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Training for Profit with Oracle Solutions

Oracle iLearningDefining the “for profit” LMS

““Internal” Internal” Employee Training

Create inventory of classes

Manage class offeringsManage class offerings

Manage training logisticsManage training logistics

Manage resourcesManage resources

Enroll & alert studentEnroll & alert student

Train studentTrain student

Pass competency/results to HRPass competency/results to HR

““External” External” Customer Training

Price & market inventoryPrice & market inventory

Accept payment for courseAccept payment for course

Recognize revenueRecognize revenue

Manage certificationsManage certifications

Manage customer databaseManage customer database

Upsell at earliest opportunityUpsell at earliest opportunity

Provide “Amazon” workflowProvide “Amazon” workflow

1. Your customers demand “self service” capabilities

2. Manual processes & interfaces become unbearable

3. Current system doesn’t scale

4. The cost of maintaining those systems are high

5. Access to information is low (reporting)

6. They need more modern functionality

7. You need to know what you are making, how much its costing you and what the opportunities are from training delivery services

Oracle iLearningWhy for profit organizations consider LMS technology

Learning Management Overview“Supply”

Training Delivery Styles Offline Online

Instructor-led (synchronous)

Physical classroom Web conferencing, Chat, Webcast

Self-paced (asynchronous)

Books, CD-ROM, Videos

Tracked Web Courses, Forums

Configure

Design

Assemble

ScheduleEnroll

Deliver

Track

Analyze

“Standard Training” Model

Determine Demand

Develop & Schedule

Price Offering

Market courseSell course

Take Orders

Recognize Revenue

Forecast & Upsell to next course

Learning Management Overview“Demand”

Sales & Marketing Finance & Operations

Marketing & Selling Delivering Services

Processing orders Recognizing revenue

“For Profit” Training

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Oracle Solutions

Oracle iLearning (OiL) Full featured LMS; stand-alone program with integration to eBS

• For organizations with an eBS installation who need to train their workforce and extended enterprise

• For organizations using JDE (ELM can also be used)

• For organizations doing for-profit training

• For organizations without Oracle, JDE, or Peoplesoft HCM

Oracle Learning Management (OLM)Full featured LMS; a module in eBS

• For organizations using eBS whose primary focus is internal workforce development

Oracle iLearningPositioning

Employee Learners

CustomersPartner Learners

Business Analytics (OBIA)

Collaboration (Webcenter)

OLM

Standards (SCORM, CFR)

EBS HCM ERP/StandaloneOiL

Content Creation UPK

Content Management (Stellant)

Oracle’s LMS (OiL and LMS)

3. PUBLISHING OFFERINGS

Enrollmentconditions

Announcements

Forum

Resources

Chat sessionsSchedule

Trainingcontent

Statistics

5. ANALYZING

Reports

HTML / TXT

1. MANAGING USERS

HR system/LDAP

Organizations & users

IMS / XML

2. MANAGING CONTENT

Oracle iLearningFunctional Overview

4. PLAYING OFFERINGS

Announcements

Forum

Resources

Chat sessionsSchedule

Trainingcontent

http://

SCORMQTI IMS

Synchronous, asynchronous web content

Oracle iLearningDelivery modes

In-house or Outsourced installation – Perpetual license Oracle On-Demand

SaaS by OracleTrue SaaS: Multi tenant; All customers on same version; Rapid configuration; Subscription pricing

SaaS through Oracle BPO PartnersSeertech Solutions: North America, Europe and ANZ

(Oracle iLearning is part of Apps. Unlimited)

Ingersoll Rand

Oracle iLearningSelect Customers

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Seertech Solutions: iLearning PLUS

Relationship FundamentalsRelationship Fundamentals

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Oracle Certified Partner – Tier 1 BPO Member

Seertech only sells, develops, supports iLearning

Seertech is Oracle’s Premier GLOBAL iLearning Partner

We are Oracle’s ‘Go To’ experts for iLearning

Previous Oracle iLearning Product Manager is on Seertech staff

Over $2M invested in product development by Seertech alone

Joint iLearning product development with Oracle

Only GLOBAL partner to have unique iLearning licensing models

90% of Oracle CAB customers are Seertech customers

Strong relationships with global Oracle sales / support functions

About Seertech SolutionsAbout Seertech Solutions

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o Founded 2003

o Global footprint – offices in North America, UK, Australia

o World’s largest iLearning specialist organization

o Supporting Oracle’s 600+ iLearning customers

FACTSFACTS

o Oracle iLearning specialists – sales, implementation, hosting, integration, development, support

o Proprietary IP - iLearning PLUS

o Learning analytics via OBIEE

FOCUSFOCUS

o Over 300+ successful implementations

o 70+ Seertech hosted accounts, 600+ Oracle Customers. 4M+ users – 1,000 users

o Oracle’s premier BPO learning management partner

EXPERTISEEXPERTISE

iLearning PLUS & For Profit Learning…iLearning PLUS & For Profit Learning…

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iLearning PLUS is designed to enhance your for profit learning business.

iLearning PLUS supports complex eCommerce, Content Creation, Class Management

and Content Deployment requirements

iLearning PLUS is easy to use, more flexible than any other LMS product on the market,

and contains powerful capabilities to grow with your business needs

iLearning PLUS provides powerful reporting capabilities to help you manage your for

profit learning business

iLearning PLUS integrates with membership management, financial management,

prospect management, HR and many other systems

iLearning PLUS powers some of the largest and most successful For Profit Learning

businesses in the world today…

iLearning PLUS - For Profit Learning Customers…iLearning PLUS - For Profit Learning Customers…

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What the industry says about Seertech…What the industry says about Seertech…

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“...I believe you are doing far more than other companies in providing LMS access and capabilities tailored to customer needs. I am very impressed.”

- Claire Schooley, Forrester, 2009

 

“...Seertech Solutions...deliver a learning for profit product with broad market appeal and leadership features.”

- Gartner Inc, 2010

 

“...I was impressed by your product capabilities, ecommerce functionality and tailored user interfaces.”

- Al Johnston, Bersin & Associates, 2011

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iLearning PLUS Overview…

iLearning PLUS

Enterprise PortalEnterprise Portal Extended Enterprise Portal

Extended Enterprise PortaleCommerce PortaleCommerce Portal

LCMS & Assessment / Survey ToolsLCMS & Assessment / Survey Tools

Reports / Workflow Management ToolsReports / Workflow Management Tools

Configurable Interface ToolsConfigurable Interface Tools

Oracle 11g DatabaseOracle 11g Database Content ServersContent Servers

HR MS

* User Records

DATA WAREHOUSE

* Performance Records

Client

Org >THIRD PARTY

SYSTEMS / SSO

* Data input / output

CONTENTAUTHORING

TOOLS

WEB CONFERENCING

/ VIRTUAL CLASSROOMS

eCOMMERCE PAYMENT

GATEWAYS

THIRD PARTY TALENT / PERF

MGMT / SUCCESSION

MGMT

^

Key iLearning PLUS Features…Key iLearning PLUS Features…

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Configurable LMS layout, workflows, notifications, approval processes User ‘Dashboards’ – view key training information at a glance (Learner,

Manager, Instructor, Admin) Robust eCommerce Support with external catalog access and shopping cart Federated Web Search – Blogs, YouTube, RSS Feeds Embedded and linked collaborative tools – Forum, Chat, Wiki Request new training sessions and new courses Reports / notification scheduler Over 1,000 reports (& growing), including graphical reporting Integration with Webex, LiveMeeting, Oracle OBIEE, Oracle EBS, JDE,

Peoplesoft Full SSO Support Integration with HR, Finance, Payment Gateway, Tax Service, CRM and data

warehouse tools 21CFR Part 11 Support Support for deployment through mobile portals and applications

Tailored iLearning Plus Interfaces…

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Any page in the LMS can be edited in terms of configuration using the ‘Edit’ link (visible only to suitably

permissioned admins).

Selecting this link enables a view of all templates, reports, attributes, role

access rights, menu items, messages, navigation items and lists that relate to the page, whether they

are based on standard or are custom, and what impacts there are

for any edits.

At the top of the page, you can see a % of the page that is configured from

standard…

Any page in the LMS can be edited in terms of configuration using the ‘Edit’ link (visible only to suitably

permissioned admins).

Selecting this link enables a view of all templates, reports, attributes, role

access rights, menu items, messages, navigation items and lists that relate to the page, whether they

are based on standard or are custom, and what impacts there are

for any edits.

At the top of the page, you can see a % of the page that is configured from

standard…

iLearning PLUS Core Admin

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iLearning PLUS provides comprehensive and intuitive role based administration capabilities via a simple dashboard that gives you full access to configure and control the LMS to meet your business needs.

This includes role management, system configuration (including UI management), system integration, system security, audit views / management, as well as comprehensive role based system functional capabilities…

iLearning PLUS provides comprehensive and intuitive role based administration capabilities via a simple dashboard that gives you full access to configure and control the LMS to meet your business needs.

This includes role management, system configuration (including UI management), system integration, system security, audit views / management, as well as comprehensive role based system functional capabilities…

iLearning PLUS eCommerce

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Example shopping cart…Example transaction summary view…Create manual transactions…Integrate with various third party systems…Comprehensive eCommerce reporting…

iLearning PLUS OBIEE Integration

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iLearning PLUS provides a real time / ad-hoc reporting tool that uses a data warehouse to enable the creation of ad-hoc reports, historical reports and data dashboards that can be customized by the end user. The learning analytics tool pulls data from the data warehouse schema based on the ‘drag and drop’ selection of data elements that enables the dynamic creation of reports by end users with minimal training and no technical skill.

iLearning PLUS Learning Analytics Product Features:•Dashboards can be built for particular job roles – you can build and save your own dashboards from your own report catalogs

•Dashboards can be interactive e.g. drop down list, prompts

•Dashboards can be embedded in iLearning PLUS for specific roles

•Can add narrative e.g. ‘enrolments down 20% on last month’

•Can be exported in multiple formats, or saved and re-used

Benefits of iLearning PLUS Learning Analytics include:•Self service creation of complex ad-hoc reports in real-time

•Faster report creation / rendering

•Requires minimal training and no specific technical skills to operate

•Quickly create graphical drill-down reports and dashboards to improve reporting usage

Drill down graphical dashboards…Ad-Hoc reporting via drag and drop interface…

iLearning PLUS CPE Support

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The Continuing Professional Education (CPE) module of iLearning PLUS is designed to meet the CPE tracking, management and reporting requirements of many industry types and regulatory bodies.

The CPE Module allows tracking, allocation of points/learning hours and reporting for mandated continuous learning. This may or may not be competency based or aligned, and includes support for:

•Tracking of Multiple accreditation providers and points / hours allocations / awards•Recording of any learning type, including external learning, formal and informal learning•Multiple approval options for CPE hours/points awarding•Ability to store evidence•Comprehensive tracking and reporting options, including configurable reporting years•Ability to link to external accreditation provider systems / databases for seamless training access or validation of accreditation•Integration with CPE service providers such as Kaplan Education•Inclusion of multiple CPE providers logos, hours/points awarded on completion certificates•Much, much more…

Record and track CPE through one simple interface…

View summary of competency based

learning and hours / points awarded

View a list of CPE activities recorded and check approval

status

Seamlessly link to related learning

activity providers or learning

repositories

Add CPE Activities of any type,

including support for admin validation

iLearning PLUS Mobile SupportiLearning PLUS Mobile Support

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iLearning PLUS has been designed to support access from any device, anywhere. This includes access via:

•Dedicated mobile portal (with device type detection)

•Tablet / smart phone via standard browser on the mobile device

•Dedicated application – eg: iPhone/iPad app (see below)

iLearning PLUS uses SSO for login via application or mobile portal to ensure that access is synchronized with the core LMS portal and that all performance data is aggregated to the same account.

Military Health System…

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MHS Learn

-Provides education services to over 4 million service personnel, their families and contractors

-Provides all types of education via multiple portals – paid and tuition free

-Helped MHS reduce their training admin spend by over $40M in 2010, while providing over $300M in training revenue

-Fully integrated within DISA environment

-Seertech chosen because only organisation with product and experience to deliver a tailored user experience globally for internal & extended enterprise at a competitive cost

US Army Corps of Engineers…

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USACE Learning Network

-Provides education services to over 40,000 USACE personnel plus civilian contractors

-Provides all types of education – paid and tuition free

-Helped USACE increase their revenues by $5.6M in 2011 to-date while reducing their training admin spend

-Fully integrated with ATMP, CEFMS and Pay.Gov systems

-Seertech chosen because only organisation with product and experience to deliver an integrated, tailored user experience globally for internal & extended enterprise at a competitive cost

Ingersoll Rand…

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Ingersoll Rand University

-LMS for training 60,000 employees plus 250,000+ dealers, customers and partners across multiple branded portals – TKU shown.

-Provides all types of education via multiple portals – paid and tuition free

-Helped increase training revenues by over $1M while rationalizing over 10 disparate management systems.

-Fully integrated with PeopleSoft, MS Outlook, MS SharePoint, OBIEE, various CMS, CRM platforms, as well as Oracle Financials and Order Management

-Seertech chosen because only organisation with product and experience to deliver an integrated, tailored user experience globally for internal & extended enterprise at a competitive cost

Nuance…

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Nuance University

-LMS for training Nuance’s millions of customers, partners and associates globally.

-Provides all types of education – paid and tuition free

-Helping to increase training revenues while rationalizing many disparate training management systems and processes.

-Fully integrated with Digital River, MS Outlook, MS SharePoint as well as Oracle Financials, Oracle Inventory Management and Order Management

-Seertech chosen because only organisation with product and experience to deliver an integrated, tailored user experience globally for extended enterprise customers and partners at a competitive cost

Cochlear…

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Cochlear Academy

-LMS for up-skilling internal staff, plus clinics, audiologists, hospitals, advocates, candidates

-Learning paths and development plans for all users. Paid and Tuition Free training provided to candidates, doctors, audiologists and nursing staff external to Cochlear.

-Helped Cochlear increase sales through educating the supply and value chain – estimated at over +$10M

-Seertech chosen because only organisation with product and experience to deliver a tailored user experience globally for internal & extended enterprise at a competitive cost

IBM…

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IBM Orchid

-LMS for on-boarding and up-skilling internal Global Business Solutions Personnel working on external projects

-Learning paths and development plans for all users. Paid training delivered via Oracle University

-Helped IBM reduce employee churn rates and management cost, as well as assisted in overall project efficiency rate increases.

-Won prestigious IBM ‘Business Innovation’ award in 2010

-Seertech chosen because only organisation with product and experience to deliver a tailored user experience globally for internal & extended enterprise at a competitive cost

Virgin Blue Airlines…

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Virgin Blue Airlines

-LMS for Certification of all 6000 flight crew

-All certification information readily available to crew / schedulers

-Saved over $300,000 in reduced learning admin costs in first 3 months

-Cabin crew certified 3 weeks earlier – generating additional revenues faster from competent crew.

-Seertech chosen because of experience in creating a user centric learning environment

Hudson Global Resources…

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Hudson

-LMS for Certification and development planning for all 10000+ staff and contractors

-Development plans, progression planning available to all

-Saved over $200,000 in reduced learning admin costs in first 3 months

-Helped win business through provision of a differentiator through learning

-Seertech chosen because only organisation with product and experience to deliver a tailored user experience for internal & extended enterprise at a competitive cost

iLearning PLUS – the ‘Value Added’ solution…iLearning PLUS – the ‘Value Added’ solution…

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Compliance Training

Product / Process Training

System Rollout Training

Onboarding / Induction Training

Role / Career Development

Continuing EducationTalent / Performance

Mgmt SupportCustomer / Partner

Training