tris lumley's slides from civic tech toronto hacknight, feb 21 2017
TRANSCRIPT
vTHEMATIC DIGITAL FUNDS & CIVIC TECHCivic Tech Toronto, February 2017
Tris Lumley, Director of Innovation & Development, NPC @trisml
What can we learn from civic tech about investing in tech in thematic areas of social sector?
JUSTICE DATA LAB: 4 +VE TO 1 –VE RESULTS
http://www.thinknpc.org/our-work/projects/data-labs/
28 +ve results7 -ve results
DO NO HARM!
5
THE DIGITAL SPECTRUM
• Access & inclusion
• Skills (service users)
• Skills (organisations)
• Projects & products
• Transformation
• Sector transformation(built on user-centred design)
• Convenience and choice• Connectivity• Access to information• Access to services
Individuals
• External communication• Efficiency of internal processes• Connection to clients and stakeholders• Information and business analytics
Organisations
• Integrated services• Pooling resources• Transformative scale• Collective efficiencies
Sectors
6
Information
A local food bank advertises
its services
Identification
A GP refers a person in crisis to the food bank
Advice
The food bank learns that the
person is experiencing
rent arrears due to benefit
sanctions and connects the
person to their local advice
bureau
Solution
Now aware of what has led to these sanctions,
the person approaches their local
authority to resolve the
issue
Ongoing support
An employment
social enterprise
helps to find the person
sustainable work to avoid crisis in the
future
FOCUSING ON THE USERMapping user journeys
7
Ongoing supportSolution
Food bank GP Advice bureau Local authority Employment social
enterprise
FOCUSING ON THE USERPrioritising tech opportunities
Identification AdviceInformation Identification AdviceInformation
CAN WE SHIFT THE POWER DYNAMICS?
Org
Funders & Investors
Customers & Service Users
TOWARDS A MARKET FOR IMPACT
Org
Funders & Investors
Customers & Service Users
User Voice Market-basedapproaches
Collaborationvehicles
Invest, Adapt, Innovate
Invest in promising solutions Adapt existing solutions Innovate in gaps
User-centred User journey mapping Tech landscape mapping Priorities for tech to transform
Sector focusNetwork of social organisations Collaborative governance Open source
Pooled fundPhilanthropists & Foundations Businesses & Government Social investors
Focused funds for digital transformationDIGITAL FUNDS
What can we learn from civic tech about investing in tech in thematic areas of social sector?
