Transforming Public Services

Camden’s Digital Strategy

Theo Blackwell

Cabinet member for Finance and Technology

Policy

£1bn turnover, mainly administered budgets

5000+ Employees

600+ Lines of Business

240+ sites

220,000 population (x2 in daytime)

16k businesses, 4th highest Business Rates

But

Neighbourhoods with high levels of need

30%+ cuts (2012-2018) - £163m

Camden in numbers

Borough becoming more polarised

More 65+, more young families

Major regeneration (KX and HS2)

Rising expectations for public services

Financial challenge and outcomes-based

budgeting

Digital economy

= Need for active policy leadership on Digital

Revolution

Digital Strategy: policy formation

Expectation of 24/7 digital

Focus on outcomes

Last year's budget used as base position Start with the outcomes desiredFocus on customer needs: reduce 'demand

failure' by making systems efficient

Inflation uplifts applied using standardised indicesLook at the activities contributing - how do they

contribute? What is the evidence?

Whole-system approach follows customer

experience through various services and

interventions

Localised pressures funded

Prioritise resources towards achievement of

outcomes backed by supporting evidence base

(e.g. Equality Taskforce)

Focus on early intervention - reduce acute,

complex and costly later inteventions

Little allowance for reality of local cost

increases/decreases

Reduces/eliminates duplication across activities

in services

Helps break cycles of dependency and develop

resiliance

Can lead to duplication and inefficiency over time

Develops cross-organisational knowledge base of

what we're doing, why we're doing it, and what its

achieving

Inculcates culture that continually strives for

process improvements

Input-focussed:

can lead to insufficient focus on

value for money

Outcomes-focussed:

ensuring our investments achieving

our objectives?

Customer focussed:

promoting prevention and reducing

waste

There are a number of advantages over traditional budgeting…

Digital economy

Large

technology-

based firms in

London (source:

GLA, on FDI and

investment)

Most large

employers cluster

in Westminster-

Camden-Islington-

Hackney-Tower

Hamlets-

Southwark

1. Enable transparency and evidence-based

leadership through open data and analytics

2. Enable integrated working and early

intervention by joining up data and common

platforms

3. Deliver citizen-focused services through

citizen account and upskilled workforce

4. Support growth and investment through

better connectivity and fostering digital

skills

Digital Strategy: launched Feb 2014

1. Analytics

• New wave of digital applications and

analytical tools and need for aggregated

data available on demand

• Implementing 70+ interactive dashboards

across the entire Council front and back office

• Open Data platform (Socrata) to enable step

change

2. Early intervention

Integrating services through shared systems,

data sharing and linked data sets

•Camden Residents Index (CRI) which links up

over 1,000,000 records in 16 different council

systems used routinely by safeguarding and

partner agencies.

•integrate the NHS number into council social

care systems

•sharing data with the Camden Clinical

Commissioning Group (CCCG)

3. Citizen-focused services

Camden Website

A customer led website that enables customers to find information or the right self-service option quickly and

easily

Online Transactions

Simple to use e-forms for customers to self-serve on-line quickly and

easily alongside leaner back office processes to help us get it right first

time

Camden Account

A ‘log-in once’ and single account portal for both individuals and

business customers to interact with Camden online.

Integrated Point of Access

One single unified Interface for Right First Time service provision by CSO at

the core of an integrated Customer Access Platform

4. Connectivity

Camden - Superfast postcodesJune 2014

No (1105)

Yes (4927)

Businesses in the

south of the borough

where there is

greater economic

activity are

disadvantaged in

terms of superfast

broadband access

4. Talent

In 2013 only 375 pupils took Computing A-level in London, none in Camden

The future?

• Open Systems Alliance to share code and

build brand across councils

• Data aggregation and open data to deliver

new services

• ID assurance to speed up sharing

• Standardised APIs to deliver

interoperability across public services

• Digital Marketplace to change supplier

behaviours and market dynamics