trade in health services and medical tourism in...

1 Trade in health services and Medical tourism in India

Trade in health services and medical tourism in India

Dear Sir/Madam

This data collection is part of doctoral research on the mentioned theme. The study intends to uncover the problems faced by medical tourists/ travelers in India. We request your

valuable feedback for the same. Your feedback would be used for purely academic purposes and will not be shared with others. Please tick mark or encircle your option.

Arpita Agrawal, Assistant Professor, Sikkim Manipal University, Manipal Towers, 14, Old Airport road, Bangalore-560008, India, [email protected]

Section I: Please tell us about yourself-

1. Name ________________________________

2. Email /phone no ________________________________

3. Gender Male Female

4. Home country ________________________________

5. Age Under 30 years 30 to 45 years 45 to 60 years More than 60

6. Nature of treatment for which you have come to India?

Cardiac General Surgery Organ Transplant

Eye surgery Orthopedic/joint replacement ENT care Neuro Surgery

Nephrology Cancer/oncology IVF Any Other Pls. Specify _________________

7. What was your main source of information for choosing medical facilities in India?

Friends/ referrals Your doctor at home Insurance agent

Internet search Advertisement Others Pls. Specify _________________

8. What was the main reason of choosing treatment abroad?

Cost Availability of treatment Less waiting time Better quality treatment Confidentiality


Combination with vacation Any Other ____________

9. Type of hospital where treatment being done currently:

Accredited Non- Accredited Don’t know Which accreditation ______________

10. Section II: What is YOUR opinion on factors important for seeking medical treatment outside your home country. Please fill the following questions.

Highly Dissatisfied Dissatisfied Neutral Satisfied Highly

satisfied

Low cost of medical treatment Cost of treatment

extremely high in India It was high OK low Very low

Overall cost of travel and treatment

(including boarding, food etc)

Overall Cost was

extremely high in India It was high OK low Very low

Less wait time as I could not wait longer for the treatment

in my place Very High waiting time It was high OK low Very low

Place of treatment well connected to my home Not at all connected Not connected well OK connected Very well

connected

Good quality of medical treatment Very poor quality in India poor quality OK good Very good

General infrastructure in the country like roads Very poor quality poor quality OK good Very good

Good quality clinical infrastructure like tools for surgery,

equipment Very poor quality poor quality OK good Very good

Easily available Visa Very difficult to get visa

for India difficult OK Easy Very Easy


Tour operator’s assistance It was very difficult to get

Travel planners difficult OK Easy Very Easy

Privacy No privacy Poor Average Good Very good

Sensitivity of daily care staff Staff was

Uncaring, apathetic Was indifferent Average

Adequately

concerned

Was very

concerned

Nursing staff ‘s knowledge and skill Nil limited Average Was good Was very

good

Timely Nursing care Not at all on time Poor Average Good Very good

Doctors’ competence Incompetent poor Average competent Very

competent

Availability of Doctors on time Always occupied Busy Average Available Readily

available

Doctors and nurses ability to communicate Very poor

communication Poor Average Good Very good

Non-medical staff communication Very poor

communication Poor Average Good Very good

Quality of accommodation Very bad accommodation Bad Average Good Very good

Good and palatable Food Very bad food Bad Average Good Very good

Arrangement for accomplice No arrangement Arrangement Below

Average Average Good Very good

11. Source of funding for the treatment

Govt. Sponsored Self-Financed Insurance cover Any other

Pls. specify _______________

12. Have you ever been outside your home country, for medical treatment before this? Yes No


If yes which country __________________

13. Whose services did you use for making your itinerary?

Services of an independent medical tour operator Service of the facilitation department of the hospital itself

Any other, please specify ______________________

14. How did you find the medical tour operator/ facilitator?

Internet Reference from others Advertisements Referrals from doctors

Any Other, Pls. specify ____________

15. Any experience you would like to mention regarding your visit to India for treatment?

___________________________________________________________________________________________________________________________________________

___________________________________________________________________________________________________________________________________________

__________________________________________________________________________________________

16. If somebody in your country, has a need to go for medical treatment outside the home country and asks you, what would you say about your overall experience for medical

treatment in India?

Highly satisfied Satisfied Neither satisfied nor dissatisfied

Dissatisfied Highly dissatisfied

THANK YOU.


Your participation is solicited in this survey as a hospital. It is part of doctoral work

undertaken by me to find the competitiveness of India as a medical tourism destination

and study its implications. All the information collected shall be used purely for

academic purposes and the data collected will be kept strictly confidential.

(Arpita Agrawal)

Asstt Professor, Sikkim Manipal University, Manipal Towers, 14, Old Airport road, Bangalore-

560008, India

___________________________________________________________________________

Please read the questions and tick mark (---) the relevant option. There is no right and wrong

answer. In some questions, more than one response can be ticked if appropriate.

1. How many foreign patients visited your hospital in past 1 year?

a. Less than 50

b. 50-100

c. 101-300

d. More than 300

2. This hospital is

a. NABH accredited hospital

b. Any other accredited hospital (specify)--------------------

c. Non-accredited hospital

d. Applied for accreditation

3. From which of the following countries, have the patients come to your

hospital for treatment in the past 3 years. Please Tick.

a. USA b. UK c. Middle East d.

Africa

b. Others. Please specify : ________

4. How have your patients contacted you?

a. Directly

b. Through Doctors

c. Through Tour operators

d. Others. Please specify _________________

5. Do you have a separate staff to cater to patients from abroad in your

hospital?

a. Yes

b. No

6. There are various factors people consider when opting for treatment abroad.

Which of the following factors do YOU think would the foreign patient

consider for choosing a destination for medical tourism? Please rate the

following on a 10 point scale. You may assign any number from 1 to 5, where 5is

most important and 1 is least important.

Low cost of medical treatment


Less wait time for securing appointment for

treatment

Place of treatment well connected to patient’s

home country

Good quality of medical treatment

Competent doctors and paramedical staff s

Good quality clinical infrastructure

Good quality Non-clinical infrastructure

Insurance cover and cost

Easily available Visa

International Accreditation of hospitals

Any other (please specify and rate it on scale )_________

7. Please provide your views on the medical tourism market in India for the

future and its effect on public health (max : 100 words)

1. Demographic details)

a. Name of the Hospital: ______________________________

b. Name of the Respondent:

______________________________________________________

c. Designation of the Respondent: _____________ Department: _____________

d. Email (optional) ________________________________

e. No. of years you have been associated with this hospital : _______________

THANK YOU


Your participation is solicited in this survey as a medical practitioner. It is part of doctoral

work undertaken by me to find the competitiveness of India as a medical tourism

destination and study its implications. All the information collected shall be used purely for

academic purposes and the data collected will be kept strictly confidential.

(Arpita Agrawal) [email protected]


560008, India

_______________________________________________________________________________



Name ____________

Email id _____________________

You work in

a. NABH accredited hospital

b. Any other accredited hospital (specify) ________________

c. Non-accredited hospital

Your area of specialization/operation------------------------

Your total experience in profession -------------------------

Have you worked abroad?

a. Yes

b. No

Do foreign patients come to the hospital where you are working because of your reputation or

contacts?

a. Yes

b. No

c. Partly

Information on your participation in foreign patients’ treatment

1. How many foreign patients have you treated in the last 3 years?

a. Less than 10

b. 11-20

c. 21-30

d. More than 30

2. From which of the following countries patients come to you for treatment?

a. USA

b. UK

c. Middle East

d. Africa

e. Others. Please specify : ________

3. Have your patients contacted you before the surgery?

a. Yes

b. No

4. Have your patients contacted you after surgery?

a. Yes

b. No

5. Do you feel that the using healthcare resources for foreign patients, is depriving

Indians of good health care?

a. Yes, to a great extent

b. Yes, but to a small extent

c. No, Not at all

6. Which of the following factors do you think would the foreign patient consider

for choosing a destination for medical tourism? Please rate the following in 5 point

scale where 5 is most important and 1 is least important.



Less waiting time as compared to patient’s home

country

Place of treatment well connected to patient’s home

country

Good quality of overall medical treatment

Competent doctors and paramedical staff s

Good quality clinical infrastructure

Good quality Non-clinical infrastructure

Easily available Visa

International Accreditation of hospitals

Any other (please specify and rate it on scale

______________

7. Do you feel that language and cultural differences is a barrier for communication

with foreign patients?

a. Yes, in all cases

b. Yes, in most cases

c. Yes, in a few cases

d. No, not at all

8. Demographic details

a. Doctor’s Name (Optional):

b. Hospital Name (optional):

c. Age : (25-35) (35- 45) (45-55) above 55

d. E-mail(optional) :

9. Do you face any kind of difference while treating foreign patients as compared

to domestic patients?

10. Please provide your views on the medical tourism market in India for the future

and its effect on public health (max : 100 words)

THANK YOU


Your participation is solicited in this survey as a tour operator. It is part of doctoral work

undertaken by me to find the competitiveness of India as a medical tourism destination and

study its implications. All the information collected shall be used purely for academic purposes

and the data collected will be kept strictly confidential.

(Arpita Agrawal)


560008, India

_______________________________________________________________________________



1. Demographic details

a. Company’s Name(optional) :

b. E-mail/website :

2. How many foreign patients have used your services in last one year?

a. Less than 10

b. 10-50

c. 51-100

d. More than 100

3. From which of the following countries, have the patients come for treatment

and used your services as a tour operator. Please Tick, whichever applicable.

a. USA

b. UK

c. Middle East

d. Africa

e. Others. Please specify : ________

4. How have your patients contacted you? Please Tick, whichever applicable.

a. Directly

b. Through hospitals

c. Through doctors

d. Referrals

e. Others. Please specify _________________

5. What was their time period of stay?

a. Less than a week

b. One week to one month

c. More than a month

6. Did they opt for leisure activities/tours after the treatment?

a. Yes

b. No

7. There are various factors people consider when opting for treatment abroad. Which of

the following factors do YOU think would the foreign patient consider for

choosing a destination for medical tourism? Please rate the following on a 10 point

scale. You may assign any number from 1 to 5, where 5 marks means most important

and 1 means least important.



Less wait time as I could not wait longer for the

treatment in my place

Place of treatment well connected to my home

Good quality of medical treatment

Easy availability of visa

Good help to finalize the patients’ travel itinerary

Simple documentation

Attractive Terms of payment

Post-operative leisure options

Accommodation

Brand Image of the country

8. What is the main concern of patients while selecting India and how do you deal

with it?

9. Please provide your views on the medical tourism market in India for the future

(max : 100 words)

THANK YOU

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