CHAPTER 6PLANNING & DEVELOPING TOUR ACTIVITIES

6.1 TOUR STRUCTURES AND TOUR STAGES

TOUR STAGES WHEN OCCURS ACTIVITIES

i. Planning & designing the tour

Prior to the scheduled activities

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ii. Conducting the tour

a)Beginning stage - Pre contact - Meet & greet - Welcome

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b) Middle stage - Introduction - Body - Conclusion

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c) End stage - Farewell & goodbye

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6.1 TOUR STRUCTURES AND TOUR STAGES

TOUR STAGES WHEN OCCURS ACTIVITIES

iii. Evaluating the tour

Upon completion of your tour

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6.2 PLANNING & DESIGNING THE TOUR

Include the process of: Review the tour brief Develop tour objectives Research the needs of the audience Research the stories Liaise with operator/related people to gather the

information Build the commentary Research & check the route Research & check activity-sequence options Develop/access tour itinerary Decide relevant activities Prepare logistic elements

6.3 REVIEWING THE TOUR BRIEF- Main purpose is to provide guides with the relevant

information to plan and deliver the tour

- This is very important before the tour takes place. It will include:

Procedures & itineraries Accommodation, transportation

Operational logistics B’ground of tour group & Special requirements

Information on attractions Detail of people involved

Optional tours Emergency contacts & procedures

6.4 DEBRIEFING (EVALUATION) SESSION AFTER THE TOUR

- Might require the guides to complete a report that covers on:

Compliments, complaints, feedback Mishaps or incidents Deviation to scheduled itinerary & reason Improvement suggestion

6.5 OHS, RISK MGT & LIABILITY

2 be remember: “a tour is a contract between two or more parties”

BETWEEN a tour provider (tour operator/tour guide/tour leader)

WITHThe relevant audience (client/visitors/customer)

AND/OR attraction,site or other organizations

- The contract can be written or verbal. Consist both implied & stated obligations to ensure:

The safety & well-being of all parties is protected The tours delivers what it promises to deliver The tour conducted within a legal and ethical framework All tour conditions which are stated in any operational or

legal documents are adhered All people involved with the tour behave responsibly

- Obligations of the tour include: Manage OHS issue Liaise with the relevant organizations to obtain appropriate

approvals and operating framework Implement a duty of care which includes adopting risk-

management procedures

- Manage liabilities which includes: Make audience aware of terms & conditions Ensure there are no hidden extras Fulfill expectations Manage any unexpected incidents within the stated terms

& conditions

WHAT GUIDES SHOULD KNOW IN REGARD TO OHS?a) Requirement to operate in a manner appropriate for OHSb) Operating procedures for OHSc) First-aid requirementsd) Risk managemente) Information update

REQUIREMENT TO OPERATE IN A MANNER APPROPRIATE TO OHS

- OHS has been developed in Australia to prevent work-related injuries and identifying rights and obligations of relevant parties.

- Among the requirements:a) General knowledge of the sitesb) Knowledge of industry and requirementsc) Operate responsibly to guiding roled) Effective communication and address situations as they occurse) Awareness how to seek assistancef) Documentation and processing procedures

6.6 TOUR AS A LEARNING EXPERIENCE

- Interpretation in a tour activity defined as a “learning experience which seeks to enrich the meaningful relationships we hold with our world, to foster and build set of values which support these relationship”

- 3 types of learning:a) Cognitive learning – learning new facts and figureb) Psychomotor learning – developing skills such as learning new trade, identificationc) Affective learning – Use emotions, feelings and values- A positive learning experience encourages people to learn, develop positive attitude, value the focus, process their learning, act as a loyal ambassador of the learning providers

- Cognitive and psychomotor have a lesser influence but still critical to a learning experience

HOW TO ASSIST INDIVIDUAL LEARNING?

- Effective communication with minimizing barriers and distortions

- Acknowledge and respect unique attributes and viewpoints of individuals

- Give attention to the audience- Incorporating opportunities for social interactions- Creating exciting, enthusiastic and inspiring environments

WHY EXPLORE LEARNING STYLE?- To develop an awareness of how you learn- To highlight your uniqueness- To promote empathy and the concept of valuing differences

- LEARNING MODEL- VAK learning model- 4Mat learning model

PERCEPTION LAYERING

- Concept and techniques encourages you to explore the multitude of stories contain within each and every feature of your landscape

EXAMPLE:a) Small tree in a jungle - Types of trees and

its characteristics - Human uses of this

tree - Shapes and colors - Habitat

b) What is your examples???

CREATIVE THINKING- Making new connection between missing items / elements- Creating the new idea of interpretation

WHY USED CREATIVE THINKING?1. Expanding your point of view 2. Developing content and style of commentary3. Having fun4. Implementing a marketing and advertising strategy5. Building a repertoire of guiding and presentation

techniques6. Developing itineraries7. Negotiating situations8. Give more than one point of view9. Challenging cliché and offering a fresh approach10. Developing theme and story lines

PRINCIPLES OF CREATIVE THINKING

MomentumDesire to seek alternativesRemoving the concept of failureAccepting that some techniques that might appear foolishChallenging your belief that you are not creative

CREATIVE THINKING TECHNIQUES

60-SECOND PLUNGEWHY?ADVANCE AND EXTENDRANDOM WORD ASSOCIATIONBRAINSTORM TREE

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