tracking and optimisation breakfast seminar - presentation

19
Hello from Hodes. Steven Lo Presti Digital Campaign Manager Google Analytics Certified Twitter: stevenlopresti LinkedIn: http://www.linkedin.com/in/stevenlopresti 1

Upload: steven-lo-presti

Post on 17-May-2015

762 views

Category:

Business


2 download

DESCRIPTION

Did you know that you can follow your applicant’s journey from their first click on a job listing, banner or tweet to the moment they’re hired? This presentation will introduce a few tracking and optimisation strategies which will help improve your ROI.

TRANSCRIPT

Page 1: Tracking and Optimisation Breakfast Seminar - Presentation

Hello from Hodes.

Steven Lo PrestiDigital Campaign Manager Google Analytics Certified

Twitter: stevenloprestiLinkedIn: http://www.linkedin.com/in/stevenlopresti

1

Page 2: Tracking and Optimisation Breakfast Seminar - Presentation

First.ly

• This is what we will be talking about today: The importance of setting yourselves goals. How to measure your advertising campaigns, website and ATS and

what to look for in your reports. How the jobseeker’s journey will help you understand what you can

track and measure. Tracking tools and techniques that will help you achieve your goals.

2

Page 3: Tracking and Optimisation Breakfast Seminar - Presentation

Think of what you really want to achieve.

Not everything that counts can be counted, and not everything that can be counted, counts.

3

Page 4: Tracking and Optimisation Breakfast Seminar - Presentation

Fail to plan, plan to fail: Set up a framework with goals.

• Set up a Measurement Framework: Business Objective: Recruit employees Goal: reduce cost per hire KPI: no. of applications by source/medium/cost Target: £££

4

Page 5: Tracking and Optimisation Breakfast Seminar - Presentation

What you can measure: the three data streams.

5

Page 6: Tracking and Optimisation Breakfast Seminar - Presentation

What to measure in an advertising campaign.

• Advertising effectiveness: Display inventory (banners/buttons): Impressions vs. Clicks = CTR URL-based inventory (listings/profiles): no. of clicks Emails: sent/received/clicks. Facebook/Google Pay Per Click (PPC): Impressions vs. Clicks = CTR Social Media: tweets/Facebook posts/LinkedIn group activity (etc.).

Other, such as brand engagement (not for today).

6

Page 7: Tracking and Optimisation Breakfast Seminar - Presentation

What to look for from your website statistics.

• How does your website perform: Site engagement: page views/time on site. Brand interaction: is content shared on SM/are on-site tools used. Content consumption: are videos played/key pages viewed/

documents downloaded. Searched for a job, clicked apply?

7

Page 8: Tracking and Optimisation Breakfast Seminar - Presentation

Warning: some media work better than others.

• Not all media drive active jobseekers: Track offline media – it might be more successful than you think. Track Social Media – it might be less successful than you think. Tracking the source of visitors used to arrive at your website will

identify the media driving the most active jobseekers.

8

- 30 online and 1 offline touchpoints- Online: 56% of visits - Offline : 31% of total visits

Best performing website generated NO leads.

A large number of visitors or a high CTR doesn’t equate to applications.

Page 9: Tracking and Optimisation Breakfast Seminar - Presentation

What you should expect your ATS to do.

• Measure your ATS’ performance:

Drop-off rates: where do Applicants drop out of the application process?

Rejection rates/ hire rates. Can it accept third party

source referral parameters?

9

Page 10: Tracking and Optimisation Breakfast Seminar - Presentation

Warning: not all collateral (medium) works.

• Not all mediums are created equal, or work perfectly straight out of the box: In what format are emails sent? How easy is it to find your profile page? Where are your banners displayed? Which keywords (Google) or interests (Facebook) are used to reach

your target audience? Which Social media channels are you using?

10

-Emails are one of the most successful traffic drivers. - On average, HTML emails achieve 8 times better CTR.

Integrating Facebook advertising requires preparation.

Page 11: Tracking and Optimisation Breakfast Seminar - Presentation

Optimise to get the best out of your campaigns

• Benchmark, test, optimise - rinse, repeat! Constantly optimise emails

over the life of a campaign. Test and automatically

optimise your creative.

11

By automating ad-serving we can show only the best creative.

Adding an ‘Apply’ button to emails DOUBLES your CTR.

Page 12: Tracking and Optimisation Breakfast Seminar - Presentation

Map the journey the jobseeker will take.

• This is a typical journey that a jobseeker will take:

12

Page 13: Tracking and Optimisation Breakfast Seminar - Presentation

Use Analytics campaign tags to track the journey.

• Implement Google Analytics Campaign tags: Segment traffic within Analytics reports (your website) by media and

inventory used (listing, email, display etc.). Track and measure visitor activity on your website by source/medium.

13

Page 14: Tracking and Optimisation Breakfast Seminar - Presentation

How to set up an Analytics campaign tag.

• What does a campaign tag look like:

www.yoursite.com/?utm_source=job_board&utm_medium=listing&utm_campaign=campaign_name

utm_source=job_board utm_medium=listing utm_campaign=campaign_name

14

Page 15: Tracking and Optimisation Breakfast Seminar - Presentation

Understand what you can track, and what you cannot.

• Track Apply button use on your website: Add ‘intention to apply’ metric to Analytics reports (apply button

clicks), segmented by source and medium used.

15

Page 16: Tracking and Optimisation Breakfast Seminar - Presentation

By using the right tools we can go further.

• Track from the moment a jobseeker clicks on a tweet, banner or listing, to the moment they apply:

16

Page 17: Tracking and Optimisation Breakfast Seminar - Presentation

All the way to hire.

17

Page 18: Tracking and Optimisation Breakfast Seminar - Presentation

One solution for multiple scenarios.

Website/ATS integration using analytics.

Social Media campaign management.

Social Media monitoring.

Campaign website launch and management.

18

Page 19: Tracking and Optimisation Breakfast Seminar - Presentation

Last.ly

• What we can track and measure doesn’t stop here: think about level and quality of hire.

• Set your goals.• Track the jobseeker journey.• Measure the performance of your advertising

campaign/website/ATS against your goals.

19