Delivery Skills 2

An ability and capacity acquired

through deliberate, systematic,

and sustained efforts to smoothly

and adaptively carryout complex

activities or job functions

involving:

Ideas

(cognitive skills),

Things(technical

skills),

People (interpersonal

skills).

• Common fear for people is to speak before a group

• Delivery skill is critical in message communication

• Voice & body language are important tools.

Delivery Skill

Attributes of voice: Pleasant Natural Dynamic Expressive Easily heard

Role of Body Language: Body posture Hand gesture Body movements Facial Expression Eye contact

Delivery Skills3

Approaches to Delivery Style

Delivery Skills 4

Two main approaches for effective delivery:

Instructor Faci l i tator

A trainer acts as instructor or facilitator,a different mix of competencies are required:

Instructing Questioning Listening

FacilitatingRole of non-

verbal behavior

Giving & receiving feedback

Steps in Impressive Presentation

Preparing Presenting

Participating Summarizing

Delivery Skills 5

Preparations

First step relates to:• Planning• Organizing• Preparing

This covers:• Knowing audience & their background• Matching training goals with trainees’

expectations• Providing examples, illustrations, & statistics

Delivery Skills 6

Presenting the Message

Training day has arrived

Important things to ensure are:Notes – choices are:

–Reading from prepared manuscript

–Totally memorized presentation

–A good choice will be a combination of two

Parts of talks – may be divided in three parts:

–Introduction

–Main text

–Conclusion or summery

Delivery Skills 7

Presenting the message: important things to ensure

Appearance – conservative dress is always proper test

Humor –• Excellent technique to hold attention & interest• Overuse may make a joker• Audiences warm up quickly to good story

telling

Stage fright –• Control nervousness by getting aware not get

nervous• A few short deep breaths will help

Delivery Skills 8

Presenting the message: important things to ensure

Delivery Skills 9

Participation

• Communication is a two way process

• Adult retention is best when learner is

involved

• Supplement theory with practical experiences

• Consider some method that encourage

audience to be part of program

Delivery Skills 10

Summarizing

• It is the last part of the talk that may create lasting impact

• Summarize main points with slightly rewording or rephrasing

• Thank audience for their attention & interest

Delivery Skills 11

Delivery Skills 12

Understanding learners behavior

Helping participants

Training delivery style

Relating to real situation

Humor & fun

Interpersonal communication

Listening & Empathy

Resolve conflict

Questioning skills

Generic Skills for Effective Presentation

Delivery Skills 13

Feedback techniques

Creating learning

atmosphere

Participation Trust & safety

Group Dynamic

Time management

Controlling nervousness

Use of technology

Evaluation

Generic Skills for Effective Presentation

Training Techniques & Aids 14

25%

50%70%

0A good delivery System should have

combination of three factors

Tell

Tell & Show

Tell & Show & Do

Tell &Show& Do

Tell & Show

Tell

Delivery Skills 15

Best Practices for Delivering Training

Control & harness nervous energy

Show interest & enthusiasm

Find out about learners

Present main points of training session

Ask questions to get learners involved & interested

Be professional & cautious about body language

Provide enough time to discuss new knowledge & practice new skills

1

2

3

4

5

6

7

Delivery Skills 16