train your requesters - susan savage fusco and natalie stites
DESCRIPTION
TRANSCRIPT
Welcome to
Train Your Requesters Without Ever Leaving Your Desk
SchoolDude University 2009
We Are
•Sue Fusco Office of Information Technology’s Project Manager & System Administratorfor the Facilities software
•Natalie Stites Facilities Department's Information Resource Technician aka “Heart of Facilities Operations”
SchoolDude University 2009
Ocean County CollegeLOCATION: Toms River, NJ
Jersey Shore between NYC & Philadelphia
SIZE:• Fall Enrollment Just Under 10,000
FTE 5593 PTE 4218• 30 Main Campus Buildings and Others Off-site• 36 Facilities staff
FACILITIES ORG STRUCTURE:• New Building• Ongoing Operations• Security (just split)
KNOWN FOR:• Our Outstanding Sailing Program• Partnership with Kean University
SchoolDude University 2009
OCC & SchoolDude
• The college has been using SchoolDude’s Maintenance and PM modules since 3/07
• They Transitioned from Datatel’s WORKORDERS module
• OCC has processed in excess of 16,000 work orders using SchoolDude
SchoolDude University 2009
The Facilities Department Can Do This Because
- SchoolDude enables them to manage and respond to the demand - Show what has been done and target what is needed
To Succeed You Need - Management commitment & leadership - A soul of the operation armed with tools to help them help others to get the job done
SchoolDude University 2009
This Session
• Training is one of those tools
• Natalie is going to:– speak to you today about
• Training of work order submitters• Training of staff
– Provide you tools you can access once you get home to help the heart of your operations be successful
SchoolDude University 2009
OLSEN’s WARNING
SchoolDude University 2009
TRAINING IS A MUST!
SchoolDude University 2009
SchoolDude University 2009
SchoolDude University 2009
Requesters
• Authorized work order submitters
• A picture is worth 1000 words
• E-mail training
• Efficient and cost effective
SchoolDude University 2009
Technicians
• Training helps change – Attitudes– Culture
• Training materials philosophy
“What you see is what you do”
• Training approach– Sign off needed– One on one and its benefits
USER CLARIFICATION IS
ESSENTIAL
SchoolDude University 2009
SchoolDude University 2009
Example 1
Work Order Reads– Annual Boy Scout Badge
Presentation– Set up 2 8’ tables– Set up chairs per diagram
Work Order Should Read– On March 23, 2009 set up 2 8’ tables
before 10 am as per attached diagram
Example 2
Work Order Reads– Replace thermostat in shop
Work Order Should Read– Replace thermostat in shop, the one next
to the front door, without a cover.
SchoolDude University 2009
Example 3
Work Order Reads– Please hang pictures on walls– See Judy for further details
Work Order Should Read– Please hang pictures on the wall behind
secretary’s desk. – Yellow sticky notes show exact location
SchoolDude University 2009
SchoolDude University 2009
Tools to work order clarity
• Documentation
• Rejection
• Follow up call
Conclusion
• We hope we have provided you with ideas and tools you can use
• If questions arise you can e-mail us at:
Natalie Stites [email protected]
Sue Fusco
SchoolDude University 2009
SchoolDude, Natalie & Sue