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Catherine Heaney
Change Leader
Frimley Park Hospital
Cath has been working in the NHS for 12 years, after graduating from the University of London with an honours degree in Psychology. She is an experienced change leader, with NHS roles spanning both community and hospital-based healthcare settings. In her role at Frimley, Cath takes a lead role in Organisation Development and works closely with service managers and clinicians to enable them to make change happen. Her passion is facilitation, especially working with multidisciplinary groups, and her approach is collaborative and inclusive. Cath co-developed the “T4CP” training course for staff at Frimley to support them to deliver their own improvement projects, through a mix of facilitation, mentoring and coaching. This is something she finds particularly rewarding about her role. Outside of work, Cath enjoys having fun with her 5-year-old daughter Grace and amongst their favourite activities are dancing, reading and visiting the seaside, whatever the weather!
COURSE DIRECTORY (Winter 2013)
Page 2
TOOLS FOR CHANGE PROJECTS
Introducing the course leaders
Philip Haynes
Director
Lean Health Management
Phil has worked in Healthcare for 9 years after spending 10 years developing Lean knowledge and skills in automotive manufacturing. He enjoys working directly with people at all levels, supporting them in making a difference in what they do. He is an experienced coach and facilitator and has worked within the UK and internationally on many change programmes. His engaging and collaborative approach helps builds a strong platform for success. In the last two years, Phil has also been working with Forensic Crime Labs and within the Social Care sector, delivering measurable and sustainable benefits. Phil has a good sense of humour and is known for his ability to introduce an element of fun into activities! Outside of work, Phil enjoys the opportunity to travel that his work brings. He is also looking forward to starting a new (genuine) undertaking, Lean in Pubs.
COURSE DIRECTORY (Winter 2013)
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TOOLS FOR CHANGE PROJECTS
Introduction to the course directory
As part of the Tools for Change Projects course, all
students apply their learning to an improvement project
of their choice.
This directory provides a brief description of the projects,
who is running them and how they have applied
learning in to practice.
The directory is in order of those projects which are
completed first, followed by those that are currently in
progress.
There is also a selection of case studies giving a little
more detail about the projects and their leaders.
NB: This is a draft document and your feedback is
welcomed. Please contact Catherine.Heaney@fph-
tr.nhs.uk with your comments.
COURSE DIRECTORY (Winter 2013)
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Capacity Management
and Escalation
Project Description: To have a defined, proven and sustainable system of Trust wide capacity and escalation management, that will maintain patient flow
through the Trust, incorporating flexibility to deal with surges in demand
Mena Vallance Head of Nursing
Patient Access
Katie-Jo Tripp Matron
Patient Access
Bleep 718
Applying the learning: Process mapping
• Mapped the journey of a patient arriving by
ambulance to Emergency Department Majors,
identified areas of delay
What did you find the
most helpful about
T4CP?
“Helping me clarify
my project and the
planning I need to
do”
What did you find the
most helpful about
T4CP?
“A lot of information
given, did not feel
overloaded with info
due to the different
ways being
delivered”
COURSE STATUS: Completed January 2013 PROJECT STATUS On-going
One step forward: Group
rehabilitation for fractured
neck of femur patients
Project Description: To change the way staff on the trauma wards look after and rehabilitate patients with NOF fractures to improve patient care.
Thomas Ford Ward Manager
F4 Orthopaedics
Ewa Barrows Sister
F4 Orthopaedics
Applying the learning: Lean thinking, applying 5S
• Designing the rehabilitation programme on the
ward
Dot voting
• To include all members of the multidisciplinary
team on the ward
Process mapping • Admission pre-op post-op rehabilitation
What did you find the
most helpful about
T4CP?
“Lean thinking,
project toolkit and
one-side template”
Comments about
T4CP?
“Very informative and
specific, thank you”
COURSE STATUS: Completed January 2013 PROJECT STATUS Completed Jan ‘13
COURSE DIRECTORY (Winter 2013)
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Informatics training
interventions to improve
data quality
Project Description: To improve data quality through user training and generation of specific error reports Aim: to reduce data error rate
David Brown Informatics Training
Manager
Ext 3920
Gillian Barron Higher Information
Analyst
Information
Applying the learning: Process mapping
• Mapped how error reports are generated and
actioned currently
Gemba walks
• To go and see how breach data captured and
users trained in this clinical system
Measurement for improvement
• Measured the number of breaches with a reason
reported
Feedback about
T4CP? “
Enjoyed the
presentation. Good
content made better
with real world
examples. Excellent!”
What did you find the
most helpful about
T4CP?
“Enjoyed hearing Dr
Hearn’s project talk,
because it was
motivating. Good to
hear these
approaches work
and her enthusiasm”
COURSE STATUS: Completed January 2013 PROJECT STATUS Completed Jan ‘13
Improve the pathology
helpdesk; implement a
new informatics solution
Project Description: To improve the helpdesk service we provide, following recent service expansion. Aims:
• To create a single point of contact in the new helpdesk
• To give customers access to what they need “there and then”
Berni Mallo Business Manager
Pathology
Ext 4397
Kelly Chilton Client Liaison Officer
Pathology
Ext 2192
Applying the learning: Project charter
• For communication and engagement
Thinking hats
• At a project meeting
Feedback about
T4CP?
“Good, practical
usable information
and tools for our
project, thank you”
Feedback about
T4CP?
“Enjoyable course,
have made a big
task/project
achievable.
Thank you!”
COURSE STATUS: Completed January 2013 PROJECT STATUS On-going
COURSE DIRECTORY (Winter 2013)
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Emergency department
dashboard for driving
quality improvement
Project Description: To improve the ED patients’ pathway with regards to quality, safety and effectiveness of
clinical care by monitoring a quality indicator dashboard. To inform the consultants of ED clinical performance.
Tracey Wright Business Information
Analyst,
Innovation & Change
Kevin Percival Symphony Systems
Manager,
Emergency Dept
Ext 3235
Applying the learning: Process mapping
• Helped to understand the different aspects of
what needed to be included in the project
Lean Thinking and waste
• ensuring the dashboard is fit for purpose, a
scheduled and easily accessible area for
everyone to avoid wasted time looking for the
dashboard, ensuring no duplication of reports.
What did you find the most helpful about
T4CP?
“Variety, project tools and practical skills”
COURSE STATUS: Completed March 2013 PROJECT STATUS Phase 1 complete
Phase 2 in progress
Reducing Grade 2 Pressure
Ulcers acquired on F5
Project Description: To improve patient care and quality by giving harm free care and in the long term reducing length of stay. Aims - To reduce: • ward acquired grade 2 pressure ulcers • Reduce documentation
Emma Dean Sister
F5 Orthopaedics
Joanne Groves Ward Manager
F5 Orthopaedics
Ext 6743
Applying the learning: Process mapping
• Current processes for documenting pressure
ulcers
Dot voting
• Engage staff in what to tackle and how to
improve
Action planning
• To structure project activities
Feedback about
T4CP?
“A great learning
environment, Cath &
Phil are a great
team”
What did you find the
most helpful about
T4CP?
“Being able to get
feedback and
guidance on our
project”
COURSE STATUS: Completed April 2013 PROJECT STATUS Completed Apr ‘13
COURSE DIRECTORY (Winter 2013)
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Improving patient
outpatient appointment
letters
Project Description:
To outsource outpatient appointment letters. Aims: • Remove manual handling of letters in
appointment teams • Reduce the cost of mailing letters • Improve the content of letters
Luke Hogan Project Officer
Innovation and Change Team
Applying the learning: Process mapping
• To understand how letters are currently prepared
Lean thinking
• To identify and remove waste
Stakeholder analysis and engagement
• Create project team, test new letter templates
How has T4CP supported your project?
“By ensuring I had a vision, aim and intended
outcomes, that I considered how to engage
people in the project and the different ways
people think. Enabled me to understand the
key measures of the project”
COURSE STATUS: Completed May 2013 PROJECT STATUS Completed May ‘13
Improved patient
experience,
post-discharge
Project Description: To improve the information patients are given upon discharge. Aims:
• The right person first time • The right information first time
Phillipa Hooton Head of Nursing
Medicine
Ext 4479
Vera Wakatama Matron
Medicine
Applying the learning: Stakeholder analysis
• Who can influence the project and how
• Identifying a champion
Thinking hats
• Considering all the view points, and approaches
of different medical wards
What did you find the
most helpful about
T4CP?
“Team work / posters
/ hearing about other
people’s projects”
What did you find the
most helpful about
T4CP?
“Discussion with
others in groups.
Picking up on ideas,
suggestions which will
help with our project”
COURSE STATUS: Completed May 2013 PROJECT STATUS Completed May ‘13
COURSE DIRECTORY (Winter 2013)
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CASE STUDY: Medical Records Reconfiguration
Medical Records shared purpose: To accommodate an ever changing environment
to ensure an efficient service of storing, locating and providing patient medical
records to the right location at the right time.
The changes we made: New return to file procedure New reporting structure & staff
Prepping area refurbished Staff uniforms introduced
Tools used: Process mapping Model for improvement Five whys Gemba walks
Project problem:
Determine how the service can be improved in order to support
the increasing demands around patient care.
To focus on current process, structure, environment and staff
morale
Project Outcomes:
T4TP Journey: Interested?
For more information please
contact the project leaders:
Tracy Street,
Medical Records Manager
on x4359
Ian Winder, Deputy Medical
Records Manager
on x3925
COURSE DIRECTORY (Winter 2013)
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Enhanced recovery from
planned orthopaedic
surgery: “discharge ticket
home” Project Description:
To empower patients to assist in coordinating their discharge process for planned hip and knee operations. Aim: To adapt and implement the “discharge ticket home” approach developed in Manchester
Arlene Bautista Ward Manager
F6 Orthopaedics
Ext 4388
Rosealeen Killick Sister,
F6 Orthopaedics
Applying the learning: Process mapping
• Current discharge planning process
Stakeholder analysis
• The role of the multidisciplinary team
Measurement for improvement
• Patient surveys, length of stay
What did you find the
most helpful about
T4CP?
“Project planning
tool; it is an easy
guide to formulate a
project”
What did you find the
most helpful about
T4CP?
“Practical ideas
about moving
forward with the
project”
COURSE STATUS: Completed July 2013 PROJECT STATUS Completed Jul ‘13
Occupational Therapy
Services (Readmissions)
Project Description: To identify the causes of readmissions which occur within 30 days of discharge and explore innovative ways to improve patient flow and
ease winter pressures.”
Val Sharples Head of Occupational
Therapy
Ext 4421
Tanya Trussler Deputy Head of
Occupational Therapy
Applying the learning: Tools used:
• 5 Whys
• 7 Wastes
• LEAN
• Stakeholder analysis
Feedback about
T4CP?
“Thought day 2 was
great, had an idea of
what the project
might be and really
good to get
feedback from the
others on the course.
Good tools on day 2”
Feedback about
T4CP?
“Excellent facilitation”
COURSE STATUS: Completed May 2013 PROJECT STATUS Completed May ‘13
COURSE DIRECTORY (Winter 2013)
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Developing a Catering
Lead Ward Meal Service
Project Description: To look at the feasibility of the Catering Department managing a Ward Based Catering Service • Standardise the catering service Trust wide • Align staff training and develop
communications with the dieticians
Kevan Wallace Catering Manager,
Catering
Ext 4831
Claire Campbell Nutrition Support Nurse
Medicine
Applying the learning: Measurement for improvement
• Patient surveys and food waste
Process mapping
• Current meal choice collation and service
Stakeholder analysis
• Wards, nutrition specialists, catering and
portering
Feedback about
T4CP?
“Looking forward to
getting going with the
project”
What did you find the
most helpful about
T4CP?
“Feel more
empowered to tackle
areas that need
change”
COURSE STATUS: Completed October 2013 PROJECT STATUS On-going
Improving flow in
processing samples
Project Description: To improve the flow of Microbiology samples
Shereen Johnston Microbiologist,
Supervisor
Ext 6958
Manoj Koothur Microbiologist,
Supervisor
Applying the learning: Many tools applied to their project:
• Lean, value & waste, 6S
• Communication: Project charter, morning
huddle, voting buttons on email
• Process mapping
• Dot voting
• Gantt charts and action planning
• Measurement for improvement
Feedback about T4CP?
“We decided to work with Cath and Phil
through the Tools for [Change] course to
achieve continuous improvement. The
objectives were clearly stated from the start of
the course and I gained a greater knowledge
of quality and service improvement and its
appropriate use.
The trainers got the learning message across
by breaking everything down into simplified
sections. One great thing about the course is,
the instructor supports you throughout your
project and guides you, as a mentor”
COURSE STATUS: Completed October 2013 PROJECT STATUS Completed Oct ‘13
COURSE DIRECTORY (Winter 2013)
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CASE STUDY: Community Midwives Informatics
The shared purpose: To provide a booking appointment for pregnant women that
maximises direct patient care time, provides a clear written summary and instigates
prompt onward referral and care planning
The changes we made:
Analysed options Business case prepared, approved & funded Laptops purchased
& built Software finalised 60+ midwives trained Go live achieved on time
Tools used: Process mapping Stakeholder analysis Driver diagram Action plans
Project problem:
To capture the complete maternity pathway electronically
Phase 1: Booking appointments in the community.
Baseline measure : 60 midwives filling in 300 forms, (2 sides of
A4 paper) = 60 batches of paperwork posted or driven to the
hospital office every month
T4TP Journey:
Interested?
For more information please
contact the project leaders:
Adrienne Price,
Head of Midwifery on x4210
Vicky Curtis, IT Specialist
Midwife
on x6184 Also in project team:
Karen Jones, Community Midwives Matron
Becky Smith, Tracy Andrew – IT Midwives
Project Outcomes:
COURSE DIRECTORY (Winter 2013)
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Implementing the
customer service strategy
Project Description: To develop and implement a trust-wide approach to improving customer service
Claire Quinn Head of Learning &
Development
Ext 4209
Susan Cornish Staff Development
Advisor
Applying the learning: Stakeholder analysis
PDSA cycles
Measurement for Improvement
Gemba walk : included designing a patient
shadowing toolkit to share with staff
Feedback about T4CP?
“The study days provided focus and
protected time to work together on delivering
a strategic project”
COURSE STATUS: Completed January 2014 PROJECT STATUS Completed
ANRAP: Antenatal referrals
and booking process
Project Description: To redesign admin processes following community midwives bookings live in to Euroking system
Debbie Wilde Midwifery Matron
Kathy Franks Screening Specialist
Midwife
Chris Barlow Admin Supervisor
(not pictured)
Applying the learning: Process mapping
Measurement for Improvement
What did you find the
most helpful about
T4CP?
“The models
associated with lean
management”
What did you find the
most helpful about
T4CP?
“Feedback and
networking with other
departments”
COURSE STATUS: Completed January 2014 PROJECT STATUS Completed
COURSE DIRECTORY (Winter 2013)
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CASE STUDY: Blood Sciences turnaround time
The shared purpose: To provide results of diagnostic tests to the Emergency
Department, so that appropriate clinical decisions can be made.
The changes we made: Buddying system in specimen reception Urgent samples
colour coded 6 s carried out in urgent processing area Track master role standard
process getting rolled out Dedicated person for processing and monitoring urgents
Tools used: Process mapping Gemba walk Visual Management 6S
Project problem to solve:
To improve turnaround time from a baseline of 78% within 1
hour, and the quality of samples
To reduce the number of phone calls received chasing up
the result
Project Measures: Visual Management
T4TP Journey: Interested?
For more information please
contact the project leaders:
Linda Parambath,
Biochemist on x2112
Rachel Connolly,
Deputy Team Leader,
Biochemistry
COURSE DIRECTORY (Winter 2013)
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CASE STUDY: Initial 4 hours of acute stroke care
Shared purpose: To reduce disability and mortality in patients with confirmed strokes
by streamlining the initial four hours of acute stroke care
The change we are planning: New direct to CT pathway for suspected patients
arriving to the Emergency Department by Ambulance
Tools applying for this project: Lean thinking Stakeholder analysis Process mapping
Dot voting Gemba walks Elevator pitch
Project problem:
To determine where time can be saved when treating patients who arrive to the
Emergency Department with a suspected stroke so that thrombolysis is
administered within the gold standard time of 60 minutes and patients are
admitted directly to the Hyper Acute stroke Unit within four hours of arrival.
From Alison’s perspective: “Motivated and eager to
get things moving. Feel we have the necessary
support and advice”
Tina’s feedback about the study days: “Useful,
beneficial, good use of resources. Very good pack for
candidates”
Feedback from Chris about T4CP overall: “Very good
course for getting your teeth into a work-based
project for you and a colleague.
It introduces you to a wide variety of transformation
tools and gives you access to lots of resources for
ensuring your project is a success”
The group’s feedback so far: Interested?
For more information please contact the project leaders:
Chris Barrett, Stroke Data Analyst on x 6114 Alison Machell, ED Sister Tina Sargeant, Stroke Coordinator
on bleep 635 (not pictured)
Course status: Project in progress, assessment presentation due January 2014
Project Activities:
COURSE DIRECTORY (Winter 2013)
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Developing an education
process for the critical care
team
Project Description:
To develop a standardised, effective induction for critical care nurses • Improve quality indicators • Improve staff retention, vacancy and
sickness rates • Achieve good staff and patient experience
Sharon Burfield Sister
Critical Care Unit Ext 4146
Applying the learning: Lean thinking – about who the customer is
Process mapping – to understand new starter
process
Model for Improvement
Stakeholder Analysis
Feedback about T4CP?
“Very well run, excellent setting and
entertaining”
COURSE STATUS: Completed January 2014 PROJECT STATUS Completed
Voice-activated digital
dictation Phase 1
Project Description: To support the delivery of the Informatics Health Strategy with a particular focus on streamlining the process from outpatient clinic dictation document GP Practice.
Aim: To standardise the turnaround times of clinic letters to improve patient care through the delivery of same day clinic and referrals letters
Linda Rawlins Asst Project Manager,
Informatics
Ext 3915
Sandra Barrett Secretary,
Breast team
Ext 4160
Applying the learning: Process Mapping
Stakeholder Analysis
Five Whys
Thinking Hats
What did you find the
most helpful about
T4CP?
“Liked the videos and
references to
practical examples”
Feedback about
T4CP?
“Feeling
empowered”
COURSE STATUS: Completed January 2014 PROJECT STATUS On-going
COURSE DIRECTORY (Winter 2013)
Page 16
CT requesting for
pulmonary embolism
Project Description: To follow up audit about CT requesting and pulmonary embolism.
Prash Menon FY2, GP Trainee
Applying the learning: Assessment presentation due in May 2014
What did you find the most helpful about
T4CP? “Feedback on my poster helped me
decide what to do next”
COURSE STATUS: Assessment May 2014 PROJECT STATUS On-going
Improving ward-based
phlebotomy services
Project Description: To investigate and improve the turnaround of phlebotomy in the ward environment
Leanne Eveson FY1 Doctor
General Surgery
Phylip Scott
SHO / FY2 doctor
Emergency Department
Ext 3125
Applying the learning: Assessment presentation due in May 2014
What did you find
most helpful about
T4CP? “Dedicated
time slot for discussion
of project. Very well
run, thank you”
What did you find most
helpful about T4CP?
“Brainstorming / blue
sky thinking each
other’s projects”
COURSE STATUS: Assessment May 2014 PROJECT STATUS On-going
COURSE DIRECTORY (Winter 2013)
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Easy IT project
Project Description: To trial the use of virtual desktop devices and single sign on technology, before acting as clinical champion in the trust-wide roll out of this new technology
Jonathan Hern Consultant Surgeon,
ENT
Ext 4015
Mohan Radja Associate Specialist,
ENT
Applying the learning: Assessment presentation due in May 2014
What did you find the
most helpful about
T4CP?
“Concepts and info
about leadership”
What did you find the
most helpful about
T4CP?
“Informal discussion
about own project.
Interactive sessions”
COURSE STATUS: Assessment May 2014 PROJECT STATUS On-going
Care Assistants
Apprenticeship
Programme
Project Description:
To standardise the care assistant roles across the trust and develop an apprenticeship programme
Nikki Morgan Practice Development Nurse,
Corporate Nursing
Ext 6967
Applying the learning: Assessment presentation due in May 2014
Feedback about T4CP?
“A lot to take in but lots of tools that can help
and move things forward”
COURSE STATUS: Assessment May 2014 PROJECT STATUS On-going
COURSE DIRECTORY (Winter 2013)
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Introducing sucrose
as pain relief in the
Special Care Baby Unit
Project Description: To introduce sucrose as pain relief in the Special Care Baby Unit
Geraldine Banfield Practice Development
Nurse, Neonatal Unit,
Ext 4357
Hayley Cooles Sister
Neonatal Unit
Applying the learning: Assessment presentation due in May 2014
What did you find the
most helpful about
T4CP?
“Structure to suit
different projects.
Good focused
feedback”
What did you find the
most helpful about
T4CP?
“Gaining knowledge
of new tools to help
implement project”
COURSE STATUS: Assessment May 2014 PROJECT STATUS On-going
COURSE DIRECTORY (Winter 2013)
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Correct Patient Zoning
Project Description: Patients are admitted to beds in the wrong areas. This project aims to ensure that the right patients are in beds in
appropriate areas (i.e. where nurses have to appropriate skills to look after them) first time.
Dawn
Hurley
Ward
Manager
Short Stay
Surgery
x3216
Judith
Duguid
Ward
Manager
Cystic
Fibrosis Unit
x4597
Suzy
Armstrong
Ward
Manager
F8 (Surgery
& Vascular)
X4507
Zoe
Dawson-
Couper
Ward
Manager
Applying the learning: TBA: Attended study days in November and
December 2013 as part of ward managers
leadership programme
COURSE STATUS: Assessment June 2014 PROJECT STATUS On-going
Communication
Project Description: There are problems of missing information and subsequent delays following handover of patient care, from one nurse to the next nurse caring for them. This project aims to improve the communication between nurses at handover and actively involve the patient in the process
Becky
Khalil
Ward Manager
F11
(Gynaecology)
x4216
Sarah
Bowyer
Ward Manager
G1
x6277
Bleep 611
Sharon
Bartlett
Ward Manager
F10
x2524
Bleep 717
Applying the learning: TBA: Attended study days in November and
December 2013 as part of ward managers
leadership programme
COURSE STATUS: Assessment June 2014 PROJECT STATUS On-going
COURSE DIRECTORY (Winter 2013)
Page 20
Drug Errors
Project Description: There is a trust wide increase in drug errors on performance dash boards and a focus to reduce drug errors on ward specifically those due to interruptions. The project aims to understand and address the interruptions to drug rounds, specifically concerning “self interruptions”
Aine Pope
Ward Manager
Parkside
(from 13/01/2014)
Heather O’Connor
Ward Manager
F3 (Endocrine)
x4760
Applying the learning: TBA: Attended study days in November and
December 2013 as part of ward managers
leadership programme
COURSE STATUS: Assessment June 2014 PROJECT STATUS On-going
Discharges
Project Description: There is a problem with communication around discharge, which means that the process does not always run smoothly. The communication problems are between the clinical teams, the patient and the families. The project aims to understand the issues with discharge communication and what can be done to facilitate smoother discharge.
Corrin
Sheldrake
Ward Manager
G2
(Care of the
Elderly)
x4925
Maria
Lopez
Ward Manager
G3
(Stroke Unit)
x4039
Sarah
Fotheringham
Ward Manager
F2
(Medicine)
Applying the learning: TBA: Attended study days in November and
December 2013 as part of ward managers
leadership programme
COURSE STATUS: Assessment June 2014 PROJECT STATUS On-going
COURSE DIRECTORY (Winter 2013)
Page 21
Education;
Cardiology
Project Description: There is variation in the type and level of training that nurses receive on G9/CCU. Therefore different levels of nurses report
varying levels of knowledge and competence. The project aims to provide training to Band 5 nurses to develop their knowledge, skills and confidence, and to improve job satisfaction and staff retention.
Andrea Lavous
Ward Manager
Cardiac Care Unit
x4682
Steph Murray
Ward Manager
G9 (Cardiac Step-down)
x6673
Bleep 056
Applying the learning: TBA: Attended study days in November and
December 2013 as part of ward managers
leadership programme
COURSE STATUS: Assessment June 2014 PROJECT STATUS On-going
Education;
Orthopaedics
Project Description: There is a lack of training in specialist skills in Orthopaedics being provided to ward nurses. This has an impact on staff engagement and retention rates. This project aims to improve the training available to ward nurses to develop more specialist skills in nursing patients with Orthopaedic conditions.
Joanne Groves
Ward Manager
F5 (Orthopaedics)
x2420
Tom Ford
Ward Manager
F4 (Orthopaedics)
x2420
Applying the learning: TBA: Attended study days in November and
December 2013 as part of ward managers
leadership programme
COURSE STATUS: Assessment June 2014 PROJECT STATUS On-going
COURSE DIRECTORY (Winter 2013)
Page 22
Staff breaks
Project Description: Staff are not taking their rest breaks, or are taking them later than planned. This impacts both on the staff and on the safety of the patient environment. This project aims to ensure staff take their breaks at the appropriate times, in order to continuously deliver a safe patient environment
Philippa Dibley
Ward Manager
ADU
x4049
x4089
Zoe Freeman
Ward Manager
ITU
Applying the learning: TBA: Attended study days in November and
December 2013 as part of ward managers
leadership programme
COURSE STATUS: Assessment June 2014 PROJECT STATUS On-going
Readmissions
Project Description: Approximately every 5th surgical patient is re-admitted. The pathways for appropriately reviewing surgical patients are unclear. Discharge information provided to patients is inconsistent. This project aims to address these problems in order to reduce readmission rates and improve patient experience
Arlene
Bautista
Ward
Manager
F6 (Elective
Orthopaedi
cs)
Joanne
Oakley
Ward
Manager
F7 (Surgery
& Urology)
x2507
Marvin
Putal
Ward
Manager
MAU
x3192
Victoria
Murray
Ward
Manager
SAU
x6163
Applying the learning: TBA: Attended study days in November and
December 2013 as part of ward managers
leadership programme
COURSE STATUS: Assessment June 2014 PROJECT STATUS On-going
COURSE DIRECTORY (Winter 2013)
Page 23
Page
Adrienne Price Community midwives informatics 11
Aine Pope Drug errors 20
Alison Machell Initial 4 hours of acute stroke care 14
Andrea Lavous Education; Cardiology 21
Arlene Bautista Enhanced recovery in Orthopaedics: "discharge ticket home" 9
Arlene Bautista Readmissions 22
Becky Khalil Communication 19
Berni Mallo Review and Improve SPS Pathology Telephone Helpdesk 5
Chris Barlow Admin process redesign following community midwives bookings in Euroking 12
Chris Barrett Initial 4 hours of acute stroke care 14
Claire Campbell Ward-based catering services team 10
Claire Quinn Implementing the customer service strategy 12
Corrin Sheldrake Discharges 20
David Brown Informatics training interventions to improve data quality 5
Dawn Hurley Correct Patient Zoning 19
Debbie Wilde Admin process redesign following community midwives bookings in Euroking 12
Emma Dean Pressure ulcer prevention on an orthopaedic ward 6
Ewa Barrows One step forward, group rehab on ward for #NOF patients 4
Geraldine Banfield Introducing sucrose as pain relief in SCBU 18
Gill Barron Improving Data Quality 5
Hayley Cooles Introducing sucrose as pain relief in SCBU 18
Heather O'Connor Drug errors 20
Ian Winder Medical Records reconfiguration 8
Jo Groves Pressure ulcer prevention on an orthopaedic ward 6
Jo Groves Education in Orthopaedics 21
Jo Oakley Readmissions 22
Jonathan Hern Easy IT Project 17
Judith Duguid Correct Patient Zoning 19
Karen Jones Community midwives informatics 11
Kathy Franks Admin process redesign following community midwives bookings in Euroking 12
Katie Tripp Capacity Management and Escalation 4
Kelly Chilton Review and Improve SPS Pathology Telephone Helpdesk 5
Kevan Wallace Ward-based catering services team 10
Kevin Percival ED quality dashboard 6
Leanne Eveson Improving ward-based phlebotomy services 16
Linda Parambath Improving flow in processing samples 13
Linda Rawlins Initial phase of Voice-Activated Digital Dictation project 15
Luke Hogan Outsourcing outpatient letters 7
INDEX: by First Names, A - L
COURSE DIRECTORY (Winter 2013)
Page 24
Page
Manoj Koothur Improving flow in processing samples 10
Maria Lopez Discharges 20
Marvin Putal Readmissions 22
Mena Vallance Capacity Management and Escalation 4
Mohan Radja Easy IT Project 17
Nikki Morgan Care Assistants Apprenticeship Programme 17
Phil Hooton Improve nurse communication post-discharge 7
Philippa Dibley Staff breaks 22
Phylip Scott Triage and waiting in Emergency Department 16
Prash Menon CT requesting for pulmonary Embolism 16
Rachel Connelly Improving flow in processing samples 13
Ray Vincent Care Assistants Apprenticeship Programme 17
Rebecca Smith Community midwives informatics 11
Rosealeen Killick Enhanced recovery in Orthopaedics: "discharge ticket home" 9
Sandra Barrett Initial phase of Voice-Activated Digital Dictation project 15
Sarah Bowyer Communication 19
Sarah Fotheringham Discharges 20
Sharon Bartlett Communication 19
Sharon Burfield A new process to meet the practice development needs of critical care nurses 15
Shereen Johnston Improving flow in processing samples 10
Stephanie Murray Education: Cardiology 21
Susan Cornish Implementing the customer service strategy 12
Suzy Armstrong Correct Patient Zoning 19
Tanya Trussler Occupational Therapy Services (Readmissions) 9
Tina Sargeant Initial 4 hours of acute stroke care 14
Tom Ford One step forward, group rehab on ward for #NOF patients 4
Tom Ford Education in Orthopaedics 21
Tracey Wright Emergency department data dashboard for driving quality improvement 6
Tracy Andrew Community midwives informatics 11
Tracy Street Medical Records reconfiguration 8
Val Sharples Occupational Therapy Services (Readmissions) 9
Vera Wakatama Improve nurse communication post-discharge 7
Vicky Curtis Community midwives informatics 11
Victoria Murray Readmissions 22
Zoe Dawson-Cooper Correct Patient Zoning 19
Zoe Freeman Staff breaks 22
INDEX: by First Names, M - Z
20140218 T4CP course directory WINTER 2013 vDoOD