9-10 October | London, Great Britain

The leading market intelligence firm in the imaging industry.

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MPS PROVIDER WORKSHOPS13:00 - 14:30

Measures of Success: A Candid Look Inside Champion MPS ProvidersKen Stewart, Photizo GroupSuccessful leaders understand that measures of success are critical to effective execution. Learn what “good” looks like and what typically trips providers up in delivering managed print services (MPS). Based on a select pool of successful providers, the Hybrid Provider Index provides a research-driven reference point for providers to realistically benchmark their performance and confidently set goals. Walk away with a clear understanding of how you compare to best-in-class benchmarks and some practical tips for sidestepping costly landmines when going to market with MPS.

14:45 - 17:00

Perfect MPS Assessment: Building Your MPS-Assessment Practice to Be Structured And RepeatableWest McDonald, FocusMPSHaving somebody who can conduct an MPS Assessment is a good start. But as your practice grows it seems your team members all have different approaches. You wonder how to make your assessment approach more consistent, predictable, cost-effective, and less time-consuming. Most importantly, how do you streamline the process to sell more MPS contracts. Join West McDonald for a foundational session as he steps through the critical elements of build-ing an Assessment Methodology and use the information to build a practice that will set your MPS business ahead of the competition.

Agenda Monday, 8 October

imaging observer

hardware, supplies, and services:a 360-degree view

We’ve united the best of Photizo’s MPS Insights Journal and Lyra’s The Hard Copy Observer and The Hard Copy

Supplies Journal. Built on years of industry expertise, the Imaging Observer 360 provides you with

the most complete view of the imaging industry.

www.io-360.com

The io360 interactive portal includes: [ coverage of hardware, supplies, services and the digital transformation ]

[ fresh, new content and analysis updated daily ][ weekly newsletter updates ]

[ interact with multimedia, slideshows, video and more ][ archives providing access to content from previous years ]

Transform Europe is the premier event for the imaging industry. Hosted by Photizo Group, this event covers topics from the early stages of managed print services adoption to advanced Hybrid Provider issues. Experts will discuss the current state of managed print services in the market as well as reveal data and trends about where the European imaging market is headed and what the future opportunities will be. Content will include a range of panels, success stories, case studies and tactical information that will help you be successful in this changing market.

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TRACK 2 Elgar 2

TRACK 1 Elgar 1

GENERAL ASSEMBLY Live Room

10:45 - 11:25

MPS and Beyond: Defining Success in Services BusinessRobert Palmer, Photizo GroupIn this session, Palmer will discuss tracking the migration from hardware to services; transitioning to a new revenue base and identifying opportunities; and taking advantage of the changing work-force and content explosion. He will also discuss what happens to the channel and aligning the product road map.

10:45 - 11:25

Assessments for the SMB Market. Should You Do Them? Can They Be Done?Dennis Kramer, perform ITAttendees of this session will gain insight into MPS sales methodologies that will help their sales force to be suc-cessful with SMBs. They will learn how MPS engagements for SMBs can be effective, during a time the sales person can afford.

11:30 - 12:10

Achieving Efficient MPS Adoption and Customer TransformationKeith Houghton, transcend360The presentation outlines the issues faced by the customer as they initially attempted to deploy managed print ser-vice. The reasons behind the issues are outlined and how, by using an external resource, they could identify and over-come the key change blockers.

11:30 - 12:10

The Importance of Mobility in the Future of PrintJared Hansen, BreezyMobility is revolutionizing the workplace (again), and workflows are changing. As businesses move to support greater employee mobility, what must the print industry do to remain relevant? Hansen shares his insight into what forward-looking companies are doing to stay ahead of the mobile curve.

9:00 - 10:30

12:15 - 12:55

EMEA Imaging Market: Here We Are, What Now?Ann Priede and Scott Hornbuckle, Photizo GroupJoin us while we discuss the current state of the imaging market, the trends impacting your business, and your op-portunities of growth.

12:15 - 12:55

MPS as a Cloud-based SaaSSascha Kellert, ezeepA holistic look at disruptive power of the cloud and the software-as-service model on managed print services. An analysis of trends that most other in-dustries have gone through, particularly consumerisation of software, cloudifi-cation and appification and how these can affect the printing industry and the underlying technology that will make these shifts possible.

Agenda Tuesday, 9 October

Keynote: Creating ChampionsSir Clive Woodward OBEDirector of Sports, British Olympic AssociationSir Clive Woodward has used his experience from careers in both Business and Sport to develop performance systems designed to maximize an individual’s potential. The founda-tion of his coaching philosophy is that “talent alone is not enough.” The real difference in high achievement comes from the ongoing development and growth of that talent. Sir Clive will share with us the key criteria that form the “DNA of a champion” and how they are relevant to leadership and teams in business just as much as sport. By coaching each individual through these key criteria, you develop great teams.

SOLUTIONS SHOWCASE Rose Suite8:00 - 9:00

Registration/Breakfast Solutions Showcase Hall

12:55 - 14:30

LunchSolutions Showcase Hall

16:00 - 18:00

Photizo’s Transform Events are a hub of activity and opportunity, especially in our solutions showcase where exhibi-tors present the latest services, tech-nology and solutions in managed print services and digital workflow to attend-ees. This year’s solutions showcase includes:

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15:15 - 16:00

Risk Management: Lessons from the Energy Services SectorKent Dunn, Vice President of GreenPrint TechnologiesMPS engagements are increasingly characterized by risk. Those who pro-actively identify and manage risk factors will inevitably be better positioned to win ‘good’ business and let ‘bad’ business pass by.

18:00

14:30 - 15:10

Products to Services Transformation in B2B Electronics: Past, Present and FuturePaul Brody, IBMBrody has spent more than 15 years in the electronics industry doing extensive consulting work across supply chain, operations, and business strategy.He currently leads IBM’s global elec-tronics industry services organization.

14:30 - 15:10

Small Is Beautiful - Taking SMB Customers Through MPS DevelopmentMarco Castellano, Sistema AziendaIn this case study you will be introduced to Sistema Azienda followed by reasons for taking the road to MPS. Castellano will also cover MPS success in practice, lessons learned and recommendations to dealers working in the SMB segment.

Reception at Hampton Court PalaceNewField IT and Nuance will host a royal reception at the Hampton Court Palace. Located in the King’s Guard Chamber, attendees will dine and network among a breathtaking display of weaponry dat-ing back to 1699.

n 16:00-16:30Ori Eizenberg of Preton“Pixel Optimizer technology for reducing toner costs and improving MPS mar-gins”

n 16:30-17:00Jan DeKesel of in-Map“How to transform leads into sales in an MPS approach, and getting the cus-tomer involved in the process”

n 17:00-17:30James Duckenfield of NewField IT“New generation reporting for MPS”

n 17:30-18:00Chas Moloney of Ricoh

15:15 - 16:00

Post-Recession Reality CheckDominic Keogh, Ricoh EuropeMPS grew up during the information age’s most economically challenged times, fueling rampant cost cutting and driving demand for cost take-out programs. Today, customers use fewer devices and are printing less and less each year. Coming out of the recession, the print spend reduction continues. So, what’s driving your business growth?

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Agenda Wednesday, 10 October

GENERAL ASSEMBLY Live Room

TRACK 1 Elgar 1

11:50 - 12:30

Fight or Flight: Staying Relevant for Tomorrow’s CustomerAnn Priede and Ken Stewart, Photizo GroupJoin us for a discussion on how technol-ogy and consumer trends are impact-ing your business today. You’ll learn what’s hot and what’s not, providing key insights in positioning your business to survive today and thrive tomorrow.

11:50 - 12:30

Complexities of Device DataAdrian von Büren, PrintFleetBüren will be discussing the complexi-ties of device data collection and way it matters. The presentation will take the audience through different types of information and how we interpret that data, and the ways in which it is valu-able to the dealers. We will also show how data is collected from the devices, and just how challenging that can be.

TRACK 2 Elgar 210:00 - 10:40

10:40 - 11:30

Executive PanelIndustry Leaders Speak OutEdward Crowley, CEO of Photizo Group, will moderate a panel session that will feature executives from industry-leading OEMs. This panel will focus on topics relevant to the future of business and managed print services. Questions will be taken from the audience.

Europe is Transforming ... to What?Edward CrowleyFounder and CEO, Photizo GroupEdward Crowley, Photizo Group’s CEO, will take a look at the future European imaging market: changing channels, changing offerings, and–most importantly – changing customers!

13:35 - 14:15

Working with Partnerships for Mutual Gain in MPSJohn Taylor, M2A series of case studies are presented on highlighting how MPS has been deliv-ered through broader partnerships with It outsourcing companies, BPO companies and office supply companies. This highlights the varied attraction and routes to market in which MPS can be sourced and how MPS providers need to be open to develop a range of partnerships to secure MPS oppor-tunities, as they can’t all be delivered directly.

14:20 - 15:00

Maximising Benefit in the Maturity ModelStephen Pye, Acert Associates LtdStephen Pye brings his personal perspective and a few lessons learned along the path to enlightenment, spe-cifically around the transform maturity model. This sessions is primarily died at dealers and providers but client-side at-tendees should gain some benefit from insight into supply chain thinking.

15:15 - 15:55

Managed Print Challenges and Issues from the FieldDealer Panel Discussion Moderated by Rob Sethre, Photizo Group

13:35 - 14:15

Business Intelligence: The New Hidden Goldmine!Robert Newry, Newfield ITWhy disparate sources of data in every managed print service provider can be linked to provide important business insight on contract performance.

14:20 - 15:00

Rule Breakers: Getting Customers On-Board with Print RulesOri Eizenberg, PretonPrint rules reduce unnecessary printing and lower printing-related costs, but successfully implementing them is a constant battle. Customers are passion-ate about print, try taking away color printing or a personal printer, you could lose a hand.

15:15 - 15:55

The Next Step – Printer Asset ManagementJames Lothian, CTMSCTMS outlines how printer manage-ment can benefit from utilising enterprise technology asset management solutions. Printer management is often seen as a specific area of responsibility, but adopt-ing joined up thinking to integrate multiple systems and data sources can provide substantial efficiency gains and cost sav-ings for all technology management.

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ROUNDTABLES16:00 - 17:00

Roundtable 1 Roundtable 2 Roundtable 3 Roundtable 4

LIMITED SPACE AVAILABLE — Sign up early

ManagedPrint

Services

What does the channel look like

in 2013?

Futureof

Imaging

Biggest issues affecting

industries today

8:00 - 10:00

Breakfast and Solutions Showcase in Showcase Hall

n 8:30-9:00Jean-François Le Brize of TreganaA Way to Speed Up Your Sales Process

n 9:00-9:30Wayne Allen of Nuance Communications“The Importance of Addressing the Entire Document Workflow”

n 9:30-10:00Martin de Martini and Adam Wright of YSoft Corporation

12:00 - 13:30

Lunch in Showcase Hall

SOLUTIONS SHOWCASE Rose Suite

HP selected JetAdvice.. ..want to know why?

We look forwardto impress you in London!

JetAdvice is a full featured vendor independent Fleet Management Solution.Contact: EuroForm A/S, sales@euroform.com, Phone: +45 4466 8338 or +1 208 949 9395, Product info: www.jetadvice.com