training skills
DESCRIPTION
Communication is an exchange, not just a give, as all parties must participate to complete the information exchange.”TRANSCRIPT
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Training Skills
• Roles of a Trainer• What a Trainer Should Do Well• Feedback & Evaluation
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Your Roles as a Trainer
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Planning Role
• designs the learning experience
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Expert Role
• transmits information
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Instructor
• directs the learning situation
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Facilitator
• Helps the group to get to an agreed endpoint and helps learning take place
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Resource Person
• Provides materials & information
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Model Role
• Models or influences behavior & values
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Co-Learner
• learns along side the trainee
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What a Trainer Should Do Well
• Understands basic teaching methods and applies this knowledge
• Communicating• Facilitating• Presenting (separate sessions)
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Communication
“Communication is an exchange, not just a give, as all parties must participate to complete the information exchange.”
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The Interpersonal Gap Model*
A’s private intentions
A’s observable
actions
B’s private interpretations
*Based on the work of John Wallen, PhD.
Pass through filters and are transformed
Into…
Pass through filters and are transformed
Into…
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Age Birth Order
Gender
Marital Status
Religion
Organizational Role
EducationWork Background
Income
Family Norms
What are YOUR filters?
Ethnicity
Physical Abilities
Values
Sexual Orientation
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• exercise
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Why do we listen badly?
• Lack of interest • Criticising speaker’s delivery• Boring subject, prejudices• Too long• 100 things to do• Hunger, or some other discomfort• Distractions/noisy environment
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Your Communication Style
To use your communication style better, or to adapt it to different audiences,
understand your style and its impact
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Who is a Facilitator?
• A person who helps a group to work together in a collaborative way, by focusing on the process of how the group members work together
• Helps the group to get to an agreed endpoint and helps learning take place (both for the group and for individuals within it)