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1 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 10 | April 2020
كات تقرير مختصر عن نتائج قياس جودة خدمات شب2020المحمول عن شهر مايو
2020يوليو 1إصدار
2 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 10 | April 2020
" انفوجراف"رمس توضيحي الصوتيةدماتاخلملؤرشات جودة
٢٠٢٠مايواحملمول يف شهر
3 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 10 | April 2020
" انفوجراف"رمس توضيحي البياانت ملؤرشات جودة خدمات
٢٠٢٠مايواحملمول يف شهر
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طاريف• خدماتجودةراقبةملالقويماملركزاليومأ صدرللمواطنني؛املقدمةالتصالتخدماتجودةحتسنيعيلال تصالتلتنظميالقويماجلهازحرصا
اجراءمتحيثمرص؛يفلعامةلاالتصالترشاكتمناملقدمةوالانرتنتالصوتخدماتودةجلمايوشهرقياساتلنتاجئتقريرهقويمالللجهازالتابعالتصالت
ىلواملقسمة،العربيةمرصمجهوريةيفابلساكناملأ هوةلاملناطقمنمرتكيلوالف26منيقربملاالشهرخاللاخلدمةجودةاختبارات مدينة81منيقربماا
جراءوالبياانتالصوتخلدماتالقياساتمتتحيثويح؛ ىلابل ضافةالاختباريةاملاكملاتمنالآلفمئاتاب .للمحمولياانتالب خدماتاختباراتا
:أ مههامنواليتادلوليةللمعايريوفقاالصوتيةاخلدماتجودةتقيمييمت•
oاملاكملةبدءعدممؤرش(Call block)الصوتيةاملاكملةبدءعىلالعميلقدرةعدمعنيعربوهو.
oاملاكملةانقطاعمؤرش(Call drop)الصوتيةاملاكملةاثناءاخلطانقطاععنيعربوهو.
oاملاكملةصوتجودةمؤرش(Voice quality)الصوتيةاملاكملةاثناءالصوتجودةمس توىمتوسطعنيعربوهو.
:أ مههاملعايريوفقاللمحمولالبياانتخدماتاختباراتجودةتقيميمتيفامي•
oانتالبياتزنيلرسعة(Download Throughput)للعميلالش بكةمناحملتوىتزنيلرسعةويه.
oالبياانتحتميلرسعة(Upload Throughput)الش بكةاىلالعميلمناحملتوىحتميلرسعةويه.
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:الصوتيةاخلدماتجودة-
:مايوشهريفالصوتيةاخلدماتجودةيفمشألكمنتعايناهنارصدمتاليت(وأ حياءمدن)املناطقاعدادييلفامي
مرصأ مههامن،املاكملاتبدءعدممؤرشيفتأ ثرمنتعاينويحمدينة(8)عددرصدمتعلهيمالقياساختباراتاجراءمتويحمدينة(81)أ صلمن:فودافونرشكةل •
مدينه(7)عدداملاكملاتصوتجودهحيثومنمدينيت،القاهرةيفوأ مههاويحمدينه(1)عدداملاكملاتانقطاعأ وأ كامتلعدمحيثومن،القاهرةيفوالعباس يةاجلديدة
.الاسكندريةغربمناطقالاسكندريةيفوالرحابالقاهرةيفأ مههاويح
العبورأ مههامناملاكملات،بدءعدممؤرشيفتأ ثرمنتعاىنويحمدينة(22)عددرصدمتعلهيمالقياساختباراتاجراءمتويحمدينة(81)أ صلمن:اوراجنولرشكة•
حيثمنو ،مطروحىسومرالاسكندريةغربو رشقيفمناطق،ال سكندريةيفواجلزية،يفزايدوالش يخاكتوبرمنوالسادسالقاهرةيفوالساماجلديدةومرصوالرحاب
.الاسكندريةوغربرشقيفومناطقالقاهرةيفمشسعنيأ مههاويحمدينه(11)عدداملاكملاتصوتجوده
مدينيتأ مههامناملاكملات،بدءعدممؤرشيفتأ ثرمنتعاىنويحمدينة(20)عددرصدمتعلهيمالقياساختباراتاجراءمتويحمدينة(81)أ صلمن:اتصالتولرشكة•
والعبورمدينيتوأ مههاويحمدينه(6)عدداملاكملاتانقطاعأ وأ كامتلعدمحيثومنالشاميل،والساحلالقاهرةيفاملقطمواخلميةوشرباشربااملنيلونرصوومدينةوالعبور
.القاهرةيفواملنيل
مدينيتأ مههامناملاكملات،بدءعدممؤرشيفتأ ثرمنتعاىنويحمدينة(33)عددرصدمتعلهيمالقياساختباراتاجراءمتويحمدينة(81)أ صلمن:ويولرشكة•
سكندريةويفزايدالش يخاجلزيةويفالقاهرة،يفواملقطمواملعاديوحلواناخلميةوشرباوشرباوالعباس يةنرصومدينةوالرحابوالعبور سكندريةوغربرشقيفناطقم ال ال
.اجلزيةيففيصلأ مههاويحمدينه(5)عدداملاكملاتصوتجودهحيثمنو مدينيت،القاهرةيفوأ مههاويحمدينه(3)عدداملاكملاتانقطاعأ وأ كامتلعدمحيثومن،
6 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 10 | April 2020
:البياانتخدمةجودة-
51يفاوراجنلرشكةمتزيرصدمتامجلهوريةمس توىعىلقياسمنطقة81اجاميلمنأ نهالتفصييلالتقريرمنيتضحالبياانتتزنيللرسعةابلنس بة-
متوسطوبلغمنطقة22يفاتصالتلرشكةمتزيرصدمتبيامنالثانية،يفبيتميجا32امجلهوريةمس توىعىلاوراجنلرشكةالرسعةمتوسطوبلغمنطقة
لرشكةالرسعةمتوسطوبلغمناطق7يففودافونلرشكةمتزيرصدمتو،الثانيةيفبيتميجا28امجلهوريةمس توىعىلاتصالتلرشكةالرسعة
مس توىعىلويةلرشكالرسعةمتوسطوبلغواحدةمنطقةيفويلرشكةمتزيرصدمتو،الثانيةيفبيتميجا22امجلهوريةمس توىعىلفودافون
الثانيةيفبيتميجا24امجلهورية
طاريفالتقريرهذايأ يتو - للمس تخدمنياملرصيالسوقيفالتصالتش باكتمشغيلمناملقدمةاخلدماتجلودةالتصالتلتنظميالقويماجلهازمتابعةا
.اخلدماتهذهجودةمبؤرشاتاملس تخدمنيوعيورفع
:أ و سوء للخدمة حسب لك مشغل ومنطقة جغرافيةوفامي ييل قامئة ابملناطق اليت مت رصد هبا حتسن•
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11 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 202011
Benchmarking Report No. 11
MAY 2020
AGENDA
1. Quantitative Information
2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes
12 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Executive Summary
Due to the fact that NTRA in Egypt is concerned about maintaining the highest standards of the quality of the
network and getting the market insight about how operators are performing in the market from a QoS/QoE
perspective. NTRA along with Rohde and Schwarz carried out an extensive benchmarking survey of the Mobile
networks in Egypt with focus on the performance of the four operator’s network.
The full scope of measurements performed covers Egypt on monthly basis. Measurement is divided over
seven main regions, Cairo, Giza, Alexandria, Delta, Canal, Red Sea and Upper Egypt. Each area is consisting
of some clusters that will be measured during each month. And the results of each month will be discussed on
this presentation.
This presentation gives a summary view of May-20 measurements that took place in May 2020 for Egypt as
defined in later slides of this presentation, during this survey, a distance of ~ 26,000 KM’s were driven. All
measurements were done in Window time from 8AM to 8PM.
This presentation addressed 2nd, 3rd and 4th generation mobile networks (2G,3G,4G) for the Four licensees
Etisalat, Orange, Vodafone and WE (sorted alphabetically) in outdoors measurements. Key performance
indicators used in the survey are included in Annexes slides at the end of this presentation. For this campaign,
Mobile to Mobile voice scenario approach was followed to better represent customer experience in a
modernized manner.
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Quantitative Information
Voice Measurements Number of Tests
Total Number of Voice Calls 63,532
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Data Measurements Number of Tests
HTTP Download 68,115
HTTP Upload 68,038
HTTP Browsing - Facebook 67,855
HTTP Browsing – Twitter 67,671
HTTP Browsing – Google 67,971
HTTP Browsing – YouTube 67,901
HTTP Browsing – Yahoo 67,707
YouTube - Video Stream 67,428
Total Ping Attempts 3,434,159
National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Methodology
NTRA has preformed drive test that cover all governorates and major highways across the country. The tests were in same time and condition for the four operators to ensure fair comparison.
NTRA measures the major “key performance indicators” (KPI) that directly relate to the public’s experience through Outdoor (in-car user experience). These include block, dropped calls, voice quality, data throughput. (all details will be found on annexes slides)
The drive test results represent a snapshot of the mobile service provider’s network in-car user experience and using a particular type of smartphones to simulate end user. The reported level of service quality may therefore not be exactly comparable with the consumer’s own experience;
The threshold for each KPI in license is mentioned in the legend of each graph. (and it is included in the annexes slides) For better understand the results in reference to the threshold value:
• Every result exceeds the threshold value is considered as a violation to the license terms for Voice KPI’s.
• Every result exceeds the threshold value is considered as a violation to the license terms for Data KPI’s except for Download Throughput and Upload throughput.
• Download Throughput and Upload throughput violation counted when the result is lower than the threshold value.
• We Denotes the violations where penalties are applied as dashed Dark RED Line
• We Denotes the violations where penalties are not applied as Solid Black Line
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Executive
Summary
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2%
98%
Violated KPI's - Voice Violated KPI's - Data Non-violated KPIs
5% 1%
94%
Violated KPI's - Voice Violated KPI's - Data Non-violated KPIs
3%
97%
Violated KPI's - Voice Violated KPI's - Data Non-violated KPIs
6%
94%
Violated KPI's - Voice Violated KPI's - Data Non-violated KPIs
Licensed-KPI’s Violation Percentage over Egypt (32 zones * 8 KPIs in license = 256 possible violations)
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75%
25%
Call blocked Rate MOS < 2.8
100%
Call blocked Rate
87%
13%
Call blocked Rate Call Dropped Rate
64%
22%
7%7%
Call blocked Rate MOS < 2.8 SBR DL SBR UL
Licensed-KPI’s Violation Percentage over Egypt
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0%
2%
4%
6%
8%
10%
12%
Call Blocked Rate
Call Blocked Rate - Zones
19
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Call Dropped Rate - Zones
20
0%
1%
2%
3%
4%
5%
Call Dropped Rate
2.61%
2.01%2.45%
2.44%
4.46%
2.17% 3.17%2.26%
3.28%
5.00%
2.11%
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CSFB Failure Rate - Zones
21
0%
1%
2%
3%
4%
5%
CSFB Failure Rate
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Voice Speech Quality - Zones
22
0%
5%
10%
15%
20%
Voice Speech Quality on Sample < 2.8
10.84%11.92%
10.36%
10.99%
11.11% 10.89%
10.52%13.03%
10.12%
11.65%
10.78% 11.59%
11.06%
10.50% 14.02%
10.72% 12.24%
16.41%
11.19% 25.84%10.81%
12.29%
12.93%
12.14%
15.45%
13.67%
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Download Throughput [kbps] - Zones
23
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
45,000
50,000
55,000
HTTP Download Throughput [kbps]
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Upload Throughput [kbps] - Zones
24
0
5,000
10,000
15,000
20,000
25,000
30,000
HTTP Upload Throughput [kbps]
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Download Session Blocked Ratio - Zones
25
0%
5%
10%
15%
Download Session Block Ratio
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Upload Session Blocked Ratio - Zones
26
0%
5%
10%
15%
Upload Session Failure Ratio
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Download Session Setup Time - Zones
27
0
2
4
6
8
10
Download Session Setup Time [sec]
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Upload Session Setup Time - Zones
28
0
2
4
6
8
10
Upload Session Setup Time [sec]
AGENDA
1. Quantitative Information
2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes
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Zones Definition
30
Cairo
Cair
o Z
1
Madinity
Obour
Rehab
Sherouk
Tagamoaa
Cair
o Z
2 Heliopolis 1
Heliopolis 2
Nasr City 1
Nasr City 2
Cair
o Z
3
Ain Shams
ElMarg
ElSalam
Qobba Gardens
Cair
o Z
4
Abbasia
AlManyal
Shobra
Shobra ElKhamia
Zamalek
Cair
o Z
5 Helwan 1
Helwan 2
Maadi
Mokattam
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Voice
Service
KPI’s
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2/3/4G: Short CallAccessibility: Call Blocked Rate
32
Call Blocked Rate represents the ratio between unsuccessful call attempts and all calls made (both successful & unsuccessful).
0%
1%
2%
3%
4%
5%
Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Call Blocked Rate - Zones
0%
2%
4%
6%
8%
Madinity_Badr Obour Rehab Sherouk -Madinet elMostkbal
Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_DownTown
Helwan 1 Helwan 2 Maadi Mokattam
Call Blocked Rate
2.30%
1.32%
1.12%
0.89%
0% 1% 2% 3% 4% 5%
Call Blocked Rate - Overall
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Retainability: Call Dropped Rate
33
Voice Call Retainability is represented by call drop rates.
0.63%
0.78%
0.15%
0.55%
0% 1% 2% 3% 4% 5%
Voice Call Droped Rate - Overall
0%
1%
2%
3%
4%
5%
Madinity_Badr Obour Rehab Sherouk -Madinet elMostkbal
Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_DownTown
Helwan 1 Helwan 2 Maadi Mokattam
Voice Call Droped Rate
0%
1%
2%
3%
4%
5%
Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Voice Call Droped Rate - Zones
2/3/4G: Short Call
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Accessibility: CSFB Failure Rate [%]
34
0.02%
0.00%
0.00%
0.02%
0% 1% 2% 3% 4% 5%
CSFB Failure Rate - Overall
CSFB Failure Rate represents the ratio between unsuccessful fall back attempt to lower technology than 4G (LTE) and all calls made (both successful &
unsuccessful). When there is 4G (LTE) present before starting the session.
0%
1%
2%
3%
4%
5%
Madinity_Badr Obour Rehab Sherouk -Madinet elMostkbal
Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_DownTown
Helwan 1 Helwan 2 Maadi Mokattam
CSFB Failure Rate
0%
1%
2%
3%
4%
5%
Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
CSFB Failure Rate - Zones
2/3/4G: Short Call
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Speech Quality: MOS Voice Speech Quality < 2.8
35
3.95%
3.24%
4.89%
4.34%
0% 10% 20%
Voice Speech Quality on Sample < 2.8 - Overall
MOS Voice Speech Quality < 2.8 represents the ratio between total number of MOS samples less than 2.8 all collected MOS samples
0%
5%
10%
15%
20%
Madinity_Badr Obour Rehab Sherouk -Madinet elMostkbal
Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_DownTown
Helwan 1 Helwan 2 Maadi Mokattam
Voice Speech Quality on Sample < 2.8
0%
5%
10%
15%
20%
Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Voice Speech Quality on Sample < 2.8 - Zones
2/3/4G: Short Call
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Accessibility: Call Access Time [sec.]
36
Call Access Time represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to
the receiving terminal.
0
5
10
15
Madinity_Badr Obour Rehab Sherouk -Madinet elMostkbal
Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_DownTown
Helwan 1 Helwan 2 Maadi Mokattam
Call Access Time
0
5
10
15
Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Call Access Time - Zones
10.00
9.56
7.60
6.66
0 5 10 15
Call Access Time - Overall
2/3/4G: Short Call
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Accessibility: CSFB Delay [sec.]
37
CSFB Delay represents the period of time to overlay 3G/2G environment instead of handling calls in 4G (LTE). Depending on the CSFB strategy.
0
1
2
3
4
5
Madinity_Badr Obour Rehab Sherouk -Madinet elMostkbal
Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_DownTown
Helwan 1 Helwan 2 Maadi Mokattam
Circuit Switch Fall Back Delay
0
1
2
3
4
5
Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Circuit Switch Fall Back Delay - Zones
0.87
0.83
0.84
0.67
0 1 2 3 4 5
Circuit Switch Fall Back Delay - Overall
2/3/4G: Short Call
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Accessibility: Telephony Return Delay [sec.]
38
Telephony Return Delay measures the time that a UE uses to re-join the LTE (4G) network after call end
0
1
2
3
4
5
Madinity_Badr Obour Rehab Sherouk -Madinet elMostkbal
Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_DownTown
Helwan 1 Helwan 2 Maadi Mokattam
Telephony Return Delay
0
1
2
3
4
5
Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Telephony Return Delay - Zones
0.61
0.59
0.78
0.71
0 1 2 3 4 5
Telephony Return Delay - Overall
2/3/4G: Short Call
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Voice
Speech
Quality
KPI’s
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Speech Quality: MOS Scores
40
0
1
2
3
4
5
Madinity_Badr Obour Rehab Sherouk -Madinet elMostkbal
Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_DownTown
Helwan 1 Helwan 2 Maadi Mokattam
Voice Speech Quality
0
1
2
3
4
5
Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Voice Speech Quality - Zones
3.39
3.42
3.41
3.41
0 1 2 3 4 5
Voice Speech Quality - Overall
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Speech Quality: Call technology Usage & Codec Base Usage
41
Call technology Usage represents the call technology
used over call period. The more calls on 3G (UMTS) the
better MOS served.
Codec Base Usage represents the codec used over the call where AMR
wideband (AMR WB) leads to better voice quality experience by the end
user than the AMR Narrowband (AMR NB)
99%
99%
100%
98%
1%
1%
0%
2%
0% 25% 50% 75% 100%
We
Etisalat
Orange
Vodafone
Call Technology Usage Overall
3G
2G
0.10%
0% 20% 40% 60% 80% 100%
AMR NarrowBand
AMR WideBand
EFR
Codec Base Usage
42 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 202042
Failed &
Dropped
Calls
Causes
43 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Analysis: Dropped Calls Causes
43
16%3%
38%6%
9%
28% 2G Quality
3G Coverage
3G Quality
Core Network
Mobility Issue
RAN Issue
34%
22%
22%
22%
2G Quality
3G Quality
Core Network
RAN Issue
7%
33%
2%
2%
56%
2G Quality
3G Quality
Core Network
Mobility Issue
RAN Issue
3%
28%
8%
5%
56%
2G Quality
3G Quality
Core Network
Mobility Issue
RAN Issue
44 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
All Operators: Dropped Calls Locations 1/2
44
45 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
All Operators: Dropped Calls Locations 2/2
45
46 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Analysis: Failed Calls Causes
21%
2%
4%
12%
12%
17%
2%
2%
29%
3G Quality
4G Coverage
Core Network
CSFB Issue
Mobility Issue
No service
Other
Paging Issue
RAN Issue
1%
8%11%
1%
14%
18%
47%
3G Coverage
3G Quality
4G Quality
Core Network
CSFB Issue
Mobility Issue
RAN Issue
13%
1%
13%
3%
23%
8%
5%
1%
9%
23%
3G Quality
4G Coverage
4G Quality
Core Network
CSFB Issue
Mobility Issue
No service
Other
Paging Issue
RAN Issue
0.7%
1%
10%
1%
13%
4%
14%
9%5%2%2%
38%
2G Quality
3G Coverage
3G Quality
4G Coverage
4G Quality
Core Network
CSFB Issue
Mobility Issue
No service
Other
Paging Issue
47 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
All Operators: Blocked Calls Locations 1/2
47
48 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
All Operators: Blocked Calls Locations 2/2
48
AGENDA
1. Quantitative Information
2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes
49 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
50 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 202050
Data
Service
KPI’s
51 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Free Mode Throughput Per Test Type
51
NETWORK PERFORMANCE TEST USER EXPERIENCE TEST
-
20,000
40,000
60,000
80,000
100,000
120,000
140,000
-
5,000
10,000
15,000
20,000
25,000
30,000
35,000
20 sec Continuous Download(400 MB file)
15 sec Continuous Upload(200 MB file)
20 MB File Download 2 MB File Upload
Max
imu
m t
hro
ugh
pu
t
Ave
rage
th
rou
ghp
ut
Vodafone Orange Etisalat We Vodafone Max Orange Max Etisalat Max We Max
52 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
FDTT HTTP Download Transfer Throughput – Network Performance
25875
26871
32235
21940
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 32,500 35,000
400 MB File FDTT HTTP Download [kbps] - Overall
0
2,500
5,000
7,500
10,000
12,500
15,000
17,500
20,000
22,500
25,000
27,500
30,000
32,500
35,000
37,500
40,000
42,500
45,000
Madinity_Badr Obour Rehab Sherouk -Madinet elMostkbal
Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra ShobraElKhamia
Zamalek_DownTown
Helwan 1 Helwan 2 Maadi Mokattam
400 MB File FDTT HTTP Download Throughput [kbps]
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
400 MB File FDTT HTTP Download Throughput [kbps] - Zones
53 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
FDTT HTTP Upload Transfer Throughput – Network Performance
14233
20487
24114
10088
0 5,000 10,000 15,000 20,000 25,000 30,000
200 MB FDTT HTTP Upload Throughput [kbps] - Overall
01,5003,0004,5006,0007,5009,000
10,50012,00013,50015,00016,50018,00019,50021,00022,50024,00025,50027,00028,50030,00031,50033,00034,50036,000
Madinity_Badr Obour Rehab Sherouk -Madinet elMostkbal
Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra ShobraElKhamia
Zamalek_DownTown
Helwan 1 Helwan 2 Maadi Mokattam
200 MB FDTT HTTP Upload Throughput [kbps]
0
5,000
10,000
15,000
20,000
25,000
30,000
Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
200 MB FDTT HTTP Upload Throughput [kbps] - Zones
54 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
HTTP Download Session Blocked Rates
0.20%
0.13%
0.27%
0.17%
0% 5% 10%
Download Session Blocked Ratio - Overall
0%
2%
4%
6%
8%
10%
Madinity_Badr Obour Rehab Sherouk -Madinet elMostkbal
Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_DownTown
Helwan 1 Helwan 2 Maadi Mokattam
Download Session Blocked Ratio
0%
2%
4%
6%
8%
10%
Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Download Session Blocked Ratio - Zones
55 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
HTTP Upload Session Blocked Rates
0%
2%
4%
6%
8%
10%
Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Upload Session Blocked Ratio - Zones
0%
2%
4%
6%
8%
10%
Madinity_Badr Obour Rehab Sherouk -Madinet elMostkbal
Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_DownTown
Helwan 1 Helwan 2 Maadi Mokattam
Upload Session Blocked Ratio
0.35%
0.93%
0.04%
0.17%
0% 5% 10%
Upload Session Blocked Ratio - Overall
56 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
HTTP Download Average Session Setup Time
0.13
0.16
0.12
0.16
0 2 4 6 8 10
Average Session Setup Time [sec] - Overall
0
2
4
6
8
10
Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Average Session Setup Time [sec] - Zones
0
2
4
6
8
10
Madinity_Badr Obour Rehab Sherouk -Madinet elMostkbal
Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_DownTown
Helwan 1 Helwan 2 Maadi Mokattam
Average Session Setup Time [sec]
57 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
HTTP Upload Average Session Setup Time
0
2
4
6
8
10
Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Average Session Setup Time [sec] - Zones
0
2
4
6
8
10
Madinity_Badr Obour Rehab Sherouk -Madinet elMostkbal
Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_DownTown
Helwan 1 Helwan 2 Maadi Mokattam
Average Session Setup Time [sec]
0.10
0.11
0.04
0.05
0 2 4 6 8 10
Average Session Setup Time [sec] - Overall
58 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 202058
Throughput
KPI’s Customer
Experience
59 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
HTTP Download Throughput – Customer Experience
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
Madinity_Badr Obour Rehab Sherouk -Madinet elMostkbal
Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra ShobraElKhamia
Zamalek_DownTown
Helwan 1 Helwan 2 Maadi Mokattam
20MB Download Throughput [kbps]
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
20MB Download Throughput [kbps] - Zones
24,370
27,202
30,953
21,355
0 10,000 20,000 30,000 40,000
20MB Download Throughput [kbps] - Overall
60 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
HTTP Upload Throughput – Customer Experience
0
5,000
10,000
15,000
20,000
Madinity_Badr Obour Rehab Sherouk -Madinet elMostkbal
Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra ShobraElKhamia
Zamalek_DownTown
Helwan 1 Helwan 2 Maadi Mokattam
2MB Upload Throughput [kbps]
0
5,000
10,000
15,000
20,000
Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
2MB Upload Throughput [kbps] - Zones
8,539
11,178
11,618
4,350
0 5,000 10,000 15,000
2MB Upload Throughput [kbps] - Overall
61 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 202061
Browsing
& YouTube
Service
KPI’s
62 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Session Failure Ratio
62
0%
1%
2%
3%
4%
5%
Madinity_Badr Obour Rehab Sherouk -Madinet elMostkbal
Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_DownTown
Helwan 1 Helwan 2 Maadi Mokattam
Session Failure Ratio
0%
1%
2%
3%
4%
5%
Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Session Failure Ratio - Zones
0.54%
0.40%
0.07%
0.33%
0% 1% 2% 3% 4% 5%
Session Failure Ratio - Overall
63 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Session Time
63
0
2
4
6
8
10
Madinity_Badr Obour Rehab Sherouk -Madinet elMostkbal
Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_DownTown
Helwan 1 Helwan 2 Maadi Mokattam
Average Session Time
0
2
4
6
8
10
Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Average Session Time - Zones
3.34
4.56
3.66
3.98
0 2 4 6 8 10
Average Session Time - Overall
64 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Session Failure Ratio
64
0%
5%
10%
Madinity_Badr Obour Rehab Sherouk -Madinet elMostkbal
Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_DownTown
Helwan 1 Helwan 2 Maadi Mokattam
Session Failure Ratio
0%
5%
10%
Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Session Failure Ratio - Zones
0.49%
0.22%
0.04%
0.19%
0% 5% 10%
Session Failure Ratio - Overall
65 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Session Time
65
0
2
4
6
8
10
Madinity_Badr Obour Rehab Sherouk -Madinet elMostkbal
Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_DownTown
Helwan 1 Helwan 2 Maadi Mokattam
Average Session Time
0
2
4
6
8
10
Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Average Session Time - Zones
1.89
2.18
1.84
2.08
0 2 4 6 8 10
Average Session Time - Overall
66 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Session Failure Ratio
66
0%
2%
4%
6%
8%
10%
Madinity_Badr Obour Rehab Sherouk -Madinet elMostkbal
Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_DownTown
Helwan 1 Helwan 2 Maadi Mokattam
YouTube Session Failure Ratio
0%
2%
4%
6%
8%
10%
Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
YouTube Session Failure Ratio - Zones
0.70%
0.29%
0.45%
0.65%
0% 2% 4% 6% 8% 10%
YouTube Session Failure Ratio - Overall
67 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Freezing Time [msec]
67
0
500
1,000
Madinity_Badr Obour Rehab Sherouk -Madinet elMostkbal
Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra ShobraElKhamia
Zamalek_DownTown
Helwan 1 Helwan 2 Maadi Mokattam
Freezing Time
0
100
200
300
400
Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Freezing Time - Zones
36
58
32
114
0 50 100 150
Freezing Time - Overall
68 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Video Quality
68
0
1
2
3
4
5
Madinity_Badr Obour Rehab Sherouk -Madinet elMostkbal
Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_DownTown
Helwan 1 Helwan 2 Maadi Mokattam
Video Quality - VMOS
0
1
2
3
4
5
Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Video Quality [VMOS] - Zones
4.09
4.09
4.09
4.08
0 1 2 3 4 5
Video Quality [VMOS] - Overall
69 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Time to 1st Picture
69
0
1
2
3
4
5
Madinity_Badr Obour Rehab Sherouk -Madinet elMostkbal
Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_DownTown
Helwan 1 Helwan 2 Maadi Mokattam
Time to First Picture [s]
0
1
2
3
4
5
Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Time to First Picture [s] - Zones
1.69
1.72
1.60
1.93
0 1 2 3 4 5
Time to First Picture [s] - Overall
70 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Image Resolution
0%
20%
40%
60%
80%
100%
1088 720 480 360 240 144
Youtube - Image Resolution
AGENDA
1. Quantitative Information
2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes
71 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
72 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Zones Definition
72
Giza
Giz
a Z
1
Zayed 1
Zayed 2
6th of Oct 1
6th of Oct 2
Giz
a Z
2 Faisal
Haram
Giz
a Z
3 Embaba
Mohandseen
73 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 202073
Voice
Service
KPI’s
74 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Accessibility: Call Blocked Rate
74
Call Blocked Rate represents the ratio between unsuccessful call attempts and all calls made (both successful & unsuccessful).
0%
1%
2%
3%
4%
5%
Zone 1 Zone 2 Zone 3
Call Blocked Rate - Zones
1.03%
0.69%
1.61%
0.55%
0% 1% 2% 3% 4% 5%
Call Blocked Rate - Overall
0%
1%
2%
3%
4%
5%
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
Call Blocked Rate
2/3/4G: Short Call
75 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Retainability: Call Dropped Rate
75
Voice Call Retainability is represented by call drop rates.
0.28%
0.37%
0.23%
0.28%
0% 1% 2% 3% 4% 5%
Voice Call Droped Rate - Overall
0%
1%
2%
3%
4%
5%
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
Voice Call Droped Rate
0%
1%
2%
3%
4%
5%
Zone 1 Zone 2 Zone 3
Voice Call Droped Rate - Zones
2/3/4G: Short Call
76 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Accessibility: CSFB Failure Rate [%]
76
CSFB Failure Rate represents the ratio between unsuccessful fall back attempt to lower technology than 4G (LTE) and all calls made (both successful &
unsuccessful). When there is 4G (LTE) present before starting the session.
0.00%
0.00%
0.00%
0.00%
0% 1% 2% 3% 4% 5%
CSFB Failure Rate - Overall
0%
1%
2%
3%
4%
5%
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
CSFB Failure Rate
0%
1%
2%
3%
4%
5%
Zone 1 Zone 2 Zone 3
CSFB Failure Rate - Zones
2/3/4G: Short Call
77 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Speech Quality: MOS Voice Speech Quality < 2.8
77
MOS Voice Speech Quality < 2.8 represents the ratio between total number of MOS samples less than 2.8 all collected MOS samples
5.76%
3.33%
4.21%
3.49%
0% 5% 10%
Voice Speech Quality on Sample < 2.8 - Overall
0%
5%
10%
15%
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
Voice Speech Quality on Sample < 2.8
0%
5%
10%
Zone 1 Zone 2 Zone 3
Voice Speech Quality on Sample < 2.8 - Zones
2/3/4G: Short Call
78 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Accessibility: Call Access Time [sec.]
78
Call Access represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to the
receiving terminal.
0
5
10
15
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
Call Access Time
0
5
10
15
Zone 1 Zone 2 Zone 3
Call Access Time - Zones
8.89
7.84
7.67
6.62
0 5 10 15
Call Access Time - Overall
2/3/4G: Short Call
79 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Accessibility: CSFB Delay [sec.]
79
CSFB Delay represents the period of time to overlay 3G/2G environment instead of handling calls in 4G (LTE). Depending on the CSFB strategy.
0
1
2
3
4
5
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
Circuit Switch Fall Back Delay
0
1
2
3
4
5
Zone 1 Zone 2 Zone 3
Circuit Switch Fall Back Delay - Zones
0.93
0.79
0.80
0.70
0 1 2 3 4 5
Circuit Switch Fall Back Delay - Overall
2/3/4G: Short Call
80 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Accessibility: Telephony Return Delay [sec.]
80
Telephony Return Delay measures the time that a UE uses to re-join the LTE (4G) network after call end
0
1
2
3
4
5
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
Telephony Return Delay
0
1
2
3
4
5
Zone 1 Zone 2 Zone 3
Telephony Return Delay - Zones
0.68
0.62
0.81
0.69
0 1 2 3 4 5
Telephony Return Delay - Overall
2/3/4G: Short Call
81 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 202081
Voice
Speech
Quality
KPI’s
82 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Speech Quality: MOS Scores
82
0
1
2
3
4
5
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
Voice Speech Quality
0
1
2
3
4
5
Zone 1 Zone 2 Zone 3
Voice Speech Quality - Zones
3.39
3.55
3.42
3.40
0 1 2 3 4 5
Voice Speech Quality - Overall
83 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Speech Quality: Call technology Usage & Codec Base Usage
83
Call technology Usage represents the call technology
used over call period. The more calls on 3G (UMTS) the
better MOS served.
Codec Base Usage represents the codec used over the call where AMR
wideband (AMR WB) leads to better voice quality experience by the end
user than the AMR Narrowband (AMR NB)
99%
99%
100%
100% 0%
0% 25% 50% 75% 100%
We
Etisalat
Orange
Vodafone
Call Technology Usage Overall
3G
2G
0% 20% 40% 60% 80% 100%
AMR NarrowBand
AMR WideBand
Codec Base Usage
84 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 202084
Failed &
Dropped
Calls
Causes
85 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Analysis: Dropped Calls Causes
85
34%
33%
33%
3G Quality
Core Network
RAN Issue80%
20%
3G Quality
RAN Issue
12%
50%
13%
25%
2G Quality
3G Quality
Core Network
RAN Issue
67%
16%
17%
3G Quality
Other
RAN Issue
86 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
All Operators: Dropped Calls Locations 1/2
86
87 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
All Operators: Dropped Calls Locations 2/2
87
88 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Analysis: Failed Calls Causes
9%
8%
17%
8%
8%
50%
3G Coverage
4G Quality
CSFB Issue
No service
Other
RAN Issue
11%
23%
3%
17%
14%
3%
3%
26%
3G Coverage
3G Quality
4G Quality
CSFB Issue
Mobility Issue
No service
Other
RAN Issue
13%
7%
53%
7%
20%
3G Quality
4G Quality
CSFB Issue
Mobility Issue
RAN Issue
14% 4%
4%
32%
18%
5%
23%3G Quality
4G Quality
Core Network
CSFB Issue
Mobility Issue
Other
RAN Issue
89 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
All Operators: Blocked Calls Locations 1/2
89
90 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
All Operators: Blocked Calls Locations 2/2
90
AGENDA
1. Quantitative Information
2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes
91 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
92 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 202092
Data
Service
KPI’s
93 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Free Mode Throughput Per Test Type
93
NETWORK PERFORMANCE TEST USER EXPERIENCE TEST
-
20,000
40,000
60,000
80,000
100,000
120,000
140,000
160,000
-
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
20 sec Continuous Download(400 MB file)
15 sec Continuous Upload(200 MB file)
20 MB File Download 2 MB File Upload
Max
imu
m t
hro
ugh
pu
t
Ave
rage
th
rou
ghp
ut
Vodafone Orange Etisalat We Vodafone Max Orange Max Etisalat Max We Max
94 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
FDTT HTTP Download Transfer Throughput – Network Performance
25489
29309
36877
19207
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 32,500 35,000 37,500 40,000
400 MB File FDTT HTTP Download [kbps] - Overall
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
45,000
Zone 1 Zone 2 Zone 3
400 MB File FDTT HTTP Download Throughput [kbps] - Zones
02,5005,0007,500
10,00012,50015,00017,50020,00022,50025,00027,50030,00032,50035,00037,50040,00042,50045,00047,50050,000
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
400 MB File FDTT HTTP Download Throughput [kbps]
95 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
FDTT HTTP Upload Transfer Throughput – Network Performance
13655
25673
27610
11538
0 5,000 10,000 15,000 20,000 25,000 30,000 35,000
200 MB FDTT HTTP Upload Throughput [kbps] - Overall
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
Zone 1 Zone 2 Zone 3
200 MB FDTT HTTP Upload Throughput [kbps] - Zones
01,5003,0004,5006,0007,5009,000
10,50012,00013,50015,00016,50018,00019,50021,00022,50024,00025,50027,00028,50030,00031,50033,00034,50036,00037,50039,000
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
200 MB FDTT HTTP Upload Throughput [kbps]
96 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
HTTP Download Session Blocked Rates
0.00%
0.22%
0.08%
0.17%
0% 5% 10%
Download Session Blocked Ratio - Overall
0%
5%
10%
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
Download Session Blocked Ratio
0%
5%
10%
Zone 1 Zone 2 Zone 3
Download Session Blocked Ratio - Zones
97 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
HTTP Upload Session Blocked Rates
0.14%
0.40%
0.00%
0.09%
0% 5% 10%
Upload Session Blocked Ratio - Overall
0%
5%
10%
Zone 1 Zone 2 Zone 3
Upload Session Blocked Ratio - Zones
0%
5%
10%
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
Upload Session Blocked Ratio
98 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
HTTP Download Average Session Setup Time
0.10
0.17
0.10
0.16
0 2 4 6 8 10
Average Session Setup Time [sec] - Overall
0
2
4
6
8
10
Zone 1 Zone 2 Zone 3
Average Session Setup Time [sec] - Zones
0
2
4
6
8
10
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
Average Session Setup Time [sec]
99 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
HTTP Upload Average Session Setup Time [sec]
0
2
4
6
8
10
Zone 1 Zone 2 Zone 3
Average Session Setup Time [sec] - Zones
0
2
4
6
8
10
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
Average Session Setup Time [sec]
0.12
0.12
0.04
0.06
0 2 4 6 8 10
Average Session Setup Time [sec] - Overall
100 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020100
Throughput
KPI’s Customer
Experience
101 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
HTTP Download Throughput – Customer Experience
0
10,000
20,000
30,000
40,000
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
20MB Download Throughput [kbps]
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
Zone 1 Zone 2 Zone 3
20MB Download Throughput [kbps] - Zones
25,217
28,416
33,309
19,102
0 5,000 10,000 15,000 20,000 25,000 30,000 35,000
20MB Download Throughput [kbps] - Overall
102 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
HTTP Upload Throughput – Customer Experience
0
5,000
10,000
15,000
20,000
25,000
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
2MB Upload Throughput [kbps]
0
5,000
10,000
15,000
20,000
Zone 1 Zone 2 Zone 3
2MB Upload Throughput [kbps] - Zones
7,874
12,524
14,991
4,658
0 5,000 10,000 15,000 20,000
2MB Upload Throughput [kbps] - Overall
103 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020103
Browsing
& YouTube
Service
KPI’s
104 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Session Failure Ratio
104
0%
1%
2%
3%
4%
5%
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
Session Failure Ratio
0%
1%
2%
3%
4%
5%
Zone 1 Zone 2 Zone 3
Session Failure Ratio - Zones
0.27%
0.49%
0.00%
0.13%
0% 1% 2% 3% 4% 5%
Session Failure Ratio - Overall
105 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Session Time
105
0
5
10
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
Average Session Time
0
5
10
Zone 1 Zone 2 Zone 3
Average Session Time - Zones
3.38
4.43
3.79
3.91
0 2 4 6 8 10
Average Session Time - Overall
106 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Session Failure Ratio
106
0%
1%
2%
3%
4%
5%
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
Session Failure Ratio
0%
1%
2%
3%
4%
5%
Zone 1 Zone 2 Zone 3
Session Failure Ratio - Zones
0.32%
0.31%
0.04%
0.04%
0% 1% 2% 3% 4% 5%
Session Failure Ratio - Overall
107 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Session Time
107
0
2
4
6
8
10
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
Average Session Time
0
2
4
6
8
10
Zone 1 Zone 2 Zone 3
Average Session Time - Zones
2.10
2.30
2.05
2.20
0 2 4 6 8 10
Average Session Time - Overall
108 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Session Failure Ratio
108
0%
1%
2%
3%
4%
5%
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
YouTube Session Failure Ratio
0%
1%
2%
3%
4%
5%
Zone 1 Zone 2 Zone 3
YouTube Session Failure Ratio - Zones
0.37%
0.49%
0.04%
0.04%
0% 1% 2% 3% 4% 5%
YouTube Session Failure Ratio - Overall
109 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Freezing Time [msec]
109
0
100
200
300
400
500
600
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
Freezing Time
0
50
100
150
200
250
300
Zone 1 Zone 2 Zone 3
Freezing Time - Zones
30.46
33.80
27.33
74.89
0 50 100 150 200
Freezing Time - Overall
110 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Video Quality
110
0
1
2
3
4
5
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
Video Quality - VMOS
0
1
2
3
4
5
Zone 1 Zone 2 Zone 3
Video Quality [VMOS] - Zones
4.09
4.09
4.10
4.09
0 1 2 3 4 5
Video Quality [VMOS] - Overall
111 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Time to 1st Picture
111
0
1
2
3
4
5
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
Time to First Picture [s]
0
1
2
3
4
5
Zone 1 Zone 2 Zone 3
Time to First Picture [s] - Zones
1.69
1.67
1.58
1.83
0 1 2 3 4 5
Time to First Picture [s] - Overall
112 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Image Resolution
0%
20%
40%
60%
80%
100%
1088 720 480 360 240 144
Youtube - Image Resolution
112
AGENDA
1. Quantitative Information
2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes
113 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
114 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Zones Definition
114
Alexandria
Ale
x Z
1
East1
East2
East3
East4
East5
Ale
x Z
2 West 1
West 2
Ale
x Z
3
Matrouh
Northencoast
115 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020115
Voice
Service
KPI’s
116 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Accessibility: Call Blocked Rate
116
Call Blocked Rate represents the ratio between unsuccessful call attempts and all calls made (both successful & unsuccessful).
0%
1%
2%
3%
4%
5%
East Alex West Alex Northen Coast
Call Blocked Rate - Zones
0%
2%
4%
6%
8%
10%
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
Call Blocked Rate
1.76%
0.51%
1.97%
0.51%
0% 1% 2% 3% 4% 5%
Call Blocked Rate - Overall
2/3/4G: Short Call
117 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Retainability: Call Dropped Rate
117
Voice Call Retainability is represented by call drop rates.
0.15%
0.37%
0.22%
0.37%
0% 1% 2% 3% 4% 5%
Voice Call Droped Rate - Overall
0%
1%
2%
3%
4%
5%
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
Voice Call Droped Rate
0%
1%
2%
3%
4%
5%
East Alex West Alex Northen Coast
Voice Call Droped Rate - Zones
2/3/4G: Short Call
118 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Accessibility: CSFB Failure Rate [%]
118
0.00%
0.00%
0.00%
0.00%
0% 1% 2% 3% 4% 5%
CSFB Failure Rate - Overall
CSFB Failure Rate represents the ratio between unsuccessful fall back attempt to lower technology than 4G (LTE) and all calls made (both successful &
unsuccessful). When there is 4G (LTE) present before starting the session.
0%
1%
2%
3%
4%
5%
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
CSFB Failure Rate
0%
1%
2%
3%
4%
5%
East Alex West Alex Northen Coast
CSFB Failure Rate - Zones
2/3/4G: Short Call
119 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Speech Quality: MOS Voice Speech Quality < 2.8
119
4.51%
4.13%
9.52%
3.67%
0% 10% 20%
Voice Speech Quality on Sample < 2.8 - Overall
MOS Voice Speech Quality < 2.8 represents the ratio between total number of MOS samples less than 2.8 all collected MOS samples
0%
10%
20%
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
Voice Speech Quality on Sample < 2.8
0%
10%
20%
East Alex West Alex Northen Coast
Voice Speech Quality on Sample < 2.8 - Zones
2/3/4G: Short Call
120 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Accessibility: Call Access Time [sec.]
120
Call Access Time represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to
the receiving terminal.
0
5
10
15
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
Call Access Time
8.61
7.24
8.65
6.48
0 5 10 15
Call Access Time - Overall
0
5
10
15
East Alex West Alex Northen Coast
Call Access Time - Zones
2/3/4G: Short Call
121 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Accessibility: CSFB Delay [sec.]
121
CSFB Delay represents the period of time to overlay 3G/2G environment instead of handling calls in 4G (LTE). Depending on the CSFB strategy.
0
1
2
3
4
5
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
Circuit Switch Fall Back Delay
0.76
0.64
0.98
0.66
0 1 2 3 4 5
Circuit Switch Fall Back Delay - Overall
0
1
2
3
4
5
East Alex West Alex Northen Coast
Circuit Switch Fall Back Delay - Zones
2/3/4G: Short Call
122 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Accessibility: Telephony Return Delay [sec.]
122
Telephony Return Delay measures the time that a UE uses to re-join the LTE (4G) network after call end
0
1
2
3
4
5
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
Telephony Return Delay
0.69
0.66
1.03
0.74
0 1 2 3 4 5
Telephony Return Delay - Overall
0
1
2
3
4
5
East Alex West Alex Northen Coast
Telephony Return Delay - Zones
2/3/4G: Short Call
123 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020123
Voice
Speech
Quality
KPI’s
124 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Speech Quality: MOS Scores
124
0
1
2
3
4
5
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
Voice Speech Quality
3.41
3.53
3.33
3.41
0 1 2 3 4 5
Voice Speech Quality - Overall
0
1
2
3
4
5
East Alex West Alex Northen Coast
Voice Speech Quality - Zones
125 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Speech Quality: Call technology Usage & Codec Base Usage
125
Call technology Usage represents the call technology
used over call period. The more calls on 3G (UMTS) the
better MOS served.
Codec Base Usage represents the codec used over the call where AMR
wideband (AMR WB) leads to better voice quality experience by the end
user than the AMR Narrowband (AMR NB)
99%
99%
98%
99%
1%
1%
2%
1%
0% 25% 50% 75% 100%
We
Etisalat
Orange
Vodafone
Call Technology Usage Overall
3G
2G
0% 20% 40% 60% 80% 100%
AMR NB
AMR WB
HR
Codec Base Usage
126 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020126
Failed &
Dropped
Calls
Causes
127 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Analysis: Dropped Calls Causes
127
20%
40%
20%
20%
2G Quality
3G Quality
Core Network
RAN Issue100%
3G Quality
40%
60% 3G Quality
RAN Issue
50%50%
3G Quality
Core Network
128 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
All Operators: Dropped Calls Locations 1/2
128
129 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
All Operators: Dropped Calls Locations 2/2
129
130 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Analysis: Failed Calls Causes
14%
43%
29%
14%
3G Quality
Mobility Issue
No service
RAN Issue
4%
4%
4%
29%
11%
48%
3G Quality
4G Coverage
4G Quality
CSFB Issue
Mobility Issue
RAN Issue
14%
29%
43%
14%
3G Quality
CSFB Issue
No service
RAN Issue
4%
4%
9%
17%
29%
25%
4%8%
3G Quality
4G Coverage
Core Network
CSFB Issue
Mobility Issue
No service
Paging Issue
RAN Issue
131 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
All Operators: Blocked Calls Locations 1/2
131
132 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
All Operators: Blocked Calls Locations 2/2
132
AGENDA
1. Quantitative Information
2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes
133 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
134 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020134
Data
Service
KPI’s
135 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Free Mode Throughput Per Test Type
135
NETWORK PERFORMANCE TEST USER EXPERIENCE TEST
-
20,000
40,000
60,000
80,000
100,000
120,000
140,000
160,000
180,000
200,000
220,000
-
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
20 sec Continuous Download(400 MB file)
15 sec Continuous Upload(200 MB file)
20 MB File Download 2 MB File Upload
Max
imu
m t
hro
ugh
pu
t
Ave
rage
th
rou
ghp
ut
Vodafone Orange Etisalat We Vodafone Max Orange Max Etisalat Max We Max
136 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
FDTT HTTP Download Transfer Throughput – Network Performance
25353
36392
36602
31304
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 32,500 35,000 37,500 40,000
400 MB File FDTT HTTP Download [kbps] - Overall
05,000
10,00015,00020,00025,00030,00035,00040,00045,00050,00055,000
East Alex West Alex Northen Coast
400 MB File FDTT HTTP Download Throughput [kbps] - Zones
02,5005,0007,500
10,00012,50015,00017,50020,00022,50025,00027,50030,00032,50035,00037,50040,00042,50045,00047,50050,00052,50055,00057,50060,00062,50065,000
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
400 MB File FDTT HTTP Download Throughput [kbps]
137 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
FDTT HTTP Upload Transfer Throughput – Network Performance
15908
23450
24503
11963
0 1,500 3,000 4,500 6,000 7,500 9,000 10,50012,00013,50015,00016,50018,00019,50021,00022,50024,00025,50027,000
200 MB FDTT HTTP Upload Throughput [kbps] - Overall
0
3,000
6,000
9,000
12,000
15,000
18,000
21,000
24,000
27,000
30,000
East Alex West Alex Northen Coast
200 MB FDTT HTTP Upload Throughput [kbps] - Zones
01,5003,0004,5006,0007,5009,000
10,50012,00013,50015,00016,50018,00019,50021,00022,50024,00025,50027,00028,50030,000
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
200 MB FDTT HTTP Upload Throughput [kbps]
138 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
HTTP Download Session Blocked Rates
0.38%
0.96%
0.18%
0.32%
0% 5% 10%
Download Session Blocked Ratio - Overall
0%
5%
10%
East Alex West Alex Northen Coast
Download Session Blocked Ratio - Zones
0%
5%
10%
15%
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
Download Session Blocked Ratio
139 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
HTTP Upload Session Blocked Rates
0%
5%
10%
East Alex West Alex Northen Coast
Upload Session Blocked Ratio - Zones
0%
5%
10%
15%
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
Upload Session Blocked Ratio
0.46%
0.89%
0.18%
0.26%
0% 2% 4% 6% 8% 10%
Upload Session Blocked Ratio - Overall
140 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
HTTP Download Average Session Setup Time
0.12
0.11
0.12
0.13
0 2 4 6 8 10
Average Session Setup Time [sec] - Overall
0
2
4
6
8
10
East Alex West Alex Northen Coast
Average Session Setup Time [sec] - Zones
0
2
4
6
8
10
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
Average Session Setup Time [sec]
141 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
HTTP Upload Average Session Setup Time
0
2
4
6
8
10
East Alex West Alex Northen Coast
Average Session Setup Time [sec] - Zones
0
2
4
6
8
10
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
Average Session Setup Time [sec]
0.13
0.13
0.06
0.05
0 2 4 6 8 10
Average Session Setup Time [sec] - Overall
142 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020142
Throughput
KPI’s Customer
Experience
143 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
HTTP Download Throughput – Customer Experience
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
45,000
50,000
55,000
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
20MB Download Throughput [kbps]
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
45,000
50,000
East Alex West Alex Northen Coast
20MB Download Throughput [kbps] - Zones
25,604
34,281
34,706
29,256
0 5,000 10,000 15,000 20,000 25,000 30,000 35,000 40,000
20MB Download Throughput [kbps] - Overall
144 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
HTTP Upload Throughput – Customer Experience
0
5,000
10,000
15,000
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
2MB Upload Throughput [kbps]
0
5,000
10,000
15,000
East Alex West Alex Northen Coast
2MB Upload Throughput [kbps] - Zones
8,580
12,482
11,481
4,676
0 5,000 10,000 15,000
2MB Upload Throughput [kbps] - Overall
145 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020145
Browsing
& YouTube
Service
KPI’s
146 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Session Failure Ratio
146
0%
5%
10%
15%
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
Session Failure Ratio
0.54%
0.96%
0.25%
0.19%
0% 1% 2% 3% 4% 5%
Session Failure Ratio - Overall
0%
5%
10%
East Alex West Alex Northen Coast
Session Failure Ratio - Zones
147 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Session Time
147
0
5
10
15
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
Average Session Time
3.55
4.05
3.72
3.79
0 2 4 6 8 10
Average Session Time - Overall
0
2
4
6
8
10
East Alex West Alex Northen Coast
Average Session Time - Zones
148 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Session Failure Ratio
148
0%
5%
10%
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
Session Failure Ratio
0.54%
1.16%
0.12%
0.19%
0% 2% 4% 6% 8% 10%
Session Failure Ratio - Overall
0%
5%
10%
East Alex West Alex Northen Coast
Session Failure Ratio - Zones
149 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Session Time
149
0
2
4
6
8
10
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
Average Session Time
2.04
2.05
1.89
1.97
0 2 4 6 8 10
Average Session Time - Overall
0
2
4
6
8
10
East Alex West Alex Northen Coast
Average Session Time - Zones
150 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Session Failure Ratio
150
0%
5%
10%
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
YouTube Session Failure Ratio
1.46%
0.96%
0.37%
0.33%
0% 2% 4% 6% 8% 10%
YouTube Session Failure Ratio - Overall
0%
5%
10%
East Alex West Alex Northen Coast
YouTube Session Failure Ratio - Zones
151 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Freezing Time [msec]
151
0
50
100
150
200
250
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
Freezing Time
0
50
100
150
East Alex West Alex Northen Coast
Freezing Time - Zones
25
26
36
11
0 50 100 150 200
Freezing Time - Overall
152 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Video Quality
152
0
1
2
3
4
5
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
Video Quality - VMOS
0
1
2
3
4
5
East Alex West Alex Northen Coast
Video Quality [VMOS] - Zones
4.08
4.08
4.09
4.10
0 1 2 3 4 5
Video Quality [VMOS] - Overall
153 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Time to 1st Picture
153
0
1
2
3
4
5
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
Time to First Picture [s]
0
1
2
3
4
5
East Alex West Alex Northen Coast
Time to First Picture [s] - Zones
1.80
1.67
1.72
1.69
0 1 2 3 4 5
Time to First Picture [s] - Overall
154 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Image Resolution
0%
20%
40%
60%
80%
100%
1088 720 480 360 240 144
Youtube - Image Resolution
154
AGENDA
1. Quantitative Information
2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes
155 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
156 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Zones Definition
156
Delta Cities
Delt
a Z
1 Banha
Qalyoub
Qanatir
Delt
a Z
2 10th of ramadan
Faqous
Zagazig
Delt
a Z
3 Damnhour
Kafr Eldawar
Delt
aZ
4 Kafr el Zayat
Tanta - Mahalla
Delt
a Z
5 Desouk
Kafr El sheikh
Delt
a Z
6 Mansoura
Senbelawen
Delt
a Z
7 Domyat
Ras El bar
Delt
a Z
8 Menoufbagour
Shebin el Koum
157 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020157
Voice
Service
KPI’s
158 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Accessibility: Call Blocked Rate
158
Call Blocked Rate represents the ratio between unsuccessful call attempts and all calls made (both successful & unsuccessful).
0%
2%
4%
6%
8%
10%
12%
Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
Call Blocked Rate - Zones
0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
20%
22%
24%
Banha Qalyoub Qanatir 10th oframadan
Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta -Mahalla
Desouk - KafrGhounim
Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf -bagour
Shebin elKoum
Call Blocked Rate
2.19%
1.88%
1.22%
0.84%
0% 2% 4% 6% 8%
Call Blocked Rate - Overall
2/3/4G: Short Call
159 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Retainability: Call Dropped Rate
159
Voice Call Retainability is represented by call drop rates.
0.43%
0.47%
0.27%
0.50%
0% 1% 2% 3% 4% 5%
Voice Call Droped Rate - Overall
0%
1%
2%
3%
4%
5%
Banha Qalyoub Qanatir 10th oframadan
Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta -Mahalla
Desouk - KafrGhounim
Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf -bagour
Shebin elKoum
Voice Call Droped Rate
0%
1%
2%
3%
4%
5%
Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
Voice Call Droped Rate - Zones
2/3/4G: Short Call
160 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Accessibility: CSFB Failure Rate [%]
160
CSFB Failure Rate represents the ratio between unsuccessful fall back attempt to lower technology than 4G (LTE) and all calls made (both successful &
unsuccessful). When there is 4G (LTE) present before starting the session.
0.04%
0.00%
0.00%
0.00%
0% 1% 2% 3% 4% 5%
CSFB Failure Rate - Overall
0%
1%
2%
3%
4%
5%
Banha Qalyoub Qanatir 10th oframadan
Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta -Mahalla
Desouk - KafrGhounim
Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf -bagour
Shebin elKoum
CSFB Failure Rate
0%
1%
2%
3%
4%
5%
Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
CSFB Failure Rate - Zones
2/3/4G: Short Call
161 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Speech Quality: MOS Voice Speech Quality < 2.8
161
MOS Voice Speech Quality < 2.8 represents the ratio between total number of MOS samples less than 2.8 all collected MOS samples
5.30%
4.12%
6.07%
5.06%
0% 5% 10% 15% 20%
Voice Speech Quality on Sample < 2.8 - Overall
0%
10%
20%
Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
Voice Speech Quality on Sample < 2.8 - Zones
0%
10%
20%
Banha Qalyoub Qanatir 10th oframadan
Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta -Mahalla
Desouk - KafrGhounim
Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf -bagour
Shebin elKoum
Voice Speech Quality on Sample < 2.8
2/3/4G: Short Call
162 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Accessibility: Call Access Time [sec.]
162
Call Access represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to the
receiving terminal.
0
5
10
15
Banha Qalyoub Qanatir 10th oframadan
Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta -Mahalla
Desouk - KafrGhounim
Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf -bagour
Shebin elKoum
Call Access Time
0
5
10
15
Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
Call Access Time - Zones
8.62
8.04
7.68
6.75
0 5 10 15
Call Access Time - Overall
2/3/4G: Short Call
163 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Accessibility: CSFB Delay [sec.]
163
CSFB Delay represents the period of time to overlay 3G/2G environment instead of handling calls in 4G (LTE). Depending on the CSFB strategy.
0
1
2
3
4
5
Banha Qalyoub Qanatir 10th oframadan
Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta -Mahalla
Desouk - KafrGhounim
Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf -bagour
Shebin elKoum
Circuit Switch Fall Back Delay
0
1
2
3
4
5
Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
Circuit Switch Fall Back Delay - Zones
0.80
0.73
0.69
0.62
0 1 2 3 4 5
Circuit Switch Fall Back Delay - Overall
2/3/4G: Short Call
164 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Accessibility: Telephony Return Delay [sec.]
164
Telephony Return Delay measures the time that a UE uses to re-join the LTE (4G) network after call end
0
1
2
3
4
5
Banha Qalyoub Qanatir 10th oframadan
Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta -Mahalla
Desouk - KafrGhounim
Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf -bagour
Shebin elKoum
Telephony Return Delay
0
1
2
3
4
5
Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
Telephony Return Delay - Zones
0.78
0.89
1.13
0.65
0 1 2 3 4 5
Telephony Return Delay - Overall
2/3/4G: Short Call
165 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020165
Voice
Speech
Quality
KPI’s
166 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Speech Quality: MOS Scores
166
0
1
2
3
4
5
Banha Qalyoub Qanatir 10th oframadan
Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta -Mahalla
Desouk - KafrGhounim
Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf -bagour
Shebin elKoum
Voice Speech Quality
0
1
2
3
4
5
Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
Voice Speech Quality - Zones
3.38
3.49
3.35
3.40
0 1 2 3 4 5
Voice Speech Quality - Overall
167 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Speech Quality: Call technology Usage & Codec Base Usage
167
Call technology Usage represents the call technology
used over call period. The more calls on 3G (UMTS) the
better MOS served.
Codec Base Usage represents the codec used over the call where AMR
wideband (AMR WB) leads to better voice quality experience by the end
user than the AMR Narrowband (AMR NB)
99%
100%
99%
98%
1%
0%
1%
2%
0% 25% 50% 75% 100%
We
Etisalat
Orange
Vodafone
Call Technology Usage Overall
3G
2G
0.07%
0% 20% 40% 60% 80% 100%
AMR NB
AMR WB
EFR
Codec Base Usage
168 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020168
Failed &
Dropped
Calls
Causes
169 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Analysis: Dropped Calls Causes
169
46%
16%
15%
23%
3G Quality
Core Network
Mobility Issue
RAN Issue
28%
43%
29%
3G Coverage
3G Quality
RAN Issue
9%
8%
33%
17%
33% 2G Quality
3G Coverage
3G Quality
Mobility Issue
RAN Issue
9%
37%
18%
36%2G Quality
3G Quality
Mobility Issue
RAN Issue
170 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
All Operators: Dropped Calls Locations 1/2
170
171 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
All Operators: Dropped Calls Locations 2/2
171
172 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Analysis: Failed Calls Causes
18%
14%
4%
5%
27%
18%
5%9%
3G Quality
4G Coverage
4G Quality
Core Network
CSFB Issue
Mobility Issue
Paging Issue
RAN Issue
3%
3%
13%
3%
6%
22%
3%
47%
2G Quality
3G Coverage
3G Quality
Core Network
CSFB Issue
No service
Paging Issue
RAN Issue
2%
6%
8%2%
8%
2%
4%68%
3G Coverage
3G Quality
CSFB Issue
Mobility Issue
No service
Other
Paging Issue
RAN Issue
4%
4%
2%
28%
11%9%
9%
5%
4%
26%
3G Coverage
3G Quality
4G Quality
Core Network
CSFB Issue
Mobility Issue
No service
Other
Paging Issue
RAN Issue
173 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
All Operators: Blocked Calls Locations 1/2
173
174 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
All Operators: Blocked Calls Locations 2/2
174
AGENDA
1. Quantitative Information
2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes
175 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
176 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020176
Data
Service
KPI’s
177 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Free Mode Throughput Per Test Type
177
NETWORK PERFORMANCE TEST USER EXPERIENCE TEST
-
20,000
40,000
60,000
80,000
100,000
120,000
140,000
-
5,000
10,000
15,000
20,000
25,000
30,000
35,000
20 sec Continuous Download(400 MB file)
15 sec Continuous Upload(200 MB file)
20 MB File Download 2 MB File Upload
Max
imu
m t
hro
ugh
pu
t
Ave
rage
th
rou
ghp
ut
Vodafone Orange Etisalat We Vodafone Max Orange Max Etisalat Max We Max
178 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
FDTT HTTP Download Transfer Throughput – Network Performance
2699029008
31077
24209
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 32,500 35,000
400 MB File FDTT HTTP Download [kbps] - Overall
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
400 MB File FDTT HTTP Download Throughput [kbps] - Zones
02,5005,0007,500
10,00012,50015,00017,50020,00022,50025,00027,50030,00032,50035,00037,50040,00042,50045,00047,50050,000
Banha Qalyoub Qanatir 10th oframadan
Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta -Mahalla
Desouk - KafrGhounim
Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf -bagour
Shebin elKoum
400 MB File FDTT HTTP Download Throughput [kbps]
179 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
FDTT HTTP Upload Transfer Throughput – Network Performance
14355
17871
17477
12101
0 1,500 3,000 4,500 6,000 7,500 9,000 10,500 12,000 13,500 15,000 16,500 18,000
200 MB FDTT HTTP Upload Throughput [kbps] - Overall
0
5,000
10,000
15,000
20,000
25,000
Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
200 MB FDTT HTTP Upload Throughput [kbps] - Zones
01,5003,0004,5006,0007,5009,000
10,50012,00013,50015,00016,50018,00019,50021,00022,50024,00025,50027,00028,50030,00031,50033,000
Banha Qalyoub Qanatir 10th oframadan
Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta -Mahalla
Desouk - KafrGhounim
Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf -bagour
Shebin elKoum
200 MB FDTT HTTP Upload Throughput [kbps]
180 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
HTTP Download Session Blocked Rates
0.12%
0.11%
0.24%
0.45%
0% 5% 10%
Download Session Blocked Ratio - Overall
0%
5%
10%
Banha Qalyoub Qanatir 10th oframadan
Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta -Mahalla
Desouk - KafrGhounim
Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf -bagour
Shebin elKoum
Download Session Blocked Ratio
0%
5%
10%
15%
Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
Download Session Blocked Ratio - Zones
181 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
HTTP Upload Session Blocked Rates
0.12%
0.07%
0.17%
0.30%
0% 5% 10%
Upload Session Blocked Ratio - Overall
0%
5%
10%
15%
Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
Upload Session Blocked Ratio - Zones
0%
5%
10%
15%
Banha Qalyoub Qanatir 10th oframadan
Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta -Mahalla
Desouk - KafrGhounim
Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf -bagour
Shebin elKoum
Upload Session Blocked Ratio
182 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
HTTP Download Average Session Setup Time
0.13
0.11
0.15
0.15
0 2 4 6 8 10
Average Session Setup Time [sec] - Overall
0
2
4
6
8
10
Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
Average Session Setup Time [sec] - Zones
0
2
4
6
8
10
Banha Qalyoub Qanatir 10th oframadan
Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta -Mahalla
Desouk - KafrGhounim
Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf -bagour
Shebin elKoum
Average Session Setup Time [sec]
183 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
HTTP Upload Average Session Setup Time
0
2
4
6
8
10
Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
Average Session Setup Time [sec] - Zones
0
2
4
6
8
10
Banha Qalyoub Qanatir 10th oframadan
Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta -Mahalla
Desouk - KafrGhounim
Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf -bagour
Shebin elKoum
Average Session Setup Time [sec]
0.11
0.13
0.08
0.06
0 2 4 6 8 10
Average Session Setup Time [sec] - Overall
184 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020184
Throughput
KPI’s Customer
Experience
185 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
HTTP Download Throughput – Customer Experience
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
45,000
Banha Qalyoub Qanatir 10th oframadan
Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta -Mahalla
Desouk - KafrGhounim
Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf -bagour
Shebin elKoum
20MB Download Throughput [kbps]
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
20MB Download Throughput [kbps] - Zones
26,265
28,196
29,720
22,613
0 10,000 20,000 30,000
20MB Download Throughput [kbps] - Overall
186 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
HTTP Upload Throughput – Customer Experience
0
5,000
10,000
15,000
20,000
Banha Qalyoub Qanatir 10th oframadan
Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta -Mahalla
Desouk - KafrGhounim
Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf -bagour
Shebin elKoum
2MB Upload Throughput [kbps]
0
5,000
10,000
15,000
Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
2MB Upload Throughput [kbps] - Zones
8,378
10,132
9,024
5,297
0 5,000 10,000 15,000
2MB Upload Throughput [kbps] - Overall
187 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020187
Browsing
& YouTube
Service
KPI’s
188 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Session Failure Ratio
188
0%
5%
10%
Banha Qalyoub Qanatir 10th oframadan
Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta -Mahalla
Desouk - KafrGhounim
Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf -bagour
Shebin elKoum
Session Failure Ratio
0%
5%
10%
Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
Session Failure Ratio - Zones
0.28%
0.43%
0.38%
1.87%
0% 2% 4% 6% 8% 10%
Session Failure Ratio - Overall
189 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Session Time
189
0
5
10
15
Banha Qalyoub Qanatir 10th oframadan
Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta -Mahalla
Desouk - KafrGhounim
Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf -bagour
Shebin elKoum
Average Session Time
0
5
10
15
Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
Average Session Setup - Zones
3.51
4.24
4.20
4.25
0 2 4 6 8 10
Average Session Setup - Overall
190 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Session Failure Ratio
190
0%
5%
10%
Banha Qalyoub Qanatir 10th oframadan
Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta -Mahalla
Desouk - KafrGhounim
Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf -bagour
Shebin elKoum
Session Failure Ratio
0%
5%
10%
Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
Session Failure Ratio - Zones
0.28%
0.43%
0.24%
1.12%
0% 2% 4% 6% 8% 10%
Session Failure Ratio - Overall
191 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Session Time
191
0
2
4
6
8
10
Banha Qalyoub Qanatir 10th oframadan
Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta -Mahalla
Desouk - KafrGhounim
Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf -bagour
Shebin elKoum
Average Session Time
0
2
4
6
8
10
Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
Average Session Setup - Zones
2.00
2.17
2.03
2.16
0 2 4 6 8 10
Average Session Setup - Overall
192 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Session Failure Ratio
192
0%
5%
10%
15%
20%
25%
30%
35%
Banha Qalyoub Qanatir 10th oframadan
Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta -Mahalla
Desouk - KafrGhounim
Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf -bagour
Shebin elKoum
YouTube Session Failure Ratio
0%
5%
10%
15%
20%
25%
Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
YouTube Session Failure Ratio - Zones
0.40%
0.68%
0.70%
0.90%
0% 2% 4% 6% 8% 10%
YouTube Session Failure Ratio - Overall
193 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Freezing Time [msec]
193
0
500
1,000
1,500
2,000
2,500
Banha Qalyoub Qanatir 10th oframadan
Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta -Mahalla
Desouk - KafrGhounim
Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf -bagour
Shebin elKoum
Freezing Time
0
200
400
600
800
1,000
1,200
Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
Freezing Time - Zones
55
60
23
75
0 100 200 300 400 500
Freezing Time - Overall
194 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Video Quality
194
0
1
2
3
4
5
Banha Qalyoub Qanatir 10th oframadan
Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta -Mahalla
Desouk - KafrGhounim
Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf -bagour
Shebin elKoum
Video Quality - VMOS
0
1
2
3
4
5
Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
Video Quality [VMOS] - Zones
4.07
4.07
4.09
4.07
0 1 2 3 4 5
Video Quality [VMOS] - Overall
195 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Time to 1st Picture
195
0
1
2
3
4
5
Banha Qalyoub Qanatir 10th oframadan
Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta -Mahalla
Desouk - KafrGhounim
Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf -bagour
Shebin elKoum
Time to First Picture [s]
0
1
2
3
4
5
Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
Time to First Picture [s] - Zones
1.75
1.79
1.78
1.94
0 1 2 3 4 5
Time to First Picture [s] - Overall
196 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020196
Image Resolution
0%
20%
40%
60%
80%
100%
1088 720 480 360 240 144
Youtube - Image Resolution
AGENDA
1. Quantitative Information
2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes
197 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
198 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Zones Definition
198
Canal City
Can
al
Z1 Fayed Abou Sultan
Ismailia
Qantara
Can
al
Z2
Sokhna
Suez
Can
al
Z3
PortSaid
Can
al
Z4
Hurghada
199 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020199
Voice
Service
KPI’s
200 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Accessibility: Call Blocked Rate
200
Call Blocked Rate represents the ratio between unsuccessful call attempts and all calls made (both successful & unsuccessful).
2/3/4G: Short Call
0%
2%
4%
6%
8%
10%
Ismailia Suez PortSaid RedSea
Call Blocked Rate - Zones
2.03%
1.20%
1.04%
0.60%
0% 1% 2% 3% 4% 5% 6%
Call Blocked Rate - Overall
0%
2%
4%
6%
8%
10%
12%
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Somabay
Call Blocked Rate
201 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Retainability: Call Dropped Rate
201
Voice Call Retainability is represented by call drop rates.
2/3/4G: Short Call
0%
1%
2%
3%
4%
5%
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Somabay
Voice Call Droped Rate
0.38%
0.53%
0.15%
0.23%
0% 1% 2% 3% 4% 5%
Voice Call Droped Rate - Overall
0%
1%
2%
3%
4%
5%
Ismailia Suez PortSaid RedSea
Voice Call Droped Rate - Zones
202 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Accessibility: CSFB Failure Rate [%]
202
CSFB Failure Rate represents the ratio between unsuccessful fall back attempt to lower technology than 4G (LTE) and all calls made (both successful &
unsuccessful). When there is 4G (LTE) present before starting the session.
2/3/4G: Short Call
0.00%
0.00%
0.00%
0.00%
0% 1% 2% 3% 4% 5%
CSFB Failure Rate - Overall
0%
1%
2%
3%
4%
5%
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Somabay
CSFB Failure Rate
0%
1%
2%
3%
4%
5%
Ismailia Suez PortSaid RedSea
CSFB Failure Rate - Zones
203 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Speech Quality: MOS Voice Speech Quality < 2.8
203
MOS Voice Speech Quality < 2.8 represents the ratio between total number of MOS samples less than 2.8 all collected MOS samples
2/3/4G: Short Call
3.60%
3.50%
6.21%
6.22%
0% 5% 10% 15%
Voice Speech Quality on Sample < 2.8 - Overall
0%
5%
10%
15%
20%
25%
30%
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Somabay
Voice Speech Quality on Sample < 2.8
0%
10%
20%
30%
Ismailia Suez PortSaid RedSea
Voice Speech Quality on Sample < 2.8 - Zones
204 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Accessibility: Call Access Time [sec.]
204
Call Access represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to the
receiving terminal.
2/3/4G: Short Call
0
5
10
15
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Somabay
Call Access Time
0
5
10
15
Ismailia Suez PortSaid RedSea
Call Access Time - Zones
8.73
7.65
7.08
6.50
0 5 10 15
Call Access Time - Overall
205 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Accessibility: CSFB Delay [sec.]
205
CSFB Delay represents the period of time to overlay 3G/2G environment instead of handling calls in 4G (LTE). Depending on the CSFB strategy.
2/3/4G: Short Call
0
1
2
3
4
5
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Somabay
Circuit Switch Fall Back Delay
0
1
2
3
4
5
Ismailia Suez PortSaid RedSea
Circuit Switch Fall Back Delay - Zones
1.00
0.95
0.65
0.88
0 1 2 3 4 5
Circuit Switch Fall Back Delay - Overall
206 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Accessibility: Telephony Return Delay [sec.]
206
Telephony Return Delay measures the time that a UE uses to re-join the LTE (4G) network after call end
2/3/4G: Short Call
0
1
2
3
4
5
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Somabay
Telephony Return Delay
0
1
2
3
4
5
Ismailia Suez PortSaid RedSea
Telephony Return Delay - Zones
0.67
0.67
0.95
0.76
0 1 2 3 4 5
Telephony Return Delay - Overall
207 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020207
Voice
Speech
Quality
KPI’s
208 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Speech Quality: MOS Scores
208
0
1
2
3
4
5
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Somabay
Voice Speech Quality
0
1
2
3
4
5
Ismailia Suez PortSaid RedSea
Voice Speech Quality - Zones
3.43
3.55
3.38
3.38
0 1 2 3 4 5
Voice Speech Quality - Overall
209 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Speech Quality: Call technology Usage & Codec Base Usage
209
Call technology Usage represents the call technology
used over call period. The more calls on 3G (UMTS) the
better MOS served.
Codec Base Usage represents the codec used over the call where AMR
wideband (AMR WB) leads to better voice quality experience by the end
user than the AMR Narrowband (AMR NB)
99%
99%
99%
96%
1%
1%
1%
4%
0% 25% 50% 75% 100%
We
Etisalat
Orange
Vodafone
Call Technology Usage Overall
3G
2G
0% 20% 40% 60% 80% 100%
AMR NarrowBand
AMR WideBand
Codec Base Usage
210 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020210
Failed &
Dropped
Calls
Causes
211 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Analysis: Dropped Calls Causes
211
67%
33%
3G Quality
Mobility Issue
50%50%
3G Quality
RAN Issue
14%
57%
29%
3G Coverage
3G Quality
RAN Issue
20%
80%
3G Coverage
3G Quality
212 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
All Operators: Dropped Calls Locations 1/2
212
213 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
All Operators: Dropped Calls Locations 2/2
213
214 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Analysis: Failed Calls Causes
25%
12%
13%
25%
25%
3G Quality
4G Coverage
Core Network
Mobility Issue
No service
14%7%
7%
29%
22%
21%3G Quality
4G Quality
Core Network
CSFB Issue
Mobility Issue
RAN Issue
19%
6%
13%
6%
56%
3G Coverage
3G Quality
CSFB Issue
No service
RAN Issue
4%15%
7%
7%
4%4%
59%
3G Coverage
3G Quality
Core Network
Mobility Issue
No service
Paging Issue
RAN Issue
215 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
All Operators: Blocked Calls Locations 1/2
215
216 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
All Operators: Blocked Calls Locations 2/2
216
AGENDA
1. Quantitative Information
2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes
217 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
218 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020218
Data
Service
KPI’s
219 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Free Mode Throughput Per Test Type
219
NETWORK PERFORMANCE TEST USER EXPERIENCE TEST
-
20,000
40,000
60,000
80,000
100,000
120,000
140,000
160,000
-
5,000
10,000
15,000
20,000
25,000
30,000
35,000
20 sec Continuous Download(400 MB file)
15 sec Continuous Upload(200 MB file)
20 MB File Download 2 MB File Upload
Max
imu
m t
hro
ugh
pu
t
Ave
rage
th
rou
ghp
ut
Vodafone Orange Etisalat We Vodafone Max Orange Max Etisalat Max We Max
220 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
FDTT HTTP Download Transfer Throughput – Network Performance
26058
30136
32684
25916
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 32,500 35,000
400 MB File FDTT HTTP Download [kbps] - Overall
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
45,000
Ismailia Suez PortSaid RedSea
400 MB File FDTT HTTP Download Throughput [kbps] - Zones
02,5005,0007,500
10,00012,50015,00017,50020,00022,50025,00027,50030,00032,50035,00037,50040,00042,50045,00047,50050,00052,50055,000
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Somabay
400 MB File FDTT HTTP Download Throughput [kbps]
221 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
FDTT HTTP Upload Transfer Throughput – Network Performance
16369
21587
21621
10985
0 1,500 3,000 4,500 6,000 7,500 9,000 10,500 12,000 13,500 15,000 16,500 18,000 19,500 21,000 22,500 24,000
200 MB FDTT HTTP Upload Throughput [kbps] - Overall
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
Ismailia Suez PortSaid RedSea
200 MB FDTT HTTP Upload Throughput [kbps] - Zones
01,5003,0004,5006,0007,5009,000
10,50012,00013,50015,00016,50018,00019,50021,00022,50024,00025,50027,00028,50030,00031,50033,00034,50036,000
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Somabay
200 MB FDTT HTTP Upload Throughput [kbps]
222 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
HTTP Download Session Blocked Rates
0.14%
0.42%
0.13%
0.78%
0% 5% 10% 15%
Download Session Blocked Ratio - Overall
0%
5%
10%
15%
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Somabay
Download Session Blocked Ratio
0%
5%
10%
15%
Ismailia Suez PortSaid RedSea
Download Session Blocked Ratio - Zones
223 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
HTTP Upload Session Blocked Rates
0.48%
0.28%
0.07%
0.64%
0% 5% 10%
Upload Session Blocked Ratio - Overall
0%
5%
10%
Ismailia Suez PortSaid RedSea
Upload Session Blocked Ratio - Zones
0%
5%
10%
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Somabay
Upload Session Blocked Ratio
224 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
HTTP Download Average Session Setup Time
0.16
0.20
0.13
0.16
0 2 4 6 8 10
Average Session Setup Time [sec] - Overall
0
2
4
6
8
10
Ismailia Suez PortSaid RedSea
Average Session Setup Time [sec] - Zones
0
2
4
6
8
10
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Somabay
Average Session Setup Time [sec]
225 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
HTTP Upload Average Session Setup Time
0
2
4
6
8
10
Ismailia Suez PortSaid RedSea
Average Session Setup Time [sec] - Zones
0
2
4
6
8
10
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Somabay
Average Session Setup Time [sec]
0.11
0.14
0.06
0.05
0 2 4 6 8 10
Average Session Setup Time [sec] - Overall
226 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020226
Throughput
KPI’s Customer
Experience
227 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
HTTP Download Throughput – Customer Experience
0
10,000
20,000
30,000
40,000
50,000
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Somabay
20MB Download Throughput [kbps]
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
45,000
Ismailia Suez PortSaid RedSea
20MB Download Throughput [kbps] - Zones
25,649
28,740
30,547
25,294
0 5,000 10,000 15,000 20,000 25,000 30,000 35,000
20MB Download Throughput [kbps] - Overall
228 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
HTTP Upload Throughput – Customer Experience
0
5,000
10,000
15,000
20,000
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Somabay
2MB Upload Throughput [kbps]
0
5,000
10,000
15,000
20,000
Ismailia Suez PortSaid RedSea
2MB Upload Throughput [kbps] - Zones
8,959
11,220
11,053
4,522
0 5,000 10,000 15,000
2MB Upload Throughput [kbps] - Overall
229 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020229
Browsing
& YouTube
Service
KPI’s
230 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Session Failure Ratio
230
0%
2%
4%
6%
8%
10%
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Somabay
Session Failure Ratio
0%
2%
4%
6%
8%
10%
Ismailia Suez PortSaid RedSea
Session Failure Ratio - Zones
0.62%
0.98%
0.00%
0.79%
0% 1% 2% 3% 4% 5%
Session Failure Ratio - Overall
231 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Session Time
231
0
2
4
6
8
10
12
14
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Somabay
Average Session Time
0
2
4
6
8
10
Ismailia Suez PortSaid RedSea
Average Session Time - Zones
3.57
5.16
4.11
4.19
0 2 4 6 8 10
Average Session Time - Overall
232 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Session Failure Ratio
232
0%
1%
2%
3%
4%
5%
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Somabay
Session Failure Ratio
0%
1%
2%
3%
4%
5%
Ismailia Suez PortSaid RedSea
Session Failure Ratio - Zones
0.69%
1.32%
0.26%
0.93%
0% 1% 2% 3% 4% 5%
Session Failure Ratio - Overall
233 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Session Time
233
0
2
4
6
8
10
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Somabay
Average Session Time
0
2
4
6
8
10
Ismailia Suez PortSaid RedSea
Average Session Time - Zones
2.00
2.39
2.05
2.31
0 2 4 6 8 10
Average Session Time - Overall
234 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Session Failure Ratio
234
0%
5%
10%
15%
20%
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Somabay
YouTube Session Failure Ratio
0%
5%
10%
15%
20%
Ismailia Suez PortSaid RedSea
YouTube Session Failure Ratio - Zones
0.77%
0.56%
4.20%
0.94%
0% 1% 2% 3% 4% 5%
YouTube Session Failure Ratio - Overall
235 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Freezing Time [msec]
235
0
200
400
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Somabay
Freezing Time
0
200
400
Ismailia Suez PortSaid RedSea
Freezing Time - Zones
95
11
97
26
0 100 200 300
Freezing Time - Overall
236 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Video Quality
236
0
1
2
3
4
5
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Somabay
Video Quality - VMOS
0
1
2
3
4
5
Ismailia Suez PortSaid RedSea
Video Quality [VMOS] - Zones
4.09
4.09
4.08
4.09
0 1 2 3 4 5
Video Quality [VMOS] - Overall
237 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Time to 1st Picture
237
0
1
2
3
4
5
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Somabay
Time to First Picture [s]
0
1
2
3
4
5
Ismailia Suez PortSaid RedSea
Time to First Picture [s] - Zones
1.68
1.70
1.80
1.89
0 1 2 3 4 5 6
Time to First Picture [s] - Overall
238 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020238
Image Resolution
0%
20%
40%
60%
80%
100%
1088 720 480 360 240 144
Youtube - Image Resolution
AGENDA
1. Quantitative Information
2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes
239 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
240 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Zones Definition
240
Upper Egypt
Up
pe
r Z
1
Fayoum
SinurisTirsa
up
pe
r Z
2 BanySwif
Wasta
Up
pe
r Z
3 AbuQurqas
Menya
Up
pe
r Z
4
Asyut
DayroutManfalout
Up
pe
r Z
5
Sohag
TahtaAkhmim
Up
pe
rZ
6 Kharga
Dakhla
Farafra
Up
pe
r Z
7
Qena
Nagaa
Up
pe
r Z
8
Esna
Luxor
Up
pe
r Z
9
Aswan
Abu Semble
Komombo
241 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020241
Voice
Service
KPI’s
242 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Accessibility: Call Blocked Rate
242
Call Blocked Calls represents the ratio between unsuccessful call attempts and all calls made (both successful & unsuccessful).
0%
2%
4%
6%
8%
10%
12%
Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan
Call Blocked Rate - Zones
3.00%
1.96%
2.66%
1.09%
0% 2% 4% 6% 8% 10%
Call Blocked Rate - Overall
0%
2%
4%
6%
8%
10%
12%
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout -Manfalout
Sohag Tahta -Akhmim
Kharga -Fararfra
Nagaa Hamadi- Farashut
Qena Esna Luxor Aswan Kom ombo -Daraw - Abu
Sembele
Call Blocked Rate
2/3/4G: Short Call
243 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Retainability: Call Dropped Rate
243
Voice Call Retainability is represented by call drop rates.
0.24%
0.28%
0.40%
0.20%
0% 1% 2% 3% 4% 5%
Voice Call Droped Rate - Overall
0%
2%
4%
6%
8%
10%
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout -Manfalout
Sohag Tahta -Akhmim
Kharga -Fararfra
Nagaa Hamadi- Farashut
Qena Esna Luxor Aswan Kom ombo -Daraw - Abu
Sembele
Voice Call Droped Rate
0%
1%
2%
3%
4%
5%
Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan
Voice Call Droped Rate - Zones
2/3/4G: Short Call
244 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Accessibility: CSFB Failure Rate [%]
244
CSFB Failure Rate represents the ratio between unsuccessful fall back attempt to lower technology than 4G (LTE) and all calls made (both successful &
unsuccessful). When there is 4G (LTE) present before starting the session.
0.00%
0.05%
0.05%
0.00%
0% 1% 2% 3% 4% 5%
CSFB Failure Rate - Overall
0%
1%
2%
3%
4%
5%
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout -Manfalout
Sohag Tahta -Akhmim
Kharga -Fararfra
Nagaa Hamadi- Farashut
Qena Esna Luxor Aswan Kom ombo -Daraw - Abu
Sembele
CSFB Failure Rate
0%
1%
2%
3%
4%
5%
Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan
CSFB Failure Rate - Zones
2/3/4G: Short Call
245 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Speech Quality: MOS Voice Speech Quality < 2.8
245
MOS Voice Speech Quality < 2.8 represents the ratio between total number of MOS samples less than 2.8 all collected MOS samples
5.66%
5.34%
5.67%
5.77%
0% 10% 20%
Voice Speech Quality on Sample < 2.8 - Overall
0%
5%
10%
15%
20%
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout -Manfalout
Sohag Tahta -Akhmim
Kharga -Fararfra
Nagaa Hamadi- Farashut
Qena Esna Luxor Aswan Kom ombo -Daraw - Abu
Sembele
Voice Speech Quality on Sample < 2.8
0%
5%
10%
15%
Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan
Voice Speech Quality on Sample < 2.8 - Zones
2/3/4G: Short Call
246 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Accessibility: Call Access Time [sec.]
246
0
5
10
15
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout -Manfalout
Sohag Tahta -Akhmim
Kharga -Fararfra
Nagaa Hamadi- Farashut
Qena Esna Luxor Aswan Kom ombo -Daraw - Abu
Sembele
Call Access Time
0
5
10
15
Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan
Call Access Time - Zones
8.78
8.08
7.79
6.27
0 5 10 15
Call Access Time - Overall
2/3/4G: Short Call
247 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Accessibility: CSFB Delay [sec.]
247
0
1
2
3
4
5
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout -Manfalout
Sohag Tahta -Akhmim
Kharga -Fararfra
Nagaa Hamadi- Farashut
Qena Esna Luxor Aswan Kom ombo -Daraw - Abu
Sembele
Circuit Switch Fall Back Delay
0
1
2
3
4
5
Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan
Circuit Switch Fall Back Delay - Zones
0.96
0.88
0.84
0.72
0 1 2 3 4 5
Circuit Switch Fall Back Delay - Overall
2/3/4G: Short Call
248 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Accessibility: Telephony Return Delay [sec.]
248
Telephony Return Delay measures the time that a UE uses to re-join the LTE (4G) network after call end
0
1
2
3
4
5
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout -Manfalout
Sohag Tahta -Akhmim
Kharga -Fararfra
Nagaa Hamadi- Farashut
Qena Esna Luxor Aswan Kom ombo -Daraw - Abu
Sembele
Telephony Return Delay
0
1
2
3
4
5
Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan
Telephony Return Delay - Zones
0.80
0.71
1.18
0.90
0 1 2 3 4 5
Telephony Return Delay - Overall
2/3/4G: Short Call
249 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020249
Voice
Speech
Quality
KPI’s
250 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Speech Quality: MOS Scores
250
0
1
2
3
4
5
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout -Manfalout
Sohag Tahta -Akhmim
Kharga -Fararfra
Nagaa Hamadi- Farashut
Qena Esna Luxor Aswan Kom ombo -Daraw - Abu
Sembele
Voice Speech Quality
0
1
2
3
4
5
Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan
Voice Speech Quality - Zones
3.40
3.50
3.36
3.38
0 1 2 3 4 5
Voice Speech Quality - Overall
251 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Speech Quality: Call technology Usage & Codec Base Usage
251
Call technology Usage represents the call technology
used over call period. The more calls on 3G (UMTS) the
better MOS served.
Codec Base Usage represents the codec used over the call where AMR
wideband (AMR WB) leads to better voice quality experience by the end
user than the AMR Narrowband (AMR NB)
97%
97%
99%
95%
3%
3%
1%
5%
0% 25% 50% 75% 100%
We
Etisalat
Orange
Vodafone
Call Technology Usage Overall
3G
2G
0% 20% 40% 60% 80% 100%
AMR NarrowBand
AMR WideBand
HR
Codec Base Usage
252 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020252
Failed &
Dropped
Calls
Causes
253 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Analysis: Dropped Calls Causes
253
40%
20%
20%
20%
2G Coverage
2G Quality
3G Coverage
RAN Issue
60%30%
10%
3G Quality
No service
RAN Issue
14%
43%
43%
3G Coverage
3G Quality
RAN Issue
67%
16%
17%
3G Quality
Mobility Issue
RAN Issue
254 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
All Operators: Dropped Calls Locations 1/2
254
255 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
All Operators: Dropped Calls Locations 2/2
255
256 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Analysis: Failed Calls Causes
3%11%
3%
3%4%
11%
36%
11%
18%
3G Coverage
3G Quality
4G Coverage
4G Quality
CSFB Issue
Mobility Issue
No service
Other
RAN Issue
9%
7%
13%
13%35%
2%
21% 3G Coverage
3G Quality
CSFB Issue
Mobility Issue
No service
Other
RAN Issue
2%
2%18%
22%2%16%8%
30%
2G Quality
3G Coverage
3G Quality
CSFB Issue
Mobility Issue
No service
Other
RAN Issue
1%
20%
1%9%
9%
4%30%
4%
7%
15%
3G Coverage
3G Quality
4G Coverage
Core Network
CSFB Issue
Mobility Issue
No service
Other
Paging Issue
RAN Issue
257 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
All Operators: Blocked Calls Locations 1/2
257
258 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
All Operators: Blocked Calls Locations 2/2
258
AGENDA
1. Quantitative Information
2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes
259 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
260 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020260
Data
Service
KPI’s
261 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Free Mode Throughput Per Test Type
261
NETWORK PERFORMANCE TEST USER EXPERIENCE TEST
-
20,000
40,000
60,000
80,000
100,000
120,000
-
5,000
10,000
15,000
20,000
25,000
30,000
35,000
20 sec Continuous Download(400 MB file)
15 sec Continuous Upload(200 MB file)
20 MB File Download 2 MB File Upload
Max
imu
m t
hro
ugh
pu
t
Ave
rage
th
rou
ghp
ut
Vodafone Orange Etisalat We Vodafone Max Orange Max Etisalat Max We Max
262 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
FDTT HTTP Download Transfer Throughput – Network Performance
20643
23771
29944
16757
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 32,500 35,000
400 MB File FDTT HTTP Download [kbps] - Overall
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan
400 MB File FDTT HTTP Download Throughput [kbps] - Zones
02,5005,0007,500
10,00012,50015,00017,50020,00022,50025,00027,50030,00032,50035,00037,50040,00042,50045,00047,50050,000
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout -Manfalout
Sohag Tahta -Akhmim
Kharga -Fararfra
NagaaHamadi -Farashut
Qena Esna Luxor Aswan Kom ombo -Daraw - Abu
Sembele
400 MB File FDTT HTTP Download Throughput [kbps]
263 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
FDTT HTTP Upload Transfer Throughput – Network Performance
14202
17250
15238
9573
0 1,500 3,000 4,500 6,000 7,500 9,000 10,500 12,000 13,500 15,000 16,500 18,000
200 MB FDTT HTTP Upload Throughput [kbps] - Overall
0
5,000
10,000
15,000
20,000
25,000
Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan
200 MB FDTT HTTP Upload Throughput [kbps] - Zones
01,5003,0004,5006,0007,5009,000
10,50012,00013,50015,00016,50018,00019,50021,00022,50024,00025,50027,00028,50030,000
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout -Manfalout
Sohag Tahta -Akhmim
Kharga -Fararfra
NagaaHamadi -Farashut
Qena Esna Luxor Aswan Kom ombo -Daraw - Abu
Sembele
200 MB FDTT HTTP Upload Throughput [kbps]
264 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
HTTP Download Session Blocked Rates
1.29%
0.52%
1.76%
0.48%
0% 5% 10%
Download Session Blocked Ratio - Overall
0%
10%
20%
30%
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout -Manfalout
Sohag Tahta -Akhmim
Kharga -Fararfra
Nagaa Hamadi- Farashut
Qena Esna Luxor Aswan Kom ombo -Daraw - Abu
Sembele
Download Session Blocked Ratio
0%
10%
20%
30%
Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan
Download Session Blocked Ratio - Zones
265 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
HTTP Upload Session Blocked Rates
1.37%
0.44%
1.54%
0.40%
0% 5% 10%
Upload Session Blocked Ratio - Overall
0%
5%
10%
15%
20%
25%
Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan
Upload Session Blocked Ratio - Zones
0%
5%
10%
15%
20%
25%
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout -Manfalout
Sohag Tahta -Akhmim
Kharga -Fararfra
Nagaa Hamadi- Farashut
Qena Esna Luxor Aswan Kom ombo -Daraw - Abu
Sembele
Upload Session Blocked Ratio
266 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
HTTP Download Average Session Setup Time
0.16
0.18
0.18
0.15
0 2 4 6 8 10
Average Session Setup Time [sec] - Overall
0
2
4
6
8
10
Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan
Average Session Setup Time [sec] - Zones
0
2
4
6
8
10
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout -Manfalout
Sohag Tahta -Akhmim
Kharga -Fararfra
Nagaa Hamadi- Farashut
Qena Esna Luxor Aswan Kom ombo -Daraw - Abu
Sembele
Average Session Setup Time [sec]
267 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
HTTP Upload Average Session Setup Time
0
2
4
6
8
10
Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan
Average Session Setup Time [sec] - Zones
0
2
4
6
8
10
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout -Manfalout
Sohag Tahta -Akhmim
Kharga -Fararfra
Nagaa Hamadi- Farashut
Qena Esna Luxor Aswan Kom ombo -Daraw - Abu
Sembele
Average Session Setup Time [sec]
0.36
0.20
0.12
0.08
0 2 4 6 8 10
Average Session Setup Time [sec] - Overall
268 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020268
Throughput
KPI’s Customer
Experience
269 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
HTTP Download Throughput – Customer Experience
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
45,000
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout -Manfalout
Sohag Tahta -Akhmim
Kharga -Fararfra
NagaaHamadi -Farashut
Qena Esna Luxor Aswan Kom ombo -Daraw - Abu
Sembele
20MB Download Throughput [kbps]
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
45,000
Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan
20MB Download Throughput [kbps] - Zones
21,946
24,200
29,968
17,835
0 5,000 10,000 15,000 20,000 25,000 30,000 35,000
20MB Download Throughput [kbps] - Overall
270 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
HTTP Upload Throughput – Customer Experience
0
5,000
10,000
15,000
20,000
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout -Manfalout
Sohag Tahta -Akhmim
Kharga -Fararfra
NagaaHamadi -Farashut
Qena Esna Luxor Aswan Kom ombo -Daraw - Abu
Sembele
2MB Upload Throughput [kbps]
0
5,000
10,000
15,000
Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan
2MB Upload Throughput [kbps] - Zones
8,254
9,576
7,690
4,927
0 5,000 10,000 15,000
2MB Upload Throughput [kbps] - Overall
271 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020271
Browsing
& YouTube
Service
KPI’s
272 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Session Failure Ratio
272
0%
10%
20%
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout -Manfalout
Sohag Tahta -Akhmim
Kharga -Fararfra
Nagaa Hamadi- Farashut
Qena Esna Luxor Aswan Kom ombo -Daraw - Abu
Sembele
Session Failure Ratio
0%
5%
10%
15%
Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan
Session Failure Ratio - Zones
1.33%
1.13%
2.03%
1.38%
0% 5% 10%
Session Failure Ratio - Overall
273 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Session Time
273
0
5
10
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout -Manfalout
Sohag Tahta -Akhmim
Kharga -Fararfra
Nagaa Hamadi- Farashut
Qena Esna Luxor Aswan Kom ombo -Daraw - Abu
Sembele
Average Session Time
0
2
4
6
8
10
Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan
Average Session Time - Zones
4.47
5.00
4.64
4.01
0 2 4 6 8 10
Average Session Time - Overall
274 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Session Failure Ratio
274
0%
10%
20%
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout -Manfalout
Sohag Tahta -Akhmim
Kharga -Fararfra
Nagaa Hamadi- Farashut
Qena Esna Luxor Aswan Kom ombo -Daraw - Abu
Sembele
Session Failure Ratio
0%
5%
10%
15%
Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan
Session Failure Ratio - Zones
1.75%
1.37%
2.47%
1.30%
0% 5% 10% 15%
Session Failure Ratio - Overall
275 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Session Time
275
0
2
4
6
8
10
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout -Manfalout
Sohag Tahta -Akhmim
Kharga -Fararfra
Nagaa Hamadi- Farashut
Qena Esna Luxor Aswan Kom ombo -Daraw - Abu
Sembele
Average Session Time
0
2
4
6
8
10
Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan
Average Session Time - Zones
2.45
2.40
2.30
2.18
0 2 4 6 8 10
Average Session Time - Overall
276 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Session Failure Ratio
276
0%
20%
40%
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout -Manfalout
Sohag Tahta -Akhmim
Kharga -Fararfra
Nagaa Hamadi- Farashut
Qena Esna Luxor Aswan Kom ombo -Daraw - Abu
Sembele
YouTube Session Failure Ratio
0%
20%
40%
Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan
YouTube Session Failure Ratio - Zones
3.15%
1.50%
3.71%
0.70%
0% 1% 2% 3% 4%
YouTube Session Failure Ratio - Overall
277 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Freezing Time [msec]
277
0
1,000
2,000
3,000
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout -Manfalout
Sohag Tahta -Akhmim
Kharga -Fararfra
Nagaa Hamadi- Farashut
Qena Esna Luxor Aswan Kom ombo -Daraw - Abu
Sembele
Freezing Time
0
1,000
2,000
Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan
Freezing Time - Zones
446
121
126
98
0 200 400 600 800
Freezing Time - Overall
278 / 284 National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
Video Quality
278
0
1
2
3
4
5
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout -Manfalout
Sohag Tahta -Akhmim
Kharga -Fararfra
Nagaa Hamadi- Farashut
Qena Esna Luxor Aswan Kom ombo -Daraw - Abu
Sembele
Video Quality - VMOS
0
1
2
3
4
5
Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan
Video Quality [VMOS] - Zones
4.03
4.06
4.05
4.07
0 1 2 3 4 5
Video Quality [VMOS] - Overall
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Time to 1st Picture
279
0
2
4
6
8
10
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout -Manfalout
Sohag Tahta -Akhmim
Kharga -Fararfra
Nagaa Hamadi- Farashut
Qena Esna Luxor Aswan Kom ombo -Daraw - Abu
Sembele
Time to First Picture [s]
0
2
4
6
8
10
Fayoum Bany Swif ElMenya Asyut Sohag New Valley Qena Luxor Aswan
Time to First Picture [s] - Zones
2.36
2.03
2.07
1.93
0 1 2 3 4 5 6
Time to First Picture [s] - Overall
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Image Resolution
0%
20%
40%
60%
80%
100%
1088 720 480 360 240 144
Youtube - Image Resolution
AGENDA
1. Quantitative Information
2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes
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Call Blocked Rate: (licensed KPI)
The percentage of unsuccessful call setup attempts to the total
number of call attempts in a specified period.
Threshold value = 2 %
Call Dropped Rate: (licensed KPI)
The percentage of dropped or interrupted calls without the
subscriber’s permission after successful call establishment to the
total number of successfully established attempts.
Threshold value = 2 %
Bad Speech Voice Quality Rate: (licensed KPI)The percentage of bad speech voice calls (less than 2.8) scored on MOS score which is a measure for end-to-end (mouth to ear) speech quality of a voice service call to the total number of completed calls. Threshold value = 10 %
CSFB Call Setup Failure Rate (licensed KPI)The ratio between unsuccessful CSFB Call setup attempts to all successful CSFB Call setup attempts for the calling UE.Threshold value = 4 %
Call Access: (non-Licensed KPI)Represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to the receiving terminal.
CSFB Delay: (non-Licensed KPI)Represents the period of time to overlay 3G/2G environment instead of handling calls in 4G (LTE). Depending on the CSFB strategy.
Telephony Return Delay: (non-Licensed KPI)Measures the time that a UE uses to re-join the LTE (4G) network after call end
KPI definitions - Voice KPIs
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Session Blocked Rate: (Licensed KPI’s)
The Percentage ratio of number of data sessions setup that failed
to attach on the network data domain to the total number of
sessions.
Average Session Setup Time: (Licensed KPI’s)
The time taken in seconds to access network data domain
averaged over all sessions.
Average http download throughput: (Licensed KPI’s)The average rate of successful data downloaded over a communication channel. The throughput is measured in bits per second (bit/s or bps).
Average http Upload throughput: (Licensed KPI’s)The average rate of successful uploaded data over a communication channel. The throughput is measured in bits per second (bit/s or bps).
YouTube Session Failure: (Non-Licensed KPI’s)Stream session failure rate in percentage equal Total number of Streams / Total number of failed Streams .
Freezing Time: (Non-Licensed KPI’s)Average freezing during stream in miliseconds. The relative amount of freezing in the stream, that is, the ratio between the total time of freezings and the video sequence duration.
Video Quality: (Non-Licensed KPI’s)Average of visual quality from an average of visual quality per video stream. The predicted MOS value lies in the range of 1 to 5, where 1 stands for bad, and 5 for excellent stream quality.
Time to 1st Picture: (Non-Licensed KPI’s)Average Time to first picture appear in seconds for the sessions.
Image Resolution: (Non-Licensed KPI’s)The total percentage of Image resolutions using in the clips.
Browsing Session Failure: (Non-Licensed KPI’s)The percentage of failed browsing sessions.
Browsing Session Time : (Non-Licensed KPI’s)Presents the average time needed for browsing (download) a webpage.
KPI definitions - Data KPIs
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Causes Definition will be added
Classification Definition
2G Coverage Weak GSM (2G) Coverage
2G Quality Weak GSM (2G) Quality
3G Coverage Weak UMTS (3G) Coverage
3G Quality Weak UMTS (3G) Quality
4G Coverage Weak LTE (4G) Coverage
4G Quality Weak LTE (4G) Quality
Core Network Problem related to core recourses not radio recourses
CSFB Issue Problem related to transfer the call to lower than LTE (4G) technology
Mobility Issue Problems related to transfer call from one base station to another
No service No service
Paging Issue Problem related to delayed or missing paging
RAN Issue Problems related to grant the radio access
Other Timeouts
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Quantitative Information
Calls License Target value
Call Blocked Rate 2%
Dropped Call Rate 2%
Speech Voice Quality 10%
CSFB Call Setup Failure Rate 4%
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Calls License Target value
Session Blocked Rate 10%
Average Session Setup Time 10 Sec
Average http download throughput 2.5 Mbps
Average http upload throughput 1.5 Mbps
National Telecom Regulatory Authority | Benchmarking Report No. 11 | May 2020
THANK YOU
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