toni brown resume1.5
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Toni C. Brown48 Parkside Circle
Marietta, Georgia 30068(404) 556-9648 [email protected]
EmploymentTraining Pros
Cox Communications 2014-2016Utilized ADDIE and Information Mapping techniques to:
Design, develop and maintain New Hire Instructor Led Training for Cox Customer Care Channel. Design and develop OSCAR New tool training. Design and develop Credit Adjustments training. Conduct Supervisor training for Credit Adjustments. Design and Develop ARPC training for Cox Sales Channel.
Georgia Department of Behavioral Health & Developmental Disabilities 2012-2013Utilized adult learning theories and ADDIE design to:
Develop learning modules for the developmentally and intellectually disabled adults on Abuse, Neglect and Exploitation.
Develop learning modules of detecting Abuse, Neglect and Exploitation in the developmentally and intellectually disabled for professionals who work with developmentally and intellectually disabled adults.
Toni Aronovitz/Brown Designs 2003- 2008Contract Instructional DesignerUtilized adult learning theory, the ADDIE design and development methodology, and Information Mapping techniques to:
Communicate instructional needs (gaps) to clients. Gather data from Subject Matter Experts. Design and develop Instructor-led product training. Develop level two evaluations for product training. Successfully managed relationships with clients. Develop training modules for front end Workflow with RoboDemo. Develop courseware with positive ROI (Return on Investment) for EarthLink SAVEs Customer Care call centers. Teach Information Mapping to the client.
Clients: Matria Healthcare Esource (GE Consumer Finance and EarthLink) ProEdit (Tsys/ Extreme Logic)
Other Relevant Experience BellSouth Telecommunications 2000- 2002
o Instructor/Developer, BellSouth Sales and Marketing Institute WorldCom 2000- 2000
o Staffing Specialist, Training Technologies GE Capital
Performance Development for Credit Card Services 1999 –2000o Performance Development Internship
Atlanta Public Schools 1991- 1999Booker T. Washington High School
o English Teacher Grades 9-12
EducationMasters of Science, Instructional Technology Georgia State University, Atlanta, GeorgiaGPA 4.0
Bachelors, English Education University of South Florida, Tampa, Florida
Honors & Activities 2002 BellSouth "Department Head" Award 2001 BellSouth "Pat on the Back" Award 1997 and 1998 Stellar Teacher Member NCTE, National Council of Teachers of English and NEA, National Education Association Two–year member of SCATT, Suncoast Area Teachers Training honors program, with additional courses in “School
Law,” “The Twelve Verbal Skills,” BAFA a Cross Cultural Simulation, “ and “Better Classroom Management.”
Special SkillsComputer Skills Microsoft Office Suite Adobe PhotoShop 6.0 Visio Professional Series
Authoring Tools Robo Demo/Captivate/Articulate Storyline 2
Storyline 2 sample: How to Clean a Keurig Brewer Microsoft Visual Interdev 6.0 Microsoft FrontPage HTML programming
Other Skills Information Mapping Technical and business writing Website Interface Usability Team and facilitation skills
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