TONI BROWN180 WATERGALL BRETTON , PETERBOROUGH , ENGLAND PE3 8NHC: 07929091368 | tonibeverley@hotmail.co.uk

https://uk.linkedin.com/in/toni-brown-273aba10

SUMMARY

Sales professional with extensive experience in account and customer relationship management.Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brandvisibility.

SKILLS

Powerful negotiator Resource planningBusiness development In-depth knowledge of SalesforceOrganised BudgetingEnthusiastic yet professional demeanour B2B sales

Territory sales management

WORK HISTORYMERIDIAN BUSINESS SUPPORTSenior Industrial Recruitment Consultant | Huntingdon | October 2016 - January 2017

Provide comprehensive operational and administrative support to the management

Gained 4 new clients in first 7 weeks

Securing a New National Account with the client spend £100,000 to £250,000 in the first year.

Strong decision making and problem solving skills

Reporting to senior managers / directors to discuss current opportunities

Screen, assess and qualify candidates against company values and role competencies.

Accountable for the whole recruitment process ( Recruiting the right Calibre)

Shortlisting , assessments, interviews (competency based) /contracts /offer letters / referencing

Manage and maintain all staff records

Manage and maintain an up to date recruitment database

QUATTRO RECRUITMENTSector manager - Industrial | Peterborough | April 2016 - September 2016

Winning 8 new clients in under 3 months.

Billing in excess of £33,509 in 18 weeks from all new clients.

Strong decision making and problem solving skills.

Satisfying audits and achieving compliance scores of over 90% on a regular basis.

Experience in leading teams and managing projects.

Proven experience of managing the end to end recruitment process.

Excellent sales skills including rapport building, objection handling, persuasion and negotiation.

Building a recruitment business from scratch, assisting clients with working solutions.

Well versed in administration and general office duties such as completing payroll, attending management meetings, HRduties and drafting reports.

BROADWAY FOOD AND WINECatering Manager | Peterborough | August 2013 - March 2016

Awarded 5 star hygiene certificate by Peterborough City Council. Keeping all records for procedures in accordance to health and safety and company directives Greeted customers in a timely fashion while quickly determining their needs Built relationships with customers to increase likelihood of repeat business.Prioritised helping customers over completing other routine tasks in the store.Completed all cleaning, stocking and organising tasks in assigned sales area.Engaged with customers in a sincere and friendly manner.Responded to customer questions and requests in a prompt and efficient manner.Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, andsecurity practices.Recommended merchandise to customers based on their needs and preferences.

HRGO RECRUITMENTSenior Catering Specialist Consultant | Peterborough | September 2012 - June 2013

Increased sales volume by adding 11 new accounts in first 3 months.

Becoming the preferred supplier for 2 National Catering Accounts.

Achieved an hourly margin of £4.09 hour

Oversaw sales forecasting, goal setting and performance reporting for all accounts.

Contacted 10 new clients daily to discuss their requirements and services.

Negotiated prices, terms of sales and service agreements.

Maintained a central database of key contacts, risk ratings, financial impact and key issues.

Obtained and evaluated credit information about prospective clients.

BLUE ARROW RECRUITMENT LTDSenior Consultant | Peterborough | January 2008 - September 2012

Successful in negotiating a consistent hourly charge rate and increased the hourly margin from £1.90 in Jan 2012 to£2.60 in May 2012.

Increased client temp hours from 2990 in Jan 2012 to 5200 in May 2012.

Led the creation of recruiting plans for all open positions.

Screened all applicants based on their qualifications and background.

Converted employee status from temporary to permanent.

Parneres with local organisations and education establishments for engagement and interest in jobs offered in theircommunity.

created and completed personnel action forms for all hires, terminations, title changes and terminations.

Specifically assisgned to the 'Compass@ contract (providing hospital workers throughout Cambridgeshire) for therecruitment of up to 175 staff.

Takings

2011 - £235,760

2010 - £227,071

2009 - £143,412

2008 - £189,907

2007 - £136,216

Top 5 Company Consultants - 2009 & 2011

Received Award and recognition from head office -2009 & 2011

Received High Street excellence Reward

Attained DISTINCTION in REC exam.

Regional Temp Consultant of the year 2011.

TESCO PLCFresh Food Section Manager | Peterborough | November 2005 - December 2007

Supervising up to 200 staff on a daily basis .

Co-ordinating sales promotion activities with Head Office

Execute and formulate strategy for daily operations.

Resolving staff conflicts and customer complaints.

Ensuring all employees comply with established sales, security and record keeping procedures in accordance to healthand Safety directives.

Successful in revamping the fresh food section counters - results in an increase in sales by 35%

reducing overtime by 40% through training to improve employee's productivity.

Increased the Gross margin by 12.5% by formulating a successful pricing policy.

Achieved high rate cuastomer satisfaction by resolving any issues/complaints satisfactory.

BLUE DIAMOND LTDGroup Catering Manager | Evesham Wocestershire/Trentham Staffordshire | July 2001 - March 2005

Improved staff efficiency by 30%

Average customer spend increased from £3.35 in 2001 to £7.69 in 2003 by introducing attractive menus and right pricing.

Achieved 3* credit certificate award for the restaurant from GCA (Garden centre Association)

Successful in negotiating the planning and design of new building with councils /magistrates.

Comfortably achieved financial targets in sourcing and purchase of all equipment and hiring of all staff.

Maintained minimum overhead costs on personnel wages through negotiating with staff and formulizing an achievableincentive programme.

THE NATIONAL TRUSTRegional Relief Catering Manager | Worcestershire | January 1999 - June 2001

Responsible to execute daily operations of all units in Region 3 of the National trust. (Solihull to Welsh border)

Responsible for departmental budgets and P&L

Over 30 employees

Formulating training programme on Hygiene and Safety for all staff.

Develop and implement induction programme for all staff including COSHH, customer care ensuring all staff trainedwithin 1 month of their start date.

Accurately projected sales turnover by consulting with unit managers and staff .

Able to reduce stock holding with improved sales forecast and stock management.

Increase sales turnover by 20% with better awareness of the market needs and making menu adjustments accordingly.

H.M. ROYAL ENGINEERSOfficers Mess Head Chef | Stratford On Avon | April 1997 - April 1999

Supervising team of 10 chefs

Executed daily operations of meal service to officers.

Menu design and planning for functions and events.

Achieved and exceeded the wage cost and gross margin expectancy.

Successful in leading the team to achieve fine points of cooking

BBCSous Chef | Evesham Worcester

Prepared food items consistently and in compliance with recipes, portioning, cooking and waste controlguidelines.

Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling,supervising, evaluating and enforcing discipline when necessary.Maintained a skilled kitchen staff by properly coaching, counselling and disciplining employees.Maintained updated knowledge of local competition and restaurant industry trends.Developed menus, pricing and special food offerings to increase revenue and customersatisfaction.Actively involved in cost control, sanitation, menu development, training, recruitment, privatedining and catering.Led shifts while personally preparing food items and executing requests based on requiredspecifications.Achieved and exceeded performance, budget and team goals.Created and managed budgets for operations and capital equipment.Planned lunch, dinner and bar menus, as well as special menus for in-house special events andcatering.Practiced safe food handling procedures at all times.Comprehensive knowledge of food and catering trends

EDUCATION

ADDITIONAL INFORMATION

2008 - REC Exam (Recruitment and employment confederation)Attained - DISTINCTION

2000 - Advanced Driving Licence

Developing New Supervisors

B11 - NCL On Licence (Alcohol Sales)

Supervision and First Line Management

Working with children parts 1 & 2

Group Trainer Training

Selection and Interviewing Skills

Advanced Food Hygiene Certificate

NVQ 706 1/2 (Chef qualification)

Social Studies grade 1 CSE

English Language grade 2 CSE