trai_qos_audit_wireless format
TRANSCRIPT
Operator NameCircle / Service Area
1.1 Network Availability
BTSs Accumulated downtime
Data Source OMC generated data only.Measurement Period Time Consistent Busy Hour (TCBH)Observation Period
Sl. No. BTS details
Data of period: Month of Audit
Benchmarks: <= 2 % Benchmarks: <= 2 %
Signature of Operator's Representative
Name Designation
TCIL Remarks
Signature of TCIL's Representative
Name Designation
"BTSs accumulated downtime" shall basically measure the downtime of the BTSs,including its transmission links/circuits during the period of a month,but excludes all planned service downtime for any maintenance or software upgradation.For this parameter the downtime of each BTS lasting for more than 1 hr at a time in a day during the period of a month shall be taken for computation.%age Worst affected BTSs due
to downtime
“Percentage of worst affected BTSs due to downtime” the down time of each BTS lasting for more than 1 hour at a time in a day during the period of a month shall be recorded and wherever the accumulated
downtime of a BTS during the period of a month exceeds 24 hours the said BTS shall be taken as worst affected BTS for computation.
Total no. of BTSs in the licensed service area
Sum of downtime of BTSs in a month in hours i.e. total outage time of all BTSs in hours during a month
[(Sum of downtime of BTSs in a month in hrs)/(24*no of days in the month*no of BTSs in the network in the licensed service area)]*100
No. of BTSs having accumulated downtime of >24 hours in a month
(No of BTSs having accumulated downtime of >24hrs in a month/Total no of BTSs in the licensed service area)*100
Operator NameCircle / Service Area
1.2Data Source OMC generated data only.Measurement Period Time Consistent Busy Hour (TCBH)Observation Period
Sl. No. BSC Details
Data obtained during 3 days live performance Data of period: Month ofAudit No of Calls Attempted No of Established Calls CSSR No of Calls Attempted No of Established Calls CSSR
Benchmarks: > 95% Benchmarks: > 95%
Signature of Operator's Representative
Name Designation
TCIL Remarks
Signature of TCIL's Representative
Name Designation
(No of established Calls / No of Attempted Calls)
(No of established Calls / No of Attempted Calls)
Operator NameCircle / Service Area
1.3 Blocked Call : "Blocked call means call that is not connected because there is no free channel in radio access network of cellular mobile service provider to serve a call attempt"
Data Source OMC generated data only.Measurement Period Time Consistent Busy Hour (TCBH)Observation Period
Sl. No. BSC Details Total nos of BTS
Data obtained during 3 days live performance Data of period: Month of Audit
SDCCH AttemptsSDCCH congestion
TCH Attempts TCH congestion
SDCCH AttemptsSDCCH congestion
TCH Attempts TCH congestion
Benchmarks: < =1% Benchmarks: <= 2% Benchmarks: <= 1% Benchmarks: <= 2%
Signature of Operator's Representative
Name Designation
TCIL Remarks
Signature of TCIL's Representative
Name Designation
Equipped Capacity of network in erlang
Total traffic handled in TCBH in erlang No of Attempted
CallsNo of Attempted
Calls
Operator Name
Circle / Service Area
1.4
Data Source OMC generated data only.Measurement Period Time Consistent Busy Hour (TCBH)Observation Period
Sl. No. MSC Details BSC Details
Data obtained during 3 days live performance Data of period: Month of Audit
Dropped calls
Call Drop Rate
Dropped calls
Call Drop Rate
Benchmarks : ≤ 2% Benchmarks :≤2%
Signature of Operator's Representative
Name Designation
TCIL Remarks
Signature of TCIL's Representative
Name Designation
Call Drop Rate:Call Drop Rate as “The percentage of calls which, once they have been correctly established and therefore have an assigned traffic channel, are interrupted prior to their normal completion by the user, the cause of the early termination being within the operator’s network”
Established calls
Established calls
(The total no of dropped calls*100)/Total no of calls successfully established (where traffic channel is allotted)
(The total no of dropped calls*100)/Total no of calls successfully established (where traffic channel is allotted)
Operator NameCircle / Service Area
1.5 Worst affected cells having more than 3% TCH drops (Call drop rate)
Data Source OMC generated data only.Measurement Period Cell Bouncing Busy Hour (CBBH)Observation Period
Sl. No. BSC Details BTS Detail Cells Detail
Data obtained during 3 days live performance Data of period: Month of Audit
Benchmark ≤5% Benchmark ≤5%
Signature of Operator's Representative
Name Designation
TCIL Remarks
Signature of TCIL's Representative
Name Designation
Total No. of cells exceeding 3% TCH drop (call drop) in CBBH
%age of cells having more than 3% TCH drop Total No. of cells
exceeding 3% TCH drop (call
drop)
%age of cells having more than 3% TCH drop
(No of cells having call drop rate >3% during CBBH in a month*100)/Total no of cells in the licensed service area
(No of cells having call drop rate >3% during CBBH in a month*100)/Total no of cells in the licensed service area
Operator NameCircle / Service Area
1.6
Data Source System generated data only.Measurement Period Time Consistent Busy Hour (TCBH)Observation Period
Sl. No. MSC Details BSC Details
Data obtained during 3 days live performance Data of period: Month of Audit
Benchmark > 95 % Benchmark > 95 %
Signature of Operator's Representative
Name Designation
TCIL Remarks
Signature of TCIL's Representative
Name Designation
Percentage of connections with good voice quality
Call Established
Connection with good quality voice (w/o frequency hopping) in Nos.
Connection with good quality voice (with frequency hopping) in Nos.
% Connection with good quality voice
Call Established
Connection with good quality voice (w/o frequency hopping) in Nos.
Connection with good quality voice (with frequency hopping) in Nos.
% Connection with good quality voice
Benchmark Scale : 0 - 4
Benchmark Scale : 0 - 5
Benchmark Scale : 0 - 4
Benchmark Scale : 0 - 5
Operator NameCircle / Service Area
1.7
Data Source Drive Test
Measurement Duration Live measurement
Observation Period
Sl. No. BSC Details Coverage Area
Data obtained from drive test
Data obtained during 3 days live performance
CSSR HOSRBenchmark Scale : 0 - 4 Benchmark Scale : 0 - 5 Benchmark > 95 %
Signature of Operator's Representative
Name Designation
TCIL Remarks
Signature of TCIL's Representative
Name Designation
Service Coverage
Drive Test Route (Name of places
covered)
Connection with good quality voice (w/o frequency hopping)
Connection with good quality voice (with frequency hopping)
% Connection with good quality voice
Call Attempts
Blocked Calls
Drop Calls
Hand over
successIn Door: >= -75 dBm
In Vehicle: >= - 85 dBm
Out Door: >= - 95 dBm
Operator NameCircle / Service Area
1.8 POI Congestion
Data Source OMC-SMeasurement Period Time Consistent Busy Hour (TCBH)Observation Period
Sl. No.
Data obtained during 3 days live performance Data of period: Month of Audit VLR Data
Signature of Operator's Representative
Name Designation
Total no of
working POIs
MSC/ GMSC Details
Name of POI (Complete Name) against each MSC (only out going)
Total Nos of Circuits
in that particular
POI ( column C)
Augmenting full
utilised capacity of
the POI
Total Capacity of Circuits in
Erlang
Total Traffic served on
POI in Erlang
Total OG Call
Attempts
Total OG Successful
Calls
Total OG Unsuccessf
ul Calls
Name of the POI on which
overflow happens
OG Traffic Failed on POI
Total Traffic in Erlang as
per POI(column
C)
Total OG Call
Attempts
Total OG Successful
Calls
Total OG Unsuccessf
ul Calls
Name of the POI on which
overflow happens
OG Traffic Failed on POI
Subscribers in VLR at end of the
monthBenchmark Scale : < 0.5 %
Benchmark Scale : < 0.5 %
Operator NameCircle / Service AreaCustomer Care Details
2.1 Response time to the customer for assistance
Data Source Live Test calls to Customer Helpline
Measurement Period Time Consistent Busy Hour (TCBH)
Observation Period
Sl. No. Description
(i)
Post Paid
Pre Paid
(ii)
Post PaidWithin 60 seconds
Pre PaidWithin 60 seconds
Data obtained during 3 dayslive performance
Data of period: month of Audit
Total No of Call Attempts
Total No of Call Completed
% benchmark( >=95%)
Total No of Call Attempts during TCBH
Total No of Call Completed during TCBH
% benchmark( >=95%)
% age of calls answered (electronically) :
% age of calls answered by operator (voice to voice):
Operator NameCircle / Service Area
3.1 Metering and Billing credibility
Data Source Billing SystemMeasurement Duration 1 MonthObservation Period
Sl. No.
Post Paid Prepaid Pre Paid+Post Paid
Signature of Operator's Representative
Name Designation
TCIL Remarks
Signature of TCIL's Representative
Name
Total nos of bill Issued
Total no of disputed
Bills
Billing complaints per 100 bills
Total nos of prepaid
customers
Total no of complaints relating to
charging,credit & Validity
Charging complaints per 1000 customers
Total Pre paid+Post
paid complains
No. of billing complaints (post paid) and charging, credit/ validity complaints (pre paid) resolved in favour of the customer during the month
No. of complaints disposed on account of not considered as valid complaints during the month
period of applying credit/waiver/adjustment to the customers account from the date of resolutions of complaints
Benchmarks < 0.1%
Benchmarks < 0.1%
Benchmarks < = 1 week
Designation
Operator NameCircle / Service Area
3.2 % of billing complaints resolved within 4 weeks
Data Source Billing SystemMeasurement Period 1 MonthObservation Period
Sl. No.
POST PAID PREPAID
Benchmarks:100% Benchmarks:100%
Signature of Operator's Representative
Name Designation
TCIL Remarks
Signature of TCIL's Representative
Name Designation
No of Bills Generated
Nos of Billing Complaints Received
% of billing complaints resolved within 4 weeks
% of billing complaints resolved beyond 4 weeks
Total No of subscriber
Nos of Billing Complaints Received
Nos of Billing Complaints Received
% of billing complaints resolved within 4 weeks
% of billing complaints resolved beyond 4 weeks
Operator NameCircle / Service Area
3.3
Data Source Billing System
Measurement Period 1 Month
Observation Period
Sl. No.
Post+Pre paid
Signature of Operator's Representative
Name Designation
TCIL Remarks
Signature of TCIL's Representative
Name Designation
Total nos. of closure of service
Nos. of Termination/
closure of service
within 7 days
Termination/ closure of
service beyond 7
days
Nos of Refund cases
Nos of Refund
within 60 days
Nos of Refund
beyond 60 days
Customer helpline related Report for the quarter ending……………….(Cellular Mobile Telephone Service)
S. No. Call Centre Nodal Officer Appellate Authority
1 2 3 4 5 6
Name of Service Provider……… …………………… Name of Service Area ------------------------------
Total Complaints
for Post paid
( Tech + No Tech)
Total Complaints for Pre paid ( Tech + No
Tech)
Total No. of complaints received by the Nodal Officer(s)
%age of complaints
with reference to total no. of complaints received at
the Call Centre
Total No. of appeals
received by the
Appellate Authority
%age of appeal
received with reference to total no. of complaints received by the Nodal Officeer