toyota kata › images › meeting › 092016 › ...learning objectives • an improved...
TRANSCRIPT
WE WANT TO IMPROVE OUR TEAMS USING THE
SCIENTIFIC METHOD AND BUILDING HABITS AND REPEATABLE PATTERNS
FOR SUSTAINABLE OUTCOMES!!!
2
WE WANNA KATA
3
OUR PLAN
• Cover the basics • Talk through an example • Work through your own experiment
4
LEARNING OBJECTIVES
• An improved understanding of the Toyota Kata
• Your own experimental starting point for applying it at your organization
• Tools to apply the kata 5
WHAT’S TOYOTA
6
WHAT IS A KATA
7
“A predefined, choreographed series of movements, keeping in sync with dynamic,
unpredictable actions”
Practice on Principles
KATA AS A PICTURE
8
Target Condition
Next- Better
Condition
KATA AS A PICTURE
9
Target Condition
Next- Better
Condition
REFORMING THE RETRO
10
REFORMING THE RETRO
11
Do more!
Do less!
I have questions?
Start doing!
My thing won! WOOT We out-voted QA! Wait - what are we trying to improve,
anyway?
REFORMING THE RETRO
Clear the Noise 1) What is our current state 2) Where do we want to go 3) Build intentional experiments
toward that goal
GROOT HAD A PROBLEM
13
It was a dark and stormy night…
... It was the best of times, it was the worst of times…
...Friends, romans, countrymen – lend me your ears...
GROOT AND THE KATA
14
SO LET’S GET STARTED
15
STEP 1: SET YOUR CONTEXT
16
Optimize from inputs Optimize to what next inputs can handle
STEP 1: SET YOUR CONTEXT
17
Focus process: Challenge:
Target Condition: Achieve by:
Current Condition: PDCA Cycles Record:
Obstacles Parking Lot: <- B
ig ->
STEP 1: SET YOUR CONTEXT
18
Focus process: Challenge:
Target Condition: Achieve by:
Current Condition: PDCA Cycles Record:
Obstacles Parking Lot: <- B
ig ->
Software Deployment Unstable environments
Header Calc Core hrs/iter 80
Total outage 24
%age 30%
% outage to <10% of core hours By 4 iterations Next…
STEP 1: SET YOUR CONTEXT: OBSTACLE LOT
19
Obstacle Parking Lot
• No visibility_____________ • No ownership___________ • No understanding of impact • ______________________ • ______________________ • ______________________ • ______________________ • ______________________ • ______________________ • ______________________ • ______________________
STEP 1: SET YOUR CONTEXT
20
Focus process: Challenge:
Target Condition: Achieve by:
Current Condition: PDCA Cycles Record:
Obstacles Parking Lot: <- B
ig ->
Software Deployment Unstable environments
Header Calc Core hrs/iter 80
Total outage 24
%age 30%
% outage to <10% of core hours By 4 iterations 1. No visibility
2. No ownership 3. No
understanding
(get to this in a moment…)
STEP 1: SET YOUR CONTEXT
21
Header Calc Core hrs/iter. 80
Total outage 24
%age 30%
1. No visibility
%age out to <10% of core hours
Header Calc
Core hrs/iter. 80
Total outage 20
%age 25%
STEP 2: PLAN – DO – CHECK – ACT (PDCA): EXPERIMENT LOG
22
STEP 2: PLAN – DO – CHECK – ACT (PDCA): EXPERIMENT LOG
23
No visibility Software deployment
Sep30-Oct14 Step 1) Radiate build status Metric: 60hrs Core hour avail.
• Practice checking the build when deploying • Act on outages
STEP 2: PLAN – DO – CHECK – ACT (PDCA): EXPERIMENT LOG
24
No visibility Software deployment
Sep30-Oct14 Step 1) Radiate build status Metric: 60hrs Core hour avail.
• Practice checking the build when deploying • Act on outages
No one did anything
• Results are not actionable • Not empowered • Partner teams don’t care?
STEP 2: PLAN – DO – CHECK – ACT (PDCA): EXPERIMENT LOG
25
No visibility Software deployment
Sep30-Oct14 Step 1) Radiate build status Metric: 60hrs Core hour avail.
• Practice checking the build when deploying • Act on outages
No one did anything
• Results are not actionable • Not empowered • Partner teams don’t care?
• Practice checking the build when deploying • Act on outages
Oct14-28 Step 1) L&L Step 2) better reason codes Metric: 60hrs Core hour avail.
• People checked • No one built on red builds
• SWAT team for root cause – little change in availability
• <8hrs down might not be realistic • Too much for SWAT
STEP 2: PLAN – DO – CHECK – ACT (PDCA): EXPERIMENT LOG ANATOMY
26
First Experiment
Next Experiment
Next Experiment
Next Experiment to infinity, or…
STEP 2: PLAN – DO – CHECK – ACT (PDCA): EXPERIMENT LOG ANATOMY
27
Prediction Evidence
YOUR ROLE
28
CO
AC
HIN
G K
ATA
The Five Questions 1) What is the Target Condition?2) What is the Actual Condition now?
-------(Turn Card Over)-------->3) What Obstacles do you think are preventing
you from reaching the target condition?Which *one* are you addressing now?
4) What is your Next Step?(Next experiment) What do you expect?
5) How quickly can we go and see what we Have Learned from taking that step?
*You’ll often work on the same obstacle with several experiments
Reflect on the Last Step Taken
Because you don’t actually know what the result of a step will be!
1) What did you plan as your Last Step?
2) What did you Expect?
3) What Actually Happened?
4) What did you Learn?
-----------------------> Return to question 3
Facilitate and coach. Elicit the answers from your team – don’t answer for them!
WARNING! IT’S HEAVY!
29
“In shu, we repeat the forms and discipline ourselves so that [we] absorb the forms... We remain faithful to these forms with no deviation.
Next, in the stage of ha, we make innovations. In this process the forms may be broken and discarded.
Finally, in ri, we completely depart from the forms, open the door to creative technique, and arrive in a place where we act in accordance with [our desired outcomes and values].”
Endo Seishiro shihan – Aikido master
THE END.
Focus process: Challenge:
Target Condition: Achieve by:
Current Condition: PDCA Cycles Record:
Obstacles Parking Lot:
CO
AC
HIN
G K
ATA
The Five Questions 1) What is the Target Condition?2) What is the Actual Condition now?
-------(Turn Card Over)-------->3) What Obstacles do you think are preventing
you from reaching the target condition?Which *one* are you addressing now?
4) What is your Next Step?(Next experiment) What do you expect?
5) How quickly can we go and see what we Have Learned from taking that step?
*You’ll often work on the same obstacle with several experiments
FURTHER (& FAVORITE) READING
31
Mike Rother • http://www-personal.umich.edu/~mrother/Homepage.html
Hakan Forss (Vision worksheet, and Kata in Lego!) • http://www.methodsandtools.com/archive/toyotakata.php
Melissa Perri (Kata in Product) • http://melissaperri.com/?s=kata#.V5gao5MrKL8
The Toyota Kata by Mike Rother • On Amazon!
IMAGE (& OTHER) CREDITS Vision and PDCA sheets, samples from • http://www-personal.umich.edu/~mrother/Homepage.html
Materials shared via Forss & Rother under Creative Commons • https://creativecommons.org/licenses/by-nc/3.0/
Toyotas • http://static.cargurus.com/images/site/2008/08/29/01/32/1991_toyota_camry-
pic-17525.jpeg • http://hdwpics.com/images/31B342D316D2/Toyota-Supra-2015.jpg
• http://www.futurecarsreviews.com/2016-toyota-prius-concept-picture-hd-wallpaper-dmnin/
Barbell • http://www.academy.com/shop/pdp/cap-barbell-lb-solid-hex-
dumbbells#repChildCatid=162222 Karate person
• Freepic.com
Quotes • Peanuts – Schulz
• Tale of Two Cities – Dickens • Julius Caesar – Shakespeare
32
THANK YOU Questions?
Proprietary and Confidential. © 2016 ThoughtWorks, Inc. All rights reserved. Copying, distributing, or disclosing by any method is strictly prohibited.
THE VALUE STREAM
34