Training Of GDMOs On

Communication Skills

Venue : Dte Of Training, UTCS,

Karkardoma

Date : 20/08/15 & 21/08/15

Speakers Nidhi Mehra Dharmendra Arora Pradeep Chaturvedi Mahek Vaish

Participants Employees from Dte. Of AYUSH, Dte. Of Health Services, ANMs, Staff nurses from Pant Hospital, Delhi Police

Speaker Nidhi Mehra with participants from Dte. of AYUSH, Homoeopathic wing

Speaker Nidhi Mehra with Dr Deepika, Dr Remya, Dr Debaleena at UTCS

Need for Communication

… to interact with other people in order to maintain good relations with them.

… to maintain satisfactory relations with others with respect to power, dominance and influence.

… to be liked by others.

DEFINITION Literarily the word ‘communication’ means ‘to connect’, to

share or exchange.

According to the famous author, D.E. McFarland, communication may be broadly defined as the process of

meaningful interaction among human beings. More specifically, it is the process by which meanings are perceived and understandings are reached among human beings.

PROCESS OF COMMUNICATION

Shannon – Weaver Model

Source Source of Noise Receiver Encoder Decoder Feedback

THOUGHT (can be a positive or a negative one)

ACTION

HABIT

CHARACTER

DESTINY

SENDER

Feedback Message

RECEIVER

FEEDBACK

Feedback is a return response of the receiver to the sender about themessage transmitted to him by the sender.

Feedback helps to keep communication open and free flowing.

Feedback is necessary to find out what effect our communication has had on the receiver.

OBJECTIVES OF COMMUNICATION

Control Motivation Emotional Expression Information

TYPES OF COMMUNICATIONVERBAL

Clarity of the message Simplicity Pace i.e the rate of the speech

which must be between 125 – 160 words per minute

Ex: informal conversations, task- related exchanges, group discussion, formal speeches

NON- VERBAL

Visual Tone of speech Voice qualities Written Ex: facial expressions, body

languages, office design, building architecture

ABC of Communication

A – Attractiveness

B – Brevity

C - Clarity

Barriers to Effective Communication

Distance Language and Cultural Differences Emotional State and Mental Limitations Poor Expressions , Fast Pace Misunderstanding and Misinterpretations Perceptions Poor listening skills Closed Mind Lack of Empathy Distractions Deceptive Tactics Information Load

How to Overcome The Barriers

Hold your questions. Listen for ideas Resist distractions Keep your mind open

FILTERS OF COMMUNICATIONAccording to the famous philosopher Socrates, communication Needs -

T - Truth of the fact U – Usage G – Good or bad reaction

Tips for good communication

Demonstrating respect Trust and be trustworthy Provide feedback Receive feedback with grace and dignity Show appreciation Use appropriate humour Overcome our fear or confrontation and conflict

Ability to listen is as important as the ability to speak Often we react to others and not respond More elaborately, we always try to correct others (bitter

reaction) and not to connect to others (better response)

Homoeopathic doctors of AYUSH with Asst. Director, UTCS and speaker Mahek Vaish

Dr Debaleena receiving Certificate of Participation from Asst. Director, Dte. Of Training, UTCS

Dr Meera receiving Certificate of Participation from Asst. Director, Dte. Of Training, UTCS

As doctors we daily communicate with various people around us commonly our patients, office staff in our Opds and with our family members and neighbours at home. Everyone of us find some tuning problem to connect to them soothingly some point or the other. Such trainings help us to realize fallacies from our behavioural part, how to handle stress and nurture assertive attitude, to tackle some stubborn persons who are hard to please and finally get together with colleagues and seniors are always very pleasant moments of life.

Loads of applauses to our department for such training concepts. Looking forward for more such programmes ahead.

Thank you