true north thinking - perception of value
TRANSCRIPT
Perception of ValueIntroduction
Perception of ValueLearning to See
Marek Piatkowski – January 2016
Perception of ValueIntroduction
What is Value? A measurement of the worth of a
product, or service, by a customer based on it’s usefulness and satisfying a customer need
Adding Value - an activity, process or operation that changes the product from one form to another in order to get closer to the Customer specification
It is something that the Customer is willing to buy and pay for
Perception of ValueIntroduction
Question # 1: What are you selling?
Product? Service?
Perception of ValueIntroduction
Question # 3: Is your Customer willing to pay for your Product?
Basic Principles of Business
What is your Customer's Perception of Value?
Value
Perception of ValueIntroduction
Perception of Value
Perception of ValueIntroduction
Perception of Value
Perception of ValueIntroduction
Focus on Value
Focus on value-add activities For each step we need to be sure that it is adding value from the
customer’s perspective Many steps in a production or a service process add no value and
most time in a process is spent with nothing happening at all: People are waiting for work Finished Goods are sitting in a warehouse for a long time Waiting for raw materials or purchased parts Waiting for information / instructions Waiting for machine time
Getting everyone to understand and focus on value is key to good process design.
Perception of ValueIntroduction
What is TPS?
TPS is a systematic methodology for implementing rapid process changes and improvements by elimination of waste
Best accomplished with flexibility in mind, continuous improvement thinking, team-oriented and cross-trained people.
Improvement is always possible and necessary. Continuously improve every aspect of the system through Kaizen. Any existing process can be improved - no ifs, buts or maybes
TPS is "lean“because it uses less of everything compared with a traditional "mass" production system
Perception of ValueIntroduction
Changing the World. One Kaizen at a timeThis presentation is an intellectual property of True North Thinking.
No parts of this document can be copied or reproducedwithout written permission from:
Marek PiatkowskiTrue North Thinking
iPhone: 416-235-2631Cell: 248-207-0416
[email protected]://www.truenorththinking.ca