tncpe site visit opening meeting. opening meeting agenda introductions applicant presentation tncpe...
TRANSCRIPT
TNCPE Site Visit
Opening Meeting
Opening Meeting Agenda
• Introductions • Applicant presentation• TNCPE presentation
– TNCPE overview– Where we are in the process– Role of Examiners– Confidentiality and Code of Conduct– Site visit schedule
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Baldrige Performance Excellence Program
• Established by Congress in 1987• Designed to improve the competitiveness
of U.S. business (expanded in 1998 & 2005)
• Identifies role-model organizations• Internationally recognized and
emulated • Management based on “asking
really good questions”• National resource Mac Baldrige
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“Baldrige” Is an Effective Leadership System
• Common sense • Aligns the entire organization to achieve
the mission and vision and live the values• Identifies gaps• Asks really good questions:
– For example: “How do senior leaders set your organization’s vision and values?”
– How can we do it better? • Works for any organization!
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Why TNCPE?
• “Easy way in” to Baldrige– Receive valuable feedback as an
applicant– Train internal experts through the Board
of Examiners– Learn best practices as a member
• Focus on effectiveness and efficiency • Streamline processes, meet
customer needs, and improve the bottom line 5
www.TNCPE.org
• “Driving organizational excellence in Tennessee”• Founded in 1993• Based on a national standard: Baldrige Criteria for
Performance Excellence with a focus on continuous improvement
• 501c(3) corporation• Powered by a volunteer workforce• National and international benchmark • Recognize – Train – Share
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TNCPE CultureMissionTo drive organizational excellence in Tennessee.
VisionTo be the partner of choice in leading Tennessee organizations to world-class performance excellence. Together . . . building a state of excellence.
ValuesCustomer focus LeadershipIntegrity ExcellenceRespect Continuous improvement Collaboration
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TNCPE Board of Directors Dr. Joe Alexander, Associate DeanBelmont University
Tony Benton, Vice PresidentMountain States Health Alliance
Dr. Richard Brown, Vice ChancellorUniversity of Tennessee at Chattanooga
Manuel Benegas, AdministratorVanderbilt University Medical Center
Dr. David Black, PresidentAegis Sciences Corp.
Dr. John Dreyzehner, CommissionerTennessee Dept. of Health
Jim Duensing, Executive Vice President & CFOCaterpillar Financial Services
Dr. Linda Garceau, DeanEast Tennessee State Univ.
Louis Gump, CEOImpact Management
Dr. Mary Jinks, Vice PresidentUniversity of Tennessee
Lewis Lavine, PresidentCenter for Nonprofit Management
Terri McGuire, Senior Vice PresidentFirst Tennessee
Dr. Mark Montoney, Executive VP & CMOVanguard Health Systems
Jean Rush, President and CEOKentucky Spirit Health Plan (Centene)
George Strodtbeck III, Ex Dir. Quality & COSCummins Inc.
Van Wardlaw, EVP Customer RelationsTennessee Valley Authority
Greg York, Director of OperationsMarvin Windows and Doors
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Step 1Conduct self-assessment
Step 2Submit application to TNCPE
Step 3Examiner review & site visit
Receive Feedback ReportStrengths and OFIs
Judging
Applicant Assessment Process
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Role of the Examiner
The examiner team will:• Learn more about your organization• Ask many questions• Listen for understanding• Take extensive notes• Review data and information• Respect the value and confidentiality of
information shared on site
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Examiner Rules of Conduct
• Examiners are assigned to avoid conflict of interest
• Examiners sign a Non-disclosure Agreement and Conflict of Interest Statement
• Applicant information is confidential• No materials will be taken off-site• No contact or consulting with applicant after
site visit• No gifts or considerations accepted• No results of the site visit or application
assessment will be provided on-site• Award banquet etiquette
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Site Visit Agenda
• Day 1
• Day 2
• Day 3
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Questions
What questions do you have?
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Katie Rawls, President & CEOTennessee Center for Performance Excellence
2525 Perimeter Place Drive, Suite 122Nashville, Tennessee 37214
Phone: 615-889-8323or 800-453-6474
E-mail: [email protected]
Or visit our website at www.tncpe.org
For more Information
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TNCPE Examiners & Applicants
2007 2008 2009 2010 2011 2012 YTD0
50
100
150
200
250
169177
147 150
175
195
7484 82 80 76
89
3420 26 26
35 37
# of examiners# of examiner orgs.# of applicants