tqm & hr consolidated
DESCRIPTION
TQM & HR ConsolidatedTRANSCRIPT
TQM & HRList of Attempted Questions and Answers
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Calibration activity carried in company isHow TQM helps in reducing costQuality planning isVender assessment is
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Common elements of winners areEuropean quality award is for
MBQA is eligible for
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Malcolm baldring award seeks improvement in
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Crosby's objective of qualityDr. Deming believesIshikawa developmentType of variation is due to
Customer satisfaction surveyDimension
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Poor service is due toService characteristic True/False Question Correct Answer Multiple Choice Multiple Answer Question
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Circle symbolLCT meansPareto analysis is
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X bar means
ISOISO currently in useISO emphasis onLead assessor
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Estimate made by managementForecastsStatistical methodWork study method
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CoachingCommittee assignmentSensitivity trainingSimulated decision games
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In ISO the focus on customer
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Responsibility for quality objective
The management review conducted
The management representative is responsible far
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CMM isCritical process maturity concept includeManaged level of processProcess is managed level
Capability of any processPPK is device whenProcess capability is Device to find outThe difference ppk & cpk
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Kaizen isQuality circle benefit toQuality circle can solve problem related toTQM promotes
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Activities outsourcedThe process mappingThe quality manual haveThe role of management in QMS
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BureaucraticExcellence meanLeadership from top
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Team work mean Multiple Choice Single Answer Question Correct Answer True/False
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Need for TQM isPillar of TQMQuality approachTQM focuses on
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Quality approach isTQM & ISO both focuses onTQM approach isWhich tool is used in implementing ISO-9000
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TQM & HRList of Attempted Questions and Answers
ISO is Quality management system.True
Evolution of quality concept. Current era isContinual Improvement
Service Assurance is :-
TQM is a:-Philosophy
Cause & Effect diagram used to :-
Training & development
In statistical quality control, primary concern is :-Control
The management review is carried :-To ensure effectiveness Of QMS
While calculating PPK standard deviation is________.Calculated
Quality circle benefit to Employee.True
While calculating CPK standard deviation is________.Estimated
How TQM helps in reducing cost?By reducing internal failure , By reducing external failure cost
Working together for excellence is ________.Team work
TQM & ISO both focuses on employee.
Confidence with customer , Customer have trust , Employee have knowledge
Identify & organize possible causes of problem , Identify possible causes of problem & determining its relation
________ helps organization reduce employee turnover and absenteeism.
False
Appraisal costBy reducing external salePrevention costAppraisal cost
The need for TQM is due to Cut throat competition.True
Multi- disciplinary approach means :-
Arrow indicates ________.Direction of flow
The TQM approach is based on employee's ________.Participation
In ISO the focus is on :-Enhancing customer satisfaction
Reliability of product means :-Consistency of performance , Performance over period
Current quality concept is :-Continual improvement , Prevention of defect
In inspection primary concern is :-Detection of Defect , Action on only detected defect
Response is________.Speed
The European award uses the criteria of efficiency & effectiveness.True
Process Quality planning means ________.Building quality into processes
Does TQM approach have relevance to Indian industry in context toPeople involvement , Customer satisfaction
Process evaluation is to identify :-
Correct Answer
People from different discipline in organization , People from different department having diff skill
Potential failure prevention , Correctness of product
Management representative.
The management review to be conducted :-As & when required
The evaluation & selection of vendor :-Must have predetermined procedure , Must be assessed
The evaluation & selection of vendor :-Must have procedure for it
Environment policy must contain :-Mission & core values with respect to the enviroment
According to traditional thinking, quality improvement leads to :-Lower productivity
The mean is :-Center of process , Target of process
TQM approach is:-Centered on quality
True
Quality approach is potential failure prevention.True
According to Deming quality improvement is analogous :-To reduction of Variation
The ISO is based on Plan - do - check- Act.True
The Design & Development Review to be carried ________To evaluate ability of product to meet requirements
Which are pillar of Tqm :-Morale , Delivery
TQM emphasises on ________.Small improvement
The planning & implementing Enviromental policy is responsibility of________
Leadership from top should be totally honest & transparent in dealing .
In Quality circle, which problems are solved?Work related
Following are the phases of intervention:-Formulation stage , Maintenance stage , Implementation stage
Leadership style from top to bottom is :-
Tqm focus on :-Employee , Customer
While recruiting person he shouldCompetent to perform job , Trained to perform specified job
Senior management was activity involvedImproving efficiencyQuality & productivityManufacturing organization
In ISO the focus is on :-Enhancing customer satisfaction , Delighting customer
Strategic quality management means :-Strategic Improvement
CPK is 1' 33 means 64 PPM.True
While setting Quality objective, ________ to be considered.Customer need
While setting Quality objective, What is to be consider :-Customer need
True
ISO - 14001 is :-
________ is responsible for quality objective.
Totally honest & transparent , Providing consistent vision / direction
Correct Answer
By Applying basic principle, the process improvement will be in organization's focuses on work process.
Powerful management tool to be used by an organisation to control the environmental hazards.
Top management
What is CMM ?Capability maturity model
According to Deming, Quality problems are :-Due to management
________organisations are not eligible for MBNQA.Software
ISO 14001 is the management representative, responsible for :-Planning and implementing policy
Does TQM approach have relevance to Indian industry in context toCustomer satisfaction , People involvement
Malcolm Baldrige national quality award is for ( MBNQA ) :-Total quality management
Business objectives are derived from mission statement.True
Focus on work process , Maintain self esteem of other
Reputation means________.Past performance
While setting Goal ,following things to be consider.Marketability of product , Organization need
Integrity means :-True to our words
Documents in company are controlled by :-Management Representative.
PP & PPK is calculated for :-Initial production run , Initial process setting
TQM promotes________Team work
Payment Against warranty is________.External failure cost
By Applying basic principle the process improvement will be in organization's :-
The role of management in QMS is to provide resources.True
Physical facilities is tangible dimension.True
Quality means________.Fitness for use
Zero Deviation means product is set on mean.True
The competence of the employee means :-
Employee should be involved in :-Decision making , Participation
The supplier must provided ________ information to management.Adequate
Quality approach is continual improvement.True
Value is for which customer is paying.True
What is quality policy?Overall intention & direction of organization towards quality
Special characteristic means :-
Recruitment & Selection are critical HR issue.True
True
Lead assessor is :-Qualified personnel , Leading team of auditor
Competence of personnel performing work affective quality , Evaluale the effectiveness of action taken , Maintain appropriate Record
Product characteristic which affect fit/ function / Regulation , Characteristic of product which are regulatory requirement.
Enviromental impact is any change to the environment, whether adverse or beneficial.
The documents of external origin ________Should be controlled separately
The soft side of TQM include Training on jobTrue
TQM is aiming :-Long term success
In ISO the focus on customer is ________In Enhancing customer satisfaction
Training helps organization Reduces employee' turnover.True
CMM is use for :-Managing software project
In business, vision involve :-Mission statement
Which is not part of cost of poor quality ?Appraisal cost
Dr. Deming Believes that :-Quality & Productivity walk in hands
The non conforming products are ________.Identified & controlled
Planning of internal hazardous material & its disposal________.Contains Planing aspect
By adopting Tqm philosophy, it benefit to :-Organisation , Employee
Failure mode & effect Analysis is prevention tool.True
Quality approach is________Potential failure prevention
ISO calls for Product approach.False
Enviroment indudes natural resources.
True
ISO - 9000 -2000 this revision of ISO is currently in use.True
Capability maturity model
Need for Tqm is due :-Cut throat competition , Customer requirement
HistogramTo prevent defectCause & effect diagramCommon causes
Rectangle represent ________ While plotting flow chart.Steps in Activity
Single status
Plan aspect contains :-Planning of internal hazard & its disposal
The inviromental policy must :-
Tally chart is :-Data collection tool
European award is given to any country.False
What is environment?Surrounding in which an organization operates.
What is EMS?Enviromentel management system
To assess customer satisfaction levelPhysical facility
Model used in software industry to check the quality is called________
Correct Answer
________ is important in providing some underpinning of the sense of shared responsibility.
Commits to prevention of pollution , Be Relevant to the activity , Comply with legislation
Correct Answer
Inadequate resourceVary from time to time
In TQM "Total" means Total Organization.True
The inviromental policy must contain & communicate the :-
The Quality problems arises :-Due to management , Due to Employee
Bar chart is :-Frequency Distribution tool , Data analysis tool
Competitive advantage will be achieved by :-
Diamond represent ________ while plotting flow chart.Decision point
The role of management in QMS is :-To provide resources , To provide support
Which of the following is not process input?Testing
Before Accepting the order :-It should be reviewed
The role of management is :-
Cost of poor quality comprises :-Cost of internal failure , Cost of external failure
The quality manual have :-Level 3
ISO 9000 & TQM are supportive to each other.True
TQM focuses on :-Customer
Mission & value with respect to enviroment , Control & improve enviroment , Enviromental impact
Serving customer in excellent fashion , Get in pat from customer & convert in service , Technological improvement
To provide Resources , To define EMS , To monitor the effectiveness of the system
The quality manual have one Level.False
Quality is fitness for PurposeTrue
False
What is part of cost of poor quality?External failure cost
________ provides the competitive advantage.Serving customer in excellent fashion
Predictable
What is document control?Document Required by EMS to be controlled
CMM is nothing but :-Use of process means , Capability maturity model
CP & CPK is calculated :-To predict future process , To predict future product performance
The quality approach is ________Potential failure prevention
The human Resource :-Must be competent
Common elements of winners are :-
What CPL indicates ?Process capability relative to lower specification limit
Binging or end of operationLower control limitData analysis told
The performance of process is in controlled condition then it is called process at managed level.
The variability in process is reduced, then the process become more :--
Senior management was actively involved , Control of overall process , Focus on customer
Correct Answer
Average of reading
When cpk is less than one, :-Process is not capable , Process is volatile
In parato Analysis, we have to focus on problem which contribute :-80 % Of total problem , 80 % Of causes.
The operational control in EMS is :-The process of controlling environment
By adopting TQM philosophy, it benefits to :-Organisation & employee
In TQM, approach to employee is to involve people.True
When the process is called under control?When it is within specification
Benefit of model based improvement are :-Establish common language , Models are comprehensive
Consistence , Repeatable , Predictable
The base of Tqm is________Employee involvement
True
International organization far standardISO - 9000 -2000PreventionQualified personnel
In control chart, X bar means :-Average of Reading
Enviromrntal Policy
Common features of CMM is how to produce software product which are :-
Each Environmental objective must be traceable back to the Environmental Policy statement.
Correct Answer
In ISO - 90001Quality policy declare by management. Similarly what is specified in ISO - 14001?
ISO - 9000- 1994 is ________Model for quality Assurance
Histogram is used to compare data.True
Dimensions of quality are :-Performance , Feature , Reliability
True
ISO emphasis on :-Prevention
Quality
ISO - 14001 gives stress on :-
Which is not Business objectivity?Supplier satisfaction
Tool is used in TQM implementation is ________.P -D - C - A
Knowing capability of any process is required to ________.Predict the behavior of process
________ is the machine down time.Waste
When the process is ________ then it is under control.Within specification
True
Quality circle encourage :-Tem work , Participation
The management review to be conducted :-At predetermined Interval , As & when required
Venders are assessed on predefined criteria if some activity are outsourced.
________ is a strategic effort, directed at attaining business objective, through preventive action.
Plan - Do -check -Act , Enviromental protection , Prevention rather than detection
The main business process objective is to serve the customer in excellent manner.
Process Quality planning means :-Building quality into processes
Control chart shows :-Performance of process
Zone in Tolerance means :-
Quality policy is defined by employee of organisationFalse
In inspection primary concern is :-Detection of Defect
Who is responsible for Deploying quality policy?Top management
TQM approach is based on Participation.True
ISO 9000 & TQM are :-Supportive to each other
Bar chart shows how data is spread across the range.True
True
C S Sanker
HRD is a total system with various :-Sub systems
Plateaus
One of the advantages of 360 degree appraisals is that :-It reduces bias / prejudice
Gap between adequate service & desired service , Gap between min & max expectation
There is a growing awareness by employers of the value of the employer `Brand'.
The following personality holds the view that HRD is a developmental oriented planned effort in the personnel area :-
Occasionally, learning curves show ________, which are the areas in the learning curve which indicate no progress in learning.
The model of planning as a people process has benefits to :-Groups , Divisions , Constituent companies
The following is not an essential objective of HRD :-
True
The very purpose of worker being at workplace is his :-Work
Sales figures , Production output
Simplest method of assessmentBased on measures of productivityVary in their degree of sophisticationSystematic analysis of work
M. M. Khan remarks that HRD is the process of :-Increasing knowledge , Capabilities , Positive work attitudes
Training needs may be assessed by identifying :-
Commitment
Lecture courses is often an "In-house" activity in any organisation.True
HRM
Commitment
False
To minimize the utilization of human resources for the achievement of individual
Different application forms may be necessary for different kinds of work.
In Results Method to appraisals, Manager can consider results in form of :-
Correct Answer
The gap between skills possessed by employee and those required for the job
A key issue in planning for action is how to motivate ________ to organisational change.
If proper ________ activities have been conducted, there should be no need to masquerade the salary.
If there is no ________ the organisational tasks may not be done at all or are done at a slow pace.
Employees of an organisation cannot participate in HRD audit. It is concerned only with top management's views and goals.
True
Performance Ratings must be ________.Job related
Job data on features of the job can be collected from :-
True
HRD at organisational level talks of :-
True
HRD has become a popular concept now, particularly in the :-Business world
Age & Performance
When costing projects
Guidance through advice / suggestionsStudy of specific organisational problemUnstructured group interactionActing out managerial problems
Active participation of employees in Appraisal interviews helps :-
Quality control is a management process which consists of :-
Organisational change through continuous learning is necessary for organisations to survive in today's world.
Employees who perform the job , Other employees who watch the workers , Trade job analysts
One of the reasons for delayed improvement of QWL is lack of consciousness among employees.
Organisation's manpower planning , Training , Performance appraisal
A trainer should concentrate developmental activities on category of "Problem Children" to get best results.
HR Manager has to consider these dimensions while planning for career developmental activities:-
Balancing the cost between the utilization of plant & work force is especially important :-
Correct Answer
To identify root causes & obstacles to performance , To generate constructive ideas for improvement
Problem children
The following tamper the constitutionalism of an organisation :-
________ gives the employees a feeling of gaining something extra.Fringe benefits
True
Human resources
True
Individuals
The opportunities are for new ________.Ventures
Manufacturing processes
Social adaptation
Management succession is a direct responsibility of :-CEO & Top Management
Evaluate actual quality performance , Compare actual performance to quality goals , Take action on the difference
________ are those people who have great potential and genuine capacities but not utilising it at all.
Bias on part of management , Lack of privacy , Improper process of discipline
Some of the competencies like attitudes, skills, perspectives etc may cut across all levels and departments in the company.
In today's competitive business environment, the most important resource is considered to be :-
In sensitivity training, the interaction of participants is facilitated by a professional behaviour scientist.
Generally, for immediate future, succession plans are prepared for :-
While examining top management's style of managing people, HRD consultants examine :-
The leadership styles of managers , Human relation skills of managers , Attempts to create a learning environment in company
There has been a general feeling that quality control concepts are applicable to ________ only.
Organizations should take positive measures to facilitate ________ of new employees through Induction.
If Appraisals are not conducted properly, it can lead to :-Wastage of time , Feeling of frustration , Strategic failure
A well designed training programme :-Is planned in logical manner
Good HRD practices do not make any difference on many counts.False
The Personnel needs of an organisation are identified in :-Human resource planning
Tendency to "Top out"
The customer requirement to be reviewed :-Before supply of product , Before commitment of supply of product
Poor service is due to :-Inadequate Resources
Dr. Deming worked in which country ?Japan
Vender Assessment is :-Appraisal cost
Continual improvement is in :-Enviromental objective , Audit Result , Corrective action
Prevention of pollution is prevention of cause of pollution.True
The primary responsibility of human Resource is ________To provide competent person
Continious improvement is improvement of inviromental system.True
The documents of external origin :-Should be controlled separately
Enhancing customer satisfaction
The drawbacks of skill-based pay schemes are ________ and the lack of performance contingency.
Correct Answer
Top managementEstablishment & implementation of QMSAs & when required
False
The evaluation & selection of vendor ________.Must have procedure for selection
What are critical HR issue ?Recruitment & Selection , Training & development , Appraisal
ISO calls far :-Product approach
In quality Assurance primary concern is:-Co-ordination
The need fore CMM is :-To ensure that the product is consistent
What is core value?Excellence
Calibration Activity in company is :-Appraisal cost
Process capability is :-Long term performance of process
Finance is pillar of TQM.False
The management representative is responsible for :-Establishment & implementation of QMS
What are main business process objectiveCustomer service , Profit & loss
The ISO is based on :-Plan - do - check- Act
Mission conveys the massage about what & who is :-Company
Continual improvement which focusses on the improvement of of the EMS, must be reviewed every monthefor any changed aspects and impacts.
If some activity are outsourced :-
Significant aspect means Perceived Risk.True
When the process is in mature stage, it means ________.Process is defined
________ is calibration activity in company.Appraisal cost
Gap 5 is :-Gap between expectation & perceived service
The difference of USL & LSL is range.False
Cost of quality includes :-Prevention cost , Appraisal cost , Cost of internal failure
ISO emphasis on Detection.False
What CPU indicates ?Process capability relative to upper specification limit
The process mapping means sequence & interaction of process.True
In TQM - M stands for :-Management
True
HR policies must be correlated with :-Company vision
Ishikawa is the originator of :-Fishbone Diagram , Cause effect Diagram
Control chart is :-Process monitoring tool , Process control tool
Vendors are assessed on predetermined criteria , Procedure to be followed for assessing vendor
Process capability is only calculated when it qualify Bell shape curve.
The objective of ISO-9000________Customer satisfaction
Failure Mode & Effect analysis is used as :-Prevention tool , Analysis tool
Corrective action means :-Action taken on detecting NC , Action taken on observed NC
________ brings cultural change.Small improvement
Circle represent ________ while plotting flow chart.Beginning or end of operation
TQM approach centered on quality.True
TQM approach is based on :-Participation
The process evaluation is to identify :-Potential improvement in process
The records shall be maintained to provide :-
According to she wart, types of variation are :-As common & special causes
Intangibility is ________.Service is intangible
True
In TQM "Total" refers to :-Total organisation
False
Enviromental impact is :-Any change to envioment resulting from organization activity
Evidence of conformity to requirement , Demonstrate effectiveness of system
Documents in company are controlled by Management Representatives.
When process improvements are institutionlized, the process is optimized level
The Enviromental policy contains :-Commitment to prevention of pollution
Analysis is :-Process monitoring tool
Any process is to be ________.Controllable
The management review to be conducted ________.At predetermined interval
The benefits of Quality circle can be experienced by :-Employees , Organization
Capability maturityProcess capabilityProcess is controlledPerformance is model respectable
Measuring instrument should be :-Calibrated , Adjested & Re-Adjested , Properly located
The ISO is based on :-Plan - Do - check - Act , Continual improvement
All employee in organization must :-Understand & recognize commitment
Poor service is due to Poor people.False
While calculating PPK standard deviation is :-Calculated
Payment Against warranty is :-External failure cost
To predict the behavior of processesTo establish initial process specificationWhether process follows natural variation or notMethod of calculating Std. Deviation
Record may be :-
Correct Answer
Correct Answer
Procedure to control its use.
ISO is known for :-Quality management
Gap 5 is Gap between expectation & perceived service.True
Objective of finding cost of quality is to analyze it, reduce it.True
Which of the following are depicted as the levels of the TQM?Culture , Management style
The benefite of ISO 14001 are applicable to :-
Which revision of ISO is currently in use?ISO - 9000 -2000
Which type of organization is not eligible for MBNQA?Manufacturing
Service characteristic of perish ability means :-Service can not store
True
Factor in GAP 1 is :-
Small changeEmployeeContinuous improvementEmployee participation
________ is one of the major business processes.Customer servive & supply chain
Control chart is :-Process control tool , Process monitoring tool
Who is responsible for quality objective?
The organisation which adopts it , Adjacent property owner & enviroment
Periodic review of process to be taken to ensure consistency of process.
In sufficient market research , Luck of interaction between management & customer , Luck of communication
Correct Answer
Top management
TQM culture is :-Continuous improvement
In ISO the focus is on :-Delighting customer , Enhancing customer satisfaction
Quality planning is :-Prevention cost
Quality circle encourages Employee Participation.True
ISO - 9000- 1994 is Model for quality Assurance.True
Lead assessor is Qualified personnel.True
Quality circle encourage :-Participation , Tem work
The benefits of Quality circle can be experienced by :- Employees , Organization
True
In inspection primary concern is :- Detection of Defect , Action on only detected defect
CPK is 1' 33 means four sigma process. True
The supplier must provided ________ information to management. Adequate
Following are the phases of intervention:- Formulation stage , Maintenance stage , Implementation stage
Single status
Product quality planning should address capability & qualification of equipment.
________ is important in providing some underpinning of the sense of shared responsibility.
In ISO the focus on customer is ________ In Enhancing customer satisfaction
Tally chart shows the :- Frequency of event
Gap 5 is :- Gap between expectation & perceived service
TQM focuses on customer by Delighting customer. True
TQM promotes________ Team work
ISO - 9000- 1994 is ________ Model for quality Assurance
In TQM, approach to employee is to involve people. True
By adopting TQM philosophy, it benefits to :- Organisation & employee
The quality approach is ________ Potential failure prevention
The role of management in QMS is to provide resources. True
The management review to be conducted :- At predetermined Interval , As & when required
In statistical quality control, primary concern is :- Control
The primary responsibility of human Resource is ________ To provide competent person
The role of management in QMS is :- To provide resources
The Design & Development Review to be carried :- To evaluate the ability of Design to meet Specification
The evaluation & selection of vendor ________.
Must have procedure for selection
Process capability is :- Long term performance of process
The soft side of TQM include Training on job True
Bar chart is :- Frequency Distribution tool , Data analysis tool
Quality
The base of Tqm is________ Employee involvement
Gap 5 is Gap between expectation & perceived service. True
While recruiting person he should Competent to perform job , Trained to perform specified job
True
True
Documents in company are controlled by :- Management Representative.
When cpk is less than one, :- Process is not capable , Process is volatile
In inspection primary concern is :- Detection of Defect
Service characteristic is :- It is intangible
In control chart, X bar means :- Average of Reading
The ISO is based on :-
________ is a strategic effort, directed at attaining business objective, through preventive action.
Process capability is only calculated when it qualify Bell shape curve.
The main business process objective is to serve the customer in excellent manner.
Plan - do - check- Act
CMM is nothing but :- Use of process means , Capability maturity model
Malcolm Baldrige national quality award is for ( MBNQA ) :- Total quality management
Documents in company are controlled by ________. Management Representative
In ISO the focus is on :- Enhancing customer satisfaction , Delighting customer
ISO emphasis on Detection. False
Control chart is :- Process monitoring tool , Process control tool
In business, vision involve :- Mission statement
CMM is applicable to :- Software industry
What are main business process objective Customer service , Profit & loss
The documents of external origin :- Should be controlled separately
The objective of ISO-9000________ Customer satisfaction
Common elements of winners are :-
Which is not part of cost of poor quality ? Appraisal cost
Tqm focus on :- Employee , Customer
The customer requirement to be reviewed :-
Senior management was actively involved , Control of overall process , Focus on customer
Evolution of quality concept. Current era is Continual Improvement
CMM assumes that :- Problems are of managerial nature
Process Quality planning means ________. Building quality into processes
Current quality concept is :- Continual improvement , Prevention of defect
Response is________. Speed
Strategic quality management means :- Strategic Improvement
Working together for excellence is ________. Team work
Who is responsible for quality objective? Top management
________ is the machine down time. Waste
The performance process is repeatable level. True
Benefit of model based improvement are :- Establish common language , Models are comprehensive
The non conforming products are ________. Identified & controlled
Arrow indicates ________. Direction of flow
TQM & ISO both focuses on :- Customer
Reliability of product means :- Consistency of performance , Performance over period
Before supply of product , Before commitment of supply of product
ISO - 9000- 1994 is :- Model for quality Assurance
Which of the following are depicted as the levels of the TQM? Culture , Management style
True
True
ISO - 9000- 1994 is Model for quality Assurance. True
Customer satisfaction , People involvement
________organisations are not eligible for MBNQA. Software
Quality means________. Fitness for use
The ISO is based on Plan - do - check- Act. True
Training helps organization Reduces employee' turnover. True
If TQM done properly :- It brings significant organisational changes
Prevention of pollution is prevention of cause of pollution. True
The benefite of ISO 14001 are applicable to :-
What is part of cost of poor quality? External failure cost
In parato Analysis, we have to focus on problem which contribute :- 80 % Of total problem , 80 % Of causes.
Leadership from top should be totally honest & transparent in dealing .
Enviromental impact is any change to the environment, whether adverse or beneficial.
Does TQM approach have relevance to Indian industry in context to
The organisation which adopts it , Adjacent property owner & enviroment
Cost of poor quality comprises :- Cost of internal failure , Cost of external failure
While setting Goal ,following things to be consider. Marketability of product , Organization need
Objective of finding cost of quality is to analyze it, reduce it. True
Lead assessor is :- Qualified personnel , Leading team of auditor
While calculating CPK standard deviation is________. Estimated
Value is for which customer is paying. True
The process mapping means :- The sequence of operation & interaction of process
Recruitment & Selection are critical HR issue. True
Training & development
Internal audits to be conducted to check the :-
Mission conveys the massage about what & who is :- Company
Management representative.
While calculating PPK standard deviation is________. Calculated
Lead assessor is Qualified personnel. True
ISO is Quality management system. True
________ helps organization reduce employee turnover and absenteeism.
Conformance to ISO - 14001 , Conformance of system for effectiveness , Stuatutory Requirement
The planning & implementing Enviromental policy is responsibility of________
Quality is fitness for Purpose True
TQM culture is :- Continuous improvement
Vendors are assessed based on predetermined criteriaThe sequence of operation & interaction of processLevel 3To provide resources
Dr. Deming worked in which country ? Japan
Analysis is :- Process monitoring tool
Enviroment indudes natural resources. True
The role of management is :-
The operational control in EMS is :- The process of controlling environment
Planning of internal hazardous material & its disposal________. Contains Planing aspect
The company collect document to :- Demonstrate effectiveness of system , Requirement of QMS
Payment Against warranty is________. External failure cost
Capability maturity model
Bar chart shows how data is spread across the range. True
Dr. Deming's contribution is in the field of :- Quality
Correct Answer
To provide Resources , To define EMS , To monitor the effectiveness of the system
Model used in software industry to check the quality is called________
The European award uses the criteria of efficiency & effectiveness. True
All employee in organization must :- Understand & recognize commitment
IS0-14001
Process evaluation is to identify :- Potential failure prevention , Correctness of product
True
In ISO the focus is on :- Enhancing customer satisfaction
Leadership style from top to bottom is :-
Continious improvement is improvement of inviromental system. True
Knowing capability of any process is required to ________. Predict the behavior of process
________ is responsible for quality objective. Top management
The management review is carried :- To ensure effectiveness Of QMS
ISO calls for Product approach. False
Which of the following are depicted as the levels of the TQM? Management style , Culture
Which type of organization is not eligible for MBNQA? Manufacturing
CPK indicate :- Process capability of two side process with centre
The enviromental management system followed by organisation is ________.
Each Environmental objective must be traceable back to the Environmental Policy statement.
Totally honest & transparent , Providing consistent vision / direction
The need for TQM is due to :- Cut throat competition
In TQM - M stands for Money. False
True
Consistence , Repeatable , Predictable
________ is one of the major business processes. Customer servive & supply chain
ISO 9000 & TQM are :- Supportive to each other
In quality Assurance primary concern is:- Co-ordination
Failure Mode & Effect analysis is used as :- Prevention tool , Analysis tool
Creativity means :- Unlimited thinking
Permissibility
ISO emphasis on :- Prevention
________ provides the competitive advantage. Serving customer in excellent fashion
Who is responsible for Deploying quality policy? Top management
True
Which revision of ISO is currently in use? ISO - 9000 -2000
The process evaluation is to identify :-
Cause & effect diagram shows relation between causes & its effect.
Common features of CMM is how to produce software product which are :-
Service characteristic has limited shelf life, which is also known as ________.
Documents in company are controlled by Management Representatives.
Potential improvement in process
The Quality problems arises :- Due to management , Due to Employee
European award is given to any country. False
Cost of quality includes :- Prevention cost , Appraisal cost , Cost of internal failure
Employee should be involved in :- Decision making , Participation
In Quality circle, which problems are solved? Work related
By adopting Tqm philosophy, it benefit to :- Organisation , Employee
Tally chart is :- Data collection tool
Zone of tolerance means :- Gap between adequate & desired service level
Circle represent ________ while plotting flow chart. Beginning or end of operation
Multi- disciplinary approach means :-
Quality approach is________ Potential failure prevention
ISO calls far :- Product approach
TQM is aiming :- Long term success
Working together for excellenceSatisfy all customer needProvide consistent vision direction
People from different discipline in organization , People from different department having diff skill
Correct Answer
Unlimited thinking
Payment Against warranty is :- External failure cost
False
The role of management in QMS is :- To provide resources , To provide support
What is quality policy? Overall intention & direction of organization towards quality
In TQM "Total" means Total Organization. True
Control chart shows :- Performance of process
HR policies must be correlated with :- Company vision
What is document control? Document Required by EMS to be controlled
The evaluation & selection of vendor :- Must have predetermined procedure , Must be assessed
Diamond represent ________ while plotting flow chart. Decision point
Significant aspect means Perceived Risk. True
If some activity are outsourced :-
What is core value? Excellence
Dimensions of quality are :- Performance , Feature , Reliability
The performance of process is in controlled condition then it is called process at managed level.
Vendors are assessed on predetermined criteria , Procedure to be followed for assessing vendor
Environment policy must contain :- Mission & core values with respect to the enviroment
CPK is 1' 33 means 64 PPM. True
What is ISO? International organization far standard
Due to cut throat competitionProductivity -Quality - cost -DeliveryContinual improvement managementEmployee
The TQM approach is based on employee's ________. Participation
The role of management is :-
Excellence means :- Satisfy all customer need
In TQM - M stands for :- Management
The control of enviromental aspect Life side analysis. True
Which is not pillar of TQM Finance
TQM approach is based on Participation. True
ISO 14001 is the management representative, responsible for :- Planning and implementing policy
When the process is ________ then it is under control. Within specification
TQM emphasises on ________. Small improvement
Range is :-
Correct Answer
To monitor the effectiveness of the system , To provide Resources , To define EMS
Difference of minimum & maximum
Which is not Business objectivity? Supplier satisfaction
________ is calibration activity in company. Appraisal cost
Integrity means :- True to our words
Enviromental impact is :- Any change to envioment resulting from organization activity
Quality planning is :- Prevention cost
False
Incoming material inspection is :- Appraisal cost
What are critical HR issue ? Recruitment & Selection , Training & development , Appraisal
Service characteristic of perish ability means :- Service can not store
The ISO is based on :- Plan - Do - check - Act , Continual improvement
The management review to be conducted ________. At predetermined interval
The quality manual have one Level. False
When cpk is less than one, :- Process is volatile , Process is not capable
Potential failure preventionCustomer satisfactionEmployee participationP - D - C - A
When process improvements are institutionlized, the process is optimized level
Correct Answer
Physical facilities is tangible dimension. True
What is the need of EMS Audit?To checking effectiveness of EMS
In TQM approach towards employee is :-Involve people
TQM & HRList of Attempted Questions and Answers
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TQM & HRList of Attempted Questions and Answers
Training & development
While calculating PPK standard deviation is________.Calculated
While calculating CPK standard deviation is________.Estimated
Working together for excellence is ________.Team work
Arrow indicates ________.Direction of flow
The TQM approach is based on employee's ________.Participation
Response is________.Speed
Process Quality planning means ________.Building quality into processes
Management representative.
The Design & Development Review to be carried ________To evaluate ability of product to meet requirements
TQM emphasises on ________.Small improvement
While setting Quality objective, ________ to be considered.Customer need
________ is responsible for quality objective.Top management
________organisations are not eligible for MBNQA.Software
Reputation means________.Past performance
________ helps organization reduce employee turnover and absenteeism.
The planning & implementing Enviromental policy is responsibility of________
TQM promotes________Team work
Payment Against warranty is________.External failure cost
Quality means________.Fitness for use
The supplier must provided ________ information to management.Adequate
The documents of external origin ________Should be controlled separately
In ISO the focus on customer is ________In Enhancing customer satisfaction
The non conforming products are ________.Identified & controlled
Planning of internal hazardous material & its disposal________.Contains Planing aspect
Quality approach is________Potential failure prevention
Capability maturity model
Rectangle represent ________ While plotting flow chart.Steps in Activity
Single status
Diamond represent ________ while plotting flow chart.Decision point
________ provides the competitive advantage.Serving customer in excellent fashion
The quality approach is ________Potential failure prevention
The base of Tqm is________Employee involvement
Model used in software industry to check the quality is called________
________ is important in providing some underpinning of the sense of shared responsibility.
ISO - 9000- 1994 is ________Model for quality Assurance
Quality
Tool is used in TQM implementation is ________.P -D - C - A
Knowing capability of any process is required to ________.Predict the behavior of process
________ is the machine down time.Waste
When the process is ________ then it is under control.Within specification
Plateaus
Commitment
HRM
Commitment
Performance Ratings must be ________.Job related
Problem children
________ gives the employees a feeling of gaining something extra.Fringe benefits
The opportunities are for new ________.Ventures
________ is a strategic effort, directed at attaining business objective, through preventive action.
Occasionally, learning curves show ________, which are the areas in the learning curve which indicate no progress in learning.
A key issue in planning for action is how to motivate ________ to organisational change.
If proper ________ activities have been conducted, there should be no need to masquerade the salary.
If there is no ________ the organisational tasks may not be done at all or are done at a slow pace.
________ are those people who have great potential and genuine capacities but not utilising it at all.
Manufacturing processes
Social adaptation
Tendency to "Top out"
The primary responsibility of human Resource is ________To provide competent person
The evaluation & selection of vendor ________.Must have procedure for selection
When the process is in mature stage, it means ________.Process is defined
________ is calibration activity in company.Appraisal cost
The objective of ISO-9000________Customer satisfaction
________ brings cultural change.Small improvement
Circle represent ________ while plotting flow chart.Beginning or end of operation
Intangibility is ________.Service is intangible
Any process is to be ________.Controllable
The management review to be conducted ________.At predetermined interval
________ is one of the major business processes.Customer servive & supply chain
The supplier must provided ________ information to management. Adequate
There has been a general feeling that quality control concepts are applicable to ________ only.
Organizations should take positive measures to facilitate ________ of new employees through Induction.
The drawbacks of skill-based pay schemes are ________ and the lack of performance contingency.
________ is important in providing some underpinning of the sense of shared responsibility.
Single status
In ISO the focus on customer is ________ In Enhancing customer satisfaction
TQM promotes________ Team work
ISO - 9000- 1994 is ________ Model for quality Assurance
The quality approach is ________ Potential failure prevention
The primary responsibility of human Resource is ________ To provide competent person
The evaluation & selection of vendor ________. Must have procedure for selection
Quality
The base of Tqm is________ Employee involvement
Documents in company are controlled by ________. Management Representative
The objective of ISO-9000________ Customer satisfaction
Process Quality planning means ________. Building quality into processes
Response is________. Speed
Working together for excellence is ________. Team work
________ is the machine down time. Waste
The non conforming products are ________. Identified & controlled
Arrow indicates ________. Direction of flow
________ is a strategic effort, directed at attaining business objective, through preventive action.
________organisations are not eligible for MBNQA. Software
Quality means________. Fitness for use
While calculating CPK standard deviation is________. Estimated
Training & development
Management representative.
While calculating PPK standard deviation is________. Calculated
Planning of internal hazardous material & its disposal________. Contains Planing aspect
Payment Against warranty is________. External failure cost
Capability maturity model
IS0-14001
Knowing capability of any process is required to ________. Predict the behavior of process
________ is responsible for quality objective. Top management
________ is one of the major business processes. Customer servive & supply chain
Permissibility
________ provides the competitive advantage. Serving customer in excellent fashion
Circle represent ________ while plotting flow chart. Beginning or end of operation
________ helps organization reduce employee turnover and absenteeism.
The planning & implementing Enviromental policy is responsibility of________
Model used in software industry to check the quality is called________
The enviromental management system followed by organisation is ________.
Service characteristic has limited shelf life, which is also known as ________.
Quality approach is________ Potential failure prevention
Diamond represent ________ while plotting flow chart. Decision point
The TQM approach is based on employee's ________. Participation
When the process is ________ then it is under control. Within specification
TQM emphasises on ________. Small improvement
________ is calibration activity in company. Appraisal cost
The management review to be conducted ________. At predetermined interval
TQM & HRList of Attempted Questions and Answers
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TQM & HRList of Attempted Questions and Answers
Evolution of quality concept. Current era isContinual Improvement
TQM is a:-Philosophy
In statistical quality control, primary concern is :-Control
The management review is carried :-To ensure effectiveness Of QMS
In ISO the focus is on :-Enhancing customer satisfaction
The management review to be conducted :-As & when required
The evaluation & selection of vendor :-Must have procedure for it
Environment policy must contain :-Mission & core values with respect to the enviroment
According to traditional thinking, quality improvement leads to :-Lower productivity
TQM approach is:-Centered on quality
According to Deming quality improvement is analogous :-To reduction of Variation
In Quality circle, which problems are solved?Work related
Strategic quality management means :-Strategic Improvement
While setting Quality objective, What is to be consider :-Customer need
ISO - 14001 is :-
What is CMM ?Capability maturity model
According to Deming, Quality problems are :-Due to management
ISO 14001 is the management representative, responsible for :-Planning and implementing policy
Malcolm Baldrige national quality award is for ( MBNQA ) :-Total quality management
Integrity means :-True to our words
Documents in company are controlled by :-Management Representative.
What is quality policy?Overall intention & direction of organization towards quality
TQM is aiming :-Long term success
CMM is use for :-Managing software project
In business, vision involve :-Mission statement
Which is not part of cost of poor quality ?Appraisal cost
Dr. Deming Believes that :-Quality & Productivity walk in hands
Plan aspect contains :-Planning of internal hazard & its disposal
Tally chart is :-Data collection tool
What is environment?Surrounding in which an organization operates.
What is EMS?Enviromentel management system
Powerful management tool to be used by an organisation to control the environmental hazards.
Which of the following is not process input?Testing
Before Accepting the order :-It should be reviewed
The quality manual have :-Level 3
TQM focuses on :-Customer
What is part of cost of poor quality?External failure cost
Predictable
What is document control?Document Required by EMS to be controlled
The human Resource :-Must be competent
What CPL indicates ?Process capability relative to lower specification limit
The operational control in EMS is :-The process of controlling environment
By adopting TQM philosophy, it benefits to :-Organisation & employee
When the process is called under control?When it is within specification
In control chart, X bar means :-Average of Reading
Enviromrntal Policy
ISO emphasis on :-Prevention
Which is not Business objectivity?Supplier satisfaction
The variability in process is reduced, then the process become more :--
In ISO - 90001Quality policy declare by management. Similarly what is specified in ISO - 14001?
Process Quality planning means :-Building quality into processes
Control chart shows :-Performance of process
In inspection primary concern is :-Detection of Defect
Who is responsible for Deploying quality policy?Top management
ISO 9000 & TQM are :-Supportive to each other
C S Sanker
HRD is a total system with various :-Sub systems
One of the advantages of 360 degree appraisals is that :-It reduces bias / prejudice
The following is not an essential objective of HRD :-
The very purpose of worker being at workplace is his :-Work
Training needs may be assessed by identifying :-
HRD has become a popular concept now, particularly in the :-Business world
Age & Performance
When costing projects
Human resources
The following personality holds the view that HRD is a developmental oriented planned effort in the personnel area :-
To minimize the utilization of human resources for the achievement of individual
The gap between skills possessed by employee and those required for the job
HR Manager has to consider these dimensions while planning for career developmental activities:-
Balancing the cost between the utilization of plant & work force is especially important :-
In today's competitive business environment, the most important resource is considered to be :-
Individuals
Management succession is a direct responsibility of :-CEO & Top Management
A well designed training programme :-Is planned in logical manner
The Personnel needs of an organisation are identified in :-Human resource planning
Poor service is due to :-Inadequate Resources
Dr. Deming worked in which country ?Japan
Vender Assessment is :-Appraisal cost
The documents of external origin :-Should be controlled separately
ISO calls far :-Product approach
In quality Assurance primary concern is:-Co-ordination
The need fore CMM is :-To ensure that the product is consistent
What is core value?Excellence
Calibration Activity in company is :-Appraisal cost
Process capability is :-Long term performance of process
The management representative is responsible for :-Establishment & implementation of QMS
The ISO is based on :-Plan - do - check- Act
Generally, for immediate future, succession plans are prepared for :-
Mission conveys the massage about what & who is :-Company
Gap 5 is :-Gap between expectation & perceived service
What CPU indicates ?Process capability relative to upper specification limit
In TQM - M stands for :-Management
HR policies must be correlated with :-Company vision
TQM approach is based on :-Participation
The process evaluation is to identify :-Potential improvement in process
According to she wart, types of variation are :-As common & special causes
In TQM "Total" refers to :-Total organisation
Enviromental impact is :-Any change to envioment resulting from organization activity
The Enviromental policy contains :-Commitment to prevention of pollution
Analysis is :-Process monitoring tool
All employee in organization must :-Understand & recognize commitment
While calculating PPK standard deviation is :-Calculated
Payment Against warranty is :-External failure cost
Record may be :-Procedure to control its use.
ISO is known for :-Quality management
Which revision of ISO is currently in use?ISO - 9000 -2000
Which type of organization is not eligible for MBNQA?Manufacturing
Service characteristic of perish ability means :-Service can not store
Who is responsible for quality objective?Top management
TQM culture is :-Continuous improvement
Quality planning is :-Prevention cost
Tally chart shows the :- Frequency of event
Gap 5 is :- Gap between expectation & perceived service
By adopting TQM philosophy, it benefits to :- Organisation & employee
In statistical quality control, primary concern is :- Control
The role of management in QMS is :- To provide resources
The Design & Development Review to be carried :- To evaluate the ability of Design to meet Specification
Process capability is :- Long term performance of process
Documents in company are controlled by :- Management Representative.
In inspection primary concern is :- Detection of Defect
Service characteristic is :- It is intangible
In control chart, X bar means :- Average of Reading
The ISO is based on :- Plan - do - check- Act
Malcolm Baldrige national quality award is for ( MBNQA ) :- Total quality management
In business, vision involve :- Mission statement
CMM is applicable to :- Software industry
The documents of external origin :- Should be controlled separately
Which is not part of cost of poor quality ? Appraisal cost
Evolution of quality concept. Current era is Continual Improvement
CMM assumes that :- Problems are of managerial nature
Strategic quality management means :- Strategic Improvement
Who is responsible for quality objective? Top management
TQM & ISO both focuses on :- Customer
ISO - 9000- 1994 is :- Model for quality Assurance
If TQM done properly :- It brings significant organisational changes
What is part of cost of poor quality? External failure cost
The process mapping means :- The sequence of operation & interaction of process
Mission conveys the massage about what & who is :- Company
TQM culture is :- Continuous improvement
Dr. Deming worked in which country ? Japan
Analysis is :- Process monitoring tool
The operational control in EMS is :- The process of controlling environment
Dr. Deming's contribution is in the field of :- Quality
All employee in organization must :- Understand & recognize commitment
In ISO the focus is on :- Enhancing customer satisfaction
The management review is carried :- To ensure effectiveness Of QMS
Which type of organization is not eligible for MBNQA? Manufacturing
CPK indicate :- Process capability of two side process with centre
The need for TQM is due to :- Cut throat competition
ISO 9000 & TQM are :- Supportive to each other
In quality Assurance primary concern is:- Co-ordination
Creativity means :- Unlimited thinking
ISO emphasis on :- Prevention
Who is responsible for Deploying quality policy? Top management
Which revision of ISO is currently in use? ISO - 9000 -2000
The process evaluation is to identify :- Potential improvement in process
In Quality circle, which problems are solved? Work related
Tally chart is :- Data collection tool
Zone of tolerance means :- Gap between adequate & desired service level
ISO calls far :- Product approach
TQM is aiming :- Long term success
Payment Against warranty is :- External failure cost
What is quality policy? Overall intention & direction of organization towards quality
Control chart shows :- Performance of process
HR policies must be correlated with :- Company vision
What is document control? Document Required by EMS to be controlled
What is core value? Excellence
Environment policy must contain :- Mission & core values with respect to the enviroment
What is ISO? International organization far standard
Excellence means :- Satisfy all customer need
In TQM - M stands for :- Management
Which is not pillar of TQM Finance
ISO 14001 is the management representative, responsible for :- Planning and implementing policy
Range is :- Difference of minimum & maximum
Which is not Business objectivity? Supplier satisfaction
Integrity means :- True to our words
Enviromental impact is :- Any change to envioment resulting from organization activity
Quality planning is :- Prevention cost
Incoming material inspection is :- Appraisal cost
Service characteristic of perish ability means :- Service can not store
What is the need of EMS Audit?To checking effectiveness of EMS
In TQM approach towards employee is :-Involve people
TQM & HRList of Attempted Questions and Answers
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TQM & HRList of Attempted Questions and Answers
ISO is Quality management system.True
Quality circle benefit to Employee.True
TQM & ISO both focuses on employee.False
The need for TQM is due to Cut throat competition.True
The European award uses the criteria of efficiency & effectiveness.True
True
Quality approach is potential failure prevention.True
The ISO is based on Plan - do - check- Act.True
CPK is 1' 33 means 64 PPM.True
True
Business objectives are derived from mission statement.True
The role of management in QMS is to provide resources.True
Physical facilities is tangible dimension.True
Zero Deviation means product is set on mean.True
Quality approach is continual improvement.
Leadership from top should be totally honest & transparent in dealing .
By Applying basic principle, the process improvement will be in organization's focuses on work process.
True
Value is for which customer is paying.True
Recruitment & Selection are critical HR issue.True
True
The soft side of TQM include Training on jobTrue
Training helps organization Reduces employee' turnover.True
Failure mode & effect Analysis is prevention tool.True
ISO calls for Product approach.False
Enviroment indudes natural resources.True
ISO - 9000 -2000 this revision of ISO is currently in use.True
European award is given to any country.False
In TQM "Total" means Total Organization.True
ISO 9000 & TQM are supportive to each other.True
The quality manual have one Level.False
Quality is fitness for PurposeTrue
False
In TQM, approach to employee is to involve people.
Enviromental impact is any change to the environment, whether adverse or beneficial.
The performance of process is in controlled condition then it is called process at managed level.
True
True
Histogram is used to compare data.True
True
True
Quality policy is defined by employee of organisationFalse
TQM approach is based on Participation.True
Bar chart shows how data is spread across the range.True
True
True
Lecture courses is often an "In-house" activity in any organisation.True
False
True
True
True
Each Environmental objective must be traceable back to the Environmental Policy statement.
Venders are assessed on predefined criteria if some activity are outsourced.
The main business process objective is to serve the customer in excellent manner.
There is a growing awareness by employers of the value of the employer `Brand'.
Different application forms may be necessary for different kinds of work.
Employees of an organisation cannot participate in HRD audit. It is concerned only with top management's views and goals.
Organisational change through continuous learning is necessary for organisations to survive in today's world.
One of the reasons for delayed improvement of QWL is lack of consciousness among employees.
A trainer should concentrate developmental activities on category of "Problem Children" to get best results.
True
True
Good HRD practices do not make any difference on many counts.False
Prevention of pollution is prevention of cause of pollution.True
Continious improvement is improvement of inviromental system.True
False
Finance is pillar of TQM.False
Significant aspect means Perceived Risk.True
The difference of USL & LSL is range.False
ISO emphasis on Detection.False
The process mapping means sequence & interaction of process.True
True
TQM approach centered on quality.True
True
False
Poor service is due to Poor people.False
Some of the competencies like attitudes, skills, perspectives etc may cut across all levels and departments in the company.
In sensitivity training, the interaction of participants is facilitated by a professional behaviour scientist.
Continual improvement which focusses on the improvement of of the EMS, must be reviewed every monthefor any changed aspects and impacts.
Process capability is only calculated when it qualify Bell shape curve.
Documents in company are controlled by Management Representatives.
When process improvements are institutionlized, the process is optimized level
Gap 5 is Gap between expectation & perceived service.True
Objective of finding cost of quality is to analyze it, reduce it.True
True
Quality circle encourages Employee Participation.True
ISO - 9000- 1994 is Model for quality Assurance.True
Lead assessor is Qualified personnel.True
True
CPK is 1' 33 means four sigma process. True
TQM focuses on customer by Delighting customer. True
In TQM, approach to employee is to involve people. True
The role of management in QMS is to provide resources. True
The soft side of TQM include Training on job True
Gap 5 is Gap between expectation & perceived service. True
True
True
ISO emphasis on Detection. False
Periodic review of process to be taken to ensure consistency of process.
Product quality planning should address capability & qualification of equipment.
Process capability is only calculated when it qualify Bell shape curve.
The main business process objective is to serve the customer in excellent manner.
The performance process is repeatable level. True
True
True
ISO - 9000- 1994 is Model for quality Assurance. True
The ISO is based on Plan - do - check- Act. True
Training helps organization Reduces employee' turnover. True
Prevention of pollution is prevention of cause of pollution. True
Objective of finding cost of quality is to analyze it, reduce it. True
Value is for which customer is paying. True
Recruitment & Selection are critical HR issue. True
Lead assessor is Qualified personnel. True
ISO is Quality management system. True
Quality is fitness for Purpose True
Enviroment indudes natural resources. True
Bar chart shows how data is spread across the range. True
The European award uses the criteria of efficiency & effectiveness. True
Leadership from top should be totally honest & transparent in dealing .
Enviromental impact is any change to the environment, whether adverse or beneficial.
True
Continious improvement is improvement of inviromental system. True
ISO calls for Product approach. False
In TQM - M stands for Money. False
True
True
European award is given to any country. False
False
In TQM "Total" means Total Organization. True
Significant aspect means Perceived Risk. True
CPK is 1' 33 means 64 PPM. True
The control of enviromental aspect Life side analysis. True
TQM approach is based on Participation. True
False
The quality manual have one Level. False
Physical facilities is tangible dimension. True
Each Environmental objective must be traceable back to the Environmental Policy statement.
Cause & effect diagram shows relation between causes & its effect.
Documents in company are controlled by Management Representatives.
The performance of process is in controlled condition then it is called process at managed level.
When process improvements are institutionlized, the process is optimized level
TQM & HRList of Attempted Questions and Answers
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TQM & HRList of Attempted Questions and Answers
Service Assurance is :-
Cause & Effect diagram used to :-
How TQM helps in reducing cost?By reducing internal failure , By reducing external failure cost
Multi- disciplinary approach means :-
Reliability of product means :-Consistency of performance , Performance over period
Current quality concept is :-Continual improvement , Prevention of defect
In inspection primary concern is :-Detection of Defect , Action on only detected defect
Does TQM approach have relevance to Indian industry in context toPeople involvement , Customer satisfaction
Process evaluation is to identify :-Potential failure prevention , Correctness of product
The evaluation & selection of vendor :-Must have predetermined procedure , Must be assessed
The mean is :-Center of process , Target of process
Which are pillar of Tqm :-Morale , Delivery
Following are the phases of intervention:-Formulation stage , Maintenance stage , Implementation stage
Leadership style from top to bottom is :-
Confidence with customer , Customer have trust , Employee have knowledge
Identify & organize possible causes of problem , Identify possible causes of problem & determining its relation
People from different discipline in organization , People from different department having diff skill
Totally honest & transparent , Providing consistent vision / direction
Tqm focus on :-Employee , Customer
While recruiting person he shouldCompetent to perform job , Trained to perform specified job
In ISO the focus is on :-Enhancing customer satisfaction , Delighting customer
Does TQM approach have relevance to Indian industry in context toCustomer satisfaction , People involvement
Focus on work process , Maintain self esteem of other
While setting Goal ,following things to be consider.Marketability of product , Organization need
PP & PPK is calculated for :-Initial production run , Initial process setting
The competence of the employee means :-
Employee should be involved in :-Decision making , Participation
Special characteristic means :-
Lead assessor is :-Qualified personnel , Leading team of auditor
By adopting Tqm philosophy, it benefit to :-Organisation , Employee
Need for Tqm is due :-Cut throat competition , Customer requirement
The inviromental policy must :-
The inviromental policy must contain & communicate the :-
The Quality problems arises :-
By Applying basic principle the process improvement will be in organization's :-
Competence of personnel performing work affective quality , Evaluale the effectiveness of action taken , Maintain appropriate Record
Product characteristic which affect fit/ function / Regulation , Characteristic of product which are regulatory requirement.
Commits to prevention of pollution , Be Relevant to the activity , Comply with legislation
Mission & value with respect to enviroment , Control & improve enviroment , Enviromental impact
Due to management , Due to Employee
Bar chart is :-Frequency Distribution tool , Data analysis tool
Competitive advantage will be achieved by :-
The role of management in QMS is :-To provide resources , To provide support
The role of management is :-
Cost of poor quality comprises :-Cost of internal failure , Cost of external failure
CMM is nothing but :-Use of process means , Capability maturity model
CP & CPK is calculated :-To predict future process , To predict future product performance
Common elements of winners are :-
When cpk is less than one, :-Process is not capable , Process is volatile
In parato Analysis, we have to focus on problem which contribute :-80 % Of total problem , 80 % Of causes.
Benefit of model based improvement are :-Establish common language , Models are comprehensive
Consistence , Repeatable , Predictable
Dimensions of quality are :-Performance , Feature , Reliability
ISO - 14001 gives stress on :-
Quality circle encourage :-Tem work , Participation
Serving customer in excellent fashion , Get in pat from customer & convert in service , Technological improvement
To provide Resources , To define EMS , To monitor the effectiveness of the system
Senior management was actively involved , Control of overall process , Focus on customer
Common features of CMM is how to produce software product which are :-
Plan - Do -check -Act , Enviromental protection , Prevention rather than detection
The management review to be conducted :-At predetermined Interval , As & when required
Zone in Tolerance means :-
The model of planning as a people process has benefits to :-Groups , Divisions , Constituent companies
Sales figures , Production output
M. M. Khan remarks that HRD is the process of :-Increasing knowledge , Capabilities , Positive work attitudes
Job data on features of the job can be collected from :-
HRD at organisational level talks of :-
Active participation of employees in Appraisal interviews helps :-
Quality control is a management process which consists of :-
The following tamper the constitutionalism of an organisation :-
If Appraisals are not conducted properly, it can lead to :-Wastage of time , Feeling of frustration , Strategic failure
The customer requirement to be reviewed :-Before supply of product , Before commitment of supply of product
Continual improvement is in :-Enviromental objective , Audit Result , Corrective action
What are critical HR issue ?Recruitment & Selection , Training & development , Appraisal
Gap between adequate service & desired service , Gap between min & max expectation
In Results Method to appraisals, Manager can consider results in form of :-
Employees who perform the job , Other employees who watch the workers , Trade job analysts
Organisation's manpower planning , Training , Performance appraisal
To identify root causes & obstacles to performance , To generate constructive ideas for improvement
Evaluate actual quality performance , Compare actual performance to quality goals , Take action on the difference
Bias on part of management , Lack of privacy , Improper process of discipline
While examining top management's style of managing people, HRD consultants examine :-
The leadership styles of managers , Human relation skills of managers , Attempts to create a learning environment in company
What are main business process objectiveCustomer service , Profit & loss
If some activity are outsourced :-
Cost of quality includes :-Prevention cost , Appraisal cost , Cost of internal failure
Ishikawa is the originator of :-Fishbone Diagram , Cause effect Diagram
Control chart is :-Process monitoring tool , Process control tool
Failure Mode & Effect analysis is used as :-Prevention tool , Analysis tool
Corrective action means :-Action taken on detecting NC , Action taken on observed NC
The records shall be maintained to provide :-
The benefits of Quality circle can be experienced by :-Employees , Organization
Measuring instrument should be :-Calibrated , Adjested & Re-Adjested , Properly located
The ISO is based on :-Plan - Do - check - Act , Continual improvement
Which of the following are depicted as the levels of the TQM?Culture , Management style
The benefite of ISO 14001 are applicable to :-
Factor in GAP 1 is :-
Control chart is :-Process control tool , Process monitoring tool
In ISO the focus is on :-Delighting customer , Enhancing customer satisfaction
Vendors are assessed on predetermined criteria , Procedure to be followed for assessing vendor
Evidence of conformity to requirement , Demonstrate effectiveness of system
The organisation which adopts it , Adjacent property owner & enviroment
In sufficient market research , Luck of interaction between management & customer , Luck of communication
Quality circle encourage :-Participation , Tem work
The benefits of Quality circle can be experienced by :- Employees , Organization
In inspection primary concern is :- Detection of Defect , Action on only detected defect
Following are the phases of intervention:- Formulation stage , Maintenance stage , Implementation stage
The management review to be conducted :- At predetermined Interval , As & when required
Bar chart is :- Frequency Distribution tool , Data analysis tool
While recruiting person he should Competent to perform job , Trained to perform specified job
When cpk is less than one, :- Process is not capable , Process is volatile
CMM is nothing but :- Use of process means , Capability maturity model
In ISO the focus is on :- Enhancing customer satisfaction , Delighting customer
Control chart is :- Process monitoring tool , Process control tool
What are main business process objective Customer service , Profit & loss
Common elements of winners are :-
Tqm focus on :- Employee , Customer
The customer requirement to be reviewed :-
Current quality concept is :- Continual improvement , Prevention of defect
Senior management was actively involved , Control of overall process , Focus on customer
Before supply of product , Before commitment of supply of product
Benefit of model based improvement are :- Establish common language , Models are comprehensive
Reliability of product means :- Consistency of performance , Performance over period
Which of the following are depicted as the levels of the TQM? Culture , Management style
Customer satisfaction , People involvement
The benefite of ISO 14001 are applicable to :-
In parato Analysis, we have to focus on problem which contribute :- 80 % Of total problem , 80 % Of causes.
Cost of poor quality comprises :- Cost of internal failure , Cost of external failure
While setting Goal ,following things to be consider. Marketability of product , Organization need
Lead assessor is :- Qualified personnel , Leading team of auditor
Internal audits to be conducted to check the :-
The role of management is :-
The company collect document to :- Demonstrate effectiveness of system , Requirement of QMS
Process evaluation is to identify :- Potential failure prevention , Correctness of product
Leadership style from top to bottom is :-
Which of the following are depicted as the levels of the TQM? Management style , Culture
Consistence , Repeatable , Predictable
Does TQM approach have relevance to Indian industry in context to
The organisation which adopts it , Adjacent property owner & enviroment
Conformance to ISO - 14001 , Conformance of system for effectiveness , Stuatutory Requirement
To provide Resources , To define EMS , To monitor the effectiveness of the system
Totally honest & transparent , Providing consistent vision / direction
Common features of CMM is how to produce software product which are :-
Failure Mode & Effect analysis is used as :- Prevention tool , Analysis tool
The Quality problems arises :- Due to management , Due to Employee
Cost of quality includes :- Prevention cost , Appraisal cost , Cost of internal failure
Employee should be involved in :- Decision making , Participation
By adopting Tqm philosophy, it benefit to :- Organisation , Employee
Multi- disciplinary approach means :-
The role of management in QMS is :- To provide resources , To provide support
The evaluation & selection of vendor :- Must have predetermined procedure , Must be assessed
If some activity are outsourced :-
Dimensions of quality are :- Performance , Feature , Reliability
The role of management is :-
What are critical HR issue ? Recruitment & Selection , Training & development , Appraisal
The ISO is based on :- Plan - Do - check - Act , Continual improvement
When cpk is less than one, :- Process is volatile , Process is not capable
People from different discipline in organization , People from different department having diff skill
Vendors are assessed on predetermined criteria , Procedure to be followed for assessing vendor
To monitor the effectiveness of the system , To provide Resources , To define EMS
TQM & HRList of Attempted Questions and Answers
1Calibration activity carried in company isHow TQM helps in reducing costQuality planning isVender assessment is
2Common elements of winners areEuropean quality award is for
MBQA is eligible for
3Crosby's objective of qualityDr. Deming believesIshikawa developmentType of variation is due to
4Customer satisfaction surveyDimensionPoor service is due toService characteristic
5Circle symbolLCT meansPareto analysis isX bar means
6ISOISO currently in useISO emphasis onLead assessor
7Estimate made by managementForecastsStatistical methodWork study method
8CoachingCommittee assignment
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Malcolm baldring award seeks improvement in
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8
Sensitivity trainingSimulated decision games
9In ISO the focus on customerResponsibility for quality objective
The management review conducted
10CMM isCritical process maturity concept includeManaged level of processProcess is managed level
11Capability of any processPPK is device whenProcess capability is Device to find outThe difference ppk & cpk
12Kaizen isQuality circle benefit toQuality circle can solve problem related toTQM promotes
13Activities outsourcedThe process mappingThe quality manual haveThe role of management in QMS
14BureaucraticExcellence meanLeadership from topTeam work mean
15Need for TQM isPillar of TQMQuality approachTQM focuses on
16Quality approach isTQM & ISO both focuses onTQM approach isWhich tool is used in implementing ISO-9000
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The management representative is responsible far
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TQM & HRList of Attempted Questions and Answers
Appraisal costBy reducing external salePrevention costAppraisal cost
Senior management was activity involvedImproving efficiencyQuality & productivityManufacturing organization
HistogramTo prevent defectCause & effect diagramCommon causes
To assess customer satisfaction levelPhysical facilityInadequate resourceVary from time to time
Binging or end of operationLower control limitData analysis toldAverage of reading
International organization far standardISO - 9000 -2000PreventionQualified personnel
Simplest method of assessmentBased on measures of productivityVary in their degree of sophisticationSystematic analysis of work
Guidance through advice / suggestionsStudy of specific organisational problem
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Unstructured group interactionActing out managerial problems
Enhancing customer satisfactionTop managementEstablishment & implementation of QMSAs & when required
Capability maturityProcess capabilityProcess is controlledPerformance is model respectable
To predict the behavior of processesTo establish initial process specificationWhether process follows natural variation or notMethod of calculating Std. Deviation
Small changeEmployeeContinuous improvementEmployee participation
Vendors are assessed based on predetermined criteriaThe sequence of operation & interaction of processLevel 3To provide resources
Working together for excellenceSatisfy all customer needProvide consistent vision directionUnlimited thinking
Due to cut throat competitionProductivity -Quality - cost -DeliveryContinual improvement managementEmployee
Potential failure preventionCustomer satisfactionEmployee participationP - D - C - A
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