truphone for banking - lucidus capital case study
DESCRIPTION
Lucidus Capital experienced substantial delays with other mobile recording platforms. It often took up to 40 seconds to connect a call and signal frequently dropped too - but Truphone was able to supply a more effective solution which improved productivity and drove down costs. Find out more at truphone.com Twitter: twitter.com/Truphone Facebook: facebook.com/TruphoneTRANSCRIPT
Truphone benefits
- Global BundlesLucidus Capital’s traders travel to Europe and the US regularly, so Truphone’s global bundles, which cover users internationally, were invaluable. Truphone also improved call quality and reduced roaming costs significantly.
- Global productivity Lucidus Capital’s traders always need eyes on the market, even when they’re travelling. Truphone provides a stable data service together with seamless mobile recording, so traders always have access to the data they need.
- Cost savingsBefore Truphone, Lucidus Capital’s US employees suffered excessive roaming rates. As Truphone charges local rates within the Truphone Zone, Lucidus Capital saw an 84% bill reduction.
- Great service“Porting over was seamless,” says Lucidus Capital CTO, Sheriff Ojugbele. “Our Account Manager has been great. He made it really simple.” Sheriff also enjoys Truphone’s 24/7 global support and a dedicated Service Delivery Manager.
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“The fact that we are able to record with Truphone is great, the fact that we are also able to get reliable data connection is brilliant.”Sheriff Ojubele, Chief Technology Officer www.luciduscapital.com
Lucidus Capital Partners LLP is an investment manager specialising in long/short corporate credit. Established in 2009 and with offices in London’s Mayfair and New York’s Times Square, Lucidus Capital uses Truphone Mobile Recording to facilitate seamless compliance without delays.
Lucidus Capital business challengeLucidus Capital experienced substantial delays with other mobile recording platforms. It often took up to 40 seconds to connect a call and signal frequently dropped too. These problems were exacerbated by unreliable data services when users travelled abroad, which led to discontent as access to market information is vital for traders. This forced Lucidus Capital’s CTO, Sheriff Ojugbele, to look for a new provider that could facilitate improved international compliance.
The Truphone solutionTruphone Mobile Recording, which records calls and SMS messages without delays, solved Lucidus Capital’s problems quickly and efficiently. Truphone also delivered global connectivity and a reliably excellent data service, meaning Lucidus Capital profited from greater productivity and fewer delays. Before Truphone, Lucidus Captial suffered excessive roaming rates, but Truphone’s global bundles provided greater visibility of costs and preferential rates.
Lucidus Capital Partners LLPTruphone Mobile Recording helps keep Lucidus Capital compliant
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