training catalog - netscout

TRAINING CATALOG

A REAL-LIFE DETECTIVE STORY!Only IT Technologists need apply.

SERVICE PROVIDER

EDITION

25 BESTPRACTICESFlip through the catalog for tips on becoming a better detective.

LATEST VIDEOS

Page 23

BINGE WATCH the Detective Series on

NETSCOUT University TV

MEET THE

EXPERTSPage 31

JUMPSTART YOUR LEARNING

WITH FREE TRAINING

Pages 4–5

Click Mystery Man's face to learn more about the Detective Series! Use the live links in the catalog to access training programs.

https://my.netscout.com/learning/detective/Pages/ChannelHome.aspx?VideoID=211&Channel=LC16

https://www.netscout.com/the-detective-series

2 © NETSCOUT SYSTEMS, INC. 2019

What People Are Saying About:

“NETSCOUT continues to enhance its platform. In version 6, I no longer have to rely on pre-configured services to see the service/application dependencies...This is a bonus.”

– Technical Webinar Series attendee

“Best hands-on lab ever at Engage. This is my 4th NETSCOUT Engage conference. Please offer more labs like this one.”

– Participant in The Situation Room lab session at Engage18

“Great lab, best one I’ve been to. John really made it fun. It was real good to see this product in action.”

– Accelerating Service Triage in the Cloud with vSTREAM session

https://www.NETSCOUT.com/netscout-university

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GETTING STARTED 4TRAINING FORMATS 5COURSE OFFERINGS 6

nGeniusONE® 7vSTREAM™ 10Iris 11nGenius® Business Analytics 12nGenius® PULSE 14TrueCall® 16 nGenius® Packet Flow Switch 18

CERTIFICATIONS 21OTHER OPPORTUNITIES 22

NETSCOUT University TV 23Technical Webinar Series 24Regional User Forums 25Live Stream Events 26More Tips and Best Practices 27Special Interest Groups 28ENGAGE 20 – Annual Technology and User Summit 29Notes 30Meet the Experts 31

SPRING 2019

Training courses are subject to change. Visit our website to learn more about

NETSCOUT University and our programs.


https://www.netscout.com/netscout-university

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IT ALL STARTS HEREJUMPSTART YOUR LEARNING. Access these programs with your myNETSCOUT account.

1. Watch a pre-recorded video on NETSCOUT University TV 5 minutes to 1 hour

2. Attend a webinar or listen to a Video Tutorial Series Less than 1 hour

3. Listen to an On-Demand Learning Series*, or attend a hands-on Boot Camp* 3 to 4 hours each

4. Attend an Instructor-Led product course* Four half-day sessions (16 hours)

* Click the NETSCOUT University icon on myNETSCOUT to register.NETSCOUT

University

Download the myNETSCOUT App!

myNETSCOUT is your all access pass. This is where the training starts!


https://my.netscout.com/

https://my.netscout.com/learning/Pages/L360Home.aspx

https://my.netscout.com/mcp/active/Pages/Webinar/monthly.aspx

https://my.netscout.com/learning/Pages/L360Home.aspx

https://itunes.apple.com/us/app/mynetscout-app/id1251112387?mt=8

https://play.google.com/store/apps/details?id=com.mynetscout

https://my.netscout.com/

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VIDEO TUTORIAL SERIES*Short introductions to NETSCOUT’s core technologies• Each series is less than 1 hour • Key features and functionality are presented, including demos • Current offerings: https://my.netscout.com/learning

ON-DEMAND LEARNING SERIES*Comprehensive introductions to product capabilities and features• Each series is 3 to 4 hours • Entry level certification upon completion • Current offerings: https://www.netscout.com/on-demand-learning-series

BOOT CAMPS*Half-day introduction including hands-on labs and demos• Each Boot Camp is 4 hours • Use cases highlight best practices• Current offerings: https://www.netscout.com/instructor-led-training

INSTRUCTOR-LED COURSES Full hands-on training experience with live instructor • Most courses are four half-day sessions, or two days on-site • Testing and certification are available • Current offerings: https://www.netscout.com/instructor-led-training

* Free with active myNETSCOUT account.


https://my.netscout.com/learning

https://www.netscout.com/tutorials

https://www.netscout.com/on-demand-learning-series

https://www.netscout.com/instructor-led-training

https://www.netscout.com/instructor-led-training

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COURSE OFFERINGS

nGeniusONE NETSCOUT recommends that all

components be on the same software version – e.g., nGeniusONE

and InfiniStreamNGTM.

TIPS & BEST PRACTICES #1


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nGeniusONE Video Tutorial Series ● Level: Introductory | On-Demand | 1 Hour | Included with MasterCare

Description Quick introductions to new products and features.

Access the tutorials here: https://my.netscout.com/learning

Topics include:• Introduction • Service Dashboard• Service Dependency• Service Monitors• Grid Application• Alarms and Alerts• Notification Center

Certification EligibleNUnGeniusONE

On-Demand Learning Series ● Level: Introductory | On-Demand | 4 Hours | Included with MasterCare

Description and ObjectivesThis series consists of three main modules (Configuration, Monitoring, and Troubleshoot-ing), each dedicated to specific functionality within nGeniusONE. The course describes the nGeniusONE applications and presents suggested workflows for triaging typical problems. Service triage is described using all the available nGeniusONE tools including the Dashboard, Service Monitors, Session Analysis, and Packet Analysis.

• Identify main nGeniusONE tools• List the primary configuration tasks• Track application performance• Define categories of nGeniusONE

troubleshooting tools• Navigate nGeniusONE using basic

troubleshooting workflows• Describe monitoring for common protocols

(e.g., DNS, DHCP, LDAP)• Share information using reports

To register, click the NETSCOUT University icon at https://my.netscout.com

nGeniusONE Discover My Network can be used to

verify an application definition in Global Settings.


nGeniusONE Firewalls and Load Balancers

are excellent monitoring points in the network.




https://my.netscout.com

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nGeniusONE Essentials for Service Providers ● Level: Introductory | Instructor-Led | 2 Days On-Site

Description and ObjectivesThis course provides you with the fundamen-tal knowledge and skills needed to effectively monitor and analyze application and network usage and performance in large service provid-er infrastructures. The training prepares you to apply monitoring and troubleshooting techniques using easy-to-use structured workflows that quickly lead to the root cause of network and application issues. This course uses hands- on guided exercises and real-world use cases to reinforce the techniques presented.

• Effectively navigate the nGeniusONE Service Assurance platform console

• Describe essential nGeniusONE configura-tion functions

• Use Services, Monitors, and Enablers to moni-tor and troubleshoot performance issues

• Utilize multiple workflows to isolate problems in the network

Contact [email protected] for scheduling and pricing information.

nGeniusONE Boot Camp ● Level: Introductory | Instructor-Led | 4 Hours | Included with MasterCare

Description and ObjectivesThe Boot Camp is a quick, hands-on introduc-tion to key visibility and monitoring concepts and tasks in nGeniusONE. Topics include how nGeniusONE processes Adaptive Service Intelligence (ASI) data from IP-based network traffic and how to configure Global Settings. Major components are presented, including the Dashboard, traffic and service monitors, the Grid, cloud solutions, and the Notification Center. There are demos and hands-on exercises for all key tasks on the platform and a short quiz at the end.

• Navigate the nGeniusONE console • Select Service Monitors and traffic

for analysis • Analyze network performance with

Link Monitor • Define service and alert configuration • Use Search and Discover to query for

network objects • Configure custom Grids • Describe hybrid cloud visibility solutions


Certification EligibleNU


mailto:education%40netscout.com?subject=


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nGeniusONE TCP/IP Triage ● Level: Intermediate | Instructor-Led | 4 Half-days | $1,050 per Person

Description and ObjectivesThe nGeniusONE TCP/IP Triage course is an instructor-led training course for nGeniusONE Service Assurance Platform users. The course is designed to provide intermediate level hands-on training using real-life scenarios that simulate issues that may be encountered in modern TCP/IP based networks.

The course reviews the structure of internet technologies including Internet Protocol, UDP and TCP, DHCP, DNS, and HTTP. Workflows for triaging common problems using packet analysis and other nGeniusONE tools includ-ing Service Monitors, Service Enablers, and Session Analysis are presented.

• Describe and analyze basic packet structure• Perform basic packet analysis of IP, TCP, and

application layers• Use nGeniusONE workflow analysis to

identify key functions of the OSI model• Demonstrate advanced solution workflows

to isolate network problems• Access session and packet decode data to

validate the root cause of problems• Utilize basic Deep Packet Inspection (DPI)

techniques for service triage



Certification EligibleNUnGeniusONE for Administrators

● Level: Advanced | Instructor-Led | 4 Half-days | $1,050 per Person

Description and ObjectivesThis advanced level course is designed to teach administrators how to maximize their organization’s use of the platform. It guides administrators through every step of the process, from deciding where to deploy InfiniStreamNG appliances to how to share reports. All essential administrative functions are covered, including configuring Global Settings, managing users, creating services, and developing alert templates.

• Describe the nGeniusONE performance management environment

• Add InfiniStreamNG appliances and interfaces

• Administer nGeniusONE Global Settings• Add, edit, and delete nGeniusONE users• Create services, domains, and hierarchies• Create Grids (user-defined charts

and tables)• Configure reports and share them• Manage the nGeniusONE server –

configuration and databases





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vSTREAM Video Tutorial Series ● Level: Introductory | On-Demand | 1 Hour | Included with MasterCare



Topics include:• Introduction • Hybrid Cloud Environment • Product Overview • Installation and Configuration • Universal Unique Identifier (UUID) • Working with the nGeniusONE Platform • Service Dependency Use Case

vSTREAM Backup the UUIDs and nsprobeids

on vSTREAM to ensure data continuity on nGeniusONE.


vSTREAM Include location in vSTREAM Device

Names to identify where the server is installed – e.g.,

vSTREAM-awsuseast1-HRApp1.




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Iris Session Analyzer (ISA) User ● Level: Introductory | Instructor-Led | 2 Days On-Site

Description and ObjectivesThe ISA User course teaches the fundamentals of using Iris Session Analyzer to identify and resolve network, service and infrastructure performance issues. This lecture-based course includes hands-on exercises and high-value use cases to reinforce key objectives.


• Explain the purpose of Iris Session Analyzer• Launch Iris applications• Navigate the ISA user interface• Describe Iris user privileges• Capture and analyze user plane traffic• Analyze real-time and historical sessions• Apply filters and set advanced options• Describe the Evolved Packet System (EPS)• Describe the LTE network and architecture

Iris Administration ● Level: Intermediate | Instructor-Led | 2 Days On-Site

Description and ObjectivesThe Iris Administration course teaches the fundamentals of managing and maintaining the Iris Network Intelligence applications and ISNG, GeoProbe G10, GeoSoft RAN, and GeoBlade hardware. Participants learn to configure system-wide properties, create user accounts, create reports and manage network topology, software, storage data, streamer profiles, and more.


• Describe the current probe functions• Identify current probe hardware interfaces• Describe the storage subsystem• Navigate the Iris administrative system• Configure all probe settings• Configure physical device ports• Explain the Iris network data flow• Describe Iris user and admin privileges• Configure links, nodes, and protocols• Describe and manage configuration settings




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nGeniusONE Business Analytics Video Tutorial Series ● Level: Introductory | On-Demand | 1 Hour | Included with MasterCare



Topics include:• Introduction • Using the Data Browser • Filtering with the Data Browser • Creating Custom KPIs • Working with the Dashboard • Working with Reports • Exceptions and Mappings

nGenius Business Analytics Boot Camp ● Level: Introductory | Instructor-Led | 1 Hour | Included with MasterCare

Description and Objectives This course provides you with the fundamental knowledge needed to understand nBA and uti-lize, monitor, and analyze network usage and performance in large network infrastructures.


• What is nBA • Using the Data Browser • Creating Filters and Custom KPIs • Creating Dashboards • Enhancing data using Mappings

and Exceptions

nGeniusONE Site location keys for servers let you

monitor at the dashboard level (e.g. server as a “tile”).


nGeniusONE Use a Network Service to specify the

monitored elements and location keys (e.g., virtual interfaces) for a location

(e.g., Boston).





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nGenius Business Analytics Administration for Service Providers ● Level: Intermediate | Instructor-Led | 2 Days On-Site

Description and ObjectivesnGenius Business Analytics Administration teaches the fundamentals of managing and maintaining the nGenius Business Analyt-ics application on the network. Participants learn to create users and assign privileges for MicroStrategy and Explorer, set system alerts, and monitor system health.


• nBA architecture and functionality• Server configuration• Licensing for probes and interfaces• Data aggregation, aging, and settings• Add and assign access privileges• Monitor System Health Metrics• Set and monitor System Health Alerts• View Database Health in the console

Advanced User nGenius Business Analytics for Service Providers ● Level: Advanced | Instructor-Led | 2 Days On-Site

Description and ObjectivesThis course teaches participants about using nGenius Business Analytics for unrestricted analysis and reporting, aiding in the identifi-cation of potential network/service issues and isolation of their likely causes. Also nGenius Business Analytics allows users to dynamically explore smart data and discover actionable business insights. This course includes lecture, discussions, and hands-on exercises to rein-force key learning objectives.


• Navigate and edit the Explorer UI • Create and share Explorer dashboards• Create dashlet types to view metrics• Build a query with Data Browser• Use filters for queries, metrics, and dashlets• Build a custom KPI using MetricBuilder• Create mapping files in Metric Reports• Export specific data displayed by a dashlet• View and interpret standard/pre-built reports




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nGeniusPULSE Video Tutorial Series ● Level: Introductory | On-Demand | 1 Hour | Included with MasterCare



Topics include:• System Overview • Product Structure• Sites• Business Services• Service Tests• VoIP Test• Deploying with nGeniusONE

nGeniusPULSE On-Demand Learning Series ● Level: Introductory | On-Demand | 4 Hours | Included with MasterCare

Description and ObjectivesIn this course, the capabilities of nGeniusPULSE are described and workflows to troubleshoot common issues are demonstrated. Everything you need to know about initial setup and op-eration, including licensing, and definition and configuration of Sites, Business Services, VoIP, and Service Tests are presented.


• Describe the physical setup and graphical user interface

• Demonstrate monitoring of critical services • Login and perform initial configuration • Define and configure Sites • Define and configure Business Services • Monitor remote sites using physical or

virtual nPoints • Perform service tests to monitor perfor-

mance, throughput, and service availability • Configure and interpret tests of VoIP

services using nPoints


nGeniusPULSE Use your browser's Developer Tools to determine your tests configuration. In

Google Chrome or Firefox, just press F12.


nGeniusPULSE Name your Pulses after office locations.

The shorter the better, so that Dashboard pages are less cluttered.





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nGeniusPULSE Essentials ● Level: Introductory | Instructor-Led | 4 Half-days | $1,050 per Person

Description and ObjectivesThis course introduces the nGeniusPULSE solution. It is designed for entry-level operators and technicians in IT operations and network and server engineering teams. Participants learn how to navigate nGenius-PULSE software and analyze test results. Participants also learn system administration tasks including provisioning Sites, Business Services, and nPoints, and Web, VoIP, Custom Service tests. Course objectives are reinforced with hands-on exercises.

• Describe the architecture and components of the nGeniusPULSE solution

• List the features of nGeniusPULSE • Navigate the user interface and workflows • Provision infrastructure discovery • Illustrate nPoint deployment strategies • Configure Sites, Service Tests and

Business Services • Describe the nGeniusPULSE API



nGeniusPULSE Boot Camp ● Level: Introductory | Instructor-Led | 4 Hours | Included with MasterCare

Description and ObjectivesThis session is designed for IT professionals on the operations, network, and server teams. Participants learn how to navigate nGeniusPULSE software and analyze test results. Participants also learn system administration tasks such as creating and provisioning Sites, Business Services, Web, VoIP and Custom Service Tests, and how to deploy nPoints. Learning concepts are rein-forced through hands-on exercises that are focused on critical skills and practices.

• Describe the architecture and components of the nGeniusPULSE solution

• Navigate nGeniusPULSE user interface • Provision infrastructure discovery• Plan nPoint deployment strategies • Configure Sites, Service Tests and

Business Services • Describe the nGeniusPULSE API





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Description and ObjectivesThis course is an introductory overview of the TrueCall architecture and components. The instructor will introduce the student to some of the aspects of the TrueCall Client. This will demonstrate the usefulness of the TrueCall solution for their networks.


• Describe the major components of the TrueCall architecture

• TrueCall Client User Interface Basics to include:

• Configuring Filters• Reports• Key Performance Indicators• Maps• Call Message Analysis

TrueCall User Boot Camp ● Level: Introductory | Instructor-Led | 4 Hours | Included with MasterCare

TrueCall Video Tutorial Series ● Level: Introductory | On-Demand | 1 Hour | Included with MasterCare

DescriptionQuick introductions to new products and features.


Topics include:

• Introduction• Client and Map Canvas • Bookmarks• Filters• KPIs and Reports• Event and Heat Maps• Comparison Tool


nGeniusONEWhen naming services, use the location and function of the service – e.g., BOST-

MA-Attach and BOSTMA-Mobility.




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TrueCall User ● Level: Intermediate | Instructor-Led | 2 Days On-Site

Description and ObjectivesThis course teaches the fundamentals of using the TrueCall system to analyze call data basedon geographical area, network element, device, and subscriber. Participants learn to identify coverage problems, traffic hotspots, and problematic device types, and trace calls for a specific subscriber. Participants will also learn how to extract KPIs for selected cells, device types, or specific groups of subscribers. This lecture-based course includes hands-on exercises and high-value use cases to rein-force key objectives.


• Describe the components of the TrueCall• Install and configure the TrueCall client• Extract KPIs for a group of calls using filters• Display KPIs on graphs and histograms• View heat maps for coverage, traffic etc.• Analyze network traffic, coverage and KPIs• Inspect and analyze Layer 3 messages• Evaluate the network’s performance

RAN Optimization with TrueCall ● Level: Advanced | Instructor-Led | 3 Days On-Site

Description and ObjectivesThe RAN Optimization with TrueCall course is an in-depth study to rapidly optimize the radio access network (RAN) performance using NETSCOUT’s TrueCall solution. Through lectures, discussions and hands-on activities, you will learn to assess RAN conditions and diagnose coverage, retainability, mobility, throughput and VoLTE based issues using TrueCall KPIs, reports, logs and heatmaps.


• Analyze RF conditions and coverage• Describe radio link failure detection• Analyze root causes for dropped

connections• Identify handover performance issues• Describe transfers between eNodeBs

and UEs• Calculate a maximum throughput estimate• Explain the VoLTE network architecture• Assess conditions impacting VoLTE

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nGenius 5000/6000 Series PFS Essentials ● Level: Introductory | Instructor-Led | 4 Half-days | $1,050 per Person

Description and ObjectivesThis two-day course teaches monitoring and configuration tasks on nGenius 5000/6000 Series Packet Flow Switch. Participants learn about network monitoring challenges and how to move and condition traffic. How to use mapping functions to move traffic to inline monitoring tools is presented. Participants also learn how to build an inline tool chain and manage the tool down (offline) scenario. Course objectives are reinforced with hands-on exercises with a focus on critical skills and practices.

• Describe the PFS 5000/6000 platforms • Navigate the web-based user interface • Configure initial switch settings and set

basic parameters • Demonstrate the configuration of

Port Settings • Create simple and complex filters • Describe and configure traffic maps • Define and create a pfsMesh



nGenius 5000/6000 Series PFS Boot Camp ● Level: Introductory | Instructor-Led | 4 Hours | Included with MasterCare

Description and ObjectivesThe nGenius 5000/6000 Series PFS Boot Camp is a quick, hands-on introduction to key administration tasks on the PFS 5000/6000 switch. The primary functions of the switch are presented. Topics include an overview of the product, traffic mapping, and filters. The instructor will demonstrate the main workflows, and students will practice using hands-on exercises. An in-depth exercise on how to create a tool chain that connects from 3 to 5 devices is also included.

• Configure switch ports • Set up port groups to support inline

monitoring • Create pfsMesh™ connections • Administer traffic maps • Configure inline tools and tool chains





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nGenius PFS Fabric Manager Video Tutorial Series ● Level: Introductory | On-Demand | 1 Hour | Included with MasterCare



Topics include:• Introduction • Lifecycles • Perspectives • Deploy • Monitor • Adding Switches• pfsMesh

nGeniusONE Sites should be used for groupings of

network equipment such as eNBs, HSSs, MMEs, SGWs, PGWs, EPCs, MGWs, etc.


nGenius PFS Fabric Manager On-Demand Learning Series ● Level: Introductory | On-Demand | 4 Hours | Included with MasterCare

Description and ObjectivesThis series consists of three main modules, each dedicated to specific functionality in the nGenius PFS Fabric Manager. The course describes the PFS Fabric Manager application from initial configuration through complex pfsMesh topologies. A short quiz at the end of each module reinforces the major concepts presented in each video.

• Product overview • Accessing • User Administration • Lifecycles and Perspectives • Ports and Groups • Topologies






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Packet Flow Switch The PFOS becomes read-only after install-ing Fabric Manager. You can still use the PFOS UI to see port statistics, however.


Fabric Manager Network/source ports can only be on a

single topology if the port has 2 or more filtered connections.


nGenius PFS Fabric Manager Boot Camp ● Level: Introductory | Instructor-Led | 4 Hours | Included with MasterCare

Description and ObjectivesThe Boot Camp is a quick, hands-on introduc-tion to configuring and managing your PFS Fabric Manager. It is designed for personnel who are familiar to the PFS 5000/6000 switch series of Packet Flow Switches. Participants who attend this boot camp will learn how to provision the PFS5000/6000 switch to be managed by PFS Fabric Manager and how to use the interface to configure ports, groups and filters. You will learn to create topolo-gies and publish those configurations to the switches. The latest features and enhance-ments in the nGenius PFS Fabric Manager software are presented. There are demos and hands-on exercises for all key tasks on the platform.

• Provisioning Switches• Configuring Ports and Port Groups• Creating Filters• Creating Topologies• Creating a pfsMesh




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NETSCOUT University’s certification program is designed to provide recognition for professionals who engage in in-depth training on NETSCOUT’s solutions.

The programs in this catalog that offer certifications are noted with the NU Certification Eligible logo.

The certification program has these additional benefits:• Develop business assurance

management skills• Provide learning paths and professional

development goals for individuals• Increase individual and workgroup

productivity• Help managers identify the most

qualified technical professionals in their organizations

• Deliver improved business assurance for NETSCOUT customers

For more information, go to: https://www.netscout.com/netscout- certifications

CERTIFICATIONS

LEVEL 1:

LEVEL 2:

LEVEL 3:


https://www.netscout.com/netscout-certifications

https://www.netscout.com/netscout-certifications

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NETSCOUT University has many other learning opportunities for customers who are interest-ed in on-demand recorded content or in-per-son and web-based live events. NETSCOUT University TV is one of our newest offerings, and provides up-to-date live and recorded content on specific products and technology topics.

The Technical Webinar Series is one of our most popular features. It is offered every month and includes interactive Q&A with the presenter. The Regional User Forums series is a traveling showcase of the latest NETSCOUT solutions. Certification is a popular feature of many of our programs and lets attendees demonstrate their mastery of the material.

OTHER LEARNING OPPORTUNITIES

nGeniusONE HTTP/HTTPS – Group applications into categories in Global Settings – blogs,

classifieds, news, etc.



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Product and functionality-specific learning channels. Also includes recordings of previous-ly broadcast Technical Webinar Series events. Various channels are available in multiple languages, including Spanish, Portuguese, Hindi, and Chinese.

Check back frequently. New content is posted regularly.

To access, click the NETSCOUT University TV icon at https://my.netscout.com

NETSCOUT UNIVERSITY TV

IT Detective SeriesThe episodes in this series will show you how to crack cases and solve mysteries in your network using Smart Data Visibility techniques.

Learn More

nGenius Business Analytics (nBA)An overview of the nGenius Business Analytics solution.

Learn More

PFS Network Security Live Stream VideoNETSCOUT University’s PFS Network Security and Service Assurance Live Stream Video Session delivers an up close look at the power and simplicity of the NETSCOUT products.

Learn More

nGeniusONE TutorialsLearn more about the nGeniusONE solution and the components included.

English Spanish Portuguese Hindi Chinese



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TECHNICAL WEBINAR SERIESMonthly live webinars for customers on a range of topics including general technology themes and specific product-related areas. Subjects are carefully selected to provide timely information regarding hot technical, solution, or release specific topics.

A myNETSCOUT account is required.

To register, click Technical Webinar Registration at https://my.netscout.com

RECENT WEBINAR TOPICS INCLUDE:Like a Boss Series• Database Performance Monitoring:

Putting the Power of nGeniusONE in Your Hands

• Overcome Complexity: Managing Multi-Tier Applications Like a Pro

• Monitoring Your Web Services: Shifting to the Cloud with Confidence

The Detective Series• nGeniusONE Technical Update

and LIVE Demo • Three Steps to Reducing Mean Time

to Resolution • Keeping Critical Enablers Safe

nGeniusONE Deactivate applications in

Global Settings that you are not monitoring.




REGIONAL USER FORUMSWe’re coming to see you! The Technical User Forum is offered in various cities throughout the year. Contact your account manager for upcoming events in your area or to request a User Forum in your region.

• ONE-day customer exclusive event in your area

• The latest information on NETSCOUT’s expanded portfolio including nGeniusONE, nGeniusPULSE, vSTREAM and more

• Lively, interactive sessions including case studies

• Led by experienced NETSCOUT University technical instructors

• Attendance is FREE for NETSCOUT customers

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LIVE STREAM EVENTSNETSCOUT University’s Live Stream events provide timely, comprehensive information and demonstrations on new products and releases and solutions for unique require-ments or specific industries. These events are held several times a year. They are broadcast worldwide and reach very large audiences. The format includes presentations from multiple subject matter experts and lightning round Q&A sessions with the full panel of SMEs.

Recent Live Stream events:• nGeniusONE Boot Camp, Service Triage and

Unified Communications• Troubleshooting Mobile Networks• PFS Network Security and Service Assurance• nGeniusONE Technical Update


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MORE TIPS & BEST PRACTICES

#16. Traffic Discovery in Global Settings is a quick way to see undefined TCP/UDP ports.

#17. Use the Web Services Monitor to track in-depth performance metrics for HTTP traffic (URL or server).

#18. For Citrix traffic, ICA sessions over TCP ports 1494 and 2598 is the most important server-side protocol to monitor.

#19. Add monitoring points on both sides of load balancers to isolate load balancer versus individual server issues.

#20. For multi-tier applications, create a Server Community to improve visibility of the client-server dependencies for the application.

#21. Schedule regular generation of nGeniusONE reports and configure email address for automatic delivery of each report.

#22. For trouble tickets for an individual subscriber’s voice sessions, use the Call Search monitor to troubleshoot.

#23. Whenever possible, combine the correlated unencrypted SIP signaling and RTP traffic on the same ISNG Interface.

#24. Use the Certificate Monitor to track and monitor hosts that have certificates and when they expire.

#25. When creating reports, add baseline or threshold overlays to provide context for the viewer.


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SPECIAL INTEREST GROUPSSpecial Interest Groups (SIGs) are NETSCOUT user groups with a focus on one area of per-formance management or security. Groups are led by subject matter experts from NETSCOUT’s Global Services Organization. Customers who use NETSCOUT solutions on a day-to-day basis to manage their networks also participate. SIGs are an excellent oppor-tunity to share best practices with other users and to seek solutions from industry colleagues regarding specific requirements.

NETSCOUT SMEs facilitate the conversations, provide technical advice, and can also re-search specific topics or questions that arise during the SIG sessions. SIGs are also a good opportunity for users to give product feed-

back to NETSCOUT. Special Interest Groups can meet in person at Engage, NETSCOUT’s annual user conference. Members sometimes give presentations at the conference about topics curated during SIG meetings. Regular meetings are held once a month via WebEx.

Current Special Interest Groups include: • Capacity Planning and Traffic Study • Unified Communications

If you are interested in joining one of these groups, or starting a new one, contact us at [email protected]

[email protected]


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The Diplomat Beach Resort Hollywood, Florida, USAApril 26-30, 2020

NETSCOUT’s exclusive customer conference immerses you in four days of in-depth edu-cation, collaboration and training. This is the 20th year of this unparalleled event, which brings together the brightest minds in the industry. Hear as your peers share invaluable insights into how NETSCOUT’s Enterprise IT, Carrier Service Provider, and security products are giving organizations the confidence to innovate by providing ubiquitous visibility and risk mitigation solutions.

Be an important part of ENGAGE 20. Be a force for the future.See the NETSCOUT website for more informa-tion about registration, keynote addresses, training opportunities, and customer appreciation events.


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AcknowledgmentsExecutive Sponsor: Tracy SteeleEditors: Matt Kelleher, John CarmichaelGraphic Designer: Allison DavisKey Contributors: Jay Magarian, Neil Cornell


THE NETSCOUTU TEAM

Meet the Team (left to right):Gerry, Mike, Jay, Roberto, Evelyn, Fred, Kevin, Tracy, Neil, Brian, Matt, Tom, Henry and Holly

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Jay Magarian, Director, Global Education Services

Holly Galowitsch, Technical Operations Administrator

Instructors: Gerard Argonza, Neil Cornell, Tom Flynn, Michael Garramone, Brian Hendee, Henry Kong, Fred Phillips

Developers: Evelyn Burns, Kevin Clark, Roberto Hernandez, Matt Kelleher

Tracy Steele, Vice President, Global Services Organization

Be it Enterprise, Security, or Service Provider technologies, its origin begins with the IP packet. Our instructors are here to provide you visibility with no limits to what you can see in the packet using NETSCOUT technologies. The courses presented in this catalog are designed and delivered by NETSCOUT University professionals to equip you with the power to discover-triage-solve your most challenging networked application mysteries.


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