topic 12: managing change and innovationfaculty.sjcny.edu/~barkocy/mgmtpdfslides/chart topic...
TRANSCRIPT
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Managing
Change and
Innovation
Topic
12
Prof. James J. BarkocyBus100
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12–2
Organizational Change
Movement of an organization away
from its present state and toward some
desired future state to increase its efficiency and effectiveness
Alterations in people, structure, or technology
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12–3
Organizational Change
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12–4
Lewin’s Force-Field Theory of Change
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12–5
Forces for Change
• External forces
Marketplace
Governmental laws
and regulations
Technology
Labor market
Economic changes
• Internal Forces
Changes in
organizational
strategy
Workforce changes
New equipment
Employee attitudes
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12–6
What Is Change Like?
Calm? Chaotic?
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12–7
Evolutionary and Revolutionary Change
• Evolutionary change
gradual, incremental, and
narrowly focused
constant attempt to
improve, adapt, and adjust
strategy and structure
incrementally to
accommodate changes in
the environment
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12–8
• Continuous, incremental change
• Fixing and improving
• Mostly “as is”
• Works from bottom up in organization
Total Quality
Management
• Radical change
• Redesigning - starting over
• Mostly “what can be”
• Initiated by top management
Reengineering
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12–9
Evolutionary and Revolutionary Change
• Revolutionary
change
Rapid, dramatic, and
broadly focused
Involves a bold attempt
to quickly find ways to
be effective
Likely to result in a
radical shift in ways of
doing things, new
goals, and a new
structure for the
organization
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12–10
Three Categories of Change
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12–11
Resistance to Change
Uncertainty and
Ambiguity
Concern Over
Personal Loss
Belief That Change Is
Not Beneficial to the Firm
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12–12
CoercionManipulation
and Cooptation
Education and
Communication
Negotiation
Techniques for
Reducing Resistance
Facilitation
and Support
Participation
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12–13
Managerial Actions to Reduce Resistance to Change
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12–14
A Contemporary Model of Change
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12–15
Causes of Stress
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12–16
Symptoms of Stress
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12–17
What Is
Creativity?
What Is
Innovation?
• Combining new ideas in
unique ways or
associating ideas in
unusual ways
• Turning creative ideas into
useful products, services,
or methods of operation
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12–18
Two Kinds of Innovation
• Quantum product innovation
results in the development of radically different kinds
of goods and services because of fundamental shifts
in technology brought about by pioneering discoveries
• Incremental product innovation
results in gradual improvements and
refinements to existing products over
time as existing technologies are
perfected, and functional managers
learn how to perform value-chain
activities in better ways
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12–19
Strategies to Promote Innovation and
Speed Product Development
Involve both customers and suppliers
Establish a stage-gate development funnel
Establish cross-functional teams
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12–20
Stage-Gate Development Funnel