Introduction

Dudley Urgent Care Centre

Agile Thinking & Partnership WorkingStephen Kemp

stephen.kemp@imhgroup.net

Location

Estate

UCC

Estate

120 Metres

Barriers

UCC A&E

Physical Obstacles Stakeholder Obstacles

X

Response

istenngage

aluempathise

espectLEVER

LE

VE

R

Solutions

UCC A&E

Streamer

Information Sharing Agreement

Agreeing use of room for obs at

stream

Agreed escalation

plans

Emergency Planning

Trials e.g. Cat C Streaming

Adoption of Trust Polices

Proving Performance

Constant Review

Agreed streaming protocols

Agreed pathways

Effect

43% of total ED Activity

managed by UCC

50% of walk-in Activity

managed by UCC

Qtr 1 2015 Qtr 2 2015 Qtr 3 2015 Qtr 4 2015 Qtr 1 201680.0%82.0%84.0%86.0%88.0%90.0%92.0%94.0%96.0%98.0%

100.0%

94.1% 94.2%91.5%

87.9%90.3%

99.6% 99.0% 98.7%

95.6% 96.4%

% < 4 hours (all)

England Dudley Series3

Complaint Rate0.05%

Staff MixGPs ANPs, PA’s

I&R

Questions