Tracy Hall 571-223-9818, tnthall225@gmail.com, Alexandria VA 22306

SUMMARY

• Superior interpersonal, written and verbal communication skills; creative and collaborative

• Mission-driven; highly adept at tactical and strategic thinking and planning

• Communications and marketing: hospitality – marketing and sales management; internet and social

media marketing strategy

• Finance/accounting management and business administration

• Experience with technology includes, but is not limited to: QuickBooks, MS Word, MS Excel, SAP, MS

PowerPoint, Outlook, CRM, various Social Media platforms, Access

PROFESSIONAL EXPERIENCE Administrator, 09/14-Present Renaissance Tile and Bath, Alexandria, VA Office and Sales Management: Responsible for SOP material, financial reconciliation and sales projections, including payroll, AP, and AR. Assist Designers with sales tracking, client deliverables, and inventory.

Assistant Business and Marketing Manager, 06/12-04/13

Papa Joe’s, Italian Restaurant, Avon, IN Managed various aspects of daily restaurant operations, including establishment, maintaining of AP/AR procedures, and invoicing system, documentation of SOP, and facilitation of transition of new ownership. Marketing responsibilities included catering sales, client relationship development, creation of website content, and implementation of social media strategy and development of related content.

Associate, 04/12-07/12

CJD Consulting, Indianapolis, IN Responsible for business-to-business sales, including office supplies, vending machines, computers, and printers. Orientated and trained new employees.

Customer Service Manager, 10/08-05/10

Franke Coffee Systems, Smyrna, TN Developed and documented training protocols and procedures, and trained and managed a call center/technical support team of 12-14 employees. Handled “tier 2” call support; responsible for client satisfaction and resolution.

Personal Assistant, 02/08-10/08

Victoria Chaplin Owner/Operator of Carpet Wholesalers, Renton, WA Responsibilities included: professional and personal communications; appointments scheduling and management; meetings with clients on behalf of Ms. Chaplin when needed; acting as liaison for company employees; management of financial records, personal accounts, payroll, and vendor accounts; management of website and client communications.

EDUCATION Associates of Science in Business Administration, Anticipated Graduation: July, 2015 Colorado Technical University, Coursework in Marketing, Colorado Springs, CO Bachelors of Marketing, Anticipated Graduation: July, 2016 Colorado Technical University, Colorado Springs, CO

Professional and personal references available upon request