TROUBLESHOOTING ELECTRONIC RESOURCES

WITH ILL DATA

Beth AshmoreMetadata LibrarianSamford University Library

HOW MANY TIMES HAS THIS HAPPENED TO YOU?

HOW CAN INTERLIBRARY LOAN DATA HELP?

“ILL Cancellations: the indicator species of the library . . . a species whose presence, absence, or relative well-being in a given environment is indicative of the health of its ecosystem as a whole”

- Karen Janke, 2007 OCLC ILLiad International Meeting

EMAIL NOTIFICATION FROM ILL

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TESTING ACCESS PATHS

•Test journal/book title access via library catalog

•Test book/article/chapter title access via library discovery layer

•Test book/article/chapter title access via Google Scholar

WHAT KINDS OF PROBLEMS WERE IDENTIFIED?

Three core problems:

• Data are incomplete or inaccurate.

• Bibliographic metadata and holdings data are not synchronized.

• Libraries receive data in multiple formats.

DATE INCONSISTENCIES BETWEEN SOURCE AND

TARGET

Problem: Data are incomplete or inaccurate

Source Date:December 2007dddd-dd

Link Resolver Date:January 1, 2007dddd-dd-dd

Date passed: 2007

Target Date:January 1, 2007dddd-dd-dd

Date passed: January 1, 2007

Article not found because no such

article/page number exists in the January 2007

issue.

CORRECT METADATA SEARCHED INCORRECTLY

Problem: Data are incomplete or inaccurate

Source Enumeration:Issue 2

Link Resolver Enumeration:Issue 2

Enumeration passed:Issue 2

Target Enumeration:v. 2

Enumeration passed:Issue 2 Article not found

because no such volume exists for this journal and the search fails.

GOOGLE SCHOLARProblem: Bibliographic metadata and holdings data are not synchronized

?

GOOGLE SCHOLARProblem: Bibliographic metadata and holdings data are not synchronized

?

GOOGLE SCHOLARProblem: Bibliographic metadata and holdings data are not synchronized

?

GOOGLE SCHOLARProblem: Bibliographic metadata and holdings data are not synchronized

?

BURIED OPEN ACCESS LINKING AND INEFFECTIVE

RESOLUTION

Problem: Libraries receive data in multiple formats

BURIED OPEN ACCESS LINKING AND INEFFECTIVE

RESOLUTION

Problem: Libraries receive data in multiple formats

BURIED OPEN ACCESS LINKING AND INEFFECTIVE

RESOLUTION

Problem: Libraries receive data in multiple formats

BURIED OPEN ACCESS LINKING AND INEFFECTIVE

RESOLUTION

Problem: Libraries receive data in multiple formats

BURIED OPEN ACCESS LINKING AND INEFFECTIVE

RESOLUTION

Problem: Libraries receive data in multiple formats

WHAT’S THE WORKFLOW?• Email

ineffective• ILLiad provide

more data

WHAT’S THE WORKFLOW?• Email

ineffective• ILLiad provide

more data

WHERE ELSE CAN THE DATA TAKE US?

• Library instruction/outreach

• More partnership with ILL

• Interface design

• New ideas about handling open access and print holdings

• Great training for knowledgebases and link resolvers

REFERENCES Ashmore, B., Allee , E. and Wood, R. (2015) Identifying and Troubleshooting Link-Resolution Issues with ILL Data, Serials Review, 41:1, 23-29, DOI: 10.1080/00987913.2014.1001506

Kemperman, S. S., Brembeck, B., Brown, E. W., de Lange-van Oosten, A., Fons, T., Giffi, C., Levin, N., Morrison, A., Ruschoff, C., Silvis, G. A., & White, J. (2014). Success strategies for electronic content discovery and access: A cross-industry white paper. Dublin, OH: OCLC. Retrieved from http://www.oclc.org/content/dam/oclc/reports/data-quality/215233-SuccessStrategies.pdf

Janke, K. L. (2007, March). The $64,000 question answered: Why do patrons place ILL requests for items that the library already owns? Paper presented at the OCLC ILLiad International Meeting, Virginia Beach, VA. Retrieved from https://scholarworks.iupui.edu/handle/1805/901?show=full

QUESTIONS? Beth Ashmorebeashmor@samford.edu