by Not-for-Profit
Specialist People Foundation
• ‘Best Large Social Firm Europe 2006’
• 33 consultants
• 17 staff/managers
• 12 candidates
• 25 students
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Autism Spectrum Disorder
Deviations in social relations
Deviations inCommunication
Deviations in thecognitive area
Mr. BeanComedianFilm role
Vernon L. SmithProfessor of EconomicsNobel price winner
Steven SpielbergLegendary film instructor
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Characteristics of consultants
• communicative misunderstanding
• problems with “Reading the game”
• low self confidence
• missing overview
• missing filters = stress sensitive
• missing network
• depression
• strong focus on details
• very high ability to learn
• “out of the box” thinking
• error detection and finding
• pattern recognition
• repetitive work without loosing concentration
• honest
• courage
Strengths Vulnerability
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Specialisterne Services
Software Management; Software development, Test specification and Database optimization
Testing/Registration; Software testing, Quality control, Data registration, Embedded testing, Data migration
Data Logistics; Hardware and functionality testing, Data & service management, Data collection, Journalizing & cataloging
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Customers
• CSC
• Cisco
• SIEMENS
• TDC
• GlobalConnect
• SDC
• TopDanmark
• KMD
• Oticon
• IH Foods
• Gladaxe Municipal
• Capital Region IT
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CSC – The Test Performance
“They are good at testing IT solutions, as they can use their fantastic abilities to remember every single screen image”, says Ivan Stig Sørensen, Senior Director at CSC.
CSC has employed Specialisterne to test applications for TDC, and one of their tasks was to control that screen images were correct.
They are very good at checking this – and we actually found they got faster and faster with no deterioration in quality. In fact, they finished three days ahead of schedule.”
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CSC - The Human Surprise
»I had a meeting with the Specialisterne business manager, who helped us get to know our new consultants better. We furnished them with a special office, but otherwise treated them exactly like all our other colleagues.
We had lunch together – and we got to know them very well because they were a lot more outgoing than we had expected,« says Lene Talmer, Secretary at CSC.
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CSC – The Business Case
“We have chosen to use employees from Specialisterne mainly because it makes good sound business sense. We have trouble finding employees willing to work on these tasks for any length of time. Specialisterne are really good at these tasks and they fit in well at CSC.
The decision to hire Specialisterne is therefore based on exactly the same considerations as when we purchase the services of any other consultants. The social responsibility is simply a fortunate added bonus,“ says Ivan Stig Sørensen, Senior Director at CSC
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Case References
IHFoods is a Danish Company specialized in manufacturing software for expert systems used the food industry.
Graphical pattern recognition unsupervised and supervised Classification of patterns Numerical and statistical analyses of pictures and properties Ensuring data used in expert systems make them act as expert systems
TDC is the leading Danish nationwide telecommunication provider Testing of feature and functionality compliance against specs in new phones Testing functionality in new mobile phones for sale in TDC shops Continuous testing if mobile phones supports old and new TDC services
Oticon is a Danish world leader within the hearing aid industry Data conversion Extract Revision Number from 30.000 CAD drawings to establish data integrity
between old manual archives and state-of-the-art ERP system Zero error margin is mandatory
Danish IT service provider to the bank and electronic payment industry Testing of bank application for internal use (platform specific) User functional testing of new internet banking applications Testing user friendliness of internet applications
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Roadmap for Scaling
Develop and prove model
Document and learn with
Deloitte and Glasgow pilot
Broaden reach with platform for
growth
New continent
Proven concept, well defined and scalable model,
global community of committed
partners
2004 2010 2011 2012
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Adding a People Dimension to Software Testing
• by seeing every individual as unique
• by respect
• by accommodation
• by making people feel wanted
• by letting people excel
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You can do the same – let us help you
For more information – go to www.specialistpeople.com
Thanks
Thorkil SonneFounder Specialisterne and Specialist People [email protected]