Project Manager/QA Head having 12 years’ experience, B. Tech (ECE)

Trilochan Mishra Project Manager Mobile: - +91-9900609875Bristlecone India Pvt Ltd. (In CISCO ODC), Bangalore Email: - trilomis@gmail.com

IT Release Management, Test Management, Escalation Management IT Security Management Service Delivery Data Centre Operations Server Migration etc.

PMP, SFC, 6Sigma Yellow Belt, Cisco Security Ninja Certification with nearly 12 years of rich experience in end-to-end management of IT Project Management, IT Operations, Service Delivery and IT Infrastructure Support

KEY SKILLS

Project ManagementService DeliveryRemote Infrastructure Management Escalation Management24x7 Operational SupportData center ManagementTest ManagementProject Release ManagementBuild ManagementQuarterly Budget ManagementVendor ManagementProduction SupportRisk ManagementChange ManagementProblem & Incident ManagementPre-SalesPMO Activity

PROFILE SUMMARY

Strong exposure in designing & implementing IT Infrastructure with proven track record of successful operations management and service delivery, Pre-Sales, PMO activities.

Comprehensive understanding of Project Management Lifecycle based on Waterfall, V-Model & Agile Methodology with accountability of driving complete operations & architecture of new projects

Successfully achieved multiple certifications such as: Scrum Fundamental Certification (SFC), Six Sigma Yellow Belt, Cisco Security Ninja White Belt, Alcatel Certified System Expert etc.

Expertise in Business Continuity and Disaster Recovery planning; skilled in building & implementation of IT Management Process.

Rich technical background in Data Center Operations, Server Migrations, Cisco Call Manager, Cisco Voice Mail Server, Cisco IP Phone clients, Cisco ITPA for SAP, Alcatel Contact Center Exchange, Switches, telecom protocols, Android App testing etc.

Proficient in managing Server Operation Center 24/7, utilizing latest technology such as VMware, Exchange Server 2003/2007, Storage EMC/Dell, Provisioning, Windows Server 2003/2008/2012, Active Directory, Group Policy, SQL Server2005/2010.

Team player with effective communication, analytical, problem solving and interpersonal skills

CORE COMPETENCIES

Serving as Single Point of Accountability for Quality Management and setting up Infrastructure Operations Centre (IOC); Implementing infrastructure operations policies, processes & procedures including communication with business partners & stakeholders

Monitor the security of critical systems (e.g., e-mail servers, database servers, web servers, IP Phones, Voice Mail Servers, Contact Center Exchanges etc.) and changes to highly sensitive computer security controls to ensure appropriate system administrative actions, investigate and report on noted irregularities.

Process in-depth knowledge in VoIP signaling Protocols – SIP, MEGACO, ISDN, SS7, LTE, SIP Hard Phones, Telecom switches, Contact Centre Exchange, Messaging domain and SAP Testing domain.

Conduct Server and Client vulnerability assessments using tools to evaluate attack vectors, identify system vulnerabilities and develop remediation plans and security procedures.

Project Manager/QA Head having 12 years’ experience, B. Tech (ECE)

Conducted the Test Management activities for SAP HANA, BASIS, BW Test activities for Cisco ITPA project. Investigate potential or actual security violations or incidents in an effort to identify issues and areas that require new security measures or policy changes.

Planned the Project delivery activities with the Product stake holders in Agile Committee discussions. Preparing the Test Strategy, Test Plan as per the SOW to maintain the quality standard high. Developing Information Security processes and procedures; laying down policies and guidelines to ensure

information security of production environment Preparing weekly technical Burn Down Chart/ dashboard on status of present deliverable & upcoming

deliverables of projects; ensuring that all project deliverables are on track and mitigating issues, if any. Managing business operations involving business process & solution design; monitoring monthly metrics and

KPIs; developing & monitoring escalation processes as per set SLA; ensuring 24 /7 availability of production environment

Troubleshooting network issues and providing helpdesk support to the client. Undertaking governance & control of quality of services, with accountability of Incident Management, Change

Management, Problem Management, Performance Management and IT Service Continuity Managing teams including recruitment, supervision, development, evaluation and disciplinary actions;

organizing technical trainings or internal resources; holding monthly meetings with team members, to resolve their area of concern

CERTIFICATIONS

Achieved Six Sigma Yellow Belt Certification.

Achieved Agile Scrum Fundamental Certification Credentials (SFC).

Achieved Cisco Security Ninja White Belt.

PMP Training Completion Certificate

Overseas Assignments’

Alcatel-Lucent, Brest, France:

CISCO, Seattle, WA, USA

Education

2003 B.Tech (ECE) from BPUT, Orissa, India

IT Skills

Project Manager/QA Head having 12 years’ experience, B. Tech (ECE)

Operating System Unix, Linux, Windows

Key Competency LTE, VoLTE, SIP, GSM, IMS, H.323, Mobile IP, SKINNY, TCP, MEGACO/H.248, ATM, SS7, CSTA,

ISDN, DHCP

Tools Rally, CDETS, QDETS, TIMS, JIRA, Polytest, Test Director, Test-Link

Servers Known CISCO Call Manager ( 5.0, 6.0, 7.0, 8.0, 9.0 ), Cisco Unity (5.0, 7.0, 8.0), Cisco Unity Connection

(7.x, 8.x, 9.x),

Avaya Call Manager (3.0, 4.0, 5.x.x, 6.x.x), Alcatel Omini Vista (4400)

Professional Profile

Employer 1: Bristlecone India Pvt. Ltd. (In CISCO ODC)

Responsibility: Project Manager (PMO) in SAP practices. For Cisco ITPA Project

Date of Employment: Jan-2014 to Till Date

Freelancing: Azorar

Responsibility: Cloud Softphone APP - Testing & QA

Duration:: Aug-2013 to Dec 2013

Employer 2: Aricent Group Pvt. Ltd. (In CISCO ODC)

Responsibility: Assistant Manager - Testing & QA for Cisco Unity Connection (Enterprise Solution

for Cisco Voice Mail Product)

Date of Employment: Nov-2010 to July 2013

Employer 3: Polycom Technology India Private Limited

Responsibility: Team Lead for Avaya & Cisco IP Conference Phone Product

Date of Employment: Aug-2008 to Nov-2010

Employer 4: Persistent Systems Limited

Project Manager/QA Head having 12 years’ experience, B. Tech (ECE)

Responsibility: Module Lead for Sprint’s LM4GEE (Location Manager 4th Generation Emergency

Edition)

Date of Employment: Dec-2007 to July-2008

Employer 5: Alcatel-Lucent India Pvt. Ltd.

Responsibility: Software Engineer for Alcatel’s 4400 Omini PBX & Contact Centre Exchange

Date of Employment: Oct-2005 to Dec-2007

Employer 6: Proximo

Responsibility: Software Test Engineer for SIP & MEGACO Testing.

Date of Employment: Jul-2003 to Oct-2005

Personal Details:

Name Trilochan Mishra

Date Of Birth 25.05.1980

Sex Male

Passport No Z3007623

Visa B1/B2 valid till Feb 2021

Date: Thanks,

Place: Trilochan Mishra