tsb portfolio & policy subcommittee - washington port sub pres final 2015-02-11.pdfpositioning...
TRANSCRIPT
![Page 1: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/1.jpg)
Positioning Washington for the Future
F e b r u a r y 1 1 , 2 0 1 5
TSB Port fo l io & Pol icy Subcommit tee
![Page 2: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/2.jpg)
TSB Subcommittee
• Welcome
• Modernization Opportunities
• Projects:• Business & Tech Modernization• Central Issuance• Prorate Fuel Tax
• TSB Retrospective
• Legislative Agenda
• Public Comment
Agenda
![Page 3: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/3.jpg)
Portfolio Sub-Committee Context
Strategy• Feedback• Early input• Ongoing interaction• Potential intervention
Operations• Forcing function• Engagement• Ask the hard questions
![Page 4: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/4.jpg)
Citizen-facing Gov Operations
Humans
U B I
E-Gov
Humans
U B I
E-Gov
Eligibi l ity
Unified View Between Biz & Gov
Personal Gov
Modernization
![Page 5: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/5.jpg)
I.T.’s Transparent: Project Dashboard
Total Projects Reported on the IT Dashboard 19 Level 3 Projects (7 Proposed Level 3 Projects)
31 Level 2 Projects (7 Proposed Level 2 projects)
![Page 6: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/6.jpg)
Citizen-facing Gov OperationsModernization
Humans
U B I
E-Gov
Humans
U B I
E-Gov
DSHS ERM/ESAR
OCIOWABoSDOL
Business & Tech ModernizationCentralized Issuance SystemProrate & Fuel Tax System Replacement
![Page 7: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/7.jpg)
TSB Subcommittee
• Welcome
• Modernization Opportunities
• Projects:• Business & Tech Modernization• Central Issuance• Prorate Fuel Tax
• TSB Retrospective
• Legislative Agenda
• Public Comment
Agenda
![Page 8: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/8.jpg)
Fuel Tax
Vehicles Drivers
Revenue Professionals
Biz and Tech Modernization
CanadaOregonOther
States
Trucking Companies
Central Issuance Systems
Drivers Enhanced ID
![Page 9: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/9.jpg)
February 2015
![Page 10: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/10.jpg)
February 2015What does DOL do?
Our MissionWith a strong commitment to great service, we advance public safety and consumer protection through licensing, regulation and education, and we collect revenue that supports our state’s transportation system.
8/17/2016 10
![Page 11: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/11.jpg)
February 2015What does DOL do?
• Provide information to law enforcement• License and regulate drivers• Register vehicles and vessels• Manage over 44 professional and business licensing programs• Collect state revenue
8/17/2016 11
![Page 12: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/12.jpg)
February 2015Business Need
What problem are we trying to solve?
Legacy systems and applications that are obsolete, difficult to modify and in danger of failing
8/17/2016 12
![Page 13: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/13.jpg)
February 2015Business Objectives
How we are solving this problem:
Implement agency-wide initiatives to modernize our business processes and technologies
8/17/2016 13
![Page 14: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/14.jpg)
February 2015Overview of the 3 Major Initiatives
• Business & Technology Modernization (BTM)
• Prorate & Fuel Tax (PRFT)
• Central Issuance System (CIS)
8/17/2016 14
![Page 15: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/15.jpg)
February 2015Schedule
158/17/2016
![Page 16: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/16.jpg)
February 2015Key Risks
• Three major initiatives at one time• Resource capacity – skill set• State and Federal law/regulation changes• Scope Creep• Business Partners not buying into the modernization effort
8/17/2016 16
![Page 17: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/17.jpg)
February 2015Risk Mitigation & Management
• Governance• Communication• Organizational Change Management• Successful COTS Vendor/ Proven Solution• Stakeholder Engagement• External Quality Assurance• OCIO Oversight
8/17/2016 17
![Page 18: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/18.jpg)
February 2015Governance
8/17/2016 18
DOL has developed a standardized governance process to manage significant agency projects and initiatives.
![Page 19: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/19.jpg)
February 2015Communication
8/17/2016 19
Communicate, Communicate, Communicate
![Page 20: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/20.jpg)
February 2015Organizational Change Management
Kindra Benavidez, MAKB & Associates, LLC
8/17/2016 20
![Page 21: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/21.jpg)
February 2015Organizational Change Management
8/17/2016 21
Change ReadinessOCM Plan
Readiness Assessments
Staff / Stakeholder Engagement
Training / Knowledge
Transfer
Communications
![Page 22: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/22.jpg)
February 2015Successful DMV COTS Vendor
Failed Project in last 7 years (contract termination)
Project in trouble/contract dispute/significant delays
State assumed s/w development or maintenance from vendor
Custom Development project underway/New solution(higher risk)
Work in progress: not all modernization initiatives are listed – limited data available
Successful Implementation
Implementation on track
Implemented Vehicles but Drivers on hold
Some components reported operational
Just cancel-led
Just cancel-led
3rd Party review of software
![Page 23: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/23.jpg)
February 2015External Quality Assurance
8/17/2016 23
•CASEAssociates
Incorporated
Strategies for ImprovingBusiness and System Processes
Through Expert Process Improvement,Project Management, and Quality Assurance Services
David SharonCEO and Principal Consultant
![Page 24: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/24.jpg)
February 2015Stakeholder Engagement
• County Auditors• Sub-Agents• Other Government Agencies
8/17/2016 24
![Page 25: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/25.jpg)
February 2015
25
• Single System Replacement – Custom Build Solution• Identify “all” business requirements with precise detail
Historical Approach
![Page 26: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/26.jpg)
February 2015
26
• Single System Replacement – Custom Build Solution• Identify “all” business requirements with precise detail
Historical Approach
![Page 27: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/27.jpg)
February 2015
27
• Single System Replacement – Custom Build Solution• Identify “all” business requirements with precise detail
Historical Approach
![Page 28: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/28.jpg)
February 2015Legacy DMV Screen
8/17/2016 28
![Page 29: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/29.jpg)
February 2015News Report
King 5 Report
8/17/2016 29
![Page 30: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/30.jpg)
February 2015
30
• “Enterprise” (all-inclusive) System Replacement –Commercial-off-the-Shelf (COTS) Solution
• Generalized business requirements with high level detail
Enterprise Approach
![Page 31: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/31.jpg)
February 2015New DMV System Mockup
8/17/2016 31
![Page 32: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/32.jpg)
February 2015New DMV System Mockup
8/17/2016 32
![Page 33: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/33.jpg)
February 2015New DMV System Mockup
8/17/2016 33
![Page 34: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/34.jpg)
February 2015New DMV System Mockup
8/17/2016 34
![Page 35: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/35.jpg)
February 2015New DMV System Mockup
8/17/2016 35
![Page 36: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/36.jpg)
February 2015Modernization Contracts
• BTM: contract signed 1/15/2015
• PRFT: contract signed 9/17/2014
• CIS: contract signed 1/13/2015
8/17/2016 36
![Page 37: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/37.jpg)
February 20152015-17 Biennial Budget Request
37
• BTM: $27,400,000
• PRFT: $7,500,000
• CIS: $5,500,000
8/17/2016
![Page 38: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/38.jpg)
February 2015
Questions?
8/17/2016 38
![Page 39: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/39.jpg)
TSB Subcommittee
• Welcome
• Modernization Opportunities
• Projects:• Business & Tech Modernization• Central Issuance• Prorate Fuel Tax
• TSB Retrospective
• Legislative Agenda
• Public Comment
Agenda
![Page 40: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/40.jpg)
TSB Subcommittee
• Welcome
• Modernization Opportunities
• Projects:• Business & Tech Modernization• Central Issuance• Prorate Fuel Tax
• TSB Retrospective
• Legislative Agenda
• Public Comment
Agenda
![Page 41: TSB Portfolio & Policy Subcommittee - Washington Port Sub pres final 2015-02-11.pdfPositioning Washington for the Future . February 11, 2015. TSB Portfolio & Policy Subcommittee](https://reader033.vdocument.in/reader033/viewer/2022043021/5f3d69c1a996087e420db887/html5/thumbnails/41.jpg)
TSB Subcommittee
• Welcome
• Modernization Opportunities
• Projects:• Business & Tech Modernization• Central Issuance• Prorate Fuel Tax
• TSB Retrospective
• Legislative Agenda
• Public Comment
Agenda