9-10 October | London, Great Britain

The leading market intelligence firm in the imaging industry.

imaging observer

hardware, supplies, and services:a 360-degree view

We’ve united the best of Photizo’s MPS Insights Journal and Lyra’s The Hard Copy Observer and The Hard Copy

Supplies Journal. Built on years of industry expertise, the Imaging Observer 360 provides you with

the most complete view of the imaging industry.

www.io-360.com

The io360 interactive portal includes: [ coverage of hardware, supplies, services and the digital transformation ]

[ fresh, new content and analysis updated daily ][ weekly newsletter updates ]

[ interact with multimedia, slideshows, video and more ][ archives providing access to content from previous years ]

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MPS PROVIDER WORKSHOPS13:00 - 14:30

Measures of Success: A Candid Look Inside Champion MPS ProvidersKen Stewart, Photizo GroupIntended Audience: Management in MPS Practices from basic to advanced. Successful leaders understand that measures of success are critical to effective execution. Learn what “good” looks like and what typically trips providers up in delivering managed print services (MPS). The Hybrid Provider Index provides a research-driven reference point for providers to realistically benchmark their performance and confidently set goals.

14:45 - 17:00

Perfect MPS Assessment: Building Your MPS-Assessment Practice to Be Structured And RepeatableWest McDonald, FocusMPSIntended Audience: Management in MPS Practices. Join West McDonald for a foundational session as he steps through the critical elements of building an Assessment Methodology and use the information to build a practice that will set your MPS business ahead of the competition.

Agenda Monday, 8 October

imaging observer

hardware, supplies, and services:a 360-degree view

We’ve united the best of Photizo’s MPS Insights Journal and Lyra’s The Hard Copy Observer and The Hard Copy

Supplies Journal. Built on years of industry expertise, the Imaging Observer 360 provides you with

the most complete view of the imaging industry.

www.io-360.com

The io360 interactive portal includes: [ coverage of hardware, supplies, services and the digital transformation ]

[ fresh, new content and analysis updated daily ][ weekly newsletter updates ]

[ interact with multimedia, slideshows, video and more ][ archives providing access to content from previous years ]

Transform Europe is the premier event for the imaging industry. Hosted by Photizo Group, this event covers topics from the early stages of managed print services adoption to advanced Hybrid Provider issues. Experts will discuss the current state of managed print services in the market as well as reveal data and trends about where the European imaging market is headed and what the future opportunities will be. Content will include a range of panels, success stories, case studies and tactical information that will help you be successful in this changing market.

Want more in-depth instruction?

Arrive early and attend Photizo’s MPS Provider Workshop led by Ken Stewart.

Date: Monday, 8 October, 2012Time: 13.00-17.00Cost: €195.00

Date: 9-10 October, 2012Venue: Twickenham Rugby StadiumHotel: London Marriott TwickenhamMore info at:www.photizogroup.com/europe2012or contact Terri Crowleytcrowley@photizogroup.com+1 859 846 9830 ext. 107 with questions

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TRACK 2

TRACK 1

GENERAL ASSEMBLY

10:45 - 11:25

MPS and Beyond: Defining Success in Services BusinessRobert Palmer, Photizo GroupIn this session, Palmer will discuss tracking the migration from hardware to services; transitioning to a new revenue base and identifying opportunities; and taking advantage of the changing work-force and content explosion. He will also discuss what happens to the channel and aligning the product road map.

10:45 - 11:25

Assessments for the SMB Market. Should You Do Them? Can They Be Done?Dennis Kramer, perform ITAttendees of this session will gain insight into MPS sales methodologies that will help their sales force to be suc-cessful with SMBs. They will learn how MPS engagements for SMBs can be effective, during a time the sales person can afford.

11:30 - 12:10

Achieving Efficient MPS Adoption and Customer TransformationKeith Houghton, transcend 360The presentation outlines the issues faced by the customer as they initially attempted to deploy managed print ser-vice. The reasons behind the issues are outlined and how, by using an external resource, they could identify and over-come the key change blockers.

11:30 - 12:10

The Importance of Mobility in the Future of PrintJared Hansen, BreezyMobility is revolutionizing the workplace (again), and workflows are changing. As businesses move to support greater employee mobility, what must the print industry do to remain relevant? Hansen shares his insight into what forward-looking companies are doing to stay ahead of the mobile curve.

9:00 - 10:30

12:15 - 12:55

EMEA Imaging Market: Here We Are, What Now?Ann Priede and Scott Hornbuckle, Photizo GroupJoin us while we discuss the current state of the imaging market, the trends impacting your business, and your op-portunities of growth.

12:15 - 12:55

MPS as a Cloud-based SaaSSascha Kellert, ezeepA holistic look at disruptive power of the cloud and the software-as-service model on managed print services. An analysis of trends that most other in-dustries have gone through, particularly consumerisation of software, cloudifi-cation and appification and how these can affect the printing industry and the underlying technology that will make these shifts possible.

Agenda Tuesday, 9 October

Keynote: Creating ChampionsSir Clive Woodward OBEDirector of Sports, British Olympic AssociationClive enjoyed a highly successful business career while playing international rugby as an amateur. After retiring as a player, he began his remarkable coaching career. After success at the club level and England U21’s, Clive became the fi rst-ever full-time pro-fessional head coach for England’s rugby team.In 2006, he joined the British Olympic Association and, as director of sport, partners all key stakeholders in British sport in support of its national coaches, athletes, and players to maximize their success for the London Olympics in 2012 and beyond.

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SOLUTIONS SHOWCASE8:00 - 9:00

Registration/Breakfast

12:55 - 14:30

Lunch

10:30 - 10:45

Break

16:00 - 18:00

Photizo’s Transform Events are a hub of activity and opportunity, especially in our solutions showcase where exhibi-tors present the latest services, tech-nology and solutions in managed print services and digital workflow to attend-ees. This year’s solutions showcase includes:

To learn more about exhibiting or spon-soring contact Hannah Smith, hsmith@photizogroup.com, +1 859 846 9830 ext. 117 or visit http://www.photizogroup.com/europe2012/join-our-partners/

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15:15 - 16:00

Risk Management: Lessons from the Energy Services SectorKent Dunn, Vice President of GreenPrint TechnologiesMPS engagements are increasingly characterized by risk. Those who pro-actively identify and manage risk factors will inevitably be better positioned to win ‘good’ business and let ‘bad’ business pass by.

15:15 - 16:00

Exciting session is in the works!

18:00

14:30 - 15:10

Products to Services Transformation in B2B Electronics: Past, Present and FuturePaul Brody, IBMBrody has spent more than 15 years in the electronics industry doing extensive consulting work across supply chain, operations, and business strategy.He currently leads IBM’s global elec-tronics industry services organization.

14:30 - 15:10

Small is Beautiful – MPS for SMB Customers | Marco Castellano, Sistema AziendaMarco Castellano, Sistema AziendaIn this case study you will be introduced to Sistema Azienda followed by reasons for taking the road to MPS. Castellano will also cover MPS success in practice, lessons learned and recommendations to dealers working in the SMB segment.

Reception at Hampton Court PalaceNewField IT and Nuance will host a royal reception at the Hampton Court Palace. Located in the King’s Guard Chamber, attendees will dine and network among a breathtaking display of weaponry dat-ing back to 1699.

TM

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Agenda Wednesday, 10 October

GENERAL ASSEMBLY TRACK 1

11:30 - 12:15

Fight or Flight: Staying Relevant for Tomorrow’s CustomerAnn Priede and Ken Stewart, Photizo GroupJoin us for a discussion on how technol-ogy and consumer trends are impact-ing your business today. You’ll learn what’s hot and what’s not, providing key insights in positioning your business to survive today and thrive tomorrow.

11:30 - 12:15

Exciting session is in the works!

TRACK 2

10:00 - 10:40

10:40 - 11:30

Executive PanelIndustry Leaders Speak OutEdward Crowley, CEO of Photizo Group, will moderate a panel session that will feature executives from industry-leading OEMs. This panel will focus on topics relevant to the future of business and managed print services. Questions will be taken from the audience.

Europe is Transforming ... to What?Edward CrowleyFounder and CEO, Photizo GroupEdward Crowley, Photizo Group’s CEO, will take a look at the future European imaging market: changing channels, changing offerings, and–most importantly – changing customers!

PARTNER WITH PHOTIZO GROUP AS A SPONSOR OR

EXHIBITOR IN4 EASY STEPS:

1. Visit photizogroup.com/europe2012 and download the Sponsor and Exhibitor Guide.

2. Determine your level of participation – there’s options from table top exhibitor to platinum sponsor.

3. Contact Hannah Smith to reserve your package.

4. Complete your contract, select marketing optimization activities and prepare for a successful event.

Terrie Campbell and Darren CassidyExecutive Panelists, Transform 2012 GlobalOrlando, Florida

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13:30 - 14:10

Case Study: Working with Partnerships for Mutual Gain in MPSM2 is the UK’s leading independent managed print and document services company.

14:15 - 14:55

Maximising Benefit in the Maturity ModelStephen Pye, Acert Associates LtdStephen Pye brings his personal perspective and a few lessons learned along the path to enlightenment, spe-cifically around the transform maturity model. This sessions is primarily died at dealers and providers but client-side at-tendees should gain some benefit from insight into supply chain thinking.

15:15 - 15:55

Dealer Panel Discussion

13:30 - 14:10

Business Intelligence: The New Hidden Goldmine!Robert Newry, Newfield ITWhy disparate sources of data in every managed print service provider can be linked to provide important business insight on contract performance.

14:15 - 14:55

Rule Breakers: Getting Customers On-Board with Print RulesOri Eizenberg, PretonPrint rules reduce unnecessary printing and lower printing-related costs, but successfully implementing them is a constant battle. Customers are passion-ate about print, try taking away color printing or a personal printer, you could lose a hand.

15:15 - 15:55

The Next Step – Printer Asset ManagementJames Lothian, CTMSCTMS outlines how printer manage-ment can benefit from utilising enterprise technology asset management solutions. Printer management is often seen as a specific area of responsibility, but adopt-ing joined up thinking to integrate multiple systems and data sources can provide substantial efficiency gains and cost sav-ings for all technology management.

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ROUNDTABLES16:00 - 17:00

Roundtable 1 Roundtable 2 Roundtable 3 Roundtable 4

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