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t t s k n o w l e d g e m a t t e r s . www.tt-s .com

Turn knowledge into workplace

performance – tt performance suite


Contents

Overview .......................................... 3

Content Factory ............................. 8

Performance Support ............... 15

Highlights ...................................... 20

Contact .......................................... 24


tt performance suite

Overview

tt performance suite | Overview | Content Factory I Performance Support I Highl ights

t t s k n o w l e d g e m a t t e r s .

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www.tt-s .com

All those things your employees need to

know – and all those skills they require to

successfully perform their work duties –

are changing at an astonishingly fast pace.

This means that they continually have to

learn just to keep up. But help is at hand in

the form of tt performance suite, allowing

you to optimally support them every step

of the way. After all, our software package

comes equipped with tools for the

key actions in terms of holistic employee

qualification which are so crucial to

corporate skills acquisition programs:

• formal learning within the framework of

traditional training, e-learning or courses,

along with

• application-oriented or on-the-job

learning at precisely the moment when

a problem or knowledge gap arises –

i.e. at the „moment of need“.

Hit the nail on the head

By adopting a combination of formal and

application-oriented training opportunities,

you can radically improve the efficiency

and flexibility of your business‘s employee

qualification measures by gearing them

specifically toward your employees‘

respective current level of knowledge.

This means that every employee just has

to know what they actually need and only

when they actually need it. tt performance

suite allows you to provide employees

with knowledge that is precisely tailored

to suit their needs, in a quick, simple and

cost-effective manner.

The full program

Communicate the necessity

Change Management

Communicate process understanding

Basic knowledge

Implementation support

Procedural knowledge

Information events,presence training,

web-based training,virtual classroom

Step-by-stepinstructions, input helps,

quick reference cards,documentation, coaching

Form

al L

earn

ing

Perf

orm

ance

Supp

ort

Formal Learning and Performance Support



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Do you want

• to convey basic know-how and build

on this knowledge?

• to train your employees not just locally

but worldwide?

• to document your processes for training,

optimization and compliance purposes?

• to create learning content and hold

formal training sessions?

• to offer your employees solutions to

problems directly at their workstation

at precisely the “moment of need”?

• to ensure that your employees are able

to perform routine – and exceptional –

tasks error-free at all times?

• to manage knowledge centrally, but make

it available in a decentralized manner?

• to make expert knowledge available

to all, without having to commit your

experts to long-term training activities?

You need

• state-of-the-art authoring tools for the

creation and management of learning

and knowledge units

• high-performance software that is

capable of delivering crucial information

to your employees (directly to their

workstation when necessary) right at the

moment when it’s actually required

What you get

A super-efficient software package:

tt performance suite comes with user-

friendly, highly intuitive authoring tools

that make light work of creating learning

content of impeccable quality. But that’s

not all: It also supports a huge range of

formats such as click helps or web-based

training. The resulting documents are

not only available to users centrally via

a Learning Content Management System,

but also decentralized and accessible at

all times during the work process in the

form of Performance Support. The two

components of tt performance suite,

tt knowledge force and tt guide, make

this possible.

The transfer of knowledge in all its variations

Distribution

UsageProduction

Structuring



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Twin-pack performance

While both components in tt performance

suite can be implemented separately,

you obviously get more “bang for your

IT buck” when used together. You can

choose between the Quickstart Edition

and the Professional Edition.

“tt performance suite from tts supported

the Versicherungskammer Bayern

(an insurance group) in setting up a training

cascade for over 3,000 sales partners. The new

training can be accessed everywhere – which

is not only hugely time-saving, but also means

that our agents have more time for what really

matters: advising customers and sales.”

MAREK KUBEKAGENCY SALES, VERSICHERUNGSKAMMER BAYERN


tt knowledge force tt guide

This component is primarily geard toward the

production and administration of content for

the formal learning scenario (Learning Content

Management System). The software is designed

to support every phase of your project – from

the planning and design phase right up to the

publication of all training content – with clearly

structured steps and various automated processes.

Learning Content Management System

Software solutions dedicated to the storage

and maintenance of learning content are known

as Learning Content Management Systems.

They encompass everything from the creation

and saving of learning content, including

subsequent reuse, right up to the automated

display of training material.

User support takes the center stage with this

component. With tt guide at their side, your

employees can access specially tailored support

whenever the need arises. All this with instant

access and directly at their workstation.

Performance Support

Performance Support provides comprehensive

assistance which is available to employees directly

from their workstation. It can come in the form

of software or a different resource (e.g. printed or

technical) which is made available exactly at the

moment of need. It offers just the right amount

of workplace support and assistance to ensure

that the user’s current task can be completed

successfully.



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The perfect combination for successful learning

Both forms of learning – formal learning

and Performance Support – have their

own strengths and weaknesses. In the case

of formal learning, knowledge is conveyed

in a structured and systematic manner. Alas,

it is safe to assume that course participants

will have forgotten over half of what they

learned one hour after training. At the

same time they will only have retained

a third of their newly acquired knowledge

by the next day. Knowledge is retained

(or rekindled) only in cases where the new

information is immediately applied.

Application-oriented, on-the-job learning

via Performance Support is ideal for ensuring

that a solution to the problem is found

quickly. But these solutions usually don’t

explain the bigger picture, meaning that

users’ general understanding of the overall

context is rarely boosted by such measures.

Hence, the greatest performance gain

can be achieved by combining formal

learning and Performance Support. A

combination of both measures decreases

the necessary, preparatory training material

and encourages a shift towards the go live.

Less acquired knowledge will be forgotten

and the performance with Performance

Support is much higher than without – a

strategy which more and more companies

now pursue.

Formal learning & Performance Support

go-live

pe

rfo

rman

ce

time

forgetting curvebased on Ebbinghaus

learning curve

learningon-the-job

tts approach:learning on-the-job with Performance Support


tt knowledge force

Content FactoryThe Learning Content Management System

that meets all your expectations

Process view

The stored templates and role based revision

and approval workflows guarantee consistency

and continuous quality.


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With tt knowledge force at their fingertips,

your authors will find it really easy to

produce professional and standardized

learning content. The content can be

preselected, depending on the users’

function or “role” within the company.

This way they only have to look into the

content relevant to them. Alternatively,

it’s also possible to classify content along

the lines of business processes or topics.

Also, it makes absolutely no difference

whether the content is produced for IT

applications or non-IT topics, such as

soft skills or compliance.

Content creation made easy


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Get straight down to business!

Authors will quickly get the hang of

tt knowledge force thanks to its highly

intuitive user interface. Its design and

layout are inspired by MS Office, making

it much easier for users to navigate. The

functions are organised and arranged in

accordance with their frequency of use,

thereby ensuring optimal ergonomics.

The software’s “What you see is what you

get” principle is an extremely practical

feature. It gives the author a preview during

the actual creation process of how the

learners will subsequently be guided

through the training. Content can be

preselected for users based on their

function or “role” within the company

and made available in a targeted manner.

This means that they only have to deal

with content that is actually relevant to

their needs.

“Creating the learning modules was a quick

and flexible procedure thanks to

tt knowledge force. This meant that we were

able to train the employees of several

of our clients simultaneously, instead of one

after the other as was the case with

the old train-the-trainers method. Our new

“Horizon” load planning software was

therefore able to go live exceptionally fast.

And that’s not all: We can now apply the

solution to all future “Horizon” applications.”

PEG WYSE

PROJECT MANAGER & TRAINING ADMINISTRATOR, SITA



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In the IT environment, documentation is

created via a recording – for applications

like ERP systems, MS Office or CRM

software, for example. When recording

with tt knowledge force, it is irrelevant if

the application was manufactured by SAP,

Microsoft, Salesforce or other providers.

One recording session is all you need

to create various learning media. While

your subject matter experts perform a

particular procedure, tt knowledge force

automatically and simultaneously generates

various formats from the recording (single

sourcing). Depending on your license type,

this content can then be immediately

accessed in different formats as web-based

training, IT documentation or a step-by-

step guide.

Additionally, you can choose between

various output formats, such as Word,

PDF or HTML. Needless to say, the resulting

documents will feature your company’s

very own corporate design, without any

additional effort on your part. This further

minimizes the time and effort your experts

need to invest in the creation of learning

content.

From local to global

A huge advantage for companies who

operate internationally: The automatic

re-recording function is a big help when it

comes to translating material into different

languages.

You can use the original document to

re-record processes in another language’s

user interface. All enhancements of the

original document are retained. This

simplifies translation into different languages.

And should something subsequently change,

the version comparison makes it really easy

to identify the resulting training deficit.

IT documentation with maximum ease



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tt perfomance suite allows you to create

step-to-step guides in two easy ways:

1. Besides E-learning and Documentation

the authoring tool tt knowledge force lets

you create guides within a single recording

step. Editorial tools such as workflows and

localisation mechanisms can be used here.

2. The Guide Creator in tt guide is an

easy-to-use tool for the recording of new

guides. This is especially handy for user

genereated content such as handover

processes in case in case of employee

absence.

Content at the touch of a button



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But what about situations where you want to

create training material that has absolutely

nothing to do with IT? No problem!

Being the ultimate in professional authoring

software, tt knowledge force can also

support you in creating web-based training

with different content, such as compliance

or soft skills.

The author can choose from a library

of predesigned functional blocks called

“Smart Components”. Built with modern

web technology, these Smart Components

allow the creation of high quality interaction

designs which run on all devices.

The world beyond IT

With the option of HTML5 exports you

can now create attractive content for

mobile access.

The two text-to-speech cloud services

from Acapela and ReadSpeaker can be

seamlessly integrated.



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Learning and workplace support, can

now be accessed not only from your PC

or Laptop but from anywhere at any time.

Make matching learning content available

from any place and time whenever a need

for knowledge is necessary.

Content is being produced on the desktop

as usual. Thanks to new technology the

learner can now access HTML5 content

from mobile devices, no matter if it is about

interactive product trainings, soft skill

trainings or information on workflow

processes.

Many distribution mechanisms allow that

content is being made available in a way

the end user requires it. This can be

a mobile optimized portal, access via

QR-Codes or the mobile version of

QuickAccess.

Mobile Learning: Learning on demand – not on storage



tt guide

Performance SupportDirect and immediate assistance


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tt guide allows your employees to access

information and learning content directly

at their workstation and exactly at the

moment when assistance is required. A big

help to users, especially when dealing

with workflows which are either new,

complex, modified or rarely used.

Whenever users are at a loss as to how to

proceed, they just have to click the “help”

button to access immediate customized

support. This is possible due to the fact that

all content has been tailored in advance

to match the employee’s respective

function, or role, within the company.

Problem solved in a matter of seconds

tt guide complies with the three

principles of Performance Support:

• embedded in the workflow

• contextual in relation

to applications and roles

• just enough information and

in a form that suits the business

process

In addition, content is also linked to the

business applications (the allimportant

context) that are relevant to their position.

Help is available within 2 clicks and

10 seconds – a key indicator for good

Performance Support.


Help in all its variations

Depending on the nature of the information

requirement, employees can choose

between simple field helps, innovative

step guides, self-learning material, process

flows or detailed information. The various

Help categories on offer, also known

as Performance Support Categories, can

be individually created and assigned

in accordance with the client’s needs.

“Prior to the implementation of

tt performance suite, it took 10 to 15 minutes

to get an answer to a single query regarding

a business process. But nowadays

it only takes a minute.”

KENT KARLSSONBUSINESS DEVELOPMENT MANAGER AT WASA KREDIT AB


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Problem solved in a matter of seconds



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If, for example, a user is in the middle of

the “Create Sales Order” SAP transaction

and encounters a problem, they can

choose between two different types of

support:

• a field help with explanatory text

regarding the order type,

• instructions that support the user

step-by-step in filling in the screen,

e.g. for a forward order,

• from here the user has also access

to detailed content, E-Learnings or

processes.

Step by step to the goal

Field help Step-by-step instructions


“We opted for tt performance suite as it can

be perfectly integrated with SAP and because

it covers all our usage scenarios – from

testing and user training and documentation,

up to real-time Performance Support.

We have received exceptionally positive

feedback, both from users and authors.”

SOFIE DE PAUWPROJECT MANAGER, BEKAERT

SOFTWARE

USE CASES

CONCEPTS AND PROCESSES

SUCCESS STORIES

DETAILED INFORMATION

QR CODES

SELF-LEARNING UNITS


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Naturally, it is also possible to load and

manage third-party documents. This makes

it extremely easy for employees to access

information on non-IT procedures e.g.

during their daily work routine. It allows

them to locate such information easily

with the help of the tt guide’s suggest

search function. Performance Support

Categories facilitate the optimal grouping

of this type of material according to content,

before making it available to users.

Ideal for all types of content




Highlights


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End User

• increased efficiency

• less time spent on searching

for knowledge

• error reduction

• focus on core tasks

• improved process understanding/

simplified change processes

• motivational boost thanks to

an improved understanding,

and therefore acceptance, of

IT applications and processes

• flexibility regarding the time of

learning

• a quicker learning success due to the

combination of two learning strategies

• shorter training period in case of a role

change, process changes or IT

changes

Organisation

• minimization of rollout risks

• minimization of the loss of

expert knowledge

• reduction of cost-intensive

classroom training

• minimization of queries submitted

to support functions and subject

matter experts

• smooth scalability thanks to

the client-server principle

Authors

• minimal outlay for the creation

of training material

• reusability of training material –

worldwide and in various languages

or formats

• translation support

• updating support

Your benefits at a glance

tt performance suite | Overview | Content Factory I Performance Support I Highlights


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tt performance suite allows you to define

the level of system support: You have the

choice between the on-premises or our

cloud solution. When it comes to our

cloud solution, you can choose between

simple managed hosting and full SaaS.

Available worldwide

To ensure the availability of tt performance

suite in the cloud, we have engaged

Amazon Web Services as our powerful

technology partner. This means you

enjoy worldwide access to our failsafe,

high-performance software solution.

Opting for the cloud solution brings

many benefits:

• a reduction in operating costs

• a quick project launch

• dynamic scalability

• high availability

• security and data protection

Fully integrated

No matter whether you choose to pursue

a cloud strategy or favor an on-premises

solution, one thing is certain: tt performance

suite can be optimally incorporated into your

system landscape. Furthermore, integration

standards such as SCORM 1.2 ensure that

learning content can be easily transferred

to your Learning Management System.

The suite even comes with a ready-made

interface for SAP SuccessFactors and

Cornerstone. This allows you to create an

integrated learning environment and say

goodbye to the days of stand-alone

solutions. On top of that, the content in

tt knowledge force can also be integrated

with Aris and other Business Process

Modeling tools (BPM).

Tailored system support



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Our references

Over 5 mio. users

Over 5,000 authors

Over 500 happy customers

in more than 20 countries

Domestic and international companies in

Europe, Asia and America are highly

impressed by our products and services.

The company logos shown here represent

just a few of our over 500 satisfied

customers, and are our best reference.

You too can benefit from our decades of

knowledge management experience

when it comes to international software

rollouts, IT documentation projects,

change management or compliance

initiatives and the launch of new products.


https://www.tt-s.com/mediathek/media/show/bekaert-harmonisiert-die-sap-dokumentationserstellung-fuer-7000-it-anwender/

https://www.tt-s.com/mediathek/media/show/flipped-learning-zahlt-sich-aus-sita-kunden-profitieren-von-neuem-schulungsansatz/

https://www.tt-s.com/en/media-library/media/show/axa-winterthur-makes-employees-fit-for-digitalization/

https://www.tt-s.com/mediathek/media/show/voestalpine-gruppe-eine-lernplattform-schnell-konzernweit-implementieren/

https://www.tt-s.com/mediathek/media/show/liebherr-erstellt-e-learnings-mit-tt-performance-suite-fuer-15000-mitarbeiter/

https://www.tt-s.com/newsroom/article/news/luzerner-kantonalbank-bildet-ueber-1000-mitarbeitende-mit-der-tt-performance-suite-aus/

https://www.tt-s.com/mediathek/media/show/mobiler-performance-support-komplizierte-produktmerkmale-einfach-und-sicher-verfuegbar/

https://www.tt-s.com/mediathek/media/show/global-einheitliches-lernen-bei-der-merck-kgaa/


Want to find out more?We’re happy to help!

ttsGermany

Schneidmühlstraße 19

69115 Heidelberg

T +49 6221 894 69-0

F +49 6221 894 69-79

E [email protected]

United Kingdom

16th Floor Portland House

Bressenden Place

Victoria, London, SW1E 5RS

T +44 20 7869-8022

E [email protected]

USA

Chrysler Building

405 Lexington Ave, PMB 319

New York, NY 10174

T +1 646 825-3070

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