tom mosgaller director of change management uw – madison section i
TRANSCRIPT
PRESERVING EARLY CHILDHOOD CONFERENCE
Tom MosgallerDirector of Change Management
UW – Madison
Section I.
“First we build the house, then the house builds us.”
Winston Churchill
Early Learning Community
Approaches
Structures for Shared Leadership, Communication, & Decision Making
Goals and Action Plans
Mission and Vision
Guiding Principles
Values and Beliefs
Curriculum Assessment Evaluation
Learning Environment Family Partnerships
Meals Transportation Health/Safety
Contracts and Interagency Agreements
Supervision Fiscal
Human Resources Staff Development
“I know there is a better way
if I could only stop for a moment and think of it.”
Winnie the Pooh
TABLE TALK: FROM LISTENING TO LEARNING
What are the key ingredients essential to prepare children for the future?
What bridges need to be built to get there?
What are the most important building blocks needed to support these bridges?
WECCP REGIONAL NETWORKS
Northeast
Northern
Southeast &Milwaukee
Western
Southern
REGIONAL DISCUSSION QUESTIONS
What is going on in your world that would affect others?
What gives you energy related to building bridges in your region?
What is a future vision you have for your region?
THURSDAY
PRESERVING EARLY CHILDHOOD CONFERENCE
Tom MosgallerDirector of Change Management
UW – Madison
Section II.
IT TAKES A COMMUNITYCARING FOR THE COMMONS
IT TAKES A COMMUNITY
The myth of the rugged individual
-Luck -Leverage -Love
Outliers by Malcolm Gladwell
OUR TWO BIG TOOLSINSTITUTIONS
INSTITUTIONS AND SYSTEMS
COMMUNITY
CONSUMERS AND CLIENTS
CITIZENS IN ASSOCIATIONS
IT TAKES A COMMUNITY
The Geometry Lesson
Institutions and Community
Make a lot Value diversity
of the same thing
IT TAKES A COMMUNITY
Institutions Community
Competency Relationships
“Professional” Neighbor
Policies Stories Procedures
IT TAKES A COMMUNITY
Relationships are the glue that holds community together
Stories are the WD40 of relationships
IT TAKES A COMMUNITY
Institution Community
Respond to Build on needs assets/gifts
Consumers Citizens Clients Associations Customers
The Power of RelationshipsSystems Integration Model
Communicate …Giving & exchanging information to
Cooperate …Assisting each other to
Coordinate …Joint planning/synchronization to
Collaborate …Mutual goals and gains to
Convergence ...Restructuring to
Consolidation …United/Harmonized
IT TAKES A COMMUNITY
Will the actions we take strengthen or weaken the natural connections essential
for our children to thrive in this century?
PRESERVING EARLY CHILDHOOD CONFERENCE
Tom MosgallerDirector of Change Management
UW – MadisonSection III.
QUALITY
Quality is what it makes it possible for your customers to have a long term love affair with your customers
THE GEOMETRY LESSON
Institutions Community
Effective processes are to institutions what
Strong relationships are to communities.
Both are powerful tools for different tasks
WORKING IN THE GAP
Our success depends on our ability to improve our processes and build the relationships essential to community.
QUALITY
Four types of quality
1. Quality by inspection2. Quality assurance3. Quality improvement4. Quality by design
FIVE KEY PRINCIPLES
1. Understand and involve the customer2. Fix key problems What keeps you up at night?3.Pick a powerful change leader4.Get ideas from outside the field5.Use rapid- cycle testing The NIATx Model University of Wisconsin
FIVE QUESTIONS
1.What is it like to be our customer?2.What are we trying to accomplish? What is our aim?3.How will we know if a change is an
improvement?4.What changes can we test rapidly?5.How can we sustain the improvement?
THE P.D.S.A CYCLE
PLAN
ACT DO
STUDY
HunchesTheories
Ideas
Improvement
Goal?
PDSA Cycle
HunchesTheories
Ideas
Improvement GoalReduce wait timefrom 14 days to 7
days?
#1
#2#3
PDSA Cycle
Data = 10 days
Data = 7 days
Data = 12 days
Rapid Cycle Testing = Quick experiments
PDSA Cycle
Discover what change was actually an improvement.
MEASURING CHANGE
How will you know your change is an improvement?
Now is not a time Sum is not a number There is not a place
MEASURING CHANGE
One Change
One Location
One Aim
One Population
GETTING ORGANIZED
Key Roles
Executive sponsor
Change Leader
Change Team
SMALL CHANGES – DRAMATIC RESULTS
Hospitality Start with the relationship Same day service Reminder calls Warm hand offs Follow up
PRESERVING EARLY CHILDHOOD
What could you do today, this week that would be a small improvement that produced dramatic results?
Start with the walk through Pick an area for improvement Put a team together Use the PDSA Cycle Sustain the gains
THE ATHENIAN OATH
“Thus in all ways I will leave my community greater and more beautiful than it was transmitted to us.”
Athenian Oath Pericles Mayor of Athens
SUSTAINABILITY VIDEO CLIP
http://www.soulgardencollective.tv/profiles/blog/show?id=2259039%3ABlogPost%3A183392