TSRI, a Wicresoft Company Overview

By:

Lee NidetzExecutive Vice President

Wicresoft and TSRI Highlights

• Founded: August 1991• Wicresoft Acquires TSRI 4Q2010• Corporate Headquarters: Seattle, Washington

• Utilities, High-Tech, LTE / WiMAX, Satellite, Cable & Broadband, VoIP, Wireline, Wireless, Hardware and Software Vendors

• 11 Operation Centers: North America, China, Japan, EMEA & APAC

• ISO 9001:2000; ISO 27001; CMM14; COPC; 6-Sigma

• Contract Staffing; Project Management and Consulting; Training Services; BPO / ITO;

Offshore Development; Infrastructure Optimization

• Sales: $120M• Employees: 3,500

Corporate

Sectors

Global Delivery

Services

Facts

Our Mission Is To Deliver World-Class Solutions To Help Companies Achieve Operational Excellence

TSRI’s Consultants Offer Advanced Skills

With The Latest Technology. We help Clients Successfully Integrate Business &

Technology Objectives

We Deliver The Right Consultants and Teams To Help Our Clients Fulfill Their Strategic Business Objectives

TSRI’s Consultants Have Mastered Processes and Technology Within the Utility and Telecom Sectors. We Ensure That Our

Consultants Can Deliver The ‘Right’ Approach.cG

MP

Com

plia

nce

Operational Excellence Capabilities

Peo

ple

Pro

cess

es

Tech

nolo

gy

Outsourcing Excellence

How TSRI Serves You

• Solutions– Contract Staffing: Technical Subject Matter Experts– Consulting: BPO, IT Technology & Business Performance Management– IT Outsourcing: Staffing, Software Development & Testing– IT Infrastructure: Data Center Hosting, Security, Server & Network Support

• Benefits

- TSQM™ Services Methodology

- Full-Value Service

- Deep Telecom & Electric Utility Domain Expertise to Complete Each Project as Required

- Ready-to-Work Consultants

- Focused Recruiting Team to Provide a Ready to Interview Qualified Resource

- Timely Return on Investment

We’ll find the right person for the job.

Technical Screening Quality Management (TSQM™)

No Job Boards: We select candidates from our pre-screened internal database of 70,000 SMEs.

Structured Interviews: We focus on the strategic value of your actual requirements.

97% Acceptance Rate: Ensures you get the most qualified candidate.

Telecom Disciplines Served Network Operations Engineering RF Engineering OSS/BSS/CRM Information Technology Business Process Outsourcing and Management Software Quality Assurance Testing Services Finance Revenue Assurance/Telco Cost Management Wholesale Services/Access Billing Regulatory Marketing and Product Management Customer Care Training

OSS SystemsService Assurance

Service Quality Management Subscriber/Customer Experience Management End to End QoS

Network Management Fault Management Performance Management Network Inventory Management Trouble Ticketing Management OSS Integration

Service Provisioning Service Activation Service Order Management Service Provisioning (Including Workflow) Device Management

BSS Systems

Billing Convergent Charging

and Business Support

Charging

Mediation

Wholesale (Interconnect, Wholesale)

Revenue Assurance

Customer Care and CRM Systems

Customer Operations (CIS):• Billing, Call Center• Rates and Regulations• Meter Reading

& Maintenance (AMR, AMI) • System Operations• Asset Management Systems• Meter Data Management Systems

Transmission and Distribution: • Engineering• IT• Outage Management Systems

Information Technology: • Projects• Telecommunications

Supply: • Contractual Relationships

Real Time Systems: • SCADA, IT

Revenue Assurance: • Fraud and Theft

Regulatory: • State PUC’s

Marketing: • Demand Response Systems

Training: • Curriculum Development• Classroom Delivery• Web Based Training• Computer Based Training

Electric Utility Disciplines Served

TSRI Supports The Latest Technologies

LTE

UMTS/HSPA

GSM

CDMA/CDMA2000

WiMAX

Fixed Mobile Convergence

IPTV

Metro Ethernet Networking

Optical Networking

Cable Telephony

VoIP Infrastructure

Data Networking

IMS

WCDMA

3G/4G Networks

Mobile Wallet (NFC)

TDMA

GIS

SMART GRID

GIS Disciplines Served

• Geo-Spatial Analysts• GNSS• Location Based Services• Spatial Data Infrastructure• Remote Sensing• 3D• LiDAR• Geo-Intelligence Experts• GIS Analysts• GIS Developers• GIS Project Managers• GIS Solutions Architects

• GIS Specialists• GIS Web Application

Developers• Geo-Spatial Research

Analysts• Geo-Spatial Developers• Business Intelligence Analysts• GIS Mappers• Network Analysts• GPS• Navigation Engineers• Geo-Database Experts

Curriculum Development

Seasoned Training Developers for instructor led, self-paced, computer based and web enabled curriculums.

Long term in-house leadership and management staff with Master Level degrees and Instructional Design certifications.

TSRI conducts job study interviews to document key activities essential to successful curriculum development and training.

Ability to develop or revamp single courses or entire modular curriculums.

Training Services

Multi-Disciplinary Training Delivery

Experienced training resources to suit any training delivery method.

TSRI supports traditional classroom delivery, computer based and web enabled remote desktop delivery methods.

No two businesses are the same - TSRI supports many hybrid approaches which meet the business needs of our client.

Training Services

Knowledge Transfer Support and Documentation

TSRI has staffing resources with exceptional experience developing methods & procedures, practice cases, business rules, process mapping, custom Job Aids and a host of knowledge retention support materials.

Training Services

Process Mapping & Best Practices Assessments

Conduct process audits to detect deficiencies that lead to increased potential risk and inaccuracies.

Apply objective third party best practices assessments to existing processes then develop long and short term strategies for improvement.

Training Services

Learning Support System

Training Services

Professional Services Focused On Value Delivery

Quantifiable – Measurable – Results

Telecom and UtilityIndustry Domain

Experience

Highly Skilled Technical Talent

Deep Sourcing & Recruiting Knowledge

Unique Benefits From TSRI

Add Real Value to Our Clients

Sharing Your Risks

AligningWith Your Business

Continually Innovating

• TSRI Shares Your Project Risk• Guaranteed Service Levels And The

Reduction Of Operational Incidents• Leverage Experience And Minimize Staffing

Turnover Impact

• Improved Access To Experienced Telecom & Electric Utility Resources

• Continuous Improvements With The Latest Advanced Technologies

• On Demand Talent Pool

• Flex Our Services For Instant Access To U.S. Market Talent

• Accelerate Your Market Presence• Alignment Of Our Mutual Business Objectives

Our Managed Service offering includes commitments to add value to your business which are underlined by strong contractual commitments

Risk

• Qualified Consultants• Telecom Experience

Alig

nmen

t

• Mutual Business Alignment• Benefit Collaboration

Innovations

• Quality Screening• Service Excellence

Thank You!

Please visit our website at www.tsrisolutions.com

email: Lee Nidetzlnidetz@tsrisolutions.com

Office:847-272-2940

Cell: 847-363-3679