Time Place Offender Victim Injury in detail

February 16 1991 Kawaguchi Sta Male in 20’s Male station worker in

40’sExtracting Testicles

May 1 2001 Hachioji Minamino StaTwo foreign national

malesMale station worker in

40’sStabbing at stomach

November 19 2002 Ryuo Sta Male in 20’s Male station worker in

50’sBroken 4 ribs

75 days to fully recover

January 10 2010 Musashisakai Sta Unknown Contract worker in 30’sEntire left body

paralysis

December 27 2012 Hachioji Sta Seven males in 20’sMale station worker and

3 others

Right rib sprain Injury at right jaw

21 days to fully recover

January 14 2013 Otsuki Sta Male in 50’s Male station workerLeft eyebrow injury

56 days to fully recover

January 20 2013 Mitaka Sta Male in 40’s Male conductor in 20’sArm and waist bruises by being fallen to rail

14 days to fully recover

Premeditated and Vicious Crimes

Except above cases, many workers have mental health problems due to verbal violence by passengers. Acts of violence by passengers occur continuously and they never cease.

Serious incidents that were caused by acts of violence in JR East area (Excerpts)

Act of violence at Musashisakai Station in Jan 10 2010January 10th 2010 early in the morning, a worker in charge of a ticket office, approached by a man in early 20’s saying, “There is a man feeling ill” and the worker found the man squatting near a ticket gate.

The worker was about to say something, the man, who approached earlier, attacked his back-head with a stick-like object and kicked his jaw.

While the worker was losing his consciousness, he requested a support via his wireless device. Police rushed to the site as a passenger made a call, but it was too late that the offenders were away.

The worker was carried to a hospital and diagnosed as “Severe whiplash injury” and the doctor said, “If the wound slipped off 5 cm, he would have died” This was a vicious and premeditated crime.

September 2013 as of today, the contract worker paralyzed the entire left body and the offenders have not arrested yet by the police

Premeditated and Vicious Crimes

JREU Hachioji Branch regarded this incident as a grave case and conducted an investigation and had emergency talks with the Company

Confirmed items with the company after talks

1. To deploy a guard at the Musashisakai station from the first train

2. To change schedules of open/close timing of north exit

3. To place emergency call button with stronger alarms as well as setting up anti-crime buzzer at each station exit

4. To use a company doctor to cope with workers suffering from mental unrest

5. To request police to arrest the criminals as well as strengthening of patrolling at office

Premeditated and Vicious Crimes

Receiving Compensation and Renewing Contract

Regular worker Elder worker Contract worker Temporary worker

Work until retirement at 60 yrs old

After retirement and work until 65 starting

to receive the pension

Less than one year employment contract.

Maximum 4 times of renewing contract is possible.

Less than one year employment contract.The period of work is

decided upon employment

Work at all departments.

Engineering, Sales, Transportation and

Office

Work at station.Rolling Stock services

and etc.

Work only at Sales. Specializing at ticketing

and guides, irregular worker.

Work at rush hour in the morning, supporting jobs

and part time worker.

Employment statuses of JR East Company

Currently, about half of workers at station is contract workers (called “Green Staff”)

Contract workers can work up to 5 years. After working 3 years, they can take an examination to change the status into regular worker, but if he fails, the contract term expires in 5 years.

If the contract worker who was attacked at Musashisakai station cannot pass the examination next year, his contract term will be expired in the end of August 2014.

Acts of Violence against Railway Workers are on the Rise

Association of Japanese Private Railways, JR East, JR Tokai, JR West and other Urban Transportation issued a report “Conditions and Frequency of Acts of

Violence Against Railway Workers” from 2008 to 2012.

Acts of Violence against Railway Workers are on the Rise

Association of Japanese Private Railways, JR East, JR Tokai, JR West and other Urban Transportation issued a report “Conditions and Frequency of Acts of

Violence Against Railway Workers” from 2010 to 2012.

These data show that workers are attacked by drunken passengers at tracks and gates from Friday to Sunday at 17:00 to 5:00 in the morning.

Acts of Violence against Railway Workers are on the Rise

Association of Japanese Private Railways, JR East, JR Tokai, JR West and other Urban Transportation issued a report “Conditions and Frequency of Acts of

Violence Against Railway Workers” in 2012.

Railway companies including JR East only display the below-shown poster in the cars and concourses on the rise of violent acts by passengers

Acts of Violence against Railway Workers are on the Rise

Association of Japanese Private Railways, JR East, JR Tokai, JR West and other Urban Transportation issued a report

Setting up a Project Team to Eradicate Violence

JREU Hachioji set up “Project for Zero Tolerance on Acts of Violence by Passengers and Creating Safe Working Environment”.

We conducted a questionnaire survey on workers in sales and conductor departments to grasp actual situations.

Members Returned% of

returnedvalid

answers% of valid answers

Total 1163 1030 88.5% 987 95.8%

To protect lives and act as a labor union, members answered the questionnaire survey

with keen interests. We summarized this very important questionnaire which turned out more than

90% return.

JREU Hachioji Branch Survey

Young Generations are Attacked in Reality and There is no Professional in Sales

The results of questionnaire revealed that about 30% of union members had been attacked

in JR Hachioji areaJob Title Total

NumberAttacked Not

Attacked% of Attacks

Sales 556 165 391 29.6%

Conductors 431 126 305 29.2%

Total 987 291 696 29.4%

JREU Hachioji Branch Survey

These data show that December, Friday night, from 22:00 to last train, at tracks and gates, workers are attacked by drunken passengers.

Young Generations are Attacked in Reality and There is no Professional in Sales

Place

JREU Hachioji Branch Survey

Young Generations are Attacked in Reality and There is no Professional in Sales

From first year to about 2 years and half, newly recruited employees work at station to experience sales job

After sales job, they work as a conductor about 2 years after passing an examination

After conductor, they work as a driver after passing an examination

Move to a station by 40 yrs old and work at station for 3 years in principle to raise safety level for the whole train operations

After 3 years of working at a station, some return to drivers department as a professional in transportation and others remain at station

The steps of newly recruited JR East workers in train departments

Young Generations are Attacked in Reality and There is no Professional in Sales

Important points from free writing area in questionnaire

There is no professional in sales department at station

No veteran workers whom I can ask about jobs

Education on complicated sales rules from the company is not enough

Sales department has these problems

1.Less than 3 years of working workers do not have enough expertise in sales2.Insufficient experiences in customer services3.There is no veteran workers due to rapid change of generations4.Insufficiency in experiences and expertise due to lack of skill transfer

Young Generations are Attacked in Reality and There is no Professional in Sales

These four points were revealed from the questionnaire

JREU Hachioji Branch Survey

About Measures of the Company

The questionnaire uncovered the reality that the company does not deal with the problems with firm attitudes.

Reasons Percentage

No on-spot judgment, leave everything to branch office 25.3%

Encouraged to settle the case out of court 29.0%

A worker has to deal with a lawyer of an offender individually

6.5%

Company says that the expenses of filing the case to the court will be burdened by a worker’s own expenses and time

24.3%

“Do you think that the company deals with the offender and lawyer with responsibility?” The answer is;

JREU Hachioji Branch Survey

The Reality is that “Handbook of How to Deal with Troubles” has become Outdated

The Handbook has been made through discussions between company and union, but the questionnaire reveals that it has become outdated

The questionnaire reveals that enough explanation about the Handbook has not been made and about half of respondents does not understand it.

JREU Hachioji Branch Survey

The Reality is that “Handbook of How to Deal with Troubles” has become Outdated

The handbook says “Please run away when the danger is imminent”, however, the reality is that union members do not feel that they can run away. This means that the handbook does not reflect the reality of worksites.

Why you cannot run away? Voices of union members

I cannot run away when customers are around

I wear uniform and the situations do not allow me to run away

I cannot run away because there is cash

I cannot leave my worksite

I am afraid of a subject of discipline due to leaving work

JREU Hachioji Branch Survey

Company

87% say that they know the manuals

65% say that they have not had education

Although the Company teaches us to “run away” when there is a danger, but there is cash and we cannot run away leaving cash behind. In addition, there is virtually no case of filling the case to the court in

reality and this means that the Company does not take a firm attitudes against acts of violence

In spite of committing violence

Passengers = CustomersThis way of thinking is very strong in the Company

The Reality is that “Handbook of How to Deal with Troubles” has become Outdated

JREUAs soon as passengers commit violence, they are no

longer customers, but they are “Criminals”

To eradicate acts of violence, we have to create a safe and stable worksite as railway workers

Because of outdated manuals and handbooks by the Company, the framework of safety management at station is being destroyed and high quality of services is impossible to offer. In the end, this leads

to collapse of railway safety.

Workers on sites and workers in branch and head offices have big gap about understanding on acts of violence.

How to fill this gap between two parties is a responsibility for the Company and the workers serving for public transportation.

The Reality is that “Handbook of How to Deal with Troubles” has become Outdated

Summary

1. Problems in Japanese society Japanese society is plagued with deep anxiety which is caused by prolong

deflation economy and unstable employment by economic stagnation　　　　　　　　　　　　　　　　　　　　　　

2. How to deal with shortage of workersTo consider to set up a preventive framework and to set up responding

framework to incident which should be in place beforehand

3. To create a Company culture which eradicates violenceViolence destroys safe system of railways and it is a crime and hinders convenience of

customers. It has to be clearly defined that offenders are not customers, but they are criminals

Issues arising from problems in Japanese society

Responsibility that JREU has to carry out as the Union