Traveline Conference 2009

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Traveline Conference 2009

Nick IllsleyChairman

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360,000 NaPTAN points132,693 issues resolved

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Tony Ferguson

Memorial collection in aid ofRAF benevolent fund andSt Michael's church, Quarley

Traveline Futures Review

Nick IllsleyChairman

Traveline Conference 25 September 2009

Issues

Review of Traveline set up at last conference Progress made in data chain review Stakeholder desire for change Dealing with the vacuum left by Tony

Background

Traveline was set up in 2000 in a response to Government Challenge

Traveline is a series of partnerships between operators and local government

Traveline is supported centrally by a National Director and Data Co-ordinator

Traveline’s Main Activities are: Data collation and management Call centres, web and other channels for service delivery

What has changed since 2000?

Initially phone-based now e-channels dominate Original organisation determined by existing structures and the

desire to re-use, now economies and efficiencies are sought Limits on data collection and journey planning dictated many

regions, now development of effective services across multi-regions

Data collection set up largely for Traveline, now numerous and diverse uses

Data ownership and IPR not a major issue and no requirement (or desire to share data) now many potential partners

Regional structures have been largely effective, national structures have proved difficult

Many stakeholders have expressed the desire for change but no single, common view of what/how/when etc

Short-term Issues (to 31-3-2010)

Need to clarify the purpose and form that Traveline requires over the medium to long term

Initial discussions with stakeholders have determined that the precise future role for central organisation must follow a wider review

Stakeholders are united in their desire to define the role in the wider context of the travel information landscape

The recent illness and death of the National Director means that interim arrangements require to be put in place until the strategy review has reached at least initial conclusions

Short-term Issues 2

The following interim arrangements are proposed: Peter Stoner to lead with support from CPT and DfT Additional support to be obtained for Peter on a 2 to 3

day a week basis to assist with agreed tasks Candidates approached with experience of the

industry and/or Traveline Support to be sought from the wider Traveline

community in areas such as the call plan and finance The above arrangements to be in place for at least the

rest of 2009 Procured via CPT mechanisms and funded via

INTRASOL

Short-term Issues 3

Full job description for National Director to be based on existing duties plus strategic direction from key stakeholders

Advisory Group agreed on July 15th to set up a strategic review of public transport information services

This review will have a wider remit than Traveline but its conclusions will affect the Director’s remit

The National Database has been endorsed as a good idea and the desire for a National Procurement Strategy has also been expressed

Possibility that this may lead to journey planning and call centre efficiencies but wider considerations may also affect this

First Strategy Group meeting in early October, feed back to Board at October 28th meeting

Short-term Issues 4

Strategy Group: National Governments (DfT Arranging) Bus and Coach Industry (CPT Arranging) Rail Industry (ATOC Arranging) Metropolitan Authorities (PTEG Arranging) Shire Authorities (ATCO/LGA Arranging) Transport for London Others may follow later (air/ferry/road)

Medium-term Issues (to 31-3-2011)

Subject to the outcomes of the short-term issues, it is likely that this would be a period of embedding changes and establishing new organisational changes and operating practices

These could include: National Database EBSR adoption Standards development Procurement Framework Operational Issues New Central Traveline Organisation

Medium-term Issues 2

National Database – the following issues need clarification: Funding – both set-up and running costs Hosting – where and by who, may be linked to funding Management – in-house or contracted out Ownership and Governance – data ownership, IPR and

stakeholder assurance T & Cs – access and usage may be key issue

Medium-term Issues 3

Procurement Strategy: Appears to be support for journey planning simplification Could lead to rationalisation in channel contract

arrangements Call centres more difficult to assess but opportunities for

rationalisation, although multi-service centres exist in many places e.g. PTEs

Affect on Existing Structure For regions and national governments to consider Legal status largely exists at local level so does the

decision making power for change But a range of opportunities exist for the first time

Long-term Issues (from 1-4-2011)

Dependent on the outcomes of the short and medium-term but where agreed changes should have been actioned: National Database? EBSR roll-out largely completed? Journey Planning arrangements? Call Centre Arrangements? Governance Arrangements? Terms and Conditions for Partners? Data Ownership and IPR Arrangements? National Leadership and Administration

Arrangements? IN ALL OF THIS REMEMBER THE CUSTOMER

AND OUR STAKEHOLDERS (OTHERWISE IT IS IN VAIN!)

Next Steps

Interim Arrangements largely in place for rest of 2009 Stakeholder group first meeting 2nd or 8th October Feedback to Board on 28th October and Advisory

Group on 18th November Subject to Agreement Medium and Long-term Action

Plan agreed for post 01-04-2010 New Director and Central Organisation from 01-04-

2010 Communications effort needed to keep all key players

informed and on board! Any questions or comments?

Concordat

Providing representativesReporting on the status of the regionDefining the service to be providedDisabled Discrimination Act policiesMeeting standards

Board

Scotland John Elliot

NE Adrian White

NW

Yorkshire Alan NicholsonWales Graham Walter

WM Martin Hancock

EM John Marshall Rotating

EA Ian Gray Stephen Wickers

SW Alan Sibley

SE John Sykes Brian DruryLondon Ian Henderson

Coach Martyn Lewis

Rail

Ist pref Operator Ist pref Authority 2nd pref Operator 2nd Pref Authority

Andrew Varley

Bob RackleyAlan Kreppel

Charles Soutar

Roy Jeffries

Tayo Oseni

Teypal Singh

Traveline Conference 2009

Nick IllsleyChairman

Slides will be available on www.slideshare.net more details will be sent in an email after the conference