TRANSFORMING THE HEALTH SC IENCES L IBRARY SERV ICE DESKE X PA N D I N G S E R V I C E S I N A M U LT I -B R A N C H L I B R A RY

BACKGROUND

• Library locations & users

• Merging:– Library Management Systems

(2006-2007)– Interlibrary Loan services

(2014)– Access services and staffing

(2015)

SERVICES OFFERED

• Health Sciences Library:

– Keyed study rooms – iPad checkouts– Headphones, markers

• UA Libraries (Main, Science-Engineering, Fine Arts)

– Individual study rooms– Group study rooms (reservable

online)– Technology lending: laptops,

cameras, projectors, & accessories– 3D Printing

SERVICES OFFERED

• Health Sciences Library:– Keyed quiet study rooms– Group study rooms

(reservable online)– Technology lending:

laptops, cameras, accessories

– 3D Printing

• UA Libraries (Main, Science-Engineering, Fine Arts)

– Individual study rooms– Group study rooms (reservable

online)– Technology lending: laptops,

cameras, projectors, & accessories– 3D Printing

3D PRINTING

• Why expand this service?– Previous users– New opportunities– Direction of 3D printing in general– Encourage greater use– Campus layout

PLANNING• Processes

– Budget & supplies – Ticketing system (LibAnswers)– Queue management 

• Student communication • Staff retraining • Auditing

– Web form / communicating with users

• Policies– Pickup for community

users/Banner?  – Allow for uniqueness of each

site

IMPLEMENTATION• Workflow

– Creation of second queue– Cloud-based document

management• Box Institutional License

– Training staff and students at HSL / differences in tasks

– Internal communication among a larger team• 3d@lib.arizona.edu address

and team mindset

BEST PRACTICES & LESSONS LEARNED• Staff time- shift from day to day operations

to big picture– Evaluating work – can this be done by a

student?– Also changes being able to identify cool

projects• Data

– What data will you need to collect? Who are your stakeholders and what information are they interested in?

– Important to have all data and also individual library data

– Gather user stories from the beginning• Allow for flexibility

WORKSHOPS & CAMPUS ENGAGEMENT

USER STORIESW H AT T O LO O K F O R ?

- Inspiration & appeal- Represent your users

MRI MOUSE CRADLE

PINCH CALIPERS

QUESTIONS?Jessica Calderwood

Jcalderwood@email.arizona.edu

Michelle HallaMichellehalla@email.arizona.edu