TRACY A FREEMAN

320 HENNEPIN DR. MAINEVILLE, OHIO 45039 (513) 237-2999 tallt64@msn.com

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Objective

Seeking a position focused on superior customer service, leadership, demanding strong technical,

interpersonal and organizational skills. Position requires candidate to be detail-oriented,

resourceful in completing projects, conduct trainings and able to multi-task effectively.

Qualifications

Strong customer service skills – committed to client satisfaction

Solid background in operations management including education, training, personnel hiring, supervision

and performance evaluations

Computer literate with familiarity with MS Word, Excel, PowerPoint, MAC, SalonBiz and Millenium

Salon Systems

Employment History

SQUARE ONE SALON AND SPA, CENTERVILLE, OHIO 4/06 – PRESENT

Director Stylist – Aveda Hair Color and Texture Purefessional Educator

Managing Cosmetologist and Certified Trainer in hair color and texture styling. Knowledge of training

methods, techniques and best practices. Responsible for providing trainings to stylists in inspiring

manner. Provided information to guests to determine individual requirements and service. Maintained

continued education every 2 years to retain cosmetology license. Maintained sales benchmarks in service

per ticket transactions, retail transactions, productivity and guest retention.

AVEDA CORPORATION, MINNEAPOLIS, MINNESOTA 3/05 – PRESENT

Aveda Hair Color and Texture Purefessional Educator

Certified Trainer responsible for teaching Aveda courses regionally, nationally and globally. Committed to

ongoing education through Aveda Global Education courses, programs and events. Maintained effective

presentation, facilitation and coordination skills. Conduct in-salon trainings

to motivate stylists through inspirational education. Mentor certified educators as required. Attend

regional skill building trainings with quarterly trainings at Aveda Corporation in Minnesota. Demonstrates

mastery of Aveda Hair Color with comprehensive understanding of all other domains.

AVEDA FREDRICS INSTITUTE, WEST CHESTER, OHIO 1/14 – 3/16

Cosmetology Instructor – Aveda Hair Color and Texture Purefessional

Ensure curriculum being taught reflects current standards with the industry. Effectively educate

students and support the Institute in achieving its major educational goals, objectives and

continuing purpose. Ensure safe and sanitary practices by both students and instructors when

practicing cosmetology related sciences. Maintain academic records and ensure continuous

evaluations of student performance in theory, practical and clinical experience. Continued client

satisfaction by managing clinic floor, counseling and guiding students and assisting in resolving

student issues. Assist students in selling services and products. Maintain inventory of supplies and

equipment.

TRACY A FREEMAN page 2

320 HENNEPIN DR. MAINEVILLE, OHIO 45039 (513) 237-2999 tallt64@msn.com

____________________________________________________________________________________

Employment History

SALON IMAGE BODY & SPIRIT, CINCINNATI, OHIO 1/04 – 3/06

Managing Stylist – Aveda Hair Color Purefessional Educator

Maintained strong customer service skills. Ability to conduct a thorough consultation and strong

organizational skills. Knowledge of instructional methods, techniques, principles, theories and

practices of cosmetology. Maintained a guest retention of 91%. Experience in managing a front

desk and utilizing a computerized customer check in tracking system.

AVEDA FREDRICS CORPORATION, FAIRFIELD, OHIO 11/00 – 1/04

Territory Manager – Aveda Hair Color Purefessional Educator

Implement and support regional and local education. Deliver regular technical and domain

specific trainings according to schedule based on regional growth strategy. Launch and

Implement domain specific sales initiatives. Conduct in-salon events and trainings to

motivate stylists through inspirational education. Provide technical orientation to new business

based on a new hair color account template of support. Managed a territory region of 40 salons

in Ohio, Indiana, Kentucky and Michigan. Track and monitor progress in achieving growth

objectives. Complete all training to a minimum standard of competency assessed through

product knowledge tests, performance of technical applications and presentation of domain

specific product information. Accountable for delivering all courses to a minimum established

standard of competency. Maintained thorough comprehension of financial and sales reports.

Education

WOODWARD HIGH SCHOOL, CINCINNATI, OHIO

MOORE UNIVERSITE’ OF HAIR DESIGN, CINCINNATI, OHIO

References available upon request