Learning & Development @ Cenpeid

Genesis

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Initially Human Resource Development Institute (HRDI) was created with 3 Class Rooms & Computer Lab In August 2002. CENPEID was launched on 27th January 2005 with first

DRUM* Training Program

Right from its inception in July, 2002, TPDDL felt the need to create training facilities for TPDDL Employees. Ministry of Power, Govt. of India

supported the concept of making CENPEID as National Training Resource.

• Covers all segments of workforce (Jr. Management to Sr. Management), Outsourced workforce, Community members, Employee Wards/family members

• Hands on training for Technicians and Linemen• Leadership/Behavioral/Quality/Customer Orientation training• Technical / Non-technical / Safety training• Mixed approaches used: Classroom, Demo, Interactive discussions, Case study,

Hands-on, Field visits, etc. • Program implementer under R-APDRP / (USAID & MoP)• Earning revenue from training assignments

CENPEID has scored highest (90%) rating in the DRUM Training Score card.

and Now Cenpeid …………

Aspiration Statements of Cenpeid.

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To be a center of excellence in electricity distribution sector for imparting technical, behavioral & leadership training & development to meet business objectives.To be a center of excellence in electricity distribution sector for imparting technical, behavioral & leadership training & development to meet business objectives.

Cenpeid’s VisionCenpeid’s Vision

Cenpeid’s MissionCenpeid’s Mission

•Design and deliver high quality and targeted technical training to familiarize utility personnel with technical systems, equipments & processes, and advanced technology in power distribution.•Design and deliver high quality and targeted behavioral & leadership development programs to enhance supervisory and management capabilities and capacity. •Develop a pool of competent faculties – internal & external – to address the training & developing needs. •Build & sustain a learning culture in the organization, and to create an infrastructure needed for the same.

•Design and deliver high quality and targeted technical training to familiarize utility personnel with technical systems, equipments & processes, and advanced technology in power distribution.•Design and deliver high quality and targeted behavioral & leadership development programs to enhance supervisory and management capabilities and capacity. •Develop a pool of competent faculties – internal & external – to address the training & developing needs. •Build & sustain a learning culture in the organization, and to create an infrastructure needed for the same.

Learning & Development – At a Glance

LEAD – Short, Inspiring,

Motivational Story Sharing

Focused Group Training (Soft

Skills & Functional)

Functional / Technical Training (Job/Role Specific)

Competency Based Training

HOTT Centre – Hands on

Technical Training

Reach-Out Training Programs

External & High Value Training

Programs

Training Programs for External Participants

Higher Education Opportunities &

Rewards

Knowledge Management -

Shiksha & SeekhMentoring Internships

Theme Based / Guest Lectures

DOSEC (Distribution Operations & Safety Excellence Centre)

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In 2013, to give special emphasis on technical & safety related training, Tata Power – DDL has formed Distribution Operations & Safety Excellence Centre

(DOSEC) to support various training programs as defined in CEA Safety Training Regulations 2010. Ministry of Power (MoP) & Central Electricity Authority (CEA) has given accreditation for providing training as per the

regulations applicable to the workforce in power distribution sector.

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Types of Trainings provided by Cenpeid

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Variety of programs

Employee Health & Well Being

Women Empowerment & Socio-Economic Programs

Technical Programs

Management Programs

Functional (Job/Role Specific)

Cross Functional Programs

Health & Well being

Customer Centric

Programs

Computer Training

Programs

Women Empowerme

nt

Reach-Out Programs

Faculty Development

Programs

Induction Training

Outbound Training

Training for Promoted

Employees

Training for External

Participants

Socio-Economic Programs

BA Programs

Employee Exchange Programs

Theme Based Guest

Lectures

Cenpeid: The preferred T&D partnerTraining imparted in various areas / domains

Training coverage: all segments / levels of workforce (Jr. to Top) • Hands on Technical training (HOTT) for Technicians & Linemen• Technical / Safety Training:

Various ‘Distribution Equipments’ Operations & Maintenance Advanced subjects like SCADA, GIS, AMRI, Smart Grid, etc. Safety training: Procedural, Behaviour, General

• Management Training: Leadership Development programmes Behavioural / Attitudinal / Motivational training Communication, Team Work, Interpersonal Effectiveness Quality, Problem Solving, Innovation & Creativity Customer Orientation & Satisfaction

• General: Change Management, Stress management, Conflict Management, Emotional Intelligence, Negotiation Skill, etc.

Sample Listing for demonstration purpose

Tailor made as

per Needs

Mixed approaches used: Classroom, Demo, Interactive discussions, Case study, Hands-on, Field visits, etc.

Training to External Participants

Regulators from Nigeria Engineers from Bhutan MP State Regulators Training

MP Discom Engineers Training

World Bank Sponsored Program for Russian

Delegates

Executives trainees (Electrical Engineers) from

MP

Training of Electrical Inspectors of Delhi Govt.

Metering & Revenue Protection Training for

DHBVN employeesProficiency Inculcation

Program for PSPCL

Month-long intensive training for CSPDCL (6

Batches)

Week-long orientation training to Tata Power (14

Batches)

DRUM/RPADRP programmes: >250

trainees from 10+ SEBs

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Training Facilities - Auditorium, Class rooms, Seminar halls or Syndicate Room, Computer

rooms as well as Laboratories, Library, Facilities for Sports, Recreation, Hostel,

Mess, Canteen, Model Rooms etc.

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Cenpeid Campus

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Training Infrastructure Details

2 Auditoriums

7 Class rooms

1 Seminar Hall

2 Syndicate Rooms

1 Computer Lab

2 laboratories

1 Library

1 HOTT Centre

Residential Campus to

accommodate 100 residents/trainees

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Cenpeid Infrastructure (1)Cenpeid has all the modern facilities in its training cum residential campus. The training campus houses centrally air-conditioned auditoriums (2 Nos.), classrooms (7 Nos.) and Computer Lab. Each classroom / auditorium / lab is fitted with computers, LCD projectors, white boards, charts. Facility of high-speed LAN network using Optical Fiber has been provided.

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Cenpeid Infrastructure (2)An in-house Cafeteria works in its campus to cater lunch/dinner for the trainees/ residents. Recreation rooms, Indoor sports room, Small dispensary, 2 Badminton Courts. Cenpeid Library has rich resource of books/CDs/Journals on various categories like management, technical, and other self-help books.

Facilities : Demo Room of Distribution equipment

CENPEID has a huge Display Room which showcases various tools / equipments / materials used in our business.

Some “Live Models” for simulation of particular concepts are also kept here.

Facilities : Real life exposure through workshops & sites

While quality slide presentation, vetted through system of checks & controls, are used invariable for all types of training, more emphasis is given on practical training for technical themes, and especially for non-officers cadre. Trainees are taught through: Transformer workshops, Meter Lab, Metering R&D centre, AMRI diagnostic & analysis Centre, Call Centre, Solar plant, SCADA Centre, GIS Development & Analysis Centre, Fault Locating Vans, etc.

Facilities : Hands on Technical Training

The intent of “Hands on Technical Training Center (HOTT)” is to build all electric equipments, accessories used in distribution in such a way that Non-Officers trainees (Supervisors & Technicians / workmen) have a close look & hands-on experience at ground level for all activities of its erection, operations, maintenance services etc. Since the supervisor & workmen are less qualified, core courses have been developed in local Hindi language also. In view of low level of reading ability visual aids have been developed to make key concepts easily understandable, e.g. • Operation of switch gears, • Connections in Feeder & Service pillar, • Standard procedure of Earthing, • Transformer maintenance, • Use of testing instruments, • HV LV overhead and underground system including

Cable Jointing, and • Last but not the least, all Safety procedures while

working.

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Higher Education Opportunities & Rewards

Higher Education

Non- qualified workmen to

qualifying in ITI

ITI certificate holders to Diploma in Engineering

Diploma holders to

graduate in Engineering

Engineers / Executives to

acquire M Tech / MBA /

Ph.D

Company Sponsored & Self – Sponsored

Various Methodologies / Multiple Learning Channels

Higher Education Tie-up & Reward

Tie up with A-grade management

institutes – IIM’s, MDI, XLRI, TMTC, SAP

Employee Exchange Programs & International

Exposures

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Training Evaluation

Training Evaluation Policies & Systems

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Broad approaches used in measuring the training effectiveness –  Program Effectiveness Score (PER) Level – 1 feedback – The feedback taken from the

participants immediately after the program. Its constitutes various attributes like Meeting Program Objectives, Program Design & delivery, Perceived Impact, Quality Index, Participant Suitability, Utilization Index, Infrastructure Index & Faculty Index.

Level – 2 feedback – The feedback taken from the reporting officer about the employee who has attended the program on quarterly basis. In this various attributes like Increase in the subject knowledge, improved the skills, enhanced the productivity/quality & overall a visible change in the attitude of the employee.

Cenpeid Internal Satisfaction Survey – There is an online internal customer satisfaction survey. The responses are compiled & analyzed for inferences. Various ATRs prepared & the subsequent changes made in the content & delivery of the program

Strategizing L&D with organizational goals

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TPDDL Score India Top 50 - 2013 TPDDL Score India Top 50 - 2012 TPDDL Score India Top 50 - 20112014 2013 2012

68%

70%

72%

74%

76%

78%

80%

82%

84%

83%

79%78% 78%

74%

79%

82%81%

83%

80%

83%

81%

TPDDL Learning Environment Score in GPTW Survey

Management does a good job of developing managers for leadership positions. I am offered training or development to further myself professionally.

GPTW Surveys acknowledge consistent all-time high scores of TPDDL Learning environment ahead of Top 50 companies covered in the surveys over the years.

Strengthening Learning Culture@Tata Power-DDL Thru Large & Competent pool of Internal Faculties

2011-12 2012-13 2013-144.35

4.4

4.45

4.5

4.55

4.6

4.444.49

4.60

Faculty Index

Faculty Index2011-12 2012-13 2013-14

4.35

4.4

4.45

4.5

4.55

4.6

4.44

4.6 4.6

Quality Index

Quality Index

Besides full-time Core Faculties, TPDDL has 250+ “Internal Faculties” from various functions of TPDDL who are SME (subject matter experts) in their respective areas / subjects. With ongoing process of identifying, selecting and re-training the internal faculties, now this pool has become a very useful asset for L&D. We organize R&R ceremony to felicitate all our Internal Faculties based on the rating and no. of sessions taken). They are also sponsored for their development plans to hone their domain areas & trainer skills.

Ability to Communica

te

Ability to Generate Interest

Subject Knowledge & Expertise

Level of Enthusiasm Displayed

Ability to achieve

objectives

Utilisation Index

Program Design

Program Delivery

Perceived Impact

Campus Ambience

Participation Suitability

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Any Other Significant / Relevant Information

Recognition of TPDDL Training Practices by ISTD

Tata Power – DDL has been recognized for its L&D practices in ISTD

National Award for Innovative Training Practices 2013-14

Key Recognitions

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Excellence in Training Award’ 2011 Green Tech Training Excellence Award’ 2012 ISTD National Award for Innovating Training Practices ‘2014

Key Recognitions

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“JRD QV : 600+ for achieving & sustaining continuous excellence” by Tata Group Chairman, Mr. Cyrus Mistry

(2014)

Key Recognitions

“National Award for Meritorious Performance”(2004-05, 05-06, 07-08, 08-09)

“Utility of the Year”Asian Power Awards

(2007-2012)

”Utility of the Year”India Power Awards (2008, 2010, 2011)

“Innovative Implementation of GIS”

Edison Electric Institute, USA (2008)

”Innovative Technology”India Power Awards

(2009 – 2011)

“IPPAI POWER AWARDS”(2012)

”Technology Award (OMS) ”Asian Power Awards

(2012)

“Best Performing Utility- Urban”Enertia Power Awards

(2012)

”IT Innovation Award (OMS)”NASCOM & CNBC TV 18

(2012)

“Best Performing Private Discom”Power Line Awards

(2013)

“Best Companies to Work for”(2013)

“Excellence in Training & HR leadership”

Greentech HR Awards (2012)

“Safety Innovation Award”Institution of Engineers

(2010, 2011, 2012)

“Policy Advocacy Award”Edison Electric Institute, USA

(2009)

Snapshots of Training to External Participants

DRUM Training Programme (11-15 March 2013) USA, Raleigh / Washington DC - By Tata Power in association with USAID & MoP on Smart Grid (DRUM / USA / Batch 2 for

Top / Senior management)Partners – PFC, REC and Quanta Technology

Training Program for Russian Delegates through World Bank (2-5 December 2013) – at Cenpeid

R-APDRP Training Program on ‘Financial Management of Distribution Business’

At CENPEID

Induction Training for Junior Engineers of Punjab State Power Corporation on ‘Best Distribution Practices and

Consumer Orientation’ (14 Jul – 2 Aug, 2014) at CENPEID

Reach out Training Programs : Snapshots

Think Outside the Box - Innovation

Stress Management & Relaxation Techniques

Value Based Customer Services

Snapshots

Women Oriented Programs

Class Room Training

Training for Working at height

Simulation & Practice Yards

Training for Use of PPE First Aid Training

Faculty Reward & Recognition : Snapshots

Other Initiatives @ Cenpeid

Learn, Lead, Share….

For further details, please contact Mr. Bharat Chhabra, HoG (L&D) on Mobile: +91 987 111 7284, Email id: bharat.chhabra@tatapower-ddl.com